---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Customize metric configurations

# Customize metric definitions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Customize the base system metric definitions based on your business requirements.

## Antes de Iniciar

Role required: sn_dex_score.digital_workplace_leader, sn_dex.admin

## Procedimento

1. Navigate to AllDigital Experience ScoreMetric Definition Configuration.
2. Open a metric definition configuration to modify its details.
3. On the form, update the fields.  
   For more information on metric definition configuration field descriptions, see [Metric definition form](https://servicenow-prod.fluidtopics.net/ko59nXPyLcDzwJl6MyRdwg "Update the scoring details of a metric definition, enable or disable it, or specify whether it contributes to the overall DEX score.").
4. Select Update.
**Conceitos relacionados**   

* [Metric scores in Digital Experience Score​](https://servicenow-prod.fluidtopics.net/WdbffkoGbJQIEOW3_Wv~aw "Learn more about the different qualitative and quantitative metrics in the Digital Experience Score​ dashboard, which provides end-to-end visibility into your employees' digital experiences.")  
**Tarefas relacionadas**   

* [Define qualitative mapping for a DEX Score metric](https://servicenow-prod.fluidtopics.net/9yp~ivSKArn2BetcJgNdiA "Define mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.")  
**Referência relacionada**   

* [DEX Score metrics calculation](https://servicenow-prod.fluidtopics.net/45kJpLVj6T7nDs6ZHehaJg "Learn more about how the metrics values are calculated in the Digital Experience Score​ dashboard.")
* [DEX Score normalization for metric scores](https://servicenow-prod.fluidtopics.net/Ff45ISVkemsJab~83LPaqw "Learn how normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics.")