---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Update the resolved incident notification template

# Update the resolved incident notification template {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Modify the content of the email template that is sent to the user when you resolve an
incident.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllSystem NotificationTemplates.
2. Open the incident.ess.resolve template.
3. Manually update the template content.
4. Click Update.