---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the knowledge base for ITSM Success Dashboard indicators

# Configure the knowledge base for ITSM Success Dashboard indicators {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Include only the relevant knowledge bases related to IT while determining the
Self-solved using Knowledge KPI in ITSM Success Dashboard indicators.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllSelf-Service AnalyticsActivity Context.
2. Select ITSM KB deflection from the list.
3. In the Activity Context Types tab, select the Preview icon corresponding to Viewed a knowledge article activity type.
4. Select Open record.
5. In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.

Figura 1. Activity context type

6. Select Update.