---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

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bundleId :

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workflow :

    - Technology


---

# Collecting DEX metrics

# Collecting DEX metrics {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manage which Digital End-User Experience (DEX) metrics are collected for a DEX agent policy. Stop collecting a metric, or change how frequently metrics are collected for specific criteria.
Digital End-User Experience collects numerous metrics associated with the specific configuration items (CIs). Such CIs include endpoints or the devices and applications used in your organization. You can collect the following types of metrics with DEX:

* Windows device performance
* Windows application performance
* macOS device performance
* macOS application performance
{#managing-metrics-collection__ul_dnj_pvb_v2c}

Collecting metrics helps you proactively identify and resolve problems with your devices, applications, and systems. Use the metrics to monitor, analyze, and improve performance, health, and reliability.

You can view and manage the metrics collected under DEX policies, such as an agent policy. Modify the metrics that you want to collect for a CI or scenario, or change how often a metric is collected.

For details on how to create an agent policy, see [Create an agent policy](https://servicenow-prod.fluidtopics.net/8I9fmjmUCmDUZ_VGDZFk5Q "Create an agent policy by configuring a filter that determines the Configuration Items (CI) to run the checks and the metrics that are collected.").
* **[Change metrics collection frequency](https://servicenow-prod.fluidtopics.net/fFEMkGfWkK8Z2_z9u_uX1A)**   
  Change how often the DEX metrics are collected for specific criteria.
* **[Modify collected metrics under a child policy](https://servicenow-prod.fluidtopics.net/9FzfK5PpGvnLmf_sUpAV9A)**   
  Turn off an existing DEX metric for certain configuration item (CI) criteria by creating a child policy.