---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Recalculate SLA times automatically

# Recalculate SLA times automatically {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

By default when a user opens a task, the SLA timing information for that task is not
automatically recalculated.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

You can enable this information to be automatically recalculated each time the task
is opened, to provide current information rather than information from the last
scheduled job.

## Procedimento

1. Go to Service Level ManagementPropertiesSLA Engine.
2. For the Recalculate Task SLA records when a task's form is displayed property, select the Yes check box.  
   Nota:  
   This property is disabled by default because there is a potential performance impact when several users concurrently open tasks.
3. Click Save.