---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Invoke an SLA condition rule globally

# Invoke an SLA condition rule globally {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can globally change the default set of SLA condition rules.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

By default, the SLAConditionBase is used for the SLA condition
rules. This can be changed by doing the following:

## Procedimento

1. Navigate to AllService Level ManagementSLA Properties.
2. Change the value of the com.snc.sla.default_conditionclass [SLA
   property](https://servicenow-prod.fluidtopics.net/EoN7vQeKX5SB7H5GpD7UYg#r_SLAEngineProperties "Administrators can manage the SLA engine using SLA engine properties.") to the new condition rule name:  
   Nota:  
   This is the default condition rule, if no condition rule is specified on an SLA definition.
**Conceitos relacionados**   

* [SLA condition rules](https://servicenow-prod.fluidtopics.net/ZJ1njjWvdZTm2xeEANg5hw "SLA condition rules control how the different conditions you define in an SLA definition are combined to determine whether an SLA should attach, pause, complete, reattach, or cancel.")