---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Working with integrations

# Working with integrations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Integrations within SR Ops provides the
ability to use monitoring and collaborating tools to manage alerts and incidents efficiently by
the users.

SR Ops strives to integrate with tools needed by the
users to collaborate and resolve incidents efficiently. We aim to have bi-directional
integrations. If an integration doesn't exist for one of your tools, our integrations team will
evaluate the options to build it.

The Event Management Connectors plugin makes the Application Performance Management
(APM) tools available to SR Ops.
* **[Create a webhook endpoint in SR Ops](https://servicenow-prod.fluidtopics.net/qWXtOB20bJFSvTI7LrF_mQ)**   
  Create webhook endpoint so that the Application Performance Management (APM) tools can send automated real-time messages or information to SR Ops.
* **[Specific integrations in SR Ops](https://servicenow-prod.fluidtopics.net/TWzeUmMiqdEPJ4p96j0fgg)**   
  Most enterprise-level applications have a need to integrate with other applications used by the same organization or external organization. These integration usually cater to different layers, like Data, Business Logic, Presentation and Security, depending on the requirement. This helps organizations achieve greater levels of operational consistency, efficiency and quality.