---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure integrations and ITSM experiences in AI-native IT Service Management

# Configure integrations and ITSM experiences in AI-native IT Service Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable ITSM requester and fulfiller experiences by completing the essential configurations.

## Antes de Iniciar

Role required: admin

## Procedimento

1. From the header, navigate to the Admin Home page on your instance.
2. In the Get started with your products section, select Set up for AI-native IT Service Management.  
3. From the Set up AI-native IT Service Management page, select Go to configuration.  
4. From the Configure AI-native IT Service Management page, configure the following:  
   * Platform setup and integrations. See the "Configure the Platform module" section of the Jan 2026 - Implementation Agent - Limited Access.pdf.
   * Employee experience. See [Configuring the employee experience in AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/wgJbNdWaGwFC6pp7Em7p1w "Enable an AI-first comprehensive employee experience focused on a simplified portal with an AI-first chat approach to find answers, order items, check status, and create incidents.").
   * Fulfiller experience. See [Configuring the fulfiller experience in AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/cnGRYusHPSs_pHmXH4a2IQ "Enable an AI-first IT support or fulfiller experience to support multi-channel IT support for simplified incident and request management.").
   {#configure-ai-native-itsm__ul_ucf_tqp_whc}