---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Employee experience in AI-native IT Service Management

# Employee experience in AI-native IT Service Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

AI-native ITSM provides a comprehensive employee or requester experience with an AI chat first approach to find answers, request items, check status, and create incidents.

## Key features of Employee Center portal {#employee-experience-native-ai-itsm__section_rnf_xp2_whc}

From the Employee Center portal, an employee can perform the following actions:

* Search for relevant information. In the base system, the following external content sources are supported:
  * Microsoft Support/Microsoft Windows
  * Zoom
  * Webex
  * Okta
  * Apple Support
  * Zscaler
  {#employee-experience-native-ai-itsm__ul_kql_khb_xhc}
* Open IT ticket
* Check the status of employee's requests and incidents in a simplified view
* Browse commonly requested catalog items
* Access open and completed tasks
* Access the requests assigned to or submitted by the employee
* Access the favorites
* Review notifications
* Get support

{#employee-experience-native-ai-itsm__ul_gld_yp2_whc}  
Nota:  
The Employee Center portal experience is integrated and available in Microsoft Teams chat.