---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Using

# Using Proactive Engagement {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Proactive Engagement helps you in proactive detection of digital issues and provides self-help instructions to resolve them.
* **[Employee engagement experience through Proactive Engagement](https://servicenow-prod.fluidtopics.net/sfMj0lw6gG~23jKCT3XH5Q)**   
  This experience details the employee engagement through the Proactive Engagement application.
* **[Agent experience through Proactive Engagement](https://servicenow-prod.fluidtopics.net/HPQvKdWLV4XQDeiqhiYMUg)**   
  This experience details the agent experience through the Proactive Engagement application.
* **[Proactive Engagement solution](https://servicenow-prod.fluidtopics.net/4BqGz14zGAOUhCx2Um7NRw)**   
  The base system solution detects and enables you to resolve high disk usage issues by providing a detailed self-help instruction specific to the operating system.
* **[Metric rule triggering Proactive Engagement through alerts](https://servicenow-prod.fluidtopics.net/_hF7ZZaJ3MgqkY_~89mlFA)**   
  Metric rules create an alert based on its trigger criteria.
* **[Proactive Engagement life-cycle management](https://servicenow-prod.fluidtopics.net/DVRHolupT6nwNrlGG6dEkw)**   
  The Proactive Engagement application enables you to work in the life-cycle model to manage solutions that you own and to view solutions that may have an impact on services or products that you care about.