You can copy details of an active or canceled change request to a new change
request.
Antes de Iniciar
Role required: itil, admin, or sn_change_write
Por Que e Quando Desempenhar Esta Tarefa
The administrator configures which of the following items are copied to the new
change request.
- The content that is copied.
- The attributes or fields and values that are copied. All non-copied attributes
are reset to default values.
- The configured related tables that are copied.
Nota: You cannot copy change details from a standard change.
New change tasks can be created when a change is copied. If your change record
has associated workflows that create change tasks, then these change tasks may not
be copied because the workflow creates them. Only manually created tasks are copied,
if the workflow when creating the task sets the created_from
field on the change_task table to
workflow. The created_from field
has a default value of manual.
Procedimento
-
Navigate to .
Nota: If the UI16 module link redirection feature is enabled in
Service Operations Workspace (
SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in
SOW instead of displaying the UI16 forms or lists. For more information, see
Redirect UI16 module links to Service Operations Workspace.
-
Select the change request to be copied.
-
Right-click on the header and then click Copy Change to copy change details.
A preview of the new change record appears with values from the original source change record.
-
Edit values on the newly created change record, as appropriate.
-
Click Submit to create a new change request
record.
O que Fazer Depois
After an existing change request is copied and a new one created. A user with ITIL
role then reviews, approves, implements, and closes the change request as
necessary.In addition, you can associate CIs to the newly created change request.