--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Configuring and integrating a service # Configuring and integrating a service {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura When you create a service, you specify the basic tasks and parameters that define what makes up your service and how it should behave. ## The process of configuring a service {#sro-services-create-register__oiu-klaj-adsh} To add and register services in the SR Ops Workspace, you need to go through the following process: [Create a web service account](https://servicenow-prod.fluidtopics.net/JcZ6Tw4RllsYTW6SpH7ffA "Configure a web service account on your instance. An Event Management Application Performance Management (APM) tool uses the account to authenticate the instance so it can send alerts to SR Ops.") : Configure a web service account on your instance. An Event Management Application Performance Management (APM) tool uses the account to authenticate the instance so it can send alerts to SR Ops. [Create services and configure relationships between them](https://servicenow-prod.fluidtopics.net/QADvnrek84TTEiZAVyWYQw "Use a map canvas to add, configure, and arrange services. You can add child services that depend on parent services. Any service that you add to the Service Dependencies map can be either an existing service or a new service that you create on the page.") : Any service that you add to the Service Dependencies map can be either an existing service or a new service that you create on the page. For a new service, you will start with a parent service and then connect other services to the parent and to each other. [Configure general service settings](https://servicenow-prod.fluidtopics.net/A4Lg9xw2PMQ2C50YxY_UhQ "Edit an existing service owned by your team. For each service that you support in SR Ops, provide general information about the service and about the SR Ops team that supports it.") : For each service that you support in SR Ops, provide general information about the service and about the SR Ops team that supports it. [Set up an on-call schedule for the team](https://servicenow-prod.fluidtopics.net/yxn1gWVH_01hwWppv_FOmA "The Site Reliability Operations application is fully integrated with the On-Call Scheduling application. After you set up an SR Ops team, you set up the schedule using an on-call wizard.") : The Site Reliability Operations application is fully integrated with the On-Call Scheduling application. After you set up an SR Ops team, you set up the schedule using an on-call wizard. [Integrate with an APM tool](https://servicenow-prod.fluidtopics.net/4LWv_ZIYVJXKk6jXA6xAvg "Set up the integration with an Event Management Application Performance Management (APM) tool — the push connector that sends alerts to SR Ops. APM ensures that it provides services to the customer up to the level defined and identifies the problems related to the application performance. Application performance can be monitored or tracked using different categories such as load time, the response time of the application.") : Set up the integration with an Event Management Application Performance Management (APM) tool --- the push connector that sends alerts to SR Ops. * **[Create a web service account](https://servicenow-prod.fluidtopics.net/JcZ6Tw4RllsYTW6SpH7ffA)** Configure a web service account on your instance. An Event Management Application Performance Management (APM) tool uses the account to authenticate the instance so it can send alerts to SR Ops. * **[Create services and configure relationships between them](https://servicenow-prod.fluidtopics.net/QADvnrek84TTEiZAVyWYQw)** Use a map canvas to add, configure, and arrange services. You can add child services that depend on parent services. Any service that you add to the Service Dependencies map can be either an existing service or a new service that you create on the page. * **[Edit service details](https://servicenow-prod.fluidtopics.net/A4Lg9xw2PMQ2C50YxY_UhQ)** Edit an existing service owned by your team. For each service that you support in SR Ops, provide general information about the service and about the SR Ops team that supports it. * **[Remove a service from the service map](https://servicenow-prod.fluidtopics.net/uNE_4nUnNIPH383NOL8Ppw)** Remove a service from service map when the service is not required. The CI entry for the service in CMDB is not affected. * **[Delete a service from the service map](https://servicenow-prod.fluidtopics.net/Ew5GEyKL_ZkF4gX9uCX35g)** Delete a service from the map when the service is a duplicate service, created in error, or not required anymore. The CI entry of the service in CMDB is deleted. This option appears only for saved services. * **[Use the command line interface to create and update services or relationships](https://servicenow-prod.fluidtopics.net/huYwmPnsrWuJmdSdkipafQ)** Use the command line interface (CLI) to perform operations on services and relationships using a single command instead of navigating to the SR Ops workspace. * **[Edit the details of a service offering](https://servicenow-prod.fluidtopics.net/MnkKXtyiVEAtJQGh7om1XA)** Edit the details of a service offering whenever required. * **[Delete a service offering](https://servicenow-prod.fluidtopics.net/36Ol66pCW0SzyqWCYgN8Ug)** Delete a service offering from the service map if the application service is deleted. Deleting a service offering removes the service offering and its relationships permanently. * **[Create an incident from a service](https://servicenow-prod.fluidtopics.net/7uyTpzrehic8uGVJdrwKsg)** Create an incident from a service when there is a deviation from an expected standard of operation in any of the configuration items (CIs). Incident records enable you to track the investigation, possible solutions, and resolution of a problem. * **[Create a change request from a service](https://servicenow-prod.fluidtopics.net/PIrRGmgN7BYWWAhgzigvAA)** Create a change request to propose an alteration in a supported configuration item (CI). * **[Delete a service record](https://servicenow-prod.fluidtopics.net/zdvxVUoKa2XshV9PKX~o4Q)** Delete a service record if it is no longer needed. * **[Integrate with an APM tool](https://servicenow-prod.fluidtopics.net/4LWv_ZIYVJXKk6jXA6xAvg)** Set up the integration with an Event Management Application Performance Management (APM) tool --- the push connector that sends alerts to SR Ops. APM ensures that it provides services to the customer up to the level defined and identifies the problems related to the application performance. Application performance can be monitored or tracked using different categories such as load time, the response time of the application.