---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Define a custom action

# Define a custom action {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The base-system
SR Ops application supports the actions of sending notifications when an alert is received and when an incident is created. You can define both custom actions and custom conditions that
trigger an action.

## Antes de Iniciar

Role required: sro_admin or sro_manager

## Procedimento

1. Navigate to AllSite Reliability OperationsService HealthActions.
2. On the Actions form, click New.
3. On the form, fill in the fields.  
   {#sro-action-define-custom__table_z4c_g4g_ynb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name for the action. |
   | Description | Description of the action that will help others to understand its purpose. |
   | Applies to | Type of entity for which to perform the action. |
   | Type | Type of action to perform. |
   | Integration hub action | Action to perform when the specified condition is met. Nota: Integration Hub flows and actions must follow the conventions outlined in [Create a custom subflow](https://www.servicenow.com/docs/access?context=create-custom-create-incident-subflow&version=australia&pubname=australia-it-operations-management&ft:locale=en-US). |
   | Script | Executable script for each custom action that you want to implement. The script can accept and process the parameters passed to it by APM. |
   | Subflow | Subflow that is executed to resolve an alert. |
   [Tabela 1. Action form]

   {#sro-action-define-custom__table_z4c_g4g_ynb}
4. Click Submit.

## Resultado

The action is added to the list of actions on the Integrations tab.