Close resolved incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Close an resolved incident when the user is satisfied with the provided resolution.

    Antes de Iniciar

    Role required: itil_admin or admin

    Procedimento

    1. Navigate to Service Operations Workspace > List > Incident.
    2. In the Incident section, select Resolved.
      List of incidents with Resolved state is displayed.
    3. Open an incident record with Resolved state.
      For more information on viewing and updating incident information and resolution, see View and update incident information on the Overview tab in SOW.
    4. Select Close.

    Resultado

    The incident record is closed and a success message is displayed. You cannot further edit the field values in the incident form.