Create change request from a problem

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • After you investigate and perform a root cause analysis of the Problem, you can understand whether the Problem can be resolved or you should find a temporary workaround for the Problem. If the Problem can be resolved, implement the fix, or the resolution for the Problem.

    Antes de Iniciar

    Role required: problem_coordinator or admin

    Por Que e Quando Desempenhar Esta Tarefa

    You can implement a resolution to a problem by applying a standard change procedure and testing to confirm service recovery. For a normal change, you raise a Request For Change (RFC). The Change Advisory Board (CAB) needs to approve the RFC before a resolution is applied to the Problem.

    Procedimento

    1. Navigate to All > Problem > Open and open a problem record.
    2. On the context menu, perform any one of the following activities.
      OptionAction to be taken
      Normal change Click Create Normal Change.
      Emergency change Click Create Emergency Change.
      A change request is created to implement the solution for the problem.