---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Run the 2011 SLA engine asynchronously

# Run the 2011 SLA engine asynchronously {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

By default in the 2011 SLA engine, the SLA processing is performed
by the Run SLAs business rule. This business rule runs synchronously
and is the suggested configuration.

## Antes de Iniciar

Role required: sla admin, admin

## Por Que e Quando Desempenhar Esta Tarefa

SLA processing runs asynchronously. For example, you can run this for performance reasons, such as to avoid delays when a user saves a new incident record. While the SLA engine is running asynchronously, there can be a short delay before the Task SLA records are available after updating a Task. Refresh the form to see the updated Task SLAs.

Use synchronous processing to get the best user experience. Asynchronous
processing mode is used only when there a performance issues.  
Nota:  
In the 2010 engine, the Process SLAs business rule runs the asynchronous processing.

## Procedimento

1. Navigate to AllService Level ManagementPropertiesSLA Engine.
2. Select Yes for the Execute the 2011 SLA Engine asynchronously (com.snc.sla.engine.async) property.
3. Click Save.