Join an active conference call from a major incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can join an active conference call from a major incident record to discuss about the resolution of the issue.

    Antes de Iniciar

    Role required: major_incident_manager, itil, itil_admin, or admin

    Procedimento

    1. Open ITSM Mobile Agent app.
    2. In Major incidents tab.
    3. Tap Active collaborations.
      Active collaborations in major incident tab.
    4. Tap Join call.
      Join Active conf call from major incident