Automatically close an interaction in Service Operations Workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Automatically close the interaction when an incident linked is closed in Service Operations Workspace.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Service Operations Workspace > Configurations.
    2. Select Interaction Management.
    3. Toggle the Close Interaction when linked Incident is resolved option.

    Resultado

    The interaction record will be automatically closed in the Service Operations Workspace once the linked incident is closed.