Configure the experts On-call panel for an incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure the Experts on-call panel for an incident.

    Antes de Iniciar

    Role required: admin

    To configure the Experts On-call panel, ensure that you have added an implementation for the sn_sow_on_call.ExpertsOnCallTabConfig extension point.

    Nota:
    • Incident table extension point implementation is added by default. To customize it, edit the script to include ExpertsOnCallTabConfigForIncident.
    • Example: If you want to display only the assignment group in the Experts On-call panel, then update the getRecommendedFieldWatchList in the script.

    Por Que e Quando Desempenhar Esta Tarefa

    To add Experts On-call for Problem table, follow the steps:

    Procedimento

    1. Navigate to All > System Extension Points > Scripted Extension Points.
    2. Select and open the sn_sow_on_call.ExpertsOnCallTabConfig extension point.
    3. Select Create implementation from the related links section.
    4. Modify the Script as required:
      Tabela 1. Extension point APIs
      Method Inputs Return
      getTableName None String – Table name for which an extension point is implemented
      getRecommendedFieldWatchList None Array – List of fields that you want to show on the Experts On-call recommended groups panel.

      For example: [“assignment_group”, “cmdb_ci”]
      getRecommendedGroups
      • recordGr – GlideRecord reference
      • fieldWatchList – Object containing all the fields and their respective values.

      For example: { "assignment_group": <assignment_group_sys_id> }

      		 Array – List of objects containing recommended group, sys_id, and the respective message.

      For example: [ { : "Recommended based on assignment group" } ]
      isExpertOnCallTabSupported None Boolean – return true to enable the Expert On-call for this table.
    5. Select Update.