Invoke an SLA condition rule globally

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can globally change the default set of SLA condition rules.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    By default, the SLAConditionBase is used for the SLA condition rules. This can be changed by doing the following:

    Procedimento

    1. Navigate to All > Service Level Management > SLA Properties.
    2. Change the value of the com.snc.sla.default_conditionclass SLA property to the new condition rule name:
      SLAConditions Property
      Nota:
      This is the default condition rule, if no condition rule is specified on an SLA definition.