---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Transfer a primary ticket in Service Operations Workspace

# Transfer a primary ticket in Service Operations Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can transfer a primary ticket to Universal Request, service set (department), or service either with resolution or without resolution.

## Antes de Iniciar

Role required: itil, the agents part of the assignment group or the agents on the primary ticket can perform this task.

## Procedimento

1. Navigate to AllWorkspacesService Operations Workspace.
2. From the navigation list, select List.
3. From the navigation list, select Universal RequestOpen.
4. Open the primary task that you want to route to a Universal Request.
5. Select Transfer.
6. In the Transfer Ticket dialog, provide the following details.  
   * Department: Select the department from the list.
   * Service: Select the specific service of the chosen department.
   * Transfer reason: Select the reason from the list.
   * Transfer notes: A brief description for routing the primary ticket that you want to pass to the agent.
   * Copy additional comments and attachments: Deselect if you do not want to transfer the ticket with additional comments and attachments. By default, all attachments and comments are transferred.  
     Nota:  
     Work notes aren't copied while transferring.
   {#transfer-primary-task-ur-sow__ul_jpg_skg_3mb}
7. Select Transfer.
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