Configuring and integrating a service
When you create a service, you specify the basic tasks and parameters that define what makes up your service and how it should behave.
The process of configuring a service
To add and register services in the SR Ops
Workspace, you need to go through the following process:
- Create a web service account
- Configure a web service account on your instance. An Event Management Application Performance Management (APM) tool uses the account to authenticate the instance so it can send alerts to SR Ops.
- Create services and configure relationships between them
- Any service that you add to the Service Dependencies map can be either an existing service or a new service that you create on the page. For a new service, you will start with a parent service and then connect other services to the parent and to each other.
- Configure general service settings
- For each service that you support in SR Ops, provide general information about the service and about the SR Ops team that supports it.
- Set up an on-call schedule for the team
- The Site Reliability Operations application is fully integrated with the On-Call Scheduling application. After you set up an SR Ops team, you set up the schedule using an on-call wizard.
- Integrate with an APM tool
- Set up the integration with an Event Management Application Performance Management (APM) tool — the push connector that sends alerts to SR Ops.