---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring Task Intelligence for ITSM {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure Task Intelligence for ITSM so agents can use the application to get the field level predictions and similar records on incidents as actionable
recommendations in Service Operations Workspace.

## Configuration overview {#configure-task-intelligence-for-itsm__section_vd3_cyq_2yb}

Configuring Task Intelligence for ITSM involves installing the application from ServiceNow® Store.
* **[Install Task Intelligence for ITSM](https://servicenow-prod.fluidtopics.net/EEfQQ3Ye1jZ9yJAoTF4ouA)**   
  You can install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they aren't already installed.