---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage your change schedules and resolve conflicts

# Manage your change schedules and resolve conflicts {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Prevent schedule conflicts by using the conflict calendar to manage your change
schedule details, customize views, and resolve conflicts.

## Antes de Iniciar

Role required: admin  
Nota:  
Users with the admin role must activate the Change Request Calendar (com.snc.change_request_calendar) plugin for the Conflict Calendar button to appear.

## Por Que e Quando Desempenhar Esta Tarefa

When there is a conflict, you can use Scheduling Assistant link in the change form to find the next available slot.

When there are no available slots for the next 90 days, then an
actionable message is displayed with the reason why the assistant was not able to
find a slot.

Alternatively, you can resolve conflicts by moving the change request
to be within a maintenance window in the conflict calendar. The Conflict Calendar button appears in the header of the change form once the
Planned start date, Planned end date, and the Configuration items fields are
added and the record is saved.

## Procedimento

1. Navigate to AllChangeOpen.
2. Open your required change request.
3. Click Conflict Calendar.
4. Click Scheduling Assistant.  
   The scheduling assistant dialog box displays the next available times to choose to resolve the conflict. The number of days factored after the planned start and end dates and the number of suggestions calculated for the next available time are configured under Conflict properties. For more information, see [Configure conflict
   analysis properties](https://servicenow-prod.fluidtopics.net/Lt9vWIZdearxwf8QVb6lhA#configure-conflict-properties "Detect change conflicts by setting Change Management conflict analysis properties. Use the resulting information to calculate conflicts for change requests and review and modify the change to eliminate conflicts.") form.
5. Select the time from the available time slots.
6. Click Select Available Time.  
   The planned start date and end date are updated with the new time, and the conflict is resolved.
7. To select another day from the calendar, click the calendar icon (![Calendar icon]()) and select the date.

## Resultado

The conflicts are reviewed and resolved.