---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a notification channel

# Create a notification channel {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use alerts to set up notification channels, and attach those channels to policies.
Your selected channels provide fast and consistent ways for the right personnel to be
notified about incidents.

## Antes de Iniciar

* Ensure you have created a webhook endpoint for New Relic. For information on how to create a webhook, see [Create a webhook endpoint in SR Ops](https://servicenow-prod.fluidtopics.net/qWXtOB20bJFSvTI7LrF_mQ "Create webhook endpoint so that the Application Performance Management (APM) tools can send automated real-time messages or information to SR Ops.").
* Created an account in New Relic.
{#sro-newrelic-notification-channel__ul_uqh_2wt_h4b}

Role required: evt_mgmt_integration

## Procedimento

1. Log in to the New Relic console.
2. Click the Alerts \& AI tab.
3. In the left navigation pane, click Notification Channels.
4. Click New notification channel.
5. On the Create a new notification channel form, under the Channel details tab, perform the following actions:  
   * Select a channel type: Select Webhook.
   * Channel name: Enter a name for the channel.
   * Base Url: Enter the webhook URL.
   * + Add basic auth: Enter your credentials.
   * + Add custom payload: Select Payload type as json.
   {#sro-newrelic-notification-channel__ul_ips_lnr_h4b}
6. Click Create channel.
7. To verify if the integration is working fine with SR Ops, click Send a test notification.
8. Click Save changes.
9. To select from existing alert policies, do the following actions:  
   * Click the Alert policies tab.
   * In the Add or remove alert policies pop-up window, select the alert policies for the integration.
   * Click Save changes.
   {#sro-newrelic-notification-channel__ul_abg_zfd_t4b}

## O que Fazer Depois

[Create an alert policy](https://servicenow-prod.fluidtopics.net/joG5itIitmW6uc80bMRBnQ "Create an alert policy to associate with a notification channel. A policy is a group of one or more conditions.")