--- Release : - australia ft:locale : - Português ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- Australia IT Service Management - [IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/r_ITServiceManagement.html?contentId=NBK0gGZ7Lx6SMrBkxP5Ccw) - [Script includes and customization](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/customize-script-includes-itsm.html?contentId=kxStSvcN1TJ7tsYbK4AFaQ) - [Machine learning solutions for IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/machine-learning-itsm.html?contentId=mgj3UxLbaEmf26geduKdIg) - [Request Predictive Intelligence for Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-pred-intelli-inc-mgmt.html?contentId=OMufdhakrCVd6bZ7epE5Fw) - [Request Predictive Intelligence for MIM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-pred-intelli-mim.html?contentId=xsyWZG0h1i733GvWRX56Cw) - [Predictive Intelligence for Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/predictive-intelligence-for-incident.html?contentId=ae~Hs9Qg2ZzGZ3Nfx74ehQ) - [Request Predictive Intelligence for Incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-predictive-intelligence-for-im.html?contentId=MCTBcaJTvjUqcdYOjyOKqg) - [Predictive Intelligence for Incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/pi-for-incident.html?contentId=5yUSmq5ifas2UEKChRUePQ) - [Asset Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/asset-management/c_AssetManagement.html?contentId=Sce2r6EEIsBSnCDLDCBQpQ) - [ITSM Software Asset Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/asset-management/itsm-sam.html?contentId=upmZGxWfHeN3veQGoDMGKw) - [Legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_SoftwareAssetManagement.html?contentId=EYrHxfFaerBC0YS7xpFVng) - [Legacy Software Asset Management plugin Overview module](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_SWAssetMgmtOverviewMod.html?contentId=hVguEByybDet2UlLkefFEA) - [Use the legacy Software Asset Management plugin Overview module](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_UseSWAssetMgmtOverviewMod.html?contentId=7SyZZ9oPBWIdgZgEAfkAXg) - [Legacy Software Asset Management plugin roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/r_SoftwareAssetManagementRoles.html?contentId=hW_KWw_u8C5MdVjZkvgg7Q) - [Installed with the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/r_InstalledWithSoftwareAssetMgmt.html?contentId=GN5DMUz9fVpdp4NQW492qw) - [Legacy Software Asset Management plugin setup process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_SetupProcess.html?contentId=lTY_FuKkM7PDxIwka7PwyA) - [Determine where software is installed using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_DeterminWhereSWInstalled.html?contentId=DEhexuU~y9plW8iMdOH84w) - [Find software on the network using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_FindingSoftwareOnTheNetwork.html?contentId=CIZL61JPcLC96pa83M0ZSg) - [Scan software installations with the system scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_ScanSWInstWithSysSched.html?contentId=YOmbpHGYrHpzQJh4LeuyZQ) - [Software licenses in the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_SoftwareLicenses.html?contentId=XJYC5ydVnYmbJyHAw16yTg) - [License management with the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_ManageSoftwareLicenses.html?contentId=Iy1zEiXnZx8frCGAR5R55g) - [Add a software license using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_AddANewSoftwareLicense.html?contentId=~V6jy4qTvVqjoWasKWW2bA) - [Create and manage an enterprise license using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreateAndManageAnEnterpriseLicense.html?contentId=HRcbKcq1Df4bI_sGI4pz9Q) - [Create and manage a subscription license using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreateManageSubscriptionLicense.html?contentId=ZMJl2UBdfkSjzwLnf9to1A) - [Software license entitlements for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreatSWLicenseEntitlemnt.html?contentId=6wMhqji949nICXEcthuG6g) - [Create an entitlement for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreateAnEntitlement.html?contentId=7zPD1ScgCdCNgxe2rT6G6A) - [Create a software user license entitlement for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreateSWUserLicenseEntitlement.html?contentId=w_A4qOMKYSGRcrNM~BED2g) - [Entitle a license to a configuration item using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_EntitleLicenConfigItem.html?contentId=z4~3MZAdQO2IbXQsMIMlug) - [Entitle a license to a user or location using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_EntitleALicenseToAUser.html?contentId=HQztUs1dFzx1CQlrpkUhVA) - [License upgrade and downgrade with the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_UpgradingAndDowngradingLicenses.html?contentId=MIuz8Mwe_FCder9O16UmDQ) - [Upgrade a license using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_UpgradingALicense.html?contentId=J2HVr~9ZgS8rCDo48616Hg) - [Downgrade a license using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_DowngradingALicense.html?contentId=uFlg2FK_VjwKhPvB~7DLAg) - [Identify a downgrade child](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_IdentifyADGChildFromASWLicRec.html?contentId=qSq5~omawOaBWkYFJQnExw) - [View a list of unallocated software licenses for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ViewListUnAllocSWLicen.html?contentId=YNdzSAmjNx4Iem9qarsZWg) - [Merge software licenses using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_MergeASoftwareLicense.html?contentId=gTOO2~zjAgurTPTKx_7Qrw) - [Manage software models using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ManagingSoftwareModels.html?contentId=4y_BeS8BSuGkV5vKuT6V3g) - [Create and manage software suites using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_CreateAndManageSWSuite.html?contentId=FRf25q_hXL5NXKLjk4mbGw) - [License calculations with the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_UseLicenseCalculations.html?contentId=b20VCuWEL1_UeIwtoja_4A) - [Calculate software licenses using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/r_CalculateSoftwareLicenses.html?contentId=qW7RW8VaOuREMrblUFfnXQ) - [License calculation types supported by the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/r_LicenseCalculationTypes.html?contentId=Dz_2sJHmTrDyzVKsDkVcEw) - [Create a custom license type for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreateACustomLicenseType.html?contentId=eP77Ow_lUBcxVz5ZOrQIUw) - [Create a custom script for a legacy Software Asset Management plugin license type](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/r_CreateTheScript.html?contentId=tN1vyidf_FDTgx4gbzXf2g) - [Software discovery models in the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_UsingSoftwareDiscoveryModels.html?contentId=DAu3Vv0D6yk69AVFpOycLQ) - [Edit a software discovery model using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_EditingASoftwareDiscoveryModel.html?contentId=eq8BXSDKmGZQmJ1XkA4hwg) - [Automatically match to an existing model using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_AutoMatchExistingModel.html?contentId=KXqnZpvcOr5NTAyC83fBWg) - [Create new models using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreatingNewModels.html?contentId=dZe6_WjnPk6kNavwgOUn_g) - [Legacy Software License Compliance Checker](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_SoftwareLicenseComplianceChecker.html?contentId=24uhEncce1VLik67eG~BFg) - [Check your software license compliance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_UseSWLicenComplChecker.html?contentId=KqjfEJu_LEMx5gXZ_zJIKQ) - [Software license reconciliation counters for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_UseCountersSWLicenseReconcil.html?contentId=NXOToVIvfnbsvf8o_n_ikw) - [Get started with software counters for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_GetStartedWithSoftwareCounters.html?contentId=YC9bBwImIiWx73eVQp987A) - [Schedule a software count for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ScheduleASoftwareCount.html?contentId=foI_73Kzu73R1pTSLMfC3w) - [Use a software counter for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_UseTheSoftwareCounter.html?contentId=bYRVcU3a_u_RB7P2megV8w) - [Create a software counter for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreateASoftwareCounter.html?contentId=kdNMH36jVsHRC5lj_v_8mw) - [Set up quick counters for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_SetUpQuickCounters.html?contentId=XbYTgQU8x2uuoNCN_ljXUg) - [View software counter results for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ViewASoftwareCounterResult.html?contentId=IgQMdww8Cuz04ViLiw_RHQ) - [View software counter summaries for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ViewASoftwareCounterSummary.html?contentId=FniLKDFGv~f~0YWrZfF0lw) - [View software counter details for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ViewSoftwareCounterDetail.html?contentId=9GOhRIQKUgD~hASSPzajzw) - [View usage counter results for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ViewAUsageCounterResult.html?contentId=VYDM0KGW3KORr0gWik0e9Q) - [Legacy IBM PVU Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_IBMPVUProcessPack.html?contentId=zeeGLe7P1fqQ4hhibFhVmQ) - [Activate the legacy IBM PVU Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ActivatingTheIBMPVUProcessPack.html?contentId=gLlo_jKFN_E92vJrj9zmXQ) - [Validate requirements for PVU mappings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ReqAssocSWInstToPVUMapping.html?contentId=petIIHF4kJGSzK~mEcRNPA) - [IBM PVU mapping preparation for the legacy IBM PVU Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_PreparingForIBMPVUMapping.html?contentId=uL~GZ1i5RW2VVttwJeL71A) - [Refresh your legacy Software Asset Management plugin processor definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_RefreshProcessorDefinitions.html?contentId=d~OnO0hb59ctObXOyVNV~w) - [Legacy Software Asset Management plugin processor definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/r_ViewingProcessorDefinitions.html?contentId=dXVFLpEl8Cm20UMv0GSg3Q) - [View IBM PVU mappings for the legacy IBM PVU Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ViewingIBMPVUMappings.html?contentId=WECwdeIcQK37wwFv82pLRg) - [Use software counters with the legacy IBM PVU Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_UseSWCountersCalcIBMPVULice.html?contentId=kfAxQnrXoFM0mDUiMsh8Bw) - [Installed with the legacy IBM PVU Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/r_IWSWAssetMgmtIBMProcPack.html?contentId=3h242JU9pbgqjYET~lA6Zw) - [Software contracts for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_SoftwareContracts.html?contentId=~tB__gje0qYdnW0lAT0wYA) - [Create software contracts for the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreatingSoftwareContracts.html?contentId=IRXU~p6hu0HTczaUx7zsuA) - [Legacy Oracle process pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_OracleProcessPack.html?contentId=ufwqc4FH1VbOSgW9_3IF2Q) - [Using software counters with the legacy Oracle Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_CreatingAnOracleSoftwareCounter.html?contentId=ym9gz4ok9MbAZeIEU4T_Uw) - [Software models for the legacy Oracle Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/c_CreatingOracleSoftwareModels.html?contentId=kksVJW7YgD56kKUzNT4MVQ) - [Request the legacy Oracle Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ActivateSWAssetMgmtOraclProcPac.html?contentId=S_MidXjztmjjcdqfFtuomw) - [Installed with the legacy Oracle Process Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/r_InstalledWithOracleProcessPack.html?contentId=EFrHGVzpTn7k4hsYHBujNQ) - [Create an Oracle software license](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_CreateAnOracleSoftwareLicense.html?contentId=eCVjcAundZGEOcABSOqdWQ) - [Validate requirements for Oracle mappings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_ReqAssocSWInstToOrcleMapping.html?contentId=LoTM0Tbp8lXYQQyZvaLb1Q) - [Run the Oracle software counter](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management/t_RunTheOracleSoftwareCounter.html?contentId=EVvDFD2vWDSeDjGtAiMvVA) - [Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/c_SoftwareAssetMgmtSAMF.html?contentId=oWkxYipjSiWDih9Ssv~Xtg) - [Exploring Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/exploring-sam-foundation.html?contentId=wQZUZd~ez0l31vyIPRuRNw) - [Software Asset Management Foundation plugin roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/r_SAMRolesSAMF.html?contentId=MvfL1Zr~iB8i7I5SrNuPGg) - [Software Asset Management Foundation plugin software discovery and normalization](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/c_SAMDiscoverySAMF.html?contentId=hRdYUUWBj8mhhNJpxJy6~A) - [Software Asset Management Foundation plugin discovery models and software installations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/c_DiscoveryModelsSAMF.html?contentId=PsV46uSMbdWyejFGyVyPAQ) - [Software Asset Management Foundation plugin software reconciliation for compliance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/c_SAMReconciliationSAMF.html?contentId=dK6oVOMhypHbYj94ocibSw) - [Setting up Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_SAMSetupSAMF.html?contentId=2~1_33KFDQECc5lfYLI0HQ) - [Request Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_RequSoftwareAssetMgmtSAMF.html?contentId=iEwl5UKUdJ4MAAEhD1J36A) - [Manage a SAM Foundation software suite](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/manage-samf-software-suite.html?contentId=TET3wjTpSW3QVhzf5Ci74w) - [Customize a Discovery pattern for Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_CustomPatternSAMSAMF.html?contentId=VXnyPrzVJz49e0yTS8yKDg) - [Get started with Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_SAMGetStartedSAMF.html?contentId=96~IZmUBY8hEmXeqidI~5g) - [Configuring Software Asset Management Foundation plugin workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/configuring-samf-plugin-workspace.html?contentId=qJba0oNeAenaMyv3V890Rw) - [Create a Software Asset Management Foundation entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/create-samf-entitlement-workspace.html?contentId=3GWGl4qW5wZY~_WhPnCHFA) - [Create a Software Asset Management Foundation software model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/Create-samf-software-model-workspace.html?contentId=WevgknBYlUDaVzB4OAoE7g) - [Configuring the classic Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/samf-plugin-configuration.html?contentId=RRrnHicja5ykx7wxnnnHNg) - [Create an entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareEntitlementSAMF.html?contentId=iB15YtGmD_NMshItxyMNXA) - [Create an entitlement allocation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_AddAnEntitlementAllocationSAMF.html?contentId=Xz8rg2PyJ9W2Udwdz1AZ1w) - [Create a software model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareModelSAMF.html?contentId=ocS0Gw3WNSJracD3yHGCUw) - [Manually normalize a discovery model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_EditASoftwareDiscModelSAMF.html?contentId=w6uW0PknLRlYvVgHdpDtPw) - [Manually override an edition value](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_ManOverrideEditionSAMF.html?contentId=QaLihLhvoDCIWpUx0tc1IQ) - [Using Software Asset Management Foundation plugin workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/using-samf-workspace.html?contentId=C_ffChPIBVznqRtDbfoxbg) - [Software asset overview for Software Asset Management Foundation plugin dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/software-asset-overview-samf.html?contentId=EF5PdUG6ixTFEkDw2sEHfw) - [License usage view for Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/license-usage-view-for-samf.html?contentId=k~f84liv3VPA3n7JOBpbZw) - [Run Software Asset Management Foundation plugin software reconciliation in workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/run-samf-software-recon-workspace.html?contentId=YKWgC_t9XsIp~j79SGSaEQ) - [License Operation view for Software Asset Management Foundation plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/license-operation-view-samf.html?contentId=~cTNpiW1imUMvKe3_6nOpA) - [View discovery models in workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/view-discovery-models-workspace.html?contentId=1U7TpFKZdwqreqggeO4GfQ) - [Using Software Asset Management Foundation plugin classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/using-samf-classic.html?contentId=ivcm2nHk~XZ9l3gldMDGxQ) - [Software Asset Management Foundation dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/c_SAMDashboardSAMF.html?contentId=NTReDY4X5j6_4CZxsEMJ~A) - [Run Software Asset Management Foundation plugin software reconciliation in classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_RunReconciliationSAMF.html?contentId=c2xJYMdZUVaoTPOgEa~t2A) - [View Software Asset Management Foundation plugin software model results in classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_ViewSWModelResultsSAMF.html?contentId=eGfaUEVp~wHn8kTl8I1wRA) - [Software Asset Management Foundation plugin Administration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/c_SAMAdministrationSAMF.html?contentId=hEsnblP2w3xIXKbULSbIOA) - [Add a Software Asset Management Foundation plugin custom software product](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_AddACustomProductSAMF.html?contentId=59406~RiAiwNS750QQ1Vyw) - [Add a Software Asset Management Foundation plugin custom license metric](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/add-custom-license-metric-samf.html?contentId=roOEIiImOarSgcL4EI28Ww) - [Migrate Software Asset Management Foundation plugin software installations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_MigrateSWInstallsSAMF.html?contentId=aLZ4r~JUYndoqBAyPvlEmw) - [Software Asset Management Foundation plugin properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/sam-properties-samf.html?contentId=y2ZiZB0I6lhSnjIll5umpQ) - [Software Asset Management Foundation plugin migration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/c_SAMMigrationSAMF.html?contentId=ey3OtrxEpBzC1kG0~Kj0fQ) - [Overwrite customizations for Software Asset Management Foundation plugin migration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/software-asset-management-foundation-plugin/t_MigrateSAMCustomSAMF.html?contentId=18Ki3vLts7jJfRya395EeQ) - [Contract Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/c_ContractManagement.html?contentId=qzXdj4RoNrYE4ykTonrmpw) - [Use the Asset Contract Overview module](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_UseTheContractMgmtOverviewModule.html?contentId=zWE5g3Pp0GI6XdWBtK1PMw) - [Components installed with Contract Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/r_ComponentsInstalledWContractMgmt.html?contentId=sd_6p_rp6wJKLohmsa~usg) - [Tables installed with Contract Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/r_TablesInstalledWContractMgmt.html?contentId=gZgOhzE7u439BpaeVs9_rg) - [User roles installed with Contract Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/r_UserRolesIWContractMgmt.html?contentId=pHdCgu_XwLabn37Ylz8fVQ) - [Script includes installed with Contract Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/r_ScriptIncludesIWContractMgmt.html?contentId=mBrB5FhmmbRMa_TfgK~5lA) - [Client scripts installed with Contract Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/r_ClientScriptsIWContractMgmt.html?contentId=D6AuXaAwx7cxja3yfb~nLg) - [Business rules installed with Contract Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/r_BusinessRulesIWContractMgmt.html?contentId=op3aTLXCRYh7wfMHkCp7ew) - [Contract renewal workflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/cont-renew-wf.html?contentId=Rg4Oy~eRTM~MkA1OBeY7OQ) - [Create a contract renewal request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/create-contract-renew-req.html?contentId=2LXLM5fV01XZc2qFbn34EQ) - [Renew multiple child contracts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/select-contract.html?contentId=Y9I0P0ixEQXJlIAFcVhxEg) - [Supply contract renewal information](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/fill-cont-renew-info.html?contentId=emeSiEmCo_Fago~5qVIZAg) - [Add or remove assets for a contract renewal](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/select-hw-asset.html?contentId=5Ygp8MOwgV9GNX9cDYIZDA) - [Add or remove entitlements for a contract renewal](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/select-sw-asset.html?contentId=4zJ_EtZ8CH4uDzV8Ru6cMg) - [Update terms and conditions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/update-terms-conditions.html?contentId=VL3GUtB3MWWoQ7pf6QHoFg) - [Add rate cards to the new contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/update-rate-card.html?contentId=aY_EwMMzROT~_Ao8cPkNGQ) - [Review contract renewal details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/confirm-cont-renewal.html?contentId=vuR8aS4TpoyDIlV7NbpFQA) - [Approve or reject a contract renewal request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/approve-cont-renew.html?contentId=7pd5DRUtEpZZJqJizFqUQA) - [Receive a purchase order for contract assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/receive-po.html?contentId=FUHpUciebK0Cm~b6_HcEdA) - [Results of canceling a contract renewal process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/cancel-contract-renewal.html?contentId=j4PDe0ecyqXBMWRbFb2GoA) - [Contract approval flow](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/contract-approval-workflow.html?contentId=hLhU_rLBR05ffvYcA3xDcA) - [Contract Management use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/c_UseContractManagement.html?contentId=Xrt0GP5W7ZXfWV2P2hRJoQ) - [Contract life cycle](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/c_ContractLifeCycle.html?contentId=iULWt3hdUXL6U_CdCZD69g) - [Contracts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/c_Contracts.html?contentId=C98VZc2srHRX~NUvECfXyQ) - [Create a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_CreateAContract.html?contentId=qSj2OVuG58A6ZvkGkIXeOA) - [Create a software maintenance contract example](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_UseCaseCreateSWMaintContract.html?contentId=ruZF~LiVQmTCYHxokhBm1w) - [Add an asset to a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_AddAnAssetToAContract.html?contentId=X6ZBf9cGdlSLPe0eH3x3ug) - [Add a user to a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_AddAUserToAContract.html?contentId=D2cvgTQ7sRu7SQKDOvkQYw) - [Add a configuration item to a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_AddAConfigurationItemToAContract.html?contentId=~BwzNER2YKotVC8Wdxj2wg) - [Add a document to a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_AddADocumentToAContract.html?contentId=rKZi1TBu8pszrVfKRERuuw) - [Adjust a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_AdjustAContract.html?contentId=whS~Dn0HSHLvzZcr3ukbEw) - [Renew a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_RenewAContract.html?contentId=HJ9CjyV50ukqqpv6lIDmgw) - [Cancel a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_CancelAContract.html?contentId=EJVyr9R4TJ2fYZluurXh0A) - [Verify contract administrator assignment for notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_SendAContractNotification.html?contentId=bFufNSIftnxdGdllIq4lVQ) - [Send the contract for approval](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_SendTheContractForApproval.html?contentId=CONn3diKTX~KXuA6nM_Fhw) - [Approve or reject a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_ApproveOrRejectAContract.html?contentId=xNVLwUESTCrSSJpOYONSYA) - [View approval history on contracts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_ObtainContractApproval.html?contentId=1a0x6wvc0HiafNlV5mtgCA) - [Terms and conditions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/c_TermsAndConditions.html?contentId=CYr6BY~GbAezU4eGxSsW2A) - [Create a terms and conditions record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_CreateATermsAndConditionsRecord.html?contentId=EvV9721it_fS_dHmd2dEfA) - [Add terms and conditions to a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_AddTermsAndConditionsToAContract.html?contentId=eJPSVW4JTtoz8b_2kPvPYA) - [Build a terms and conditions document within a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_BuildTandCDocWinContract.html?contentId=ZFUCWhqBZfJAFiA6nYcPcQ) - [Create a contract rate card](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_ContractRateCardsAndExpenseLines.html?contentId=BFVxmfNGdu31c~FjupqRsA) - [Contract Rate Card form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/ContractRateCardForm.html?contentId=zFt0NvM1fBk8lSejh_9mMA) - [Create a new expense line](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_CreatingANewExpenseLine.html?contentId=4y~yrClkxf1X7T1rxpHWhg) - [Generating expense lines based on assets or users](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_GenExpnsLinOnAssetsUsers.html?contentId=H9cr6MvGvJaXCH654GIUWw) - [Add a user or asset to a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_Step1AddAUserOrAssetToAContract.html?contentId=1gk~v262IBvTZqgf9Z5PsQ) - [Create a rate card and assign a user or asset](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_Step2CreatRCAsgnUseAsset.html?contentId=OjktgSbFTvMvIjPKXewybw) - [Configure rate card expense generation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_Step3ConfigRCExpenseGen.html?contentId=zBoEwfUQJV8g99FFUzbFGw) - [View contract expense lines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_ViewingContractExpenseLines.html?contentId=~3ckPFe_hRoWxpPsmmj8Rw) - [Monitor a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_MonitoringContracts.html?contentId=~6pY5tdCnsOgJ3iFKDMy9A) - [Run a contract report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_CreatingContractReports.html?contentId=bfLAE_gTfMhfxdDpImDXVQ) - [Condition check definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/c_UseConditionCheckDefinitions.html?contentId=N4AgkpyGehqch5kpF2z30w) - [Define a condition check](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/t_DefineAConditionCheck.html?contentId=YRJnsIrundbOHZBTTFoplA) - [Domain separation and Contract Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/contract-management/domain-separation-contract-mgmt.html?contentId=yKuHqDU0gSBDFcKlJZdSKQ) - [Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/c_Procurement.html?contentId=N1AxnbHB_q2~UK3JeaLkuQ) - [Procurement roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_ProcurementRoles.html?contentId=ysd7hHvZrQB5MLcdvniUPw) - [Procurement workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/c_ProcurementWorkflows.html?contentId=dWBrtWkVOl249jFwZ6Coig) - [Use the Procurement Overview module](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_UsingTheProcurementOverviewModule.html?contentId=ECuj6ySBnS2yBjSlLuKNOA) - [Activate Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_ActivateProcurement.html?contentId=QdCp8UkfIfWF9KmRx1Ku6w) - [Components installed with Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_InstalledWithProcurement.html?contentId=_oT111K4Ipq0MBj2hkVGVQ) - [Business rules installed with Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_BusinessRulesProcurement.html?contentId=MFnk~U0rMH0G9kRNJ_zPcw) - [Client scripts installed with Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_ClientScriptsProcurement.html?contentId=OHi2Bf2Wtq~mn5D_59hQ4g) - [Script includes installed with Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_ScriptIncludesProcurement.html?contentId=O1_i_71HenN2M9IF6zWx~w) - [Tables installed with Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_TablesProcurement.html?contentId=oG7FCzH_lQL9pEZjwZod3g) - [User roles installed with Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_UserRolesProcurement.html?contentId=Hx9L0pm18lDDzB5~mzto9A) - [Sourcing items in a service catalog request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/c_SourcingRequestItems.html?contentId=SMpkfja3~IpOMdYghVXBzQ) - [Create a purchase order from a request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CreatingPurchOrderFromRequest.html?contentId=3pQBQmColYI6_DF5kvEmZw) - [Create a transfer order from a request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CreatingTransferOrderFromReq.html?contentId=D7_wnoH73DYCflbhEAG3qQ) - [Source requests from local stockrooms](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/consume-local-asset-stock.html?contentId=HTvCDDOKNDbBTY0Opec_wQ) - [Add an assignment from a request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_AddingAssignmentsFromReq.html?contentId=CGhLq68aFABcst8XgrmGpA) - [Procurement purchase order management for assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/c_UseProcurement.html?contentId=TWaCv9jzwREWxebjiyWlYA) - [Track a request from the service catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_TrackReqFromServiceCatalog.html?contentId=Sy~60WmmbLpLZ3t7GCo5jg) - [Cancel a request from the service catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CancelReqFromServCatalog.html?contentId=3HJjHotW6k5xgBIZZeedMA) - [View and edit a catalog task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_ViewAndEditACatalogTask.html?contentId=Oz1kB~3IhO3OFp2NsjeDMw) - [Create a purchase order](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CreateAPurchaseOrder.html?contentId=7n2uV7VfnAOhSeNLUrsIww) - [Create a purchase order line item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CreateAPurchaseOrderLineItem.html?contentId=eob5SfZLaOFsx7l3K58JPA) - [Purchase order status](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_FollowAPurchaseOrderStatus.html?contentId=Zfx2hE2XCwwYfaxt5vm6NQ) - [Purchase order expected delivery date](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/r_SetExpectDelDateOnPurchOrder.html?contentId=06QpHs00hgO8_IDab0vrfw) - [Cancel a purchase order](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CancelAPurchaseOrder.html?contentId=ycBMDtnUMPDj7PO_iWk1ow) - [Cancel a purchase order line item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CancelAPurchaseOrderLineItem.html?contentId=ih1KX1CKSCAGasUi1iv2IQ) - [Reorder a purchase order](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_ReorderAPurchaseOrder.html?contentId=AxygiCW4tFB9L1ca2KxU5w) - [Reorder a purchase order line item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_ReorderAPurchaseOrderLineItem.html?contentId=177vEu6FBLTRmKdcZ_7Kiw) - [Create an asset and reserve it for the requester](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CreateAssetReserveForRequester.html?contentId=RaYkSxAUzMSg57CwY9q21Q) - [Receive assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/c_ReceiveAssets.html?contentId=BlxtUJQmQ2Cjjo6wIsyRIw) - [Receive an asset](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_ReceiveAnAsset.html?contentId=u8tHbHQ6AOg9m3IjFDlLZg) - [Create a receiving slip](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CreateAReceivingSlip.html?contentId=OZBwtOcoC1a4d84nTEuMlw) - [Create a receiving slip line](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/t_CreateAReceivingSlipLine.html?contentId=xxkrDIjkhZt7nj9uATZm7g) - [Consumable assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/c_ReceiveAConsumableAsset.html?contentId=xrhmZjAMU8OVk4F0~7asqg) - [Integrating with external procurement applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/integrate-ext-proc-ser.html?contentId=UO85aRC4l3GHhALfciwBzA) - [Install Asset Management - Procurement Integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/install-proc-int.html?contentId=efp7FjHKa9DB1HJgmOYTvw) - [Components installed with Asset Management - Procurement Integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/installed-with-proc-int.html?contentId=cEvmtc6oWVyHoT04CRpW_g) - [Domain separation and Asset Management - Procurement Integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/asset-mgmt-proc-domain-separation.html?contentId=PCXZ3jWzOmaSDK6QSiZj8g) - [Integrating with Coupa](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/integrate-with-coupa.html?contentId=fPMjT5sbsrovEglFcejTKg) - [Create a Coupa integration profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/create-coupa-int-profile.html?contentId=6hYpMNyoAEtc5ytLOAMavA) - [Create a requisition on Coupa through Procurement application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/create-req-coupa.html?contentId=7chlD5INCoeQlKsAHWvOyA) - [Reference data synchronization](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/ref-data-coupa.html?contentId=Mq2L5lMRjapbt8ryW5HvpQ) - [Deleting an external procurement application integration profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/delete-ext-profile.html?contentId=BQfRSNJohDrgHsCB3V_Ttw) - [Domain separation and Procurement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/procurement/domain-separation-procurement.html?contentId=XarqEqZDS9DpVgO0sKYW2A) - [Product Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_ProductCatalog.html?contentId=amvh1BgbNquwQgXiY7wuDA) - [Components installed with Product Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/r_InstalledWithProductCatalog.html?contentId=AGf8uACfp9aTirsrE8_tOA) - [Tables installed with Product Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/r_TablesProductCatalog.html?contentId=IpOdK_Vb~tXfbb6QMz8CeQ) - [Roles installed with Product Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/r_RolesProductCatalog.html?contentId=TuE0Nqe0CCc7MpjYZizxTA) - [Script includes installed with Product Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/r_ScriptIncludesProductCatalog.html?contentId=wPoLHNehHGQp397xnXRDLg) - [Client scripts installed with Product Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/r_ClientScriptsProductCatalog.html?contentId=fsJFNuIY9chfQa51AAHnRQ) - [Business rules installed with Product Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/r_BusinessRulesProductCatalog.html?contentId=o4C1W8D5X2SEHBnmDnagEA) - [Models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_Models.html?contentId=3WUR2oGSO6UMf8l~WBUjAw) - [Model form fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/r_ModelFormFields.html?contentId=~lE3nXRhzYoZMSuiQEnlmw) - [Create hardware models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_CreatingHardwareModels.html?contentId=riNoQHdkzxO_36z20C63VA) - [Add compatible models to a hardware model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_AddingCompModelsToHrdwreModel.html?contentId=UAPYwAxGnx5HrLeFe4pbUg) - [Add substitute models to a hardware model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_AddingSubModelsToHrdwModel.html?contentId=sH3IQ73D98tvHyqpcIEw3w) - [Create consumable models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_CreatingConsumableModels.html?contentId=cC9wD~ffwZmaOzZw1QKABg) - [Bundled models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_CreatingBundledModels.html?contentId=1HnTaGGpwEFu~ELcgDiwsQ) - [Add model components to a bundle](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_AddingModelComponentsToABundle.html?contentId=sS_1bJvR1GCYZcMy~CePpQ) - [Remove model components from a bundle](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_RemoveModelCompsFromABundle.html?contentId=8eC4q5KBh2lfnKawdGQQSg) - [Publish bundled models to product catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/publish-product-catalog-bundledmodles.html?contentId=Z0ArVZzzQ4PJTk6okYoK4A) - [Software models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_CreatingSoftwareModels.html?contentId=AzMSD1GoJVuR~YO4LFIenQ) - [Create application models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_CreatingApplicationModels.html?contentId=Nhljs9UUYgTwDPgCJQVmFA) - [Work order models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_CreatingWorkOrderModels.html?contentId=vBhdfZnThwrqdR~h5vv62A) - [Models created for VMware support and Amazon EC2](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_ModCreateForVMWSuppAmazEC2.html?contentId=Xe1rV8EVP1KdlsBx1OgPQw) - [Add skills to a model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_AddingSkillsToAModel.html?contentId=OV6mZ9HgLVrHj83JMe8nRw) - [Publish models to the hardware or software catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_PublishingModToHrdwreOrSftCat.html?contentId=XQBWBkoZNQEq6BjDpANMXQ) - [Delete models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_DeletingModels.html?contentId=uH8ZWMSSXkPZZ0LLDvH1fQ) - [Vendor catalog items](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_ManageVendorCatalogItems.html?contentId=Y0niRmeO2le0TTVWhYi8MA) - [Synchronize information](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_SynchronizeInformation.html?contentId=tCK72vYP6abWEcqa8Jl75w) - [Create a vendor catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_CreateAVendorCatalogItem.html?contentId=OwtvDAe7KDUPLEmteYWO8g) - [Link an item to the hardware catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_LinkAnItemToTheHardwareCatalog.html?contentId=jIgBhrACvQ3HM~gd4s6Ybg) - [Link an item to the software catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_LinkAnItemToTheSoftwareCatalog.html?contentId=OrgxtO97kROLp4bWEoC5IA) - [Publish an item to the hardware catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_PublishAnItemToTheHardwareCatalog.html?contentId=FPnXaw1VOwujLAy~EA1XFw) - [Publish an item to the software catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_PublishAnItemToTheSoftwareCatalog.html?contentId=AVptV1ufpgRLmDkmWNSiPw) - [View a vendor list](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_ViewAVendorList.html?contentId=dh_sW1ifKrUkZQzbqTnPZw) - [Product catalog items](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_ManagingProductCatalogItems.html?contentId=Bg0APauaAxM1VLsR8VLnpA) - [Create a product catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_CreateAProductCatalogItem.html?contentId=aNs9Qrsgel2jlJxgM2~vnQ) - [Activate a product catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_ActivateAProductCatalogItem.html?contentId=28sROgLrYYWGtoTXNnB2lQ) - [Deactivate a product catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_DeactivateAProductCatalogItem.html?contentId=k0lC4YF4JMPsCMdPHEbiQQ) - [Import a Product Catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/migrate-product-catalog-item.html?contentId=wTF4HLCpanfRhgQwR9hXXA) - [Model categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/c_ModelCategories.html?contentId=e9Nzh0VCZKMRBMs0cRaW~Q) - [View model categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_ViewingModelCategories.html?contentId=~PZpqQli85ATIm~LJSbykg) - [Create model categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_CreatingModelCategories.html?contentId=HS7TeeLJ9~3Tnw98f0q~gQ) - [Create assets manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_CreatingAssetsManually.html?contentId=0Fuu4YMlY6HXGdgyhwT_ag) - [Edit model categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_EditingModelCategories.html?contentId=x0xeeJJrSL~mBkUOO4qQHw) - [Delete model categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/t_DeletingModelCategories.html?contentId=BFhmOVpbV6nybeyLF7g_vw) - [Domain separation and Product Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/product-catalog/domain-separation-product-catalog.html?contentId=pOTnLDjvDpcMapfBMYzqRg) - [Benchmarks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/r_Benchmarks.html?contentId=~IsnvjWhVoy9mKHvkQDhNw) - [Overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_BenchOverview.html?contentId=GyhQX0NW2oTjQxtF5IhfgA) - [Benchmarks roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_BenchRoles.html?contentId=K7CarPdic~KlLjScO8485g) - [Enable Benchmarks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_EnableBench.html?contentId=atTba7DdS2pxU~9XyKdjGA) - [Getting started with the ITSM Success Dashboard admin console](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_gettingstartedadminconsole.html?contentId=s3ZccWmOUTTrnwLbWuSkXA) - [Assign roles for Benchmarks users](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/assign-user-roles.html?contentId=5eigq67cslMAdF5UQjXUQA) - [Opt out of Benchmarks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_OptOutBench.html?contentId=hmf_C9tBSogGGLXpeFfqUQ) - [Benchmark KPIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_BenchKPIConfig.html?contentId=tquMpiUpAEah1k2GRYAHZA) - [Configure KPI participation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_EnableABenchKPI.html?contentId=rqiI9bZj3FnGkAuzVZ6ZHw) - [Configure resolved incident Benchmarks KPIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_ConfigResIncBenchKPIs.html?contentId=n1gmPTjKKH~2A~0_mDh_~w) - [Link or customize a benchmark KPI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_CustomBenchKPIConditions.html?contentId=u3ARFDJLJNQr1KV~ULtZAw) - [Use Benchmarks data for value management analysis](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/analyze-business-value-historical-data-benchmarks.html?contentId=mJ~~6xhtANaoOz2e4C5u3g) - [Deprecated Benchmarks dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_BenchDashboard.html?contentId=3pTW7g6h_2I0ueIAc_IbCg) - [View benchmark KPI data (deprecated)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_ViewBenchKPIData.html?contentId=qFqPpHFMLJ2seVhksrj0WA) - [Benchmarks KPI performance trend and recommendations (deprecated)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/bench-kpi-trend-recommend.html?contentId=tPGnXz06oRbZwVKMLhHwEg) - [Drill down within benchmark KPI data (deprecated)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_ViewBenchKPIIndScore.html?contentId=HSEE0L5C2f1ifL6r_1kIcg) - [New Benchmarks Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_NewuiDashboard.html?contentId=BuUWaAuu_ke5R1w0P9LZMg) - [View benchmark KPI data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_NewViewBenchKPIData.html?contentId=9ePB754wr4JonOK7zgqBcQ) - [Benchmarks KPI performance trend](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_NewbenchKPItrendrecommend.html?contentId=_7z3LeEZHimLyo9d7KnGzQ) - [Troubleshooting Benchmarks errors](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_BenchTroubleshooting.html?contentId=_E~kPi1iahhRx2sNPt_DXw) - [Domain separation and Benchmarks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/domain-separation-benchmarks.html?contentId=kXd07P6Bfdsnl54AGTxfZQ) - [Benchmarks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/benchmarks-landing.html?contentId=z~jiverRnlxlq9YO~WTRmQ) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/exploring-benchmarks.html?contentId=GtR_HABvGSOHVeNC3MvdZA) - [Benchmarks roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_BenchRoles-cf.html?contentId=oHtNNySZLnUzMY7Gd8kRtA) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/configuring-benchmarks.html?contentId=N6tMKH81G_T3fHhwvfPvBg) - [Enable Benchmarks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_EnableBench-cf.html?contentId=Fdy1q9_lgut~EkM3FuWu6g) - [Enable a benchmark KPI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_EnableABenchKPI-cf.html?contentId=w3EB_~DLR~JurSLvXNmFgw) - [Configure resolved incident Benchmarks KPIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_ConfigResIncBenchKPIs-cf.html?contentId=VhBQDwROabAAeiyXAb9zdQ) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/using-benchmarks.html?contentId=8dmgnl6trkTTvd2PDHWusw) - [Use Benchmarks data for value management analysis](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/analyze-business-value-historical-data-benchmarks-cf.html?contentId=vqh7h0U73kDtVtOSB2aeBg) - [New Benchmarks Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c-newuidashboard-cf.html?contentId=ErtFt3bhqjCwf7KEp6idsA) - [View benchmark KPI data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t-newviewbenchkpidata-cf.html?contentId=vOh2gad0ZVejKunDodK0bQ) - [Benchmarks KPI performance trend](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c-newbenchkpitrendrecommend-cf.html?contentId=Hk8WtsTgfGlIDBgYAJH0kA) - [Drill down within benchmark KPI data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_ViewBenchKPIIndScore-cf.html?contentId=LRamf0yp3wjyhrVnLA0lwg) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/reference-benchmarks.html?contentId=BampJu6t9AA3a7_DkQhwnQ) - [Benchmark KPIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/c_BenchKPIConfig-cf.html?contentId=LamN1HM6BXFMIf_arRqUVw) - [Opt out of Benchmarks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_OptOutBench-cf.html?contentId=ZNGBhYiNVFjYjy7~ZFckYQ) - [Domain separation and Benchmarks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/domain-separation-benchmarks-cf.html?contentId=g0g0ZbZGbzHJFGWZl~UkMw) - [Link or customize a benchmark KPI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/benchmarks/t_CustomBenchKPIConditions-cf.html?contentId=TYeZkYPPoyk~4Hj8V2e3Fw) - [Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/c_ITILChangeManagement.html?contentId=wrNGZcB8GQy4e5hjxQAKHg) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/exploring-change-management.html?contentId=nwhUC3qJgUd4KEb0lKf4EQ) - [Change models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-models.html?contentId=zeVEpNMfZnTZXFFqjLlbxQ) - [Change Models properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-models-properties.html?contentId=NUcvm35CSyip5qEmPzkuQA) - [Create a user criteria record for Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-user-criteria.html?contentId=8PpA2JcRlxEB9pUsJcxZwQ) - [Change types](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-types.html?contentId=cwtRKIziUiDxRn6sEE460w) - [Change templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-templates.html?contentId=kuYWquk7kWCUFd2mWlq_fw) - [State progression for change models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/normal-standard-emergency-states.html?contentId=Q93LkpMn1AO3DVtqDcZIYA) - [Modify email notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configure-state-change-notifications.html?contentId=Fi7uG~GyYe5k9kS6BUiPBw) - [Change approval policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-approval-policy.html?contentId=JXBIpxO1K_jbXrJj4QeiQg) - [Change Advisory Board (CAB) workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/cab-workbench.html?contentId=Skz177hA1kgXJw4x2eT7mA) - [Upgrade Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/migrate-change-mgmt-pre-geneva.html?contentId=6YKIg6fVc2Su32PDACLtGg) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configure-change-management.html?contentId=TSlzR7tJ1XvPsp9s5DVC5w) - [Change Management plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-plugins.html?contentId=D9RcCxxKBYeWpW8WigMBBw) - [Request ITSM Roles- Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/request-itsm-roles-cm.html?contentId=Z5~w8BrOPYZJFXZ3uWQMhQ) - [Components installed with ITSM Roles - Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-with-cm-itsm-roles.html?contentId=hS2LH8XBv9cyHVLJGdzChg) - [Activate Business Stakeholder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-business-stakeholders-change.html?contentId=rF1At4RNn3RXILeno2IHfg) - [Installed with Business Stakeholder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-with-business-stakeholder-change.html?contentId=ERh88Xqf5uHFfn7GIF3plg) - [Activate Change Management - State Model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ActivateStateModel.html?contentId=qczZHMjjAYYNEn_VL70YrQ) - [Update change request states](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/state-model-activate-tasks.html?contentId=hSNZjoYhETo0LAgmbMQqOA) - [Installed with Change Management - State Model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/r_InstalledWithStateModel.html?contentId=ZLq2Jf1khYn~jzF6oOFH~w) - [Activate Change Management - Collision Detector](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ActivateConflictDetection.html?contentId=01MTHCmco7VyGw_Sq3GU3w) - [Installed with Change Management - Collision Detector](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/r_InstlldWthConfDetection.html?contentId=LpDTC0hE_TJ90~nWAA3b7w) - [Activate Best Practice - Change Risk Calculator](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-change-risk-calculator.html?contentId=HMlHGW6pV~yQTwR3ybSD5A) - [Installed with Best Practice - Change Risk Calculator](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-with-change-risk-calc.html?contentId=gfH3_gBjiIs~K3r2bifyHw) - [Activate Change Management - Change Schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-changemgmt-changeschedule.html?contentId=2jTNhU6ppppmnd9nKR4Ytw) - [Installed with Change Management - Change Schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-cm-changeschedule.html?contentId=OYOOoFoi8BJHR9shnZuOoQ) - [Activate Change Management - Risk Assessment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-change-risk-assessment.html?contentId=JNBvPA40xOr7An3qSYeLfw) - [Activate Change Management - Standard Change Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ActivateStandardChangeCatalog.html?contentId=utzuhBhKH6dp5bkP2cCw1Q) - [Tables installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/r_InstlldWthStdChgCat.html?contentId=2N3zw4C0Ps5LT5XXoaxgWQ) - [Activate Change Management - Change Success Score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-change-success-score.html?contentId=zqUpssRLcUMOqdpztX2p8w) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-with-change-success-score.html?contentId=SoyzXOPvK~n7Xza9VfstJw) - [Activate Change Management - Mass Update CI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ActivateChangeManagementBulkCI.html?contentId=SAae3RqPeFHmyhXXSKNB_w) - [Installed with Change Management - Mass Update CI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/r_InstalledWithBulkCI.html?contentId=5UIsbjLK8rWyQC5W1covVw) - [Activate Change Management -Approval policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-change-approval-policy.html?contentId=~NHUrFHplnXWplINBLHedQ) - [Components installed with Change Management -Approval policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-with-approval-policy.html?contentId=ELGwZTkBS5SCWtDKOGENTQ) - [Activate Change Management - CAB Workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-cab-workbench.html?contentId=El~vOnTrd4okF4AMZb9fYA) - [Installed with Change Management - CAB Workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/instlled-with-cab-wrkbench.html?contentId=8BbEk8dhNKKo3GS7m~iVFA) - [Activate Change Management ATF Tests](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-changemgmt-atftests.html?contentId=tAfRshEXWlAslZkZlI5BUQ) - [Activate Change Management - Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ActivateChangeMgmtCore.html?contentId=h8sIoaA~dAKmnOllRPf9cA) - [Installed with Change Management - Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/r_InstlldWthChngMgmtCore.html?contentId=BwHE70Xd80xipXJvHvImjQ) - [Request Change Management - Risk Assessment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/request-cm-risk-assessment.html?contentId=dcCh_0uSbzvLHu05WXRGSQ) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-with-risk-intelligence.html?contentId=nd~lAEQxZ1ZILHDFhuyY~Q) - [Request Change Management - Standard Change Template Intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/request-cm-std-chg-template-intelligence.html?contentId=DY9VpMaM7Ad05D4dvy54Zg) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-with-std-chg-temp-ml.html?contentId=Aq_7h2SXgUq0LhML3B8HMQ) - [Change Management - Predictive Intelligence Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/request-cm-picore.html?contentId=0s4b0nT8MFWqYGCOLViCow) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/installed-withpicore.html?contentId=zUoHyYW350V0JfXbiuayRw) - [Activate Change Management - Change Flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-change-flows.html?contentId=1kgoOwvQBKgRxazFDw9nNg) - [Activate Change Management - Change Velocity dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-change-velocity-dashboard.html?contentId=qm9L5~7xS5U12A7EDFHQ1w) - [Activate Change Management - Change Models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-change-models.html?contentId=xhiYXcMxSk3nWu6xKd~Swg) - [Activate Change Management Success Probability](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/install-chg-mgmt-success-probability.html?contentId=RSLNGfVff3Y1Mzye29rpeQ) - [Activate Change Management - Data Archiving](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-data-retention-archive-rule.html?contentId=MnmfgFmSe0AYLNG2e8EZWA) - [Standard change catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/c_StandardChangeCatalogPlugin.html?contentId=7Mqgrf6Jc08WHtsMvRjloQ) - [Configure standard change catalog properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ConfigureTheStandardChangeCatalog.html?contentId=cOxl~uaFTrqrVGy_Bq7NNg) - [Create a standard change task template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-a-standard-change-task-template.html?contentId=yFv2E8iPcrFPHqq5Ul7BMw) - [Propose a standard change template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/propose-standard-chg-template.html?contentId=xxan8PCktsbkSioZCIbjxw) - [Attach files to a standard change template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/attach-files-change-templates.html?contentId=_fy9jb~AICj6gWjxj7UeQw) - [Modify or retire a standard change template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/manage-standard-change-template.html?contentId=D_JOMpRfEUqGCwgKWd9EuQ) - [Enhanced Change data model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-data-model.html?contentId=MvUaKyE0ufLwHTjCCO3d1g) - [Create a Change model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-a-change-model.html?contentId=XJXtoJkWn18sAKf1xgn3Vg) - [Configure change model states](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configure-change-model-states.html?contentId=23RHemkNWbnF4wS_LeyISA) - [Create predefined transition condition types](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-predefined-transition-condition-type.html?contentId=xZW~bnMAvqr4otxEbfR4Gg) - [Attach a process for Change model states](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/attach-process-change-model.html?contentId=B8Y0PBsy6AJu5j_zDhbu9A) - [Create and propose a change template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-change-template.html?contentId=2m4taZrhD_oPqlAih3md2A) - [Configure template categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configure-template-categories.html?contentId=5y0zG~I0B1dO0mJq_khANA) - [Modify a template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/modify-or-retire-template.html?contentId=hLPbzxR1bt~qF73TcJE32g) - [Review a change template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/review-change-template.html?contentId=Izv72b_pB~bUi4gDTlU9iw) - [Retire a change template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/retire-a-change-template.html?contentId=tNLRH4JMmjog0j49KsRxOA) - [Change template management flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-template-management-flows.html?contentId=qgPPsNev7WUe4_ooClK1VA) - [Change schedules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-schedule.html?contentId=NuK3UK0pee4MLSdD~5uW5w) - [Change schedules view](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-schedules-view.html?contentId=jjrRochQAAg_r6IfuO18uA) - [Create a change schedule from the Change Schedules page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-chng-sch-from-chng-sch-page.html?contentId=z~nXeSeOPzIlY78InkPcbw) - [Create a change schedule from the change schedule definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-chng-sch-from-chng-sch-def.html?contentId=j_DLcJ5nBdB_qLBrSYi9fA) - [Add related tasks to a change schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/add-related-tasks-to-chng-schedule.html?contentId=_cmIJj0T6Ge9ZSO84Cnpnw) - [Style rules definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/style-rules-definition.html?contentId=Z3u~eWWtp4a38lUjifG5bg) - [Define default style rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/def-stl-rules-from-stl-rules-table.html?contentId=Qjtd0b~Oz1_vjK~Aa9Bh~Q) - [Define style rules from Change Schedule Definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/def-stl-rules-from-chng-sch-def.html?contentId=4R5G212nZ2ctbTNCVo1niQ) - [Define style rules from Change Schedules View](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/define-style-rules-from-view.html?contentId=7yevBM~O5hEGKj8THN82HA) - [Configure ability to copy a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configure-copy-change-request.html?contentId=Ib3K8m90hhwrK~Sng~20Aw) - [Create a change request template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-a-change-request-template.html?contentId=iGz~OHVhEw~pVdg2TOlZXw) - [Create a change request assignment rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_DefineAnAssignRuleForChange.html?contentId=oo9NQVPql6MzIqHwHwPicA) - [Add a new change request type](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_AddNewChangeType.html?contentId=Ll7rbATUT686io6BXeWFww) - [Extend or disable multiple CI association](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ExtendMultipleCIAssociation.html?contentId=QO2uvXtaPAB_emwWmZMV_Q) - [State model and transitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/c_ChangeStateModel.html?contentId=4tbWqhZGMcq1DEktqPVQlw) - [Add a state to the state model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_AddANewState.html?contentId=dV19q7AU_NC3rakeve6ucQ) - [Configure state model transitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ConfigStateModelTransit.html?contentId=ntL092XRupnDbks_XyU7Hg) - [Conflict detection](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/c_ConflictDetection.html?contentId=~P7gKPGgw7pr9PUN_rOlCw) - [Detect change conflicts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configure-conflict-properties.html?contentId=4zfguKCFrKRjjqjJZ51NnA) - [Create blackout and maintenance schedules in Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_CreateBlkoutMaintSched.html?contentId=LFLY1F7CXaUa60XCoTPYcg) - [Assign a maintenance schedule to configuration items](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/use-maintenance-schedule-management.html?contentId=X6jZPHp8i~zz788zTUdVxA) - [Configure change request to monitor conflicts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/monitor-maintenance-schedule.html?contentId=tXs4mqCCSGAc2EZ_ullT_w) - [Conflict calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-conflict-calendar.html?contentId=emDY_51B6fHnMx9LnMSlxQ) - [Manage your change schedules and resolve conflicts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/use-conflict-calendar.html?contentId=aRXv8etHsyW1NvnD1~Iv3g) - [Enable automatic change conflict detection](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_RunAutomatedConflictDetection.html?contentId=kzu0xrSFMo7o5hZQZiz1Pg) - [Detect conflicts manually and review conflict details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_RunManualConflictDetection.html?contentId=7KSyqFfIutctRJ4~ViniKg) - [Change success score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-success-score.html?contentId=t5SOcF1QrMwKLMDozm1V8g) - [Success score indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-success-score-indicator.html?contentId=Qz15RapETJ~Zv24LZU6FFA) - [Success score calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-score-calculation.html?contentId=6i~eoILr4AhJe53~jwHRYg) - [Modify score calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/modify-success-score-calculations.html?contentId=lqVhCnZcXHfBuNia0Ol02Q) - [Success score rating](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-success-score-rating.html?contentId=9FkKPt3jbtjYJNlmIjvUjg) - [Predictive Intelligence for Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-mgmt-intelligent-solutions.html?contentId=bR4ipx6K8GqfPrUtEIyEKA) - [Intelligent solutions system properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-mgmt-intelligentsoln-properties.html?contentId=wviNBjvuxrGScomzb_Ityw) - [Train the Risk Intelligence solution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/train-risk-intelligence-solution.html?contentId=xmrXlC2magxlUqQwtvoE2Q) - [Train the clustering solution for standard change proposal](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/train-std-chg-proposal-soln.html?contentId=tbXmCXr8BSEB9CNbw6ufwA) - [Applying CSDM guidelines to Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/itsm-change-use-case-product-view.html?contentId=m_VJhzISksgUDqej0f9Q5A) - [Change Management and CSDM tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/itsm-change-use-case.html?contentId=OeFQDc6hZSZtJSJkZESZbQ) - [Change Management use case](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/itsm-change-use-case-example.html?contentId=vm8QLD4vOiDHiWxhbpxY~A) - [Change Management considerations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/itsm-change-use-case-trouble.html?contentId=Bnnnr~pUD5PPjRok4bub6A) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/using-change-management.html?contentId=xBwBqLaLPSBbthxbJ1mnpA) - [Create a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_CreateAChange.html?contentId=tD_PyU~iNTazHh4IV9n66w) - [Create a change request from a configuration item (CI)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_CreateAChangeFromACI.html?contentId=B1EZ3DjZ4KSYIhqZbwAEWQ) - [Create a standard change request from the catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_RaiseNewStdCngeFmTempl.html?contentId=DD5~HhwZ14lP1y2r8TAEvQ) - [Copy a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/copy-a-change-request.html?contentId=MQU4Oc3402EjdCookGyInA) - [Create a change task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-a-change-task.html?contentId=UHPdMErmYP8AvADiiUBFWw) - [Unauthorized change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/unauthorized-change-request.html?contentId=vt7S3LJhJJhKKJwp0hyB6Q) - [Disable the creation of an unauthorized change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/disable-unauth-notification.html?contentId=V9jNMwOSh6o_EDZu3HddWQ) - [Unauthorized change properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/unauth-change-properties.html?contentId=JZQoclXdpNmC2W3d7I~jug) - [Process a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_ProcessAChangeRequest.html?contentId=e8yFGeBLEJ91zMUe93lPRg) - [Associated CIs on a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/c_AffectedCIsAndImpactedServices.html?contentId=C2SLKXGNBxuRqsWtNKAAPw) - [Mass Update CI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/bulk-ci-change.html?contentId=8FkMN0piihByN5pZM5nXnw) - [Use Mass Update CI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/use-bulk-mass-ci-changes.html?contentId=Whr1MC1vVe4Qv6~l~LVRLw) - [Place a change request on hold](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_PlaceAChangeRequestOnHold.html?contentId=GimwWemRrXxjfBHGDMM6PA) - [Refresh impacted services and CIs for Change](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/refresh-impacted-services-cis.html?contentId=C9ArQpj_AMkTNyXOzRffkw) - [Refresh impacted services properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/refreshing-impacted-services-properties.html?contentId=XMIIlcIow36XLBk39M~UkA) - [Creating change approval policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/using-change-approval-policies-cf.html?contentId=_Cv0oXsllirxzxh92RfZ2Q) - [Create approval definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-approval-definitions.html?contentId=XAN53OQylVJhUUtm34zA_w) - [Create change approval policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-change-policy.html?contentId=ShnP~kLoVVcV_uVpSxPRCw) - [Create policy inputs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-policy-input.html?contentId=PHP0Z7q8mY7iX2AeyKSEvw) - [Create Decision records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-decisions.html?contentId=TCgT1OrcXHwczFRAkKHoFg) - [Change Approval Policy workflow activity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-approval-policiy-wf-activity.html?contentId=kfcvBSDNQ2dQywatgIvBvg) - [Use the Change Approval Policy workflow activity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/use-change-policy-wf-activity.html?contentId=CbfJgVnsCIb1nLViHcvCZQ) - [Use the Apply Change Approval Policy flow action](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/use-apply-change-approval-policy-flow-activity.html?contentId=gidtNkL~q_hgB7aDZ_dqLA) - [Create a Change approval policy using decision builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-approval-policy-decision-builder.html?contentId=8~pF6fXBg2Y3meHA~GXVlw) - [Working with the CAB Workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/using-cab-workbench-cf.html?contentId=82r5h~3LpsPD2X8T4tJULw) - [Create a CAB definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/define-your-cab.html?contentId=Q24xMEYP9KiPLEV5IldpuA) - [View the CAB calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/view-cab-workbench.html?contentId=yL5jFJtyWYdydZ6j2dzU8A) - [Create a single CAB meeting occurrence](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/create-a-cab-meeting.html?contentId=QQcMhA~1NK4PKEWV_0UIwA) - [View CAB meeting details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/view-cab-meeting-details.html?contentId=qECmGfIthimlTF6qwNx7mA) - [Modify CAB meeting details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/refresh-cab-meeting-agenda-items.html?contentId=EDtiBvt8B8FTJsUewhTTbA) - [Send CAB meeting request to attendees](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/send-cab-meeting-request-attendees.html?contentId=e5z~w5gIn4cpm8_GsHCHLg) - [CAB meeting attendance using the CAB workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/attend-cab-meeting-using-cab-workbench.html?contentId=CXFpmWGfnM7BGmbkNEiRIA) - [Add new CAB meeting agenda items](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/add-new-agenda-items.html?contentId=YuGzRsxHXzGahDG2zX0LSQ) - [CAB meeting management using the CAB workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/manage-cab-meeting-using-cab-workbench.html?contentId=C1_KPMpvBfzlHjTESgR1Nw) - [Mobile experience for Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/mobile-experience-cm.html?contentId=3gXMNydUDMpKtBPIx0kIgA) - [Download the Mobile Agent mobile application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configure-servicenow-agent.html?contentId=0LVaDMf0wLPq5vPIoYHpvw) - [Get started with Change Management mobile tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/getting-started-with-changetasks.html?contentId=ru7XlD5A25In3m84XOtnOQ) - [View change tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/mobile-view-changetask.html?contentId=iFpqvvwDCpTSpeVh5o1XOA) - [Add comments to your change tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/mobile-add-comment-changetask.html?contentId=zMLsAKNFh42~ez4j7mGwwA) - [Resolve or close a change task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/mobile-resolve-changetask.html?contentId=ZJ7KyU0YPIAbv2oR43UNpQ) - [Legacy: Change Management Platform Analytics Solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-content-pack.html?contentId=iecdqN2uEOkZWeZLkcGZVg) - [Legacy: Change Premium dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-premium-dashboard.html?contentId=yEb~iNrdlSL5F1XYS4aJtg) - [Legacy: Change Management dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-management-dashboard.html?contentId=OJnBOKzOglBC_dSM0oAVog) - [Legacy: Open Changes Reports dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-open-changes-reports-dashboard.html?contentId=~Ia8RDN3AjScx7uGEhOCfw) - [Legacy: Open Changes State Monitor dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-state-monitor-dashboard.html?contentId=ze0XGV8zvue~keUD6ci3EQ) - [Legacy: Age of Open Changes Monitor dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-age-open-changes-monitor-dashboard.html?contentId=TxtT5FS_R1NWuBY2K21cYg) - [Legacy: Change Velocity dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-velocity-dashboard.html?contentId=zeocTHMO8Aa~FBNH04sfiA) - [Change Management troubleshooting properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/debug-properties.html?contentId=wux5KYa2OcCXkC~zfJe6EA) - [Manage the workspace configuration for a Change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configure-sow-chg-dynamic-overview-pages.html?contentId=6xn_4HvPWbhzIWVfBwCedA) - [Use agentic AI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/now-assist-itsm-agentic-ai-in-change.html?contentId=Zdt7OSv6mdx3B_XsBMwboA) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/reference-change-management.html?contentId=ivwtNXBsyYkDHmf7g_o6Jg) - [Configuring maintenance schedules - Best practices](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/configuring-maintenance-schedules-best-practices.html?contentId=y7HexO~QvU1HAFD_XTyOzA) - [Change Management properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/r_ChangeManagementProperties.html?contentId=1u790Ux~TWuVMMrj11OkDw) - [Analyze change request risk and impact](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-risk-conflict-analysis.html?contentId=TkbIg3c_GyDovlnayysS7Q) - [Risk conditions and calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-risk-assess-detect-conflict.html?contentId=sNs0lNQUj8ZWGJr6w2kSWQ) - [Risk Calculator property](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/r_ChangeRiskCalculator.html?contentId=6KG1HyvT1Am6IAURhLf_GQ) - [Add or modify risk and impact conditions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/define-risk-and-impact-conditions.html?contentId=7k9pqgZP9zqJRewI6Vg2MA) - [Risk assessment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/c_RskAsmtCalc.html?contentId=EJQ4GtzkrGp986MfvtIOIQ) - [Define risk assessments](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_DefineARiskAssessment.html?contentId=X22tnCypv7qCqbr1kvI8vg) - [Perform risk assessment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_AssessRisk.html?contentId=fAHuddJAvc34m7aS_V9E1Q) - [Migrate to legacy change risk assessments](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/legacy-change-risk-assessment-migration.html?contentId=~2k12XGYUuKAdY71VewD~w) - [Migrated risk assessment components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/migrated-risk-assessment-components.html?contentId=gGfgwMf5~~y8GD~SOGs9Xw) - [Success Probability definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/success-probability-definition.html?contentId=mKKjqGVICG0EOG1OLKyudQ) - [Calculated Risk Score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/risk-lookup.html?contentId=OQjvgGe~NTrhfE01QQz61A) - [Change management integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-mgmt-integrations.html?contentId=q4lWzU5uDrZM2uu8rPbocg) - [Change Management integration with ITOM Visibility](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-mgmt-integ-wth-Discovery.html?contentId=ocAHKNYqgeac4dOPwO3isg) - [Change Management integration with Software Asset Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-mgmt-integ-wth-SAM.html?contentId=tx4kjbZR2WCFYbU_w~W44A) - [Change Management integration with Hardware Asset Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change_mgmt-integ-with-HWAM.html?contentId=kkt7bMEG8vP0prdXuoUVzg) - [Domain separation and Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/domain-separation-change-mgt.html?contentId=EFKHoyOweQOZ7Whgc354oA) - [Tutorial: add a new change management state](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_AddNewStateTutorial.html?contentId=BDGeaqe9tRQVYFiTU9wHog) - [Create a new choice](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_CreateNewChoice.html?contentId=HI2ePj5tEvsaLowMp0~emg) - [Create a custom field](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_CreateCustomField.html?contentId=ZLAJ0qIQti6MWbJmSfF80w) - [Add a UI policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_AddUIPolicy.html?contentId=VP3T3WZw7IFqZWuc8YgAlw) - [Create an ACL](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_CreateNewACL.html?contentId=EQP70mO8_sj6WAK0PGfHuw) - [Update the state handler script include](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_UpdateStateHandlerScriptInclude.html?contentId=AOJbugjm4Z1ZU0CAavdVzw) - [Update the state model script include](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_UpdateStateModelScriptInclude.html?contentId=VXEDSPhUcE9y65sWTu88pg) - [Create a UI action](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_CreateNewUIAction.html?contentId=_wfcItrsjxuYkeEny9D48Q) - [Create a process flow record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_CreateNewProcessFlowRecord.html?contentId=Cnwhgy~F0d477I6NtnD93Q) - [Update the change request workflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/t_UpdateWorkflow.html?contentId=idD4061zmprN9S60kX6YvA) - [Change flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-flows.html?contentId=iIU3Cxg1ZxJcT74KwW6eaw) - [Change Management Workflow Studio actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/change-flow-actions.html?contentId=pT9vkPbPtwko21Nh3xqhxQ) - [ITSM Enhanced Security Features for Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/features-itsm-enhanced-security-change.html?contentId=bo~F7xICnnr~bIt_uEDXYw) - [Activate ITSM Enhanced Security Features for Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change-management/activate-itsm-enhanced-security-change.html?contentId=ekXHH3zspBsIBzS~3oR8Wg) - [Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/coaching-landing.html?contentId=wGw9R6b5Qt9IveP8PukW5Q) - [Request Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/request-coaching.html?contentId=kwRsofFDUcQz2Umlc4x_mQ) - [Roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/coaching-roles.html?contentId=vF2ZMDBhoiRGwrV~SUQVYg) - [Overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/coaching-overview.html?contentId=xED6cs5ZTqOlKSLozIM5UQ) - [Domain separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/domain-separation-coaching.html?contentId=QIUztDAYwEfLJSoMMOFGwA) - [Setting up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/setting-up-coaching.html?contentId=6bQYLGa9WIq5_q2WZtmcZA) - [Define trigger conditions for a coaching opportunity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/create-coaching-opportunity.html?contentId=QoIVQa4HT1JjFIt~uXVI8w) - [Identify and add course items for a virtual coach](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/identify-learning-content.html?contentId=5NNAF4JC51EDLSjwi2eKng) - [Create a survey and associate with a Coaching opportunity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/create-survey-coaching-opportunity.html?contentId=EwjIxFZ_rVjETB2zcoFcVA) - [Coaching your trainee](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/coaching-your-trainee.html?contentId=smoG7p9Oh_oHKNDmuBVwDQ) - [Assess a trainee](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/assess-trainee.html?contentId=DXYOXqprtiWO0~c3z9sZDg) - [Assign skills after completing an assessment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/assign-skills-assessment.html?contentId=z_0sMWmrHOYYUNillon_sQ) - [Training your agents using Coaching With Learning](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/train-your-agents.html?contentId=gh7pjXmGa54ZJu44bNsGLg) - [Managing your coaching assessments](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/getting-coached.html?contentId=opubSUX~OJDWPhOG6rj9Sg) - [Work with your coach](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/work-with-your-coach.html?contentId=fQwcmB0hryPmrlaVv5V2GQ) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/coaching-reference.html?contentId=AJahIShFu~uWdiSI8nrT~w) - [Field descriptions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/coaching-field-descriptions.html?contentId=rsevyajcPUA6m7T7M3NDFQ) - [Troubleshooting](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/coaching-troubleshooting.html?contentId=xjyL4JGr_uf6tk~pkzHs~A) - [Quick start tests](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/quick-start-tests-coaching.html?contentId=sZg77uaWjra2XBIawsg7OQ) - [Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-landing.html?contentId=Q6fZL77QccN2tCCSzQV4jg) - [Exploring Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-exploring-coaching.html?contentId=419ijWo5NZfEcRL89LXskA) - [Understanding Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-overview.html?contentId=M7wpXbeEHU~G1dVMcXmdPg) - [Configuring Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-configuring-coaching.html?contentId=bDze3wZVh3Kv~fLAcJbMhg) - [Request Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-request-coaching.html?contentId=aQhGbEmYueQBERqxhsLi2g) - [Define trigger conditions for a coaching opportunity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-create-coaching-opportunity.html?contentId=3p6TAebi04wHl4ugJZn4tw) - [Identify and add course items for a virtual coach](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-identify-learning-content.html?contentId=GhVcgnJnNGZuWBVKIgZjeA) - [Setting up Coaching and surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-setting-up-coaching.html?contentId=OW3OOscDjWEBRen3kZx0mg) - [Create a survey and associate with a Coaching opportunity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-create-survey-coaching-opportunity.html?contentId=SUOGRF~vOf1gdfTtqkWBqw) - [Training agents using Coaching With Learning](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-train-your-agents.html?contentId=r0y6ZZXn2A4tkbIK9K8~ow) - [Coaching your trainee](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-your-trainee.html?contentId=As2zU3XBLpB6NIL0gpJ3jg) - [Assess a trainee](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-assess-trainee.html?contentId=syYf49WSKVwjVsixWQOTug) - [Assign skills after completing an assessment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-assign-skills-assessment.html?contentId=CoQ_Nx3oBjxmqDdgZUJVeg) - [Managing your coaching assessments](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-getting-coached.html?contentId=TypjhnxuI96_g02jBeQOSA) - [Work with your coach](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-work-with-your-coach.html?contentId=qYASNlxC4OIOeL4RVzdZQg) - [Coaching reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-reference.html?contentId=P5E4gYV5ueL~6qFJnrDWqw) - [Coaching roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-roles.html?contentId=eJjqJXFW~NwNsKmSZ0j4lA) - [Coaching properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-properties.html?contentId=UGwySarIMFZC4S9AVOeemA) - [Coaching field descriptions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-field-descriptions.html?contentId=mEg_mlXeFEhJ94dRdZ4dpA) - [Integrating Coaching with other applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-integration.html?contentId=x13AShJd7isXzUjEhmHY_g) - [Coaching troubleshooting](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-coaching-troubleshooting.html?contentId=D19eBme35rfAkB7mUoXXNQ) - [Domain separation and Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-domain-separation-coaching.html?contentId=x3VdX1NvuqdsjBuaga2w_A) - [Quick start tests for Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/coaching/cf-quick-start-tests-coaching.html?contentId=BIVtnbGyaLZ3BZxxliSmpw) - [Continual Improvement Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-landing-page.html?contentId=swlFAWCffmHpdohI4NiBsQ) - [Overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/get-started-cim.html?contentId=gUu7qZClPMRn0G_By3RvIg) - [Domain separation in CIM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-domain-separation.html?contentId=C0piE3NNFzdrduMo3fN43Q) - [Integrated applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-integration.html?contentId=aPXiHE6Kzi5wM0mdNO~e4g) - [Integrate CIM using API](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/integrate-extension-api.html?contentId=55mGejlEGa4Y7flVNT2yIg) - [Continual Improvement Workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/continual-improvement-workbench.html?contentId=Pj9hxXfb_z7TyeT_BdhUAQ) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/request-cim.html?contentId=KMOd59P8heLEOwLkUmljKg) - [Identifying improvement opportunities](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-improvement-request.html?contentId=h0UUCl7kHJXr0wurzYywzw) - [Create an improvement request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/create-cim-request.html?contentId=215rc6xSGHHQODq57Zas6w) - [Create improvement initiatives from integrated applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/create-improvmt-from-apps.html?contentId=eyEQaPgpfvhHqOhyACtgPw) - [Create application records from improvement initiatives](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/create-app-records.html?contentId=XMF7QyWp_8Hi7vozzqWZzg) - [Configure CIM integration property](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/configure-cim-int-property.html?contentId=uTXvZNJBUwgMXlwM_bRBrw) - [Monitor and plan improvements](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/plan-cim-initiatives.html?contentId=dRuCX5wcdPSFepR2MfsbSQ) - [Managing improvements](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-improvement-initiative-mgmt.html?contentId=olNDCTYjN~UHB45x0ZioFg) - [Accept an improvement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/accept-assign-cim-request.html?contentId=F5KN7V~Nnm~4~u79lEM41g) - [Prepare an improvement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/implement-cim-initiative.html?contentId=cGVDlrBCO8kyRbiGsnN0ww) - [Assess an improvement for approval](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/assess-cim-initiative.html?contentId=fAkLRrhyrC5mT_JyTH5cMA) - [Review and close an improvement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/review-close-cim-initiative.html?contentId=bqxPRS77a0iGQCKWNU1N1g) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-reference.html?contentId=OUywtWnlBOWEeIfbL_eCfg) - [CIM roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-roles.html?contentId=7Vsr8o~sYTf4oQYkHNVyzw) - [Improvement field descriptions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-field-descriptions.html?contentId=64rozMlCfZI37077Scgdyg) - [Components installed with CIM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/cim-components.html?contentId=FgDicCRxRfqkEDPymV9m5g) - [Quick tests for CIM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/quick-tests-cim.html?contentId=EsoyxgcKOuSkSeRvdQxc9w) - [Updates after improvement initiative creation from integrated applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/ui-updates-initiative-from-app.html?contentId=FxH2WPSGMLVddqz1is_nOA) - [Updates after application record creation from improvement initiatives](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/continual-improvement-management/updates-app-record-from-initiative.html?contentId=0YM1I~0m~2~mWwpR8DZw0A) - [Expense Line](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/c_ExpenseLine.html?contentId=AnTeonCD3fGzGovhLlSncA) - [Components installed with Expense Line](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/r_InstalledWithExpenseLine.html?contentId=VQ5c4wMrnq3F6HCHft_t_g) - [View an expense](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/t_ExpenseLinesExample.html?contentId=WOQHb2Yhv~akgsfY3Ys6iQ) - [Expense lines and expense allocations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/c_ExpenseLinesAndAllocations.html?contentId=J_3omGN53lJVlTQbsIZFRA) - [Create an allocation rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/t_CreateAnAllocationRule.html?contentId=fOR7MEBk_pqmxcW~O3WG4w) - [Automatic expense line creation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/c_CreateExpenseLinesAutomatically.html?contentId=N3aC55LaJONBgb3L2ShAUA) - [Create expense lines manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/t_CreateExpenseLinesManually.html?contentId=BzHqzs8Lf1aQc0OlUuyvqA) - [Delete an expense line](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/t_DeleteAnExpenseLine.html?contentId=yyup7~BvNLJ8aKxTBSKaDg) - [Create a sample allocation rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/t_SampleAllocationRule.html?contentId=yI9Tu44_rZovuzv72scumA) - [Use a scripted allocation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/t_UseAScriptedAllocation.html?contentId=ewjijwhuZwS3sm1OQjUxJA) - [Domain separation and Expense Line](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/expense-line/domain-separation-expense-line.html?contentId=Kq1rk5fa7nh6rB4lgWIbng) - [DevOps Change Velocity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-landing-page-new.html?contentId=V5x~uioWibNoSNOsxdgqSw) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-landing-page.html?contentId=aGeiYi8_mOWZtpCNZlMLJw) - [User journey](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/user-journey-in-devops-change-velocity.html?contentId=DF_4TOybp9j06PujwTfL6A) - [Integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-overview.html?contentId=ro9_7PObL5uM5~IVQS1Y_w) - [Dashboards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/insights-dashboard-dev-ops.html?contentId=0UjDQWtDaxeGsxgsi9lLzQ) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/setting-up-devops-change-velocity.html?contentId=LJeFZtL5XEOrzCfyu1ecjQ) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/activate-dev-ops.html?contentId=dgK8iMQkMNhI5OJQBNdO5A) - [Assign roles and tasks using workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/assign-roles-tasks-workspace.html?contentId=Q19ThvZl37nifYOlwW9cFA) - [Set up integration user account](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-plybk-set-up-system-accts.html?contentId=mUt~KAT4w7QTsZCiXATFlQ) - [Onboard using workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboarding-using-devops-change-workspace.html?contentId=CT_~29SJX6kHfxr8cYV0jw) - [Integrate](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/integrating-devops-change-with-third-party-tools.html?contentId=YG2f1YxcPwSbZ0OBhOyUCQ) - [Azure DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/azure-devops-integration-dev-ops.html?contentId=tjkhTR4WlWhD_DqcvkiE_A) - [Onboard Azure DevOps using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-wkspc-azuredevops-tool-conn.html?contentId=IAFxneHLU6A_Lj8sPUsXgw) - [Onboard Azure DevOps using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-azure-devops-service-catalog.html?contentId=k47qek3~D6CzeWPZHVHi0A) - [Onboard Azure DevOps using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-azure-tool-dev-ops.html?contentId=qLN1JfnoRRMqAYTL8CMjww) - [Setting up Azure DevOps OAuth 2.0 credential](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/set-up-azure-devops-oauth-2-0-credential.html?contentId=qmNRcdelm_l6U4ulg8JONw) - [Model an Azure pipeline in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/model-azure-pipeline-dev-ops.html?contentId=GltpMz7m7t8vOFHquv74bQ) - [Associate Azure pipeline steps in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/associate-pipeline-steps-dev-ops.html?contentId=iWGxpUUnsrXJyldJwGcjKA) - [Configuring the Azure pipeline for DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/config-azure-pipeline-dev-ops.html?contentId=jb64~R~I2zl436K_WQ_MPQ) - [Configuring change control using the Azure Invoke REST API](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-azure-change-control-api.html?contentId=rJQ7pgCkkfyjbOzDZowwEw) - [Use the ServiceNow DevOps extension for Azure DevOps and Azure DevOps custom actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/config-dev-ops-extensions-azure.html?contentId=cFWfkgNK6_QM6RCNByNwGg) - [Azure DevOps PAT scopes for DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-pat-scopes-azure.html?contentId=65T1_K35H9MeMMTRMTMGrQ) - [Configure SonarQube scans on Azure DevOps pipelines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/config-sonarqube-azure-devops.html?contentId=eSaZ6Bs6aMD4HAZILeo2CQ) - [Restarting failed build or release pipeline jobs and stages](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/restart-pipeline-stage-devops-ado.html?contentId=ss3wkuw7CDdj__oCGncHyA) - [Execution sequence and waiting logic for rerun jobs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-rerun-waiting-logic.html?contentId=5lPbNGVjItJZslZcmR86Uw) - [Parallel stages in Azure DevOps release pipelines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/parallel-stages-ado-release-pipelines.html?contentId=SixtnmLBBsSDeYhGrm_LgQ) - [DevOps work item import for Azure Boards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-azure-work-item-import.html?contentId=kZZwzWeP3lmS4Sp01wQAHg) - [Track specific pipelines in Azure DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/track-specific-pipeline-azure-devops.html?contentId=w5QedJWEzeR7qqIqpQDyAQ) - [Managing Azure DevOps artifacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/importing-azure-artifacts.html?contentId=0odsX_rXsy7jrdt71PHUMA) - [Get and update change request details in Azure DevOps pipeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/update-change-request-details-in-an-azure-devops-pipeline.html?contentId=e08k8Bqi2mkv1dpwhEyKxw) - [ServiceNow DevOps change request state in Azure DevOps pipeline logs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/servicenow-devops-change-request-state-in-azure-devops-pipeline-logs.html?contentId=zc3aG39OYskqYwH06heKPg) - [Configure and test webhooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-test-webhooks.html?contentId=DFzTUklPYAnKfI8hhSfrZQ) - [GitHub](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/github-integration-dev-ops.html?contentId=w~dPBGYyTxEDGrIHcAc5~A) - [Onboard GitHub using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/playbook-enter-github-instance-details.html?contentId=DMdJitILFYvy1MHMLd~NWQ) - [Onboard GitHub using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-github.html?contentId=I1OX9jKbeeQ7Bl2~sUyV8Q) - [Onboard GitHub using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-github-tool-dev-ops.html?contentId=xgi2jhQ3CDYfP~KPgnxD3g) - [Setting up GitHub OAuth 2.0 credentials for DevOps Change Velocity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/setting-up-github-oauth-dev-ops.html?contentId=9P7rYNl0IftF4GcBabucog) - [OAuth 2.0 credentials for GitHub Apps - JWT](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-github-apps-oath-jwt.html?contentId=FbbGECRhulIgSi08_p9bYQ) - [OAuth 2.0 credentials for GitHub Apps - Authorization Code](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-github-apps-oauth-auth.html?contentId=tKJzNGB~9iPNv9bc9GvXsg) - [GitHub Actions configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/github-actions-integration-with-devops.html?contentId=dtBSz6TveVzxLL3AvSaYRA) - [ServiceNow DevOps custom actions from GitHub marketplace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/servicenow-devops-custom-actions-from-github-marketplace.html?contentId=hMAMF9u6VzNDazN3rDoLTQ) - [GitHub Deployment Gates for ServiceNow DevOps Change](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/github-deployment-gate-for-servicenow-devops-change.html?contentId=_JhrfX4Q5jJaupBkydLv8g) - [Configure webhooks in GitHub manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/config-webhooks-github-manually.html?contentId=Va_JpiVIOsvsFwey__tPWQ) - [GitLab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/gitlab-integration-dev-ops.html?contentId=hZRHkyqrW3OTl3dQ2nDFeg) - [Onboard GitLab using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-gitlab-to-devops-change-velocity-workspace.html?contentId=44H9hX8dzjcBtrDYzp5mjA) - [Onboard GitLab using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-gitlab.html?contentId=594ZBpKqOgmXme5TNrYORw) - [Onboard GitLab using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-gitlab-tool-dev-ops.html?contentId=y_Pm6awadKtxORsbN4pdJg) - [Setting up GitLab OAuth 2.0 credentials for DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/setting-up-gitlab-oauth.html?contentId=IdltR7kESAzvzzIRJBil_g) - [GitLab pull request configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/gitlab-pull-request-config.html?contentId=jGU80V0z1Jfvd7RtNu6NMg) - [Model a GitLab basic CI pipeline in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/model-gitlab-pipeline-dev-ops.html?contentId=VsM1eM9WCRgJ_4ht0AVlew) - [Bulk commits in GitLab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/bulk-commits-in-gitlab.html?contentId=IYh23AR42JIKgXHvmOXsfQ) - [Configure webhooks in GitLab manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-webhooks-in-gitlab.html?contentId=A8oV_iHKiV2FkVK6kQ7w2Q) - [Change acceleration in GitLab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-change-gitlab.html?contentId=wcNX9t5R3KUPMMYHpeTv5Q) - [GitLab pipelines with parallel jobs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/gitlab-parallel-stages.html?contentId=Uaho5ZU64s~upjqtbyG_sQ) - [Change acceleration for manual jobs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/gitlab-change-manual.html?contentId=aNz1gJkVlcSYa4GrKuS4kQ) - [Jenkins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/jenkins-integration-dev-ops.html?contentId=7WKUpz_fdUruCcesDSOuTw) - [Onboard Jenkins using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-jenkins-to-devops-change-velocity-workspace.html?contentId=OcyE_oHjiKW4pvYNK_ljaA) - [Onboard Jenkins using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-jenkins.html?contentId=~c5rQVMj8_YPMNWRUgd9xg) - [Onboard Jenkins using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-jenkins-tool-dev-ops.html?contentId=QuvpZyIww7fGu_mfV~ZGAQ) - [Model a Jenkins pipeline in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/model-jenkins-pipeline-dev-ops.html?contentId=vNtyG7eEkyoUQYHpdLsdOQ) - [Additional information - Jenkins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/additional-information-jenkins.html?contentId=7F6Wm3ZhmWuWuMzxubyYZQ) - [Configure Jenkins plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-jenkins-plugin.html?contentId=d6mdy3lZpfAuDtV_aifvDg) - [Connect to Jenkins using API token authentication](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/authenticate-jenkins-using-api-token.html?contentId=TOl6pof1muYQXO1gxBaHHw) - [Reduce calls from Jenkins to ServiceNow DevOps to fetch pipeline information](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/reduce-pipeline-info-calls-jenkins.html?contentId=AYDhXYbrqUv~VbmD2hvaJw) - [Using a declarative or scripted pipeline in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-scripted-pipeline.html?contentId=p5enALfrIGts8V~npdZE6A) - [Configure SonarQube scans on Jenkins pipelines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/config-sonarqube-jenkins-devops.html?contentId=4d0sZb~ygjNqM8JS4GOHDA) - [Configure JFrog in Jenkins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/jenkins-jfrog-config.html?contentId=aIF7yB2G64eZFv71iOVCpw) - [Log change request rejections in pipeline.](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/update-jenkins-change-reject-reason.html?contentId=YfpgFaQCHkZzRuNjwMk0_w) - [Notify ServiceNow DevOps change request number to Jenkins pipelines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-change-number-notify-jenkins.html?contentId=moPengy2Rz3FZCc~n0SY3A) - [Get change request number in Jenkins pipeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/get-change-request-number-in-jenkins-pipeline.html?contentId=vTHpwE7RVNtW3qGwO4oKgg) - [Update change request details in Jenkins pipeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/update-change-request-details-in-jenkins-pipeline.html?contentId=py34xGTdxKXoblukeTRQ~g) - [Log change request state](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/change-request-state-in-jenkins-pipeline-logs.html?contentId=aVw3L6zF02ASjU_52vgWlA) - [Processing bulk Jenkins events in parallel](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/bulk-process-jenkins-events.html?contentId=5_NVhWxPcvEcLBxr~F4YxQ) - [Enable bulk processing of Jenkins events](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/enable-bulk-process-jenkins-events.html?contentId=q1cTMLc83N1Mf0wwTSKJpg) - [Nested and parallel stages in Jenkins pipelines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/nested-parallel-stage-support-jenkins.html?contentId=hcT3Nwp54D0zuTvfP5Pm6g) - [Jenkins log levels and Log Recorders](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-jenkins-log-recorders.html?contentId=aiSwvSoWdDt6p~veKvndkw) - [Argo CD](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/argo-cd-integration-with-devops-change-velocity.html?contentId=DF8PGlC0_9BBeMOjv9lrGQ) - [Onboard Argo CD using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-argo-cd-to-devops-change-velocity-workspace.html?contentId=GnwFAJHJFGg68vWTBqt6VQ) - [Onboard Argo CD using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-argo-cd.html?contentId=Ho80f9N1xOhaBgfV9ZE35g) - [Onboard Argo CD using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-argo-cd-to-devops-change-velocity-classic.html?contentId=p~VRHgSsxC9tmlzwvqEOZw) - [Configure webhooks in Argo CD manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-webhooks-in-argo-cd-manually.html?contentId=JqiXGitzENKq0kw7QsQX5g) - [Jira](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/jira-integration-dev-ops.html?contentId=5Xer2AJTV2KB7U4AuLiGBA) - [Onboard Jira using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-jira-tool-dev-ops.html?contentId=8SKYHtPt0nLE8zva~MNViQ) - [Onboard Jira using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-jira.html?contentId=ogRDLUztgoFYuhWvGwyMPA) - [Onboard Jira using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-jira-to-devops-change-velocity-classic.html?contentId=mk_2tV9P0~U_c2Fjku4U9g) - [Configure webhooks in Jira manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/config-webhooks-jira-manually.html?contentId=XipBbZrMNdav6RQV6rKcBw) - [Rally](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/rally-devops-integration.html?contentId=JLMU2ygCdfJ4gHVsis_3fQ) - [Onboard Rally using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/rally-connect-workspace.html?contentId=jrkdFKqcJFwVQb9tXEu4rA) - [Onboard Rally using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-rally.html?contentId=L~hTmuz9~UvaTJx95DGKcA) - [Onboard Rally using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/rally-create-tool.html?contentId=Ttfl3sIHMnOOzvQpueQBhQ) - [Configure webhooks for Rally manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-webhooks-for-rally-manually.html?contentId=XVxq1YmiXOEfyLlBuO02_Q) - [Agile Development 2.0](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/agile-integration-dev-ops.html?contentId=al6S5FkGyMvuuWGVhdAxVQ) - [Onboard Agile Development 2.0 using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-agile-devops-change-vel-wkspc.html?contentId=bgnxcldFdRJ~JRg6z1pbvA) - [Onboard Agile Development 2.0 using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-agile.html?contentId=5rHigif7lJfvaSFPF4rKpw) - [Onboard Agile Development 2.0 using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-agile-tool-dev-ops.html?contentId=xxsJrfsW0XNWFChI9cIf~Q) - [Bitbucket](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/bitbucket-integration-dev-ops.html?contentId=IpRK5m2zDSsLZS1dZ2Ralg) - [Onboard Bitbucket using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-wkspc-bitbucket-tool-conn.html?contentId=ObV1CulcZLVCneWbAVqlXg) - [Onboard Bitbucket using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-bitbucket.html?contentId=j9YTzk0~BwfGmX9LoQY3Qg) - [Onboard Bitbucket using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-bitbucket-to-devops-change-velocity-classic.html?contentId=0oq0vtmPQSO9Z1clJyJE4Q) - [Set up OAuth 2.0 Authorization Code for Bitbucket Cloud](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/set-up-oauth-2-0-authorization-code.html?contentId=_vIJ0gHYWlbPkw_z6juijQ) - [Configure webhooks in Bitbucket manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/config-webhooks-bitbucket-manually.html?contentId=7s~AoBzFX7kOqsICcxirbw) - [JFrog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-jfrog-integration.html?contentId=FJOOQj2f0t2jc6mW0HJTMw) - [Onboard JFrog using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-jfrog-connect-workspace.html?contentId=lhecg7ACKTKwRORK4Wzttw) - [Onboard JFrog using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-jfrog.html?contentId=bPzzl1A4pV75hUINwJxljQ) - [Onboard JFrog using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-jfrog-create-tool.html?contentId=0zLpzCpnOmYTJ5Jc~dyJzA) - [Associate steps from GitHub, GitLab, and Azure DevOps with JFrog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/associate-artifacts-jfrog.html?contentId=8RaDHt5njRh0N3uMmY9Cjg) - [Configure Azure DevOps for JFrog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/jfrog-configure-azure.html?contentId=oe1MlryI~pFUMeGJGo3nmQ) - [Sample pipeline to upload and download artifacts for GitHub](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/jfrog-sample-github.html?contentId=Ax8E0uIV5H9NDQwKrH6jjQ) - [Sample pipeline to upload and download artifacts for GitLab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/jfrog-sample-gitlab.html?contentId=8Xx~3jzO4FjrKQfUPOAeQQ) - [Integration with JFrog AppTrust application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/integration-with-jfrog-apptrust-application.html?contentId=wsEWoBdkAYhm3L~DRXjSwg) - [Associate business application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/associate-business-application.html?contentId=21XFGDVIcAQWZkVcX~JPRQ) - [SonarQube](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sonarqube-devops-integration-devops.html?contentId=SmV4BjxqPqG1UQ4EL2xgzA) - [Onboard SonarQube using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sonar-connect-workspace.html?contentId=xrEuY92hAqNDhA5q_eYJXA) - [Onboard SonarQube using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/sc-sonar.html?contentId=~40RiNAdovJ6Zi8xoM5zQQ) - [Onboard SonarQube using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-sonar-tool-devops.html?contentId=X50TIoixXCaCc04_otW7BQ) - [Split](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/split-integration-devops-classic.html?contentId=MsSuZBuXdQKv79CnbvsPlQ) - [Enable integration with ServiceNow DevOps in Split tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/enable-integration-servicenow-devops-split.html?contentId=5T8aUD2~6pMrms_28zOIDw) - [Onboard Split using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/splitio-connect-workspace.html?contentId=nPObZEjRXdXGEsisI5dlFA) - [Onboard Split using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-split-tool-record-devops.html?contentId=7hphJNBwuXES8CH2VH41Cw) - [Veracode](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/veracode-integration-with-devops-change-velocity.html?contentId=2jeM1ed3u1rEt5Qixzb8Tg) - [Onboard Veracode using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-veracode-to-devops-change-velocity-workspace.html?contentId=4ImH_SDHQHyzzjt4GV~gHQ) - [Onboard Veracode using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-veracode-to-devops-change-velocity-service-catalog.html?contentId=jJxNhRZJb_ZYARfKYAtXSA) - [Onboard Veracode using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-veracode-to-devops-change-velocity-classic.html?contentId=gQqvpYzLcnsiAdwIclLAxA) - [Configure Veracode scans on your pipeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-veracode-scans-on-your-pipeline.html?contentId=W91x4F32e4n8BM_8S77x7Q) - [Associate orchestration tool with Veracode](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/associate-orchestration-tool-from-security-tool-record-and-vice-versa.html?contentId=2b6nrMc40fSoV0EAXdLGMA) - [Additional info - Veracode](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/additional-info-veracode.html?contentId=Psc1BqkCGiGOC52Bc~QbaQ) - [Security scan results](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/security-tool-framework.html?contentId=oRvcYyXisgVhlrdSK4jHyg) - [Change policies based on security summary tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/change-condition-for-security-framework.html?contentId=jMEV~5wNC5lYo5Po1bKHQg) - [Checkmarx](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/checkmarx-integration-with-devops-change-velocity.html?contentId=nkdYsgpnMuklqKd~gEUvGw) - [Onboard Checkmarx using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-checkmarx-to-devops-change-velocity-workspace.html?contentId=xz8BBgs0wN3MGcuxaizO1A) - [Onboard Checkmarx using Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-checkmarx-to-devops-change-velocity-service-catalog.html?contentId=mL7BElQE37mf1wb8ZWAgOg) - [Onboard Checkmarx using Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-checkmarx-to-devops-change-velocity-classic.html?contentId=VD9Qr~pqS7dEu3N9ogaQPg) - [Configure Checkmarx scans on your pipeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-checkmarx-scans-on-your-pipeline.html?contentId=nwiDZC5UUg~Z4MFLNwp6NQ) - [Associate orchestration tool with Checkmarx](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/associate-orchestration-tool-from-checkmarx-tool-record-and-vice-versa_0.html?contentId=8MK~37MnU8DrunhF9qOFhg) - [Harness](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/harness-integration-with-devops-change-velocity.html?contentId=ZDDInpkZx549hEPmVysgLA) - [Onboard Harness using Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-harness-to-devops-change-velocity.html?contentId=hDbxQQEE56Lu0FAJHnF4yA) - [Configure webhooks in Harness manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-webhooks-in-harness-manually.html?contentId=Rwfo2A~9WFILtZoxNqP4gA) - [User created](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-tool-integration.html?contentId=y_IZw17IHFNeWldZtJxAtA) - [DevOps test tool integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-test-tool-integration.html?contentId=FsSh8~5yRDfz_LcFY5Mr2Q) - [Configure a test tool in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-test-tool-dev-ops.html?contentId=J4QasTPy0fmOF_~YjB8KeQ) - [Add test results to change requests using test API](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/test-api-tools.html?contentId=j92QGP7cC~19wm~2XE0hfg) - [Add attachments to change requests using attachment API](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/attachment-api-chg.html?contentId=lSL970wbj0c6Db~R8ghOiw) - [DevOps user-created security tool integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-security-tool-integration.html?contentId=m4TaQlOARuftOSZDGD69JA) - [Configure user-created security tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-a-user-created-security-tool.html?contentId=icJzjg8W8IkgjZJyqJMtXg) - [Integrate security tools with GitLab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-security-tool-for-gitlab.html?contentId=vDM~GRWjyO0nbAZhNcAZdw) - [DevOps user-created orchestration tool integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-user-created-orchestration-tool-integration.html?contentId=EsiABxTVGHKXsMVwKM7bAQ) - [Create a DevOps tool integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/set-up-dev-ops-integrations.html?contentId=wSyHVIbNO6QYX0C9egWWTQ) - [Creating DevOps subflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/creating-dev-ops-subflows.html?contentId=ONalsZDC8BRAQaIUytzOfw) - [Add custom fields for a planning tool integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/add-custom-field-for-a-planning-tool-integration.html?contentId=zYfFwxbL9t7g_bTi1fukPg) - [Create a tool integration from the DevOps Change Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-a-tool-integration-from-the-devops-change-workspace.html?contentId=0OQVpQYK4eME1pb4EavqiQ) - [Send inbound events using token](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-webhooks-to-send-inbound-events-to-devops-change-velocity-using-token.html?contentId=TQmeoLesbLiYsfxSqz~abQ) - [Update third-party tool credentials](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/update-third-party-tool-credentials-in-devops-change-velocity.html?contentId=HBH24Y1AosM1RKV8YUbF2Q) - [Notifications on tool credential expiration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/notifications-for-tool-credential-expiry.html?contentId=5TfiOdzJZ0E57zsIJDwd2A) - [Applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/app-devops.html?contentId=sECFfgLjWSjb51U8MIRPQQ) - [Create an application - Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/app-create-workspace.html?contentId=bA~h4dHD4iIXlVHMokvr4A) - [Associate tool objects to applications - Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/apps-associate-objects-wkspc.html?contentId=VRuXgXJ0Dwk277vBhmfSHg) - [Create an application - Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/app-create-all.html?contentId=vO3_bj~XeMD~KhifIzQmEQ) - [Associate tool objects to applications – Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/apps-associate-objects-classic.html?contentId=wquRtcOfYOoUq3WTW9AEiA) - [Accelerate your DevOps change process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-change-acceleration.html?contentId=OHpiIEgzV3NqiCwem0E9wg) - [Customizing DevOps flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/using-dev-ops-model-change-flow.html?contentId=7IYdJYLeuLMr0BAeizemSA) - [Automate DevOps change request creation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/automate-devops-change-request.html?contentId=cbK8mMro78or3aXWvUI3oA) - [DevOps change request in Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-wkspc-chg-create-manual.html?contentId=i5KsljQ6xOoOn9upRBjlow) - [DevOps change request in Classic UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-devops-change-request-manual.html?contentId=j2v~jLh70t2GinVsSxZWNQ) - [DevOps change request without mandating category as DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/create-devops-change-any-category.html?contentId=n_J7MkYm3fg1K0ezdyRB2A) - [Change request creation with DevOps data retrieval errors](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/change-request-creation-with-devops-data-retrieval-errors.html?contentId=jpwZpP2RRGs_2Sk0nRwKQg) - [Artifacts and packages](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/using-dev-ops-release-change.html?contentId=~r5xZauu0mrd680pww2Ong) - [Commits included in DevOps change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-commits-release.html?contentId=NPK8D2R7gDFeNdj5wO1i4g) - [DevOps Pipeline UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-pipeline-ui.html?contentId=ILTlvWKxPgalYjizTX7rmA) - [Configuring DevOps change request details within the pipeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-config-change-details.html?contentId=DC9eWL71pGcS374yWJUTEg) - [DevOps change models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-change-multimodel.html?contentId=MGvFCoYx4NP39MoewEjEcQ) - [Update change model in pipeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/update-change-model-in-pipeline.html?contentId=DHnyQsnlw8uKhb5PBGd89g) - [Retrieve change request data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/retrieve-change-request-data-using-devopschangerelationshiphelper-script.html?contentId=4q83dBByjOiHz_r5pp3y~A) - [Manage pull or merge requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/manage-pull-request-pipelines.html?contentId=dGo_w~DWnSad9qe44WuWyA) - [DevOps change request attributes](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/apis-for-change-actions-in-devops.html?contentId=lo0woFvJfnay1vTf0Pb3qQ) - [Import based evidence collection](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/import-based-evidence-collection-for-orchestration-capability.html?contentId=zQfS5JsQfrK0CXDCBvht8w) - [Manage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/using-devops-change-velocity.html?contentId=kXKrGEjtRFHQRnmQ99kjww) - [Onboard a new tool using DevOps generic playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-new-tool-generic-playbook.html?contentId=jttkohHSSg~qAV80CVPpJg) - [Onboarding tools and apps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/onboard-tools-self-service-catalog.html?contentId=iWgWPyreQ_xYSzFMsMDIag) - [Importing historical data for DevOps tools](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/import-historical-data-devops-catalog.html?contentId=~3U_TJbiRZmiHBcTV9Cqmg) - [Cloning guidelines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-cloning.html?contentId=C0T6c20yINeEfNl9B2zhPw) - [Check permissions and update credentials](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/update-credentials-check-permissions.html?contentId=f_ZdcgJ~n3MbdY~xSAFPLw) - [Permissions required for DevOps tools](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/tool-req-permission.html?contentId=RRtRZYZS6VYAP2rDb5Foow) - [Configure webhooks from the tool record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/configure-webhooks-from-the-tool-record.html?contentId=ta74_JIzr5VCq7uXotYS4A) - [Test webhooks manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/test-wehooks-manually.html?contentId=iS4nH3jcq064bjb6OBzoqQ) - [Tool throttling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/rate-limit-throttling.html?contentId=sAgjLns7jCGH6t0nbA2O5g) - [Retry errored inbound events](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/config-retry-schedule-job-inbound.html?contentId=sx2d_vM7xVQ_Ehu4KuHo4w) - [Customized lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/add-new-list-in-list-module.html?contentId=Ih6AKsqzF2o6I_pwOuLnwQ) - [Deleting a record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-cascade-delete-records.html?contentId=olVH31iVRaR4Fc_NJw1_EQ) - [Map spoke alias as parent alias for new DevOps tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/map-spoke-alias-as-parent-new-tool.html?contentId=rL76hOQX3rou53vt2LEanw) - [Delete orphan connection and credential aliases](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/delete-orphan-alias.html?contentId=kA9XVsdpJwvp1qe5BB8NeQ) - [Docker image for custom actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/servicenow-custom-actions-for-gitlab.html?contentId=jIEjKZ07mgbEeBdbPzQoxg) - [Run health scans](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/run-health-scan-check.html?contentId=2acE~nJA_qER6ob_MX0f1w) - [Manual configuration mode in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-manual-configuration-mode.html?contentId=2dWS_A2IWUY90Baf_WpyPw) - [Inbound event table data archiving and cleanup](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-archive-cleanup-events-table-records.html?contentId=HY28A1TxvKz6Fl_KKWYXjA) - [Data archiving rules for DevOps tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/archive-devops-tables-data.html?contentId=gKbZm6Tz2zp9XjfcHZoq2Q) - [DevOps Retry Policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-retry-policy.html?contentId=okqUQQgweHJIgUevBacVkA) - [Commits and task executions in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/commits-and-task-executions-in-devops.html?contentId=UUpSflOHufhOfy4UiUEQOQ) - [Associating multiple work items to a commit in DevOps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/associating-multiple-work-items-to-a-commit-in-devops.html?contentId=oLMGQlmNfjchtfe220VXcQ) - [Filter ignorable DevOps events](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/extension-filter.html?contentId=_8M9S1~MTynmvJBi7EJO9A) - [Disable recommendation prompts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/remove-prompts.html?contentId=ugMy36vOkW0848NeZ8L~ug) - [Insights reports](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-insights-working-in.html?contentId=SQHzcMr1HwRn1a_stO0ltQ) - [DevOps Insights dashboard - Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-insights-dboard-ws.html?contentId=ZNXruM5wUWhwQpduQ5xNaw) - [Group DevOps applications into a product](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-product-group-apps-into.html?contentId=YTE8SMFVZVBQQmjRqQvnQg) - [DevOps Insights properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-insights-workspace-properties.html?contentId=aYIaKthof3b4cqZZ67e6PQ) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-change-velocity-reference.html?contentId=Xreky6Wv989AHR_5rQOSLQ) - [Installed components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/installed-with-dev-ops.html?contentId=KfmaaGKEwzAizgyilxGY_A) - [Properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-administration.html?contentId=2f9jA9XGortAljJOAqp44g) - [DevOps System Health dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-system-health-dashboard.html?contentId=_zcb8oSCgzd6CX~64MO~tg) - [DevOps log levels](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-log-levels.html?contentId=71oCgDkHEXwNHmxzfoDH0g) - [Common errors](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-reference-error-messages.html?contentId=dWxy8IvdX8dQfPGh0sAR2g) - [Software Quality Results](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-software-quality-results.html?contentId=6iPMsW_lTRPGcR7yAJE2wA) - [Domain separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-domain-separation.html?contentId=LD9AAP6h8AYdMlNgWrItPA) - [DevOps Insights Standard dashboard - Classic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/dev-ops-insights-standard.html?contentId=Q5aEVYqr1OgwtmdgsItNMQ) - [DevOps health scans](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-change-velocity-suite-health-scan-checks.html?contentId=ZEhhDrNbiwW3eL3qE_U9Iw) - [APIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-change-velocity/devops-change-velocity-apis.html?contentId=h01I~Ci~g6980s792LsGyA) - [DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-landing-page.html?contentId=DEsqvWQJ5fY_HCqD3sgFmg) - [Exploring DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-getting-started.html?contentId=b1zxS1dJYGc7Y2Q820EcFQ) - [DevOps Config and DevOps Change Velocity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-devops-change.html?contentId=1AgNoRWpNbkRCXc4NWV93w) - [Using an app in DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-app.html?contentId=zysfpzibEJztXwpGrp9URw) - [DevOps Config powered by CDM and PaCE](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-capabilities.html?contentId=_jLaIvOsI3DSx6nqFBGvFQ) - [DevOps Config terms](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-terms.html?contentId=pSEgMGdiQWVDf2v2KYy8dQ) - [Configuring DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/setting-up-devops-config-validation.html?contentId=L~fKEiLkfYJvF208Edz6fQ) - [Install DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/install-devops-config.html?contentId=0tft5nAwe0niImCcyr0VyQ) - [Install DevOps Config Policy content pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-install-policy-pack.html?contentId=i~YNEDoZADTvHFdA9aOYwA) - [Install DevOps Config Exporter content pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-install-launch-pack.html?contentId=JGhMSla8wmu9ii7xpwPFhw) - [Create an application in DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/create-app-devops-config.html?contentId=3y3U9stShLElZ9qBC7Ys0w) - [Create a CDM application that generates a new service in the CMDB](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-application-create-not-cmdb.html?contentId=p_spQ5XsRNoUiNY6scf3Fg) - [Create a CDM application that is based on an existing service in the CMDB](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-application-create-from-cmdb.html?contentId=F8jo__LGqUWF8av93c2xTQ) - [Create and update a deployable](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-deployable-define.html?contentId=J9A~v397cIm1URSWUG5_qQ) - [Delete a deployable](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-deployable-delete.html?contentId=ikN3V69MeOuM_KHTywm77g) - [Uploading your config data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-upload-process.html?contentId=zQTVGuuHeiI2YXnQVMDOGA) - [Preparing an application for config data upload](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-prep-app-for-upload.html?contentId=1Ur2WkBP9p4XbMCtdLpxmQ) - [Add the nodes that will contain config data to a new CDM application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-data-structure-add-for-upload.html?contentId=XiimzFOLKO6I4Qon3~_8HQ) - [Parsing of XML files in CDM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-parsing-xml-file.html?contentId=GgohrrMJ7NA6CdaDhmH7Rg) - [Parsing of CSV files in CDM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-parsing-csv-file.html?contentId=AlZL1jZiwiUQlmPHsyINlA) - [Define policies in DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-define-policies.html?contentId=G7ej5~o0ylCIAKntlp~o1w) - [Mapping policies in DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-mapping-policies.html?contentId=pPMqO3~cb~WSc8b3ay_bYQ) - [Map policies to a deployable](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-deployable-map-policy-to.html?contentId=2ShI_lT9dXO9NveKpk1BdQ) - [Define exporters in DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-define-exporters.html?contentId=cDpYAA6P75PxESJOzUHdXQ) - [Configure your pipeline in DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-set-up-pipeline.html?contentId=q7kRu4Jins7_dOeJdDnYhw) - [Run validation in DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-run-validation.html?contentId=CHQlaTgEuHTAsSOOtiv~Vg) - [Fix the data that caused a validation failure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-validation-failure-fix.html?contentId=SksXuMfWK8CdzVT9bHfgHg) - [CDM system properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-system-properties.html?contentId=Yov67ta7mgojF2d~60dpmw) - [Integrating your pipeline in DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-integrations.html?contentId=KbZpoBqubgiZdkJYFLOlgg) - [Azure DevOps pipeline tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-azure-integration.html?contentId=Icy8Yga_SuG4LrzNBlcAng) - [Jenkins pipeline actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-jenkins-integration.html?contentId=kJ7SD2zzKxwftMGo7Z7s_A) - [GitHub pipeline actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-github-integration.html?contentId=UJQAjVtJ6ZwzaLWFHww0wg) - [Using DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-using.html?contentId=EAHUHnIpH0ZpvND_jqwZ1A) - [Viewing and editing config data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-editing-config-data-changesets.html?contentId=W~o9W2zT2HOsb16vp4U~yg) - [Define or update a component](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-component-define.html?contentId=Timsb10A7s6cUPqICd2zAQ) - [Define or update a collection in an application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-collection-define.html?contentId=x4QXYafn5aO5ouihFgj2gA) - [Create or update a variable CDI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-variables-crud.html?contentId=dz1F40jtSs_0JSSJXYAmvA) - [Manage files in the config data model using file nodes](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-manage-file-config-data-file-node.html?contentId=peD36~85mYzXfoHC6uMQbQ) - [Compare two CDM application changesetsCompare config data of two CDM applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-cda-applications-compare.html?contentId=ojzgQxJxud1WT4kPasQj8Q) - [Types of differences between CDM applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-cda-diff-types.html?contentId=NZvOrCQ4EI1cSLX3SsOQWA) - [Changesets and version control in CDM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-changesets-version-control.html?contentId=Th0nhh79WAklI6cWn8M0aQ) - [Open a changeset to update config data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-changeset-cr-u.html?contentId=flqq5NCqaZgTTwoHvJO4Cg) - [Conflicts between changeset commits](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-changeset-conflicts.html?contentId=CEhplTzDfsFml26ftjKMQA) - [View the history of changes to a changeset](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-changeset-view-change-history.html?contentId=Daos2BB90KMN7rim9MVf3w) - [Delete a changeset](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-changeset-delete.html?contentId=XCC0Ip8AlH4JWr9Fb6rbwA) - [Delete a CDM application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-application-delete.html?contentId=x5FW~zCx51RiCHccBbtdJA) - [Compare changesets from the same or different CDM applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-cda-changeset-compare.html?contentId=UfwqIotQ1fNuvQUqZ24oOw) - [Validating and correcting configuration data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-validating-cfg-data.html?contentId=32jKepX6dxPfiwgzluAXKg) - [Validate a snapshot manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-snapshot-validate-manually.html?contentId=5bfbyu9cL29Xga5R1RB2Sw) - [View the results of snapshot validation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-validation-results-view.html?contentId=patsDHEu6oFD~4SDMbj8Aw) - [View the execution record for a policy run](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-execution-record-policy-view.html?contentId=2QOVA4VEpUJsiITQFiP1xw) - [Adding warning and failure messages to validation results — CdmPolicyUtil](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-about-cdmpolicyutil.html?contentId=TsbeY~OmNewxeDE4vRHHng) - [Sharing components among applications — Component libraries](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-component-libraries.html?contentId=gyzWBplEmRAZBSXrgwfrIw) - [Working on component libraries with a unified view](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-viewing-library.html?contentId=YSNJNCHtiua6p1UrjIsA2w) - [Create or update a component library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-comp-library-create.html?contentId=t3_VvpFfixIOV5JQZduqDA) - [Activate a component library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-comp-library-activate.html?contentId=gRVHiPgbACCgQQzWSodBaA) - [Delete a component library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-comp-library-delete.html?contentId=_DKpadgm0An4KSB9S8USOA) - [Add or update a shared component in a component library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-comp-library-add-component.html?contentId=VVDpMe0W6HIpja4BOPvDtQ) - [Publish or unpublish a shared component version](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-component-publish.html?contentId=GX3q_bF8INa598n85OvCIg) - [Request to include a component to a component library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-application-comp-lib-request.html?contentId=5pf1CBJX_JiS20IvVSRmrQ) - [Accept or reject a component request for inclusion in a component library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-comp-library-request-approval.html?contentId=QYUxOJPCAJmN4voFA4eNag) - [Manage shared components in a CDM application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-shared-comp-manage-in-app.html?contentId=5jt5myNPRs~Sv0r1tbF6EA) - [View snapshots](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-snapshots-view-list.html?contentId=asEAm9QwxtqznF7aGTcCyw) - [Publish or unpublish a snapshot](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-snapshot-publish.html?contentId=k~gMN2VB7~JAG9iX9AHPGA) - [Compare snapshots from the same or different applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-cda-snapshots-compare.html?contentId=AcEKY4kGB0PAoIb_w4JKIg) - [Compare two snapshots of a deployable](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-cda-snapshots-compare-changes.html?contentId=ZoYoMQADmwhsw71tnsc3JQ) - [Export a snapshot](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-cfg-data-export-from-ui.html?contentId=UuMUQg9Yt6qHFridN2qePg) - [Test an exporter and export a snapshot](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-exporter-update-n-test.html?contentId=UOljIFfmQrATZwj_gteMBA) - [Generate API invocation code for an exporter](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-exporter-gen-api-code.html?contentId=UvZq89shW9_VH~76UoWgKQ) - [Create a custom exporter](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-exporter-create-custom.html?contentId=Z3lJwpMPelPyWyQbqxKrHw) - [View the history of exporter executions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-exporter-executions-history.html?contentId=hudWrfmHYm5_A0VrHTVukA) - [Delete an exporter](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-exporter-delete.html?contentId=WesW2bRWvybScH0ReEkqGw) - [Archive an exporter](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-exporter-archive.html?contentId=_FucU0FiCvRVt2A~fiAukg) - [Set the purge period for records of exporter executions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-export-record-purge.html?contentId=q3AXn5R7hfEM1sQllksNXA) - [Investigate an alert that involves a change to config data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-d2a-investigate-cfg-changes.html?contentId=H_yHAMdv2nGj5Oo8lGUShg) - [Analytics and reporting using the DevOps Config Insights dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-insights-dashboard.html?contentId=1nC9LQsitWxH5Vw5NmwG6Q) - [DevOps Config reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-reference.html?contentId=Z~razygPOCQn~1qJi9KFwQ) - [Update the associations for a deployable](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-deployable-update.html?contentId=k4BorTqmEfgYPwqs~Uli2A) - [Types of configuration data supported by DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/config-data-devops-config.html?contentId=VEXgFYLUsNFfEyhurfaoHw) - [CDM data model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-data-model.html?contentId=FUjHEOf7WbqhSKBaf2dpwA) - [Contextual variables for config data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-context-var.html?contentId=P2bvE6kfzQqUSiYVDeLiZQ) - [APIs and DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-cdm-api.html?contentId=RIpx7~ZnWY6SYV3rxtzwCw) - [DevOps Config roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-roles.html?contentId=KyE8Lf7nAVE0DeRAAF0Fdg) - [Roles in CDM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-roles.html?contentId=1rp~PR1HhucDajvt~dRpRA) - [How encrypted data is handled](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/cdm-secrets-managing.html?contentId=O8RKXBxvfB8xdeN9yyPU_w) - [Domain separation and DevOps Config](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-domain-separation.html?contentId=SepTHzmuw6_tz~kCIPFP7w) - [Domain separation and CDM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/domain-separation-cdm.html?contentId=q3hixXAfHy6xpNDnvLFxAA) - [Default DevOps Config policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-default-policies.html?contentId=yeBNpSsuhyy3Y6L_4Efsow) - [Generic policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-gen-policies.html?contentId=C3NDAtKx1kCpWHWpwYWnUg) - [Kubernetes policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-k8s-policies.html?contentId=~tee9UIL~G_K6DHL~9pICw) - [OpenShift policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-os-policies.html?contentId=Ls615GEljkqHt~6mIGHePQ) - [Default DevOps Config exporters](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/devops-family/devops-config-default-exporters.html?contentId=INf8REJK0OHX06~RXZt~Eg) - [Digital Product Release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-landing-page.html?contentId=a_m8x~Rib5Mn0Rwnk6jO5g) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-exploring-digital-product-release.html?contentId=ePQwgZgycEr0meRFsfMnhw) - [Digital Product Release Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-workspace.html?contentId=0Jf13DcDXAuUu5pJ4ZrZjg) - [Release for a product or service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-product-release.html?contentId=kVaaGSVbRsuli8Cpwx2nfQ) - [AI-powered release notes generation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-ai-release-notes-generation.html?contentId=qAgzX8Y37K69aAkqT4Gqag) - [Release dashboards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-dashboard-release.html?contentId=r0EiaKKe8Skex79_OWepQQ) - [Release Overview dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-release-overview-dashboard.html?contentId=DJ86L1AMjvxe_WInSk_A4A) - [Release Quality dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-release-quality-dashboard.html?contentId=6kKyMv34GY_BOIe6JOui4A) - [Release dashboard for a multi-product release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-release-dashboard-multi.html?contentId=0qcsDK0H0uNff_lY5VSC1g) - [Release Overview dashboard for a multi-product release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-release-overview-dashboard-multi.html?contentId=GnQ5CGV19gUwclpsTp~p0A) - [Holiday schedules in a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-release-holiday-schedule.html?contentId=Fw5OuV8LzzFuRXGVSui~5A) - [Digital Product Release flow actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-flow-action.html?contentId=HA3ZMI~tOgvb4o11gVbsow) - [DPR and GRC integration for release compliance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-policy-compliance-grc-integ.html?contentId=OKD3wg0A1oBUTgZPhrCEsg) - [Managing releases in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-sow-integration.html?contentId=G6Nh8XO8CFDritnT~DKeLA) - [Associating change requests with releases in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-sow-integration-cr.html?contentId=CvzJzOJ4Sv5jPp6IuTy9vw) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-configuring-digital-product-release.html?contentId=2u32pvThfZFlxGskUNPKXQ) - [Install Digital Product Release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/install-digital-product-release.html?contentId=uDDaxz9A0lSA_bZJdOMmgA) - [Migrate data from Release Management v2 to Digital Product Release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-rmv2-product-migration.html?contentId=QGjHWJSqPqpyoXQmhKU~mQ) - [Integrate external tools from Digital Product Release Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-integrate-external-tool.html?contentId=NI1SVUSjKewUqPSICQ6wSw) - [Create a release calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-release-calendar.html?contentId=q8bWyJixEeB8i03l9n7Vtw) - [Create a release readiness target](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-rls-readiness-target.html?contentId=MBTwbxKHes1rLgX8tfe5RQ) - [Create an approval definition in Digital Product Release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-approval-definition.html?contentId=rTkrx5g6zhI7zUQltsd2LA) - [Define policies in Digital Product Release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-policy-admin.html?contentId=UYq8Lkyo5jKa3SChpDSeTQ) - [Create a release template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-release-template.html?contentId=o_271Ak4lsKbddpG7Yr9qQ) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-using-digital-product-release.html?contentId=FDEnU_890bdk3rlRsIboGA) - [Request a new product or service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-request-product.html?contentId=kXC5Ms5wAvBz1DrcnFNAVQ) - [Manage product hierarchy using Included products](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-manage-included-products.html?contentId=JskW9Hx3sCYIY6Y0vEV4cQ) - [Create a release for a product or service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-release.html?contentId=n1UTuoa0Gzbhd2QSfsGaAA) - [Create a release with a wizard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-release-guided.html?contentId=m3TAhxaF6okCm~YVfE84hQ) - [Define release scope](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-manage-digital-product.html?contentId=6JvYePwcCvY3Ztoy1uwDWQ) - [Add product features](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-product-feature.html?contentId=IM7DGpOe8M62LiK~~KVxog) - [Add enhancements](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-product-enhancement.html?contentId=ZuYTdyR15VnojD~t3axKYg) - [Add enhancements from an epic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-add-product-enhancement-from-epic.html?contentId=rY1cqLH5oSFTL4qDYoblIQ) - [View and manage data from external tools](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-manage-product-ext-tool.html?contentId=7ffdTwZQjJ73LJBM4KqM0A) - [Plan product enhancements into different releases](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-plan-feature-version.html?contentId=jqWA5r18t2bVXd8YLeFRLg) - [Manage releases for digital products and services](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-manage-releases.html?contentId=iusTY8NVMoxDH6pswdMBnA) - [Timeline-oriented releases](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-working-timeline-release.html?contentId=GloMWygfnMi4NkOaFzGpdw) - [Work on a single product or service release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release.html?contentId=FLWzREV_UmLosBdbj4~dUA) - [Work on a multi-product release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release-timeline-multi.html?contentId=hQEjJSENpuyuIL4bMAGTsg) - [Stage-oriented releases](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-working-stage-release.html?contentId=WHzc0jSftx36liB7M7QB8g) - [Work on a single product or service release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-stage-release.html?contentId=XQu0dG1Ura4sflVrvs3iOA) - [Work on a multi-product release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release-stage-multi.html?contentId=cP8iWcywOwPeuly0E2b5WQ) - [Managing multiple releases through release bundles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-release-bundle.html?contentId=NJ7wVMz300hNpWXyi0~Ssg) - [Create a release bundle](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-create-release-bundle.html?contentId=gfJfkJ4i9Ckzs7Q_yhRFSg) - [Track multiple releases from a release bundle](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-track-release-bundle.html?contentId=epGGB3RUvKa6AKLvRBZrUw) - [Review and update release details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release-details.html?contentId=oq6cVFi1w0c61nwmllk~WA) - [Add a product to a multi-product release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-add-product-release.html?contentId=hG5qJhKjAxsFkVleTXRwxA) - [Remove a product from a multi-product release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-remove-product-release.html?contentId=0~PTzZ45s_pAl1svHt4o6Q) - [Update the release scope](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release-scope.html?contentId=O_L03LEm12WtGcwvM5ilDw) - [Manage configuration items in a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release-config-items.html?contentId=SUuTDrix5Vw~FnQLtEgDHw) - [Manage change requests in a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release-change-request.html?contentId=FRFsLqlzEDNA3Y9maUZfxg) - [Generate AI-powered release notes for a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-generate-release-notes.html?contentId=4vUevzDZO35rIt4DfGw8oQ) - [Manage artifacts in a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release-artifact.html?contentId=6t3Dp79NaWHhHXWw9IEp4g) - [Approve or reject a release task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-approve-reject-release-task.html?contentId=alB2beTfsB~3dvOU~gwoyw) - [Retarget a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-work-release-readiness-target.html?contentId=dzazaJhTqHG0gGCj0pbPGw) - [Close a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-complete-release.html?contentId=3Te9W4D2tZKMf6cVGm~OzA) - [View releases planned in a release readiness target](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-view-rls-readiness-target.html?contentId=9EswKNaMCvgO3jA8Tyc1oA) - [Digital Product Release Policy Content Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-policy-content-pack.html?contentId=32R6moBL~W1CggqMpHv1Gw) - [Data collectors](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-data-collector.html?contentId=YLIFTTWDMbLESkZyUAl2UQ) - [Policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-policies.html?contentId=nfK1gImsDh4MG7MvgQ2yhQ) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-reference.html?contentId=pPrnq3h70jKf236RURxUYQ) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/installed-with-dpr.html?contentId=XUbjySzMm6aMgk~2GD1EHw) - [System properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/digital-product-release-properties.html?contentId=kgkcT8A_PYKvqyN21~jwYg) - [Approval definition form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/approval-definition-form.html?contentId=llAmDaCq3GjLMEARXZhxKw) - [Email notifications for release management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-email-notification.html?contentId=U3l1oMzhIrIt9ldU5NGgwg) - [Policy status aggregation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-policy-status-aggregation.html?contentId=NSSkAKMs_nFEIbZUF0DjDw) - [Release readiness target form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/create-release-readiness-target-form.html?contentId=jJkOzWMyR_GLZPouWuU0Vw) - [Request new product or service form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/request-product-service-form.html?contentId=Wo8DdYpYNiBlNNa2nwRKEQ) - [Release form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/create-release-form.html?contentId=ivdnzI9W_anoszlkCCPQ8A) - [Release key date form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/release-key-date-form.html?contentId=9~~nEgP97BDbLspiKcrc1g) - [Risk score for a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-risk-score-release.html?contentId=pCqzpXrXjQm86zc2TdjolQ) - [Domain separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-product-release/dpr-domain-separation-digital-product-release.html?contentId=doOy_nbtMt~3gi5VTJNvmQ) - [Digital End-User Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-landing.html?contentId=BX7jDZ2RBLGbcYO0XWrFpA) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/explore-dex-console2.html?contentId=AsV6ZJhxhfATgFmjnrsO7Q) - [DEX Architecture](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-architecture.html?contentId=NZqJMyr0aNsHfbvpc4UVAQ) - [DEX subscription](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-subscription.html?contentId=hlyJ~KJvG2o3fXeAjvjHfw) - [DEX or SAM for app monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/using-dex-or-sam-for-app-monitoring.html?contentId=ID89XUsFOBYA193babc5hQ) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/config-dex-console.html?contentId=W5NsnS82NY1UT3pzqO4BfA) - [System requirements](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-sys-requirements.html?contentId=y4KBOMUdQbAhGeqsnUsG1w) - [Guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-install-config.html?contentId=32OY~5CpJ42HbT427bIrjg) - [Installing DEX on your local machine](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/installing-dex-local.html?contentId=wGBLg6mDAVMnlzQcSXFJHg) - [Install DEX](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/install-app-device-health.html?contentId=lnNur_AIPDQb4cmyIu3ODA) - [Create an ACC registration key](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/setup-acc.html?contentId=0jeOBK5fFSV38DPGMsiBfQ) - [Test your instance connectivity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/test-connectivity-to-instance.html?contentId=EbUEo1U_0E_VFbl~pyLkNQ) - [Install ACC on Windows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/install-acc-for-dex-windows.html?contentId=qVVkHCT0nfBEEjC_CV3k9g) - [Run ACC from a local account](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/run-acc-local-sys-account.html?contentId=u5TUd9fM3pNocvwl7y1G0A) - [Run ACC from a managed group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/run-acc-as-managed-group-user.html?contentId=_Y2aFw23ldsP3XQ7n4fmbw) - [Install ACC on macOS](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/install-acc-for-dex-macos.html?contentId=daJAdwJE4Rx0OK5B1lqvew) - [Configure ServiceNow sudoers file](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/config-sudoers-file.html?contentId=bwMhvYf97btYRO8FLHhDyQ) - [Test ACC connectivity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/test-acc-connectivity.html?contentId=1~e9P0jegQFi~SZR2q4xYg) - [Enable browser extension](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-dex-browser-extension.html?contentId=za4iGXPT8bEhe4a1i~KV2g) - [Deploying DEX to employees](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/deploying-dex-to-employees.html?contentId=LrcHeSjAcx1AWJmV1yKs7g) - [Bulk deploy ACC on Windows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/bulk-deploy-acc-on-win.html?contentId=x8CQFIlBaFXc_MYd8XJUtw) - [Bulk deploy ACC on macOS](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/bulk-deploy-acc-on-macos.html?contentId=G7DP_OUy7F9NXGjuTfj_2w) - [Enable DEX browser extension on multiple Windows devices](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-dex-extension-bulk-win.html?contentId=qgwCap0G04ib4nAdCeY1qg) - [Enable DEX browser extension on multiple macOS devices](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-dex-extension-bulk-macos.html?contentId=QGORJfENqK4TbxJv_3q~rg) - [Managing application monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-application-monitoring.html?contentId=6K6hi_STzRpYa6nY12Uqtg) - [Initiate application monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-onboarding.html?contentId=5uFivROIgFNc~KK7sGQ1QQ) - [Add an application for monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/add-new-application.html?contentId=HmaB0HjeRjt4YIY~pEt2SA) - [Edit application details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/edit-new-application-details.html?contentId=exG9yoAIHGkdO2KQK~OTfg) - [Add a logo for your application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/add-application-logo.html?contentId=nneTGuqKb36G_yeeNZDHLg) - [Enable application monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-app-monitor.html?contentId=yjPOwX2~KUpySn8DyLlqWQ) - [Turn off application monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/disable-app-monitor.html?contentId=lSpu~sphyat0wof81~zagw) - [Delete an application from the list](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/delete-app-monitor.html?contentId=6XQWBHnKmhcjCyp7yKbpXQ) - [View DEX administrators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-app-administrators.html?contentId=DKwKOYFA20Bn_nW7oh6YkA) - [Set up page-level monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/set-up-page-level-monitoring.html?contentId=BxdTvHiIRXwgyALKvNtsFA) - [Metrics collection and metric rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-metrics-metric-rules-management.html?contentId=npEHaTffhZ7cIiJcANh9_w) - [Create metric rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/create-metric-rules.html?contentId=5f7fpdiMJd6~uv2XgfV8zw) - [Specify the configuration item for metric rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/specify-metric-rule-applications.html?contentId=IxihqX~UNX8D29AYBranWA) - [Define alert metric criteria](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/define-alert-metric-criteria.html?contentId=M50hq0yiynpPzWTxzXjzBw) - [Add an alert action](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/add-alert-action.html?contentId=2JIo3cbEj_uoatuhQalEPw) - [Define metric rule name and status](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/define-alert-name-state.html?contentId=PBXcv6HrnQmtvz5GKwsEww) - [Edit metric rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/edit-metric-rules.html?contentId=XKmiAwwHeQS4XQkhTEMzzQ) - [Activate or deactivate metric rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/activate-metric-rules.html?contentId=J9uenO~U~Jw4TBNaRmnALg) - [Delete metric rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/delete-metric-rules.html?contentId=DA5pvGUce_yKb6uQdT3SMg) - [Collecting DEX metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/managing-metrics-collection.html?contentId=I2MoNx3eGHXk1E_cmlaNuw) - [Change metrics collection frequency](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/change-metrics-collection-frequency.html?contentId=5ztCXRAXHwdz8qT6KXNNTg) - [Create a child policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/modify-collected-metrics.html?contentId=7LtQXFaSGxplsePDxl3gYg) - [Managing DEX Agent policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-agent-policy.html?contentId=4Y7XvgIk_fbE1xTFekil4A) - [Create an agent policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/create-agent-policy.html?contentId=jVDlDbXgfmHg6uMv1Ii9Dg) - [DEX remedial actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-remedial-actions.html?contentId=~cCiZceH8ulvveMgEA94dA) - [Remediate an issue on the device](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/remediate-issue-device.html?contentId=p7x4j31xbQAFFwkXgvdWMQ) - [Create a remedial action](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/create-remedial-action.html?contentId=3TzDD1izUltyNbQbw0bbnQ) - [DEX system tables for remedial actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-sys-table-ra.html?contentId=0E5~rzEBS2dICr9iQsOP7g) - [Terminate a process on your device](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/terminate-device-app.html?contentId=GDxe4X6ol0w8p_mXXwEN9g) - [Manage remedial actions in DEX device page Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/manage-devices-remedial-actions-playbook.html?contentId=qS6kpInc3BQujvgj8Ff04Q) - [Event monitoring with DEX](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/event-monitoring-dex.html?contentId=iEDCa3UdjstqKIfnvfe9~w) - [Add an event to monitor](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/add-event-to-monitor.html?contentId=W5ArhIuf1ZjxowwnUj_6og) - [Monitoring non-persistent VDIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/monitoring-np-vdis.html?contentId=9iyz~BofiXcaHho~jw1EOA) - [Configure non-persistent VDIs monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configure-np-vdis.html?contentId=wt7N7NJiWh06Wp84O~zM7w) - [DEX Insights](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-insights-and-lists.html?contentId=YburIzdSMPaLtpg5oYp7VA) - [Build custom queries](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/build-custom-queries.html?contentId=lHMRrY9AjK7TU9tg0pvwWQ) - [Set up Windows registry keys](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/set-up-win-registry-keys.html?contentId=sgbgf0vahh~j5Crny99ghA) - [Set up file management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/set-up-file-mgmt.html?contentId=dAEYozc0tlAM45CzkOP~pw) - [Manage your system compliance report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/manage-compliance-report.html?contentId=mtKpwIn2bJQekgm9jzXYPA) - [Set up Desktop Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/config-dex-desktop-exp.html?contentId=QSOISf7RiYwvlHUybL4XpA) - [Download and install](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/download-desktop-experience.html?contentId=NL1U38x4IwJGEyTv76bs5g) - [Download installer for Windows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/download-desktop-exp-win.html?contentId=EGMR7UNi70IaIlqlJO~LlA) - [Download installer for macOS](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/download-desktop-exp-mac.html?contentId=hvEVnY4XyJzei3wh9UxC3A) - [Update URL in configuration file](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/update-da-instance-url.html?contentId=jlWWVVlAnhA4oO18DmlrDg) - [Configure Open Authorization details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configure-oauth-details.html?contentId=iuWok4bZnpODAnrJaEOuvA) - [Uninstall](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/uninstall-desktop-assistant.html?contentId=nwDR_VBv1V7Iil7tsH_iug) - [Customize home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/change-home-page-title.html?contentId=Yrr3nwgGlX3Ffp_8DmYnTw) - [Customize theme](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/customize-da-theme.html?contentId=bOUZPiHn2VuahaPQOOSJfQ) - [Enable or disable notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-notification.html?contentId=qIJbVgpxhWPJ70e1Vue~MQ) - [Enable Virtual Agent or chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-va-chat.html?contentId=AqY2g7g_sSLmokQI8N0Xwg) - [Create a hyperlink card](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/create-hyperlink-card.html?contentId=Yq~_8qkRgllkjSJYNjtFhg) - [Map a card to a section](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/map-card-section.html?contentId=eqM2wT4GIbG9GOMxWh7N7g) - [Delete card from home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/delete-card.html?contentId=C9yqICcQS5D7vaxUmDRjEw) - [Add a section](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/add-home-page-section.html?contentId=wVturJgEiZCg3hhiqaCCsA) - [Delete a section from the home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/delete-home-page-section.html?contentId=b3IDlSRgNKi8qfh3ntdExw) - [Configuring DEX for Microsoft 365](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-dex-for-microsoft-365.html?contentId=7inC2VA5l8xL~OcEevGszA) - [Register a custom application in Microsoft Azure portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/register-a-custom-application-ms-azure-portal.html?contentId=M0aXt~0xF3Ae8rSfK0oyYg) - [Configure a connection for DEX for Microsoft 365](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/register-dex-for-microsoft-365-as-oauth-pvdr.html?contentId=8fUy~FEj9qbGdA~JEGhkGA) - [Configuring DEX for Zoom](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-DEX-for-Zoom.html?contentId=jyW~in1PeJr~wmpa83~NCw) - [Create a connected Zoom application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/create-a-connected-zoom-app.html?contentId=QAsT_c9HwWkXqrCx5yEflw) - [Add Zoom connection](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/add-zoom-connection.html?contentId=fB590behFDDoMiL34SMaQQ) - [DEX Alerts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-alerts.html?contentId=vf1IX2e1bwuolp3Q1e1aFw) - [Incidents from alerts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/incident-from-alert.html?contentId=O4BM_aDdrgV5YPmW6_MPAw) - [DEX alert grouping](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/alert-grouping.html?contentId=JBjaS9VadwfRrjNIzEKByA) - [Deactivate DEX alert grouping](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/deactivate-alert-group.html?contentId=TmtFLTTJzlLed~nKQkT5rg) - [Advanced configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-advanced-configuration.html?contentId=tgGmZKr9GsQaDwnEQtgHnA) - [Map a device user to a ServiceNow DEX user](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/map-a-device-user-to-a-servicenow-dex-user.html?contentId=hKJN5kUJOvIb2M8eR6t_bg) - [Device location determination](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/location-determination.html?contentId=DXdT7trngFU8sJUOlFTR3g) - [Set up a proxy server](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configure-acc-to-use-proxy.html?contentId=p8Bt6pYGLHtjj66AszNDCA) - [Switch ACC to another instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/convert-agent-instance.html?contentId=EbaEb1x_cGSZ4BxZQORVoQ) - [Configure MID-less ACC](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configure-acc-midless.html?contentId=XbOCVSXDCauek~8BuUcHTg) - [Convert to MID-less ACC](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/convert-midbased-acc.html?contentId=CeBH7~vk7c_VfHr6iWh~sw) - [Monitor](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/use-dex-console.html?contentId=l1K0a4OPPMYoS4plD0RN~Q) - [DEX Application and Device Health pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/accessing-pages.html?contentId=_XpkSTZXTfvEQZX5XWFoFg) - [Landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-workspace-dashboard-tab.html?contentId=5vDz2dj9BESJZf3SwWaK6g) - [DEX Insights](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-workspace-insights-tab.html?contentId=FGgOxsfShL5dehujaoMp2w) - [Applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-workspace-application-tab.html?contentId=l4noAZAaZ4TV6y5EqTQ4pQ) - [Devices](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-workspace-devices-tab.html?contentId=R2bQRHpxJNYUXFdEzmRABw) - [Device details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-workspace-user-details.html?contentId=nLCds2heBInY6fdt5guWqg) - [DEX Administration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-workspace-administration-tab.html?contentId=I04WwROcR2MoY5RmrO5PsA) - [Open DEX](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/open-dex-workspace.html?contentId=JaqrJnbOvABIw6vESkoPZQ) - [Monitor system performance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/monitor-system-performance.html?contentId=Pv1hTMvN4sUbAAS1yPivhA) - [View actions in Action Library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-actions-in-actions-library.html?contentId=5fPPFFsYWolhcP9EBdxUTQ) - [Monitor apps network](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/monitor-user-apps-network.html?contentId=EB8SvX3PR~T9J0hboHBG2A) - [View installed application metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-installed-app-metrics.html?contentId=2vmdnkdBrkPXtYyGwzKwhg) - [View web application metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-web-app-metrics.html?contentId=Tvlr3jS1FhWguCi5aDD5xA) - [Create an insights report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/create-insights-report.html?contentId=ak4NxBdPMPJ3yK2_atoYAQ) - [Trigger bulk remediation from Insights](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/trigger-bulk-remediation-insights.html?contentId=f5w3eWYIc58xaZc7g1YL3w) - [View remedial action execution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-remedial-action-execution.html?contentId=J4OX6FzyCturnrAFZPQGHw) - [View collected metrics with Metrics analyzer](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-dex-metrics.html?contentId=7xTpLKBqoMZHtJud8TojfA) - [View client health with MCM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-client-health-with-mcm.html?contentId=BJ3ZOSAliaUEMGYd~XnpBQ) - [View web application URL](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-app-url.html?contentId=UEsT2sCudlpde7NGfj7WyA) - [View agent policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-agent-policies.html?contentId=Ta3HlCOEwmLOaYqyM~3U0A) - [Monitor Microsoft Teams call quality](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/monitor-teams-call-quality.html?contentId=kWbAslmWik7aLsSI3mXzLA) - [Zoom call quality](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/monitor-zoom-call-quality-using-dex.html?contentId=N_W6a33tIegv85ZhVmD21A) - [View Zoom room metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-zoom-room-metrics.html?contentId=JoHILglw120OvSyQFlVuQQ) - [View system compliance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-device-compliance.html?contentId=3w2AWwFzJaE1lfpYu~I67g) - [Use metric rules for DEX](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/metric-rules.html?contentId=gPuFumqUpF8xgIo2kmXduw) - [View metric rules alerts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-metric-rules-alert.html?contentId=gt7KqthA1utxD~7B4KQRPA) - [Use agentic AI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-agentic-workflows.html?contentId=TY50QQjTcoMdEuYOM4thnQ) - [Desktop Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/use-dex-desktop-exp.html?contentId=mz3D3Yz7Mt9Anw9ziyr8bw) - [Open Desktop Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/open-desktop-exp.html?contentId=Kxt8plM~4wrKXj0riS1~iw) - [Desktop Assistant notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/da-push-notifications.html?contentId=LIRbfkrgHOsVVtdgQ0n7RA) - [Customize recipient list for Major Incident Management updates](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/recipient-lists-for-mim.html?contentId=bGMFyYJNcVWIXTl8SCq0IQ) - [Chat using Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/chat-using-now-assist.html?contentId=Aa19UxDOHb5Ghbmk7Iur6Q) - [View notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-notifications.html?contentId=H4qfb1lhvIPObaHmhS4FuQ) - [Test device network connection](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/test-internet-connection.html?contentId=LVc7M6L0W4Tskw_iS3_5Ug) - [Open Employee Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/open-employee-center.html?contentId=PLWKybRbYTrEJBuclRLCTw) - [View outages](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/open-outages.html?contentId=8WmnFPr62VE8pFpnpxB9oQ) - [View Desktop Assistant usage metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/view-da-usage-metrics.html?contentId=XuqK7j7PBeDEQmQvz5UKbg) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-reference.html?contentId=qpQKgosMVItfScs_RzT2Uw) - [DEX Application and Device Health reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-console-reference.html?contentId=eYHt5x4pVeBdjxaeOkDwwA) - [Installed with DEX](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/components-installed-with-dex.html?contentId=R87kzU9VvopIbTGv_x9W~g) - [Landing page cards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dashboard-cards.html?contentId=XiUzlTiuaMitI0tU26IjgQ) - [DEX remedial actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-diff-ra.html?contentId=9yvQ7ZlXOgF65_17F83pYw) - [DEX Insights reports](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/insights-reports.html?contentId=uYvR1cC2F4MbqEEg3BRc4Q) - [Custom insights report form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/custom-report-form.html?contentId=IkP6VJmnqLoOm~CuaJgk1g) - [Applications list](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/application-form.html?contentId=fBE20SWnI9TmszzrpRwpjQ) - [Web application — Overview page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/web-application-overview-form.html?contentId=3BjlUGHSebrJn21QYoNE6A) - [Web application — Performance page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/web-app-health-form.html?contentId=1xfgs_JyD67bY_wuG6bOKQ) - [Web application — Devices page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/web-app-users-form.html?contentId=_VWmk_IKSRGykf4jVHfLJQ) - [Web application — Trends page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/web-app-trends-form.html?contentId=g_00wKtz6PUM09sx8ltH1g) - [Installed application — Overview page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/installed-application-overview-form.html?contentId=BlUxABl7WtCG3SEzUEXnGA) - [Installed application — Performance page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/installed-app-health-form.html?contentId=MWRek~aWfEG2TKY7QC1P8A) - [Installed application — Client health page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/installed-application-client-health-page.html?contentId=FbVKNw4eRSWQOwOHXcD31A) - [Installed application — Devices page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/installed-app-users-form.html?contentId=_Z_ftW45d9GQdrWh4xT1FA) - [Application and Device Health usage monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/adh-monitoring.html?contentId=F3tVn_Skn7m9dNFzBWhOUQ) - [Devices list](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/devices-form.html?contentId=5itD0TaADD5Z4HrIFqMO0Q) - [Device details pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/user-device-details-pages.html?contentId=sg3u3qZ84M63XDTJM7QxEQ) - [Device health page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/user-health-card.html?contentId=rvfiGLjauTD9yY9dZJ5GVQ) - [Applications page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/user-applications.html?contentId=E1DXH_AZVr_1yI8NrGLHjA) - [Running processes page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/user-running-process-cards.html?contentId=IVBzYLN~r2uXWQpeDVIf1w) - [Application performance pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/user-application-metrics-cards.html?contentId=PTnu5VHcVIGvTBCe6jVtjQ) - [Advanced app metrics page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/adanced-app-metrics-page.html?contentId=fpjG_pFzsKvZ4zYR5H_lrg) - [Device metrics page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/user-device-metrics.html?contentId=_HSmJpAh7WielXlgc1mWVQ) - [Network experience pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/network-experience-pages.html?contentId=KYSRHWQRJEbXr1BPSj_l9w) - [Access page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/user-logins-card.html?contentId=D0g9PJkoyzOwRFclKXS17g) - [Administration cards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/administration-cards.html?contentId=yDw3GktZxUiM3txjuV1LlQ) - [Application management card](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/app-mngmt-card.html?contentId=qXwi_iIDITxda7PFTTkdmQ) - [New web or installed application form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/admin-new-app-form.html?contentId=VUfFeplPgYjlcMnZt11VmQ) - [Edit web or installed application form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/admin-edit-app-form.html?contentId=AULd2tPRmgpuEkd8qgJaHQ) - [Metric rules page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/metric-rule-form.html?contentId=VXqMeReTD1Jadv1nrV1pxA) - [Agent policies list](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/agent-policies-list.html?contentId=rDt~Ok~BjCUuYQ73lnlmjQ) - [Metrics analyzer form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/metrics-analyzer.html?contentId=ykBA7pDhHxb6OAkIDIhG9g) - [New DEX event form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/new-dex-event-form.html?contentId=IUk3mYqiASDGFcTyQkQYww) - [Metrics monitored by DEX](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/metrics-monitored-by-dex.html?contentId=7KRR1iNJA9S8evZkhGoI9A) - [Metrics monitored by DEX for Zoom](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/metrics-monitored-by-dex-for-zoom.html?contentId=GLroXn9mOd0Zswz_mjfNNQ) - [Zoom call quality metrics on the Details page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/call-quality-metrics-monitored-by-dex-for-zoom.html?contentId=mA5pnxfQGA5_8Nc~t1692Q) - [DEX Content Playbook reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-content-playbook-reference.html?contentId=8z52UqEopRp7pdbLgJLr6A) - [DEX policies for macOS](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-policies-mac.html?contentId=_624JrGrVI7KZSMcRk27QA) - [DEX policies for Windows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-policies-windows.html?contentId=tUjIpf70BTcsjNSOaaGxlg) - [DEX check definitions for macOS](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-check-definitions-mac.html?contentId=SXZYkDwVsqbGQ2uxlziSzg) - [DEX check definitions for Windows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-check-definitions-windows.html?contentId=tYT_i58diNhi8fFaHwtSMw) - [DEX Desktop Assistant reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-desktop-experience-reference.html?contentId=LvnMD1OJW0vY08QTCQTj5g) - [Usage metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-desktop-exp-dashboard.html?contentId=0jp7Fpy_QE0P_NepX86~cA) - [Components installed with Desktop Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/components-installed-with-desktop-assistant.html?contentId=NEFjzuvB0Ko1mXNWrRitBA) - [Application Registries form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/application-registries-form.html?contentId=9yUnlDPtUpTtfw5e9imhMg) - [API parameters to customize Desktop Assistant notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/api-parameters-to-customize-desktop-assistant-notifications.html?contentId=wDDpRdhVnRkeriKbvIMFvQ) - [Theme variables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/da-theme-variables.html?contentId=mSuh9KPV1jdy7VOk6DTnfw) - [Resolve screen loading error](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/resolve-loading-da-screen.html?contentId=MntC7w846yOOY3wdZLtQnQ) - [Digital End-User Experience properties and settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-properties-settings.html?contentId=Aq168qJHVdW9JDM7pMe62w) - [Custom reporting on DEX tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/custom-reporting-dex-tables.html?contentId=IZVzr6TI2CpKs~zgkn7nPw) - [Digital Experience Score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-digital-experience-score.html?contentId=XSCr8zhQIpuzqsTeREBbsg) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-exploring-dex-score.html?contentId=jCPwP9ka0ICbKWpruzAvJQ) - [Metric components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-dex-score-defs.html?contentId=dol2pPkQh_TZq59Qbj2FlQ) - [Configure DEX Score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-configuring-dex-score.html?contentId=85Lob1pmNNFumoBZ7TUZgQ) - [Install DEX Score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/install-dex-score.html?contentId=ocEWn6SeFGEjsS2CUPacXg) - [Load demo data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-load-demo-data.html?contentId=jF7SDYAxol5VUFw~oN_PVQ) - [Delete demo data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-delete-demo-data.html?contentId=vfqL~ZFBZBZ2S75eWlDcmQ) - [Customize metric configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-customize-dex-score-metric-defs.html?contentId=Re0iKMER9dQOke19RQ~jQQ) - [Define qualitative mapping for a metric](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-define-qlty-metric-score-mapping.html?contentId=9jREHOsfEPmq3zCw327JHg) - [Update survey configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-set-survey-config.html?contentId=SHYCu76Vl2CN4THqHa5F6Q) - [Track experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-using-dex-score.html?contentId=esRk2_YcxnMtLvFXPrLvpw) - [Track consolidated application experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-track-app-experience-score.html?contentId=fK_CVJV78XLVRbYpUxwVhQ) - [Track individual application experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-track-application-experience.html?contentId=TUdwcnFLnx4pRjnoiElOIQ) - [Track consolidated device experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-track-device-experience-score.html?contentId=9_4vrwxL3BedxpHpyisQBg) - [Track individual device group experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-track-device-group-experience.html?contentId=pWCBZtZTa5LJmk_dfKBTgg) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-dex-score-reference.html?contentId=1QIfq7naeVeJHkZd_RzM4w) - [Installed components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-installed-with-dex-score.html?contentId=8Y1STkIfOWBCoQfN1AhMeA) - [Components installed with Digital Experience Feedback Survey](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-installed-with-survey-feedback.html?contentId=UMxRfCwCe2vClAHst2eh4w) - [System properties for DEX Score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-dex-score-properties.html?contentId=1ptF5_9C3vFU~XbNVW5oqQ) - [DEX Score metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-metric-defs.html?contentId=iR7xcVg7rT9EMX8b0SXopg) - [Metric definition form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-dex-metric-def-form.html?contentId=FIfu4A3daCE4ErMJuzuhaQ) - [Survey configuration form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-score-survey-config-form.html?contentId=3nvvvkoaU4rNAjqiwm_H2g) - [Metrics calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-dex-score-metrics-calc.html?contentId=CqgqfpSsZ2WcxzzRsHlspg) - [Normalization formulas for metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-dex-score-normalization.html?contentId=h1dphikoXEqoJEo3ujUkag) - [Data collection frequency](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-experience-score/dexscr-metric-data-load.html?contentId=jLHLW2kY4vpesjMwWFDo~w) - [Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/proactive-engagement-landing-page.html?contentId=TigOuiovH~xV6smQGQ3eng) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/exploring-proactive-engagement.html?contentId=ignvbq_akSrntvPtutsPig) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/configuring-proactive-engagement.html?contentId=zaoQm29vyAkRwSDPsYbD~g) - [Setting up Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/setting-up-proactive-engagement.html?contentId=mh9D_7vwzuK6P8hCMo14gg) - [PE Resolutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/configuring-metric-rule.html?contentId=URfHZn9ThhVPaetH_XIMFA) - [Email notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/email-notif.html?contentId=7BVcsBiBriRjyobBrcGJpw) - [User Criteria Settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/user-criteria-pe.html?contentId=0ZNlB6ExOjBmu34n0mYSnw) - [Using](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/using-proactive-engagement.html?contentId=yq5oRbm5cqGna6IcaskNtw) - [Employee engagement experience through Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/employee-engagement-experience.html?contentId=eq7NPmaGgWptUGlrf6dn7g) - [Agent experience through Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/agent-experience-pe.html?contentId=88bH5nZn867aw_r7wpypwg) - [Proactive Engagement solution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/proactive-engagement-solution.html?contentId=0f~Q2rKr93W1IY2jCf_xEw) - [Metric rule triggering Proactive Engagement through alerts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/metric-rule-triggering-pe-through-alerts.html?contentId=uuQOfIHVccYKXpTyd0m14w) - [Proactive Engagement life-cycle management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/proactive-engagement-lcm.html?contentId=YKjerIfaG4QDJWTe_UaOZA) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/proactive-engagement-reference.html?contentId=VzCaHGaAKV0DXWxgomfWlA) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/components-installed-with-pe.html?contentId=WxqLt6yeeBjLjblYupeITg) - [Resolution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/resolutions.html?contentId=bN9CFKlnsFJIMm6NA3B5Ow) - [Remedial action](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/remedial-action.html?contentId=TCDu80hA_evsnkDOEgyqJQ) - [Input parameters for Remedial action in Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/advanced-settings.html?contentId=j4xisuvQAhY5T4w3rpRggg) - [Engagement Settings for Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/engagement-settings.html?contentId=alhziuKvMNSt0qmnfWFTKg) - [Limitations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/limitations-proactive-engagement.html?contentId=tbofLqn0_1alCT4OzoYe0A) - [Use case](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/proactive-engagement/use-cases.html?contentId=PCDJ4ctLygNlXHQz6VsFuQ) - [Digital End-user Experience Self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/dex-self-service.html?contentId=U2aakq7gK~GWMT_LvBeJcw) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/exploring-dex-self-service.html?contentId=xapLL6ZjFccNHwxQDkOXmA) - [Configure DEX Self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/configuring-dex-self-service.html?contentId=oM~qZZTuU9H6YJvYfZ48WA) - [Activate Proactive Engagement resolutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/activate-proactive-engage-resolutions.html?contentId=EhlN_knykCCsGjem_5zEig) - [Enable issue configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/enable-dex-self-service-issues.html?contentId=Q77MZPsF83~R29pp5EdUMg) - [Customize issue configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/configuring-dex-self-service-issues.html?contentId=4MAaaZe0GSVtHhlaXuoiFg) - [Create issue configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/create-dex-self-service-issue-configs.html?contentId=fDB9B1NyChPW1eOIEBYiYQ) - [Configure categories and subcategories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/configuring-dex-self-service-categories.html?contentId=g00n~LvCqT3xCo4gD4xGkA) - [Configure device actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/configuring-dex-self-service-device-actions.html?contentId=I8OpDGkp0WHe~_ukNhDd9w) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/using-dex-self-service.html?contentId=pW99BY7Hoam~IrehIC0fVQ) - [Check device health from Employee Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/check-your-device-s-using-employee-center.html?contentId=byCn~F7DRkONoaADC2zXnA) - [Check device health from Desktop Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/check-your-device-s-health-using-desktop-assistant.html?contentId=a7cYMqVkdb2qb65AOFyfYQ) - [Monitor device health using Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/check-your-device-s-health-using-now-assist-for-itsm.html?contentId=S18Cm2zc1na212H7UbjsRQ) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/dex-self-service-reference.html?contentId=VwKrwnCc36kbJn0YNXRerw) - [Installed components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/components-installed-with-dex-self-service.html?contentId=ix3aPKVSe_C6Dc_juWkuAQ) - [Device health categories form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/dex-self-service-categories-form.html?contentId=JElviJDu3EUZeTTnnGCOZA) - [Issue configuration field descriptions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/dex-self-service-issue-config-form.html?contentId=WyWHoVfDh0XMHAforJvuYg) - [Device actions form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/dex-self-service-device-actions-form.html?contentId=tiflxlr50~4fgoOQvTkBeA) - [Base system issue configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/issue-config-in-dex-ss.html?contentId=x8JRGzPlIq1y4vVkcfliCg) - [Device heath check calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-self-service/Device-health-check-calculation.html?contentId=ZvAJBzx6mofglhXEUJxwhQ) - [DEX for service desk agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-service-desk-agents.html?contentId=VxbqpyuRajijtxihAJuPYQ) - [Incident diagnostics and suggested resolutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-diagnostics-guided-resolutions.html?contentId=OkrT7bt1i6jPakEzZG_cXw) - [Device health overview for incident investigation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/device-health-metrics.html?contentId=JwsWiqieydW~KaSXdCNyVQ) - [Review top processes by resource usage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/process-snapshot.html?contentId=Zfv8ZjuJaLulvhHUnO2dcg) - [Suggested resolutions and remedial actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-suggested-resolutions.html?contentId=_UMhwZQdzHGAKHQbj09PDw) - [Execute suggested resolutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/review-apply-suggested-resolutions.html?contentId=6MJcurrwb_TS7Fg7NlFgnQ) - [Run remedial actions from the Action library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/remedial-actions-action-library.html?contentId=AG~gHB~nAcRaTI_dHtmgLw) - [Playbook for remedial actions in incident investigation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/playbook-remedial-actions.html?contentId=BMbZKSf6efxdYdHcrQmeig) - [Manage remedial actions in DEX incident investigation Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/manage-incident-remedial-actions-playbook.html?contentId=X~4zaqpOT_Ij65NgVyAoSg) - [Digital End-User Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-landing-cf.html?contentId=wu~cYQ27YolaxoOPPS0J_Q) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/explore-dex-cf.html?contentId=FDvpdxTxhpr7mRcF42dqWQ) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configure-dex-cf.html?contentId=MyNzlcPi~6u5jvaATRj7Zg) - [Before you begin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-before-you-begin.html?contentId=ydg2C50uv8M6ArBNEbo8XA) - [Set up Desktop Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/config-dex-desktop-exp-d38672e44858.html?contentId=t0bapkuPW~ph979zQnUYaA) - [Download and install](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/download-desktop-experience-d38672e44893.html?contentId=P47xAatd0K90Orh17XEIMw) - [Download installer for Windows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/download-desktop-exp-win-d38672e44928.html?contentId=5XNv7RsG~5VBg78qTrdJAg) - [Download installer for macOS](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/download-desktop-exp-mac-d38672e44963.html?contentId=u1ZWDilEm8XbviUqWgQD5w) - [Update URL in configuration file](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/update-da-instance-url-d38672e44998.html?contentId=xLnnKQV1PwryfmAEeyk7sg) - [Configure Open Authorization details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configure-oauth-details-d38672e45033.html?contentId=P0R1hJvFvUXdd42QV7N2Gw) - [Customize home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/change-home-page-title-d38672e45068.html?contentId=Y5hDsJtXvbWEpz09FU9fvw) - [Customize theme](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/customize-da-theme-d38672e45103.html?contentId=oIqFrn77BywhEmDHyKnzFg) - [Enable or disable notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-notification-d38672e45138.html?contentId=hrCr5~VK7iX9FzDeIwxetQ) - [Enable Virtual Agent or chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-va-chat-d38672e45173.html?contentId=zmh9yatiFosy602OzG743g) - [Create a hyperlink card](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/create-hyperlink-card-d38672e45208.html?contentId=WfhCiDsm6OpjwADUNCLUlg) - [Map a card to a section](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/map-card-section-d38672e45243.html?contentId=wBp7PMMjMC~nTHd_XWB9bQ) - [Delete card from home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/delete-card-d38672e45278.html?contentId=OaWozvivBbz1EmL32KJZlA) - [Add a section](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/add-home-page-section-d38672e45313.html?contentId=XGw9e4dl2RPKc0uPU~jBIQ) - [Delete a section from the home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/delete-home-page-section-d38672e45349.html?contentId=o~Wy3SVds96TqumeLCxhbA) - [Uninstall](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/uninstall-desktop-assistant-d38672e45384.html?contentId=LXmcw_ni~OPbsaTfmc40Mw) - [Setting up Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/setting-up-proactive-engagement-d38672e45419.html?contentId=P4a3eMntvqQWxwwX63TjSg) - [Installing Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/installing-proactive-engagement.html?contentId=4HPcIfgcpAhewKdaFR4bnw) - [Configuring Resolution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-resolution.html?contentId=7_01W6tJaQl9PgBk~egtBw) - [Configure engagement settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-engagement-settings.html?contentId=vfQo~RuUkFvZOq4NHKNvFw) - [PE Resolutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-metric-rule-d38672e45559.html?contentId=IAZnTgtuSfKt8fu9AInobQ) - [Configure DEX Self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-dex-self-service-d38672e45594.html?contentId=H4nYLDJWHWsckGpagokf9A) - [Activate Proactive Engagement resolutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/activate-proactive-engage-resolutions-d38672e45633.html?contentId=FGIgirydXdigBCRYtBM9zg) - [Enable issue configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/enable-dex-self-service-issues-d38672e45668.html?contentId=DE8N0GRiJXQQXYsz5kPpRw) - [Customize issue configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-dex-self-service-issues-d38672e45703.html?contentId=dmPDKrYAeAnoNQytntjjHw) - [Create issue configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/create-dex-self-service-issue-configs-d38672e45738.html?contentId=PvG_w1q5RzTbGSN_Gsj2tg) - [Configure categories and subcategories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-dex-self-service-categories-d38672e45773.html?contentId=3iIBw~z1l4kQOqMsDuaagg) - [Configure device actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/configuring-dex-self-service-device-actions-d38672e45808.html?contentId=LO5zYu68GhHfV_05YiMuOg) - [Configure DEX Score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-configuring-dex-score-d38672e45843.html?contentId=dPDPZSxtsnTAzWiDzjSB4A) - [Install DEX Score](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/install-dex-score-d38672e45882.html?contentId=87hEITDmCPMGnr67RIk2pw) - [Load demo data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-load-demo-data-d38672e45917.html?contentId=bPlF5RAhlErlij2dNLvGEw) - [Delete demo data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-delete-demo-data-d38672e45952.html?contentId=bgCUys1y0v2PNHb_vSJ01w) - [Customize metric configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-customize-dex-score-metric-defs-d38672e45987.html?contentId=qYZ1aJyOSCEeHbPc2uhVBA) - [Define qualitative mapping for a metric](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-define-qlty-metric-score-mapping-d38672e46022.html?contentId=z5dP~Ysb1m48yz0lqSzm2g) - [Update survey configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-set-survey-config-d38672e46057.html?contentId=J69LRqWqnt_3Xpch5pFFAA) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/manage-employee-experience.html?contentId=75wd3C19DjjmrgNah2ypEg) - [Incident diagnostics and suggested resolutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-diagnostics-guided-resolutions-d38672e46131.html?contentId=UXDrq_GvsNMNhauZpW5PYg) - [Device health overview for incident investigation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/device-health-metrics-d38672e46166.html?contentId=RXG9HWd~tEOfkta710Z6pw) - [Review top processes by resource usage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/process-snapshot-d38672e46201.html?contentId=UscoeOo6~tSm6aWRgM5lww) - [Suggested resolutions and remedial actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dex-suggested-resolutions-d38672e46236.html?contentId=78jMI0GiJ96eMbfXHY_K8w) - [Execute suggested resolutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/review-apply-suggested-resolutions-d38672e46271.html?contentId=o7aMFaCGfsoltqkn7Lr9JQ) - [Run remedial actions from the Action library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/remedial-actions-action-library-d38672e46306.html?contentId=ZHYo_gzS2rpGIFMdts54hg) - [Playbook for remedial actions in incident investigation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/playbook-remedial-actions-d38672e46341.html?contentId=mZjcBT9O6_scQ9jqb45KLA) - [Manage remedial actions in DEX incident investigation Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/manage-incident-remedial-actions-playbook-d38672e46376.html?contentId=9ZdgMOlx3dCQS4pMdojFIw) - [Track experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-using-dex-score-d38672e46411.html?contentId=N4N04FjS6kkZp5hCnUHV7Q) - [Track consolidated application experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-track-app-experience-score-d38672e46450.html?contentId=rp9eg9wfpefAVuGeW4xDsA) - [Track individual application experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-track-application-experience-d38672e46485.html?contentId=DZ4bVannZtNpF4icfphSVA) - [Track consolidated device experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-track-device-experience-score-d38672e46520.html?contentId=yxNCjZ96odcgY_d0lqk1SQ) - [Track individual device group experience scores](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/dexscr-track-device-group-experience-d38672e46555.html?contentId=aWsiJRErQsDs52ls9ZBcCw) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/administer-dex.html?contentId=qlJkR_NH9svEPm~J0rM1Nw) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/solve-digital-experience-issues.html?contentId=iRu7ZI3qWK7YmviZcNzkNA) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/using-dex-self-service-d38672e46668.html?contentId=lwxc64hbQpKPCSqEP7gojA) - [Check device health from Employee Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/check-your-device-s-using-employee-center-d38672e46707.html?contentId=kFpmFIAGOOXDtaeQtXfB1w) - [Check device health from Desktop Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/check-your-device-s-health-using-desktop-assistant-d38672e46742.html?contentId=4ewMH4AAfgDpTdsGG2gHVw) - [Monitor device health using Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/check-your-device-s-health-using-now-assist-for-itsm-d38672e46777.html?contentId=6jktz4Ie5qDdGQA8XsZ4Ow) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/reference-dex.html?contentId=ZXSkbFY3daq9wTGvKtoHKg) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/proactive-engagement-reference-d38672e46851.html?contentId=gCmQ213yVnlc0NwtHLVGzg) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/components-installed-with-pe-d38672e46890.html?contentId=lgFTGMTJju6PdNSB8KmE6Q) - [Resolution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/resolutions-d38672e46925.html?contentId=lwJxXquIqD8~Rc7yq8Wn1Q) - [Remedial action](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/remedial-action-d38672e46960.html?contentId=rI5LDv22yVJNjZx~_5kGwA) - [Input parameters for Remedial action in Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/advanced-settings-d38672e46995.html?contentId=TOvey~iPEPaH7RX66EFz~A) - [Engagement Settings for Proactive Engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/engagement-settings-d38672e47030.html?contentId=YYTn0AJ03xDrY8iOjCsxaA) - [Limitations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/limitations-proactive-engagement-d38672e47065.html?contentId=eEF3OuFFKpr06K6Jq2b6Ug) - [Use case](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-end-user-experience-dex/use-cases-d38672e47100.html?contentId=KOQJxHvC7ZlmdYDsZZGA1g) - [Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-landing.html?contentId=ugajDYlwJw3Gt~5QWnGonQ) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-explore-cfw.html?contentId=HUE_UY1L8XshHw91sPvBzw) - [Homepage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-explore-landing.html?contentId=vNTU8Hv8xEGD7jU4gzQllQ) - [Life-cycle management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-lifecylce-management.html?contentId=3yN~Wrs9CPWokiOOzyhNDg) - [View service and service offering details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-service-details.html?contentId=TnaikzFOBX~7EBgXIePhZA) - [View business application details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-business-apps-details.html?contentId=PZEvGQ32_N6PZr8WFVtlgQ) - [View service instance details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-app-service-details.html?contentId=RkfOdACXVqY~dw8Fd~mPPg) - [KPI groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-kpi.html?contentId=ZmhuHCXUgQgUJInabh3eqg) - [DevOps value stream metrics in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-devops-metrics.html?contentId=FtpkfYbzx6kYXZh86X1KhA) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-cfw.html?contentId=YHKLlPVzPKdNguCJS2r8xw) - [Activate](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-activate.html?contentId=_j8yoWjIpfHVbctxX~FxLw) - [Configure the Admin Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-admin-center.html?contentId=Q0pW84Wla2gQoOg7OU4Aeg) - [Configure page headers](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-header-info.html?contentId=olqXlcOPRbf7IXxp7lOpDQ) - [Configure Info tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-info-tab.html?contentId=QBLf75n733~TPvwjAGAYjg) - [Configure scheduled email reports](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-schedule-email-reports.html?contentId=t~oJw2Uf04q717S2IcpOzQ) - [Configure personal portfolio solution cards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-solution-cards.html?contentId=Mu5ZzR5MGtmNThQDonJwag) - [View related records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-view-related-records.html?contentId=OsuRLgWJIw9comXIabK5wg) - [CSDM guidelines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-csdm.html?contentId=SETQn6w2Et~ebVnlVAUzng) - [CSDM terms](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-common-terms.html?contentId=lpwllopb8OfSkJHytLJpng) - [Integrate Digital Portfolio Management with other ServiceNow applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-integrations.html?contentId=FfNXmr~iN2agRg3KPbisTA) - [View service and service offering data in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-integrations-services.html?contentId=of30Ez25ZWEAmZS0Ukn4IQ) - [View business application data in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-integrations-biz-apps.html?contentId=L9MhE4vGMR5KipAfU7xeMg) - [View service instance data in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-integrations-app-services.html?contentId=MySpAkux2NtKJExW5xFbZg) - [Configure KPI groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-kpi-groups.html?contentId=h6soURzyFDhn0fjPpgiTeg) - [Create KPI groups and mappings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-create-kpi-groups.html?contentId=HlbjZXCK5gsUujJKwlZcTw) - [Configure KPIs with example](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-kpi-availability.html?contentId=oivdcEzqBnrWGj3P7ym8ww) - [Copy a KPI group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-copy-kpi-group.html?contentId=ngeT8uCLvhtE6LM6glmfdg) - [Update KPIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-kpi-descriptions.html?contentId=ekqqk_RoPeikgrPHpOF6LQ) - [Configure Needs attention panels](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-needs-attention.html?contentId=0kInok_uqmMfUPhWfZ_5lQ) - [Configure the experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-experience.html?contentId=2zMmpJyENlTgzUMQIW6Epw) - [Relate business capabilities to view in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-business-capability.html?contentId=vnW0U1ltS68wN1Biynou2w) - [Configure Digital Portfolio Management to integrate with Process Mining](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-setup-po.html?contentId=anNqOrHPXtcKQz_k~V6lbw) - [Create Process Mining projects for KPI groups in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-create-project-po.html?contentId=LEFMB_~2O0cXrmIJGEturA) - [Get started](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-using-cfx.html?contentId=h9BgqkItxRCoiuqknlTKJg) - [Personalize the home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-personalize-homepage.html?contentId=FlxGZC9dwhHJtuNgIVmzcQ) - [Create custom record views](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-configure-record-views.html?contentId=XJjUVWCs6tUQE2hSDg4ShQ) - [Navigate enterprise portfolios](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-enterprise-portfolio.html?contentId=1hVngqvWcxXEjD0Fe2kaJQ) - [Work with portfolios](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-explore-portfolios.html?contentId=ZDwQkM3ksUr48eM98i8~YQ) - [Personal portfolios](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-personal-portfolio.html?contentId=qU0gIhwaGZVW8FDJKRtIuw) - [Create a personal portfolio](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-create-personal-portfolios.html?contentId=Hc1IBfXKt683thAwCxigEA) - [Enterprise portfolios](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-enterprise-portfolios.html?contentId=KWLITFPKALOn8EShv9BjRw) - [DPM Portfolio Builder Overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-pb-overview.html?contentId=Jk_JqLDCmbS_hCqWbFMOTQ) - [Navigating portfolio types](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-navigating-enterprise-portfolios.html?contentId=5pbj_yfJ5~iJ0V9AYDbloQ) - [Navigate service enterprise portfolio templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-enterprise-portfolio-templates.html?contentId=JwG3g9h~c2vLg5uWsdyA1A) - [Create enterprise service portfolios using a template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-create-enterprise-portfolio-using-template.html?contentId=Hl5ECKAl5Kv4or6pngcO9Q) - [Create enterprise portfolios](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-create-enterprise-portfolios.html?contentId=wu5Vg8Yl6mqtf46eqSWdrA) - [Work with solution data in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-working-with.html?contentId=IjXaaGV7uwrWA9U~08kXow) - [Work with Needs attention panels in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-needs-attn-panels.html?contentId=7Y0nQ31UlSL5mxl3LBs2MQ) - [View relationship maps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-view-relationship-map.html?contentId=_SOGFdb2na_EwNKkB4_LSw) - [Create demand from Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-create-demand-initiatives.html?contentId=gmWq8jRN_jvF98cE2lMN9g) - [Create an improvement initiative from Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-create-initiative.html?contentId=FKdX~NtFpGvPyGUJjSLpnw) - [List modules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-list-modules-concept.html?contentId=pOf7X5tKVSr7HMs4oOoqKA) - [Work with lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-list-modules.html?contentId=2CVohxZNhVB26DNOJQBS7Q) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-reference-cfw.html?contentId=7yN5A4rTapqrmTLiJ4tiQA) - [Roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-roles.html?contentId=CkT3ts6yUheVx7pkmDgppw) - [Digital Portfolio Management homepage default solution cards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-oob-solution-card-fields.html?contentId=ZUJ02WDJpUn6AIIh_r74Ug) - [Personal and enterprise portfolio reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-portfolios-reference.html?contentId=T4wO0gwFn06PNKjNLazjiA) - [KPI groups installed with Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-kpi-groups-oob.html?contentId=Ts9m2nvXnfQbZDxkOhloCg) - [Digital Portfolio Management related applications and data sources](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-related-products.html?contentId=yAs9F_Bw7C61nENKL9LIaA) - [PO components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-po-integration.html?contentId=ScU6eLx76gqzUROyX1QKeA) - [Persona](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-persona.html?contentId=ds0hggAqN_ilGi9ucKqrDQ) - [Digital Portfolio Management views](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-views.html?contentId=dhRqtABK4Zdgdd7uwR9vDg) - [Domain separation and Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/digital-portfolio-management/dpm-domain-separation.html?contentId=FV1lz9CJx75YKHziRVxRAQ) - [ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-virtual-agent.html?contentId=7nqY9ULpgifWcR_dFeNnyg) - [Exploring ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/explore-itsm-va.html?contentId=EMO81XrQMxjWnRpOwLD_Hg) - [Setting up ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/setting-up-itsm-va.html?contentId=TlkdjzdEI6hsi~2_Z6msIQ) - [Set up ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/setup-itsm-virtual-agent.html?contentId=ZuBmP2WftPARPn5hnvC~AA) - [Set up the Local Admin Access topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/setup-admin-access.html?contentId=T4_31mubhyQ59B_rppHeNA) - [Set up actionable notifications for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/setup-actionable-notifications.html?contentId=dqzR4yZV7NOS7QGQmqmhYg) - [Set up Issue Auto Resolution for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/setup-itsm-ar.html?contentId=ToKV4zHQxGWBvZm42I9s5g) - [Enabling dialog intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/dialog-acts-itsm-va.html?contentId=1wQl8SAQ8b3LS2kSEtX0pQ) - [Using ITSM Virtual Agent pre-built topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/using-itsm-va.html?contentId=fVwXSEiBEMlVo4RdzGUMBA) - [IT Issues pre-built topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-it-issues-generic.html?contentId=y0GRuqbGECf~fnIZFggZOg) - [Self-Service pre-built topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-self-service-topics.html?contentId=5DY4MNDv9cSy04m6_KUktg) - [Citrix session pre-built topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/manage-citrix-convo-flow.html?contentId=EZapqoaXuMpd6PUBkUSdqA) - [Password management topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-password-management.html?contentId=2ZZ~aQzy9vE~C7kIULrDfQ) - [Microsoft Office 365 Group pre-built topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/manage-office-365-group-convo-flow-actions.html?contentId=57uvLvr7Smbhok~Rf8W0AQ) - [Microsoft Active Directory pre-built topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/manage-microsoft-active-directory-actions.html?contentId=oLUHN4c9~a7WmCI6xLtxnQ) - [Microsoft Exchange Online meeting management pre-built topic for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/manage-meeting-convo-flow.html?contentId=xmMS5DCXi45E8WDs1esxEg) - [Microsoft Exchange Server meeting management pre-built topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/exchange-server-convo-flow.html?contentId=t9Qk291GjjMoUxUnwn_wAw) - [Virtual machine pre-built topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/manage-virtual-machine.html?contentId=sQBk3WvujCmYmZbnNqrQNQ) - [Pre-built setup topics for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-setup-topics.html?contentId=89glemibNGmzFxI6rUBtkQ) - [Fulfiller pre-built topics for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-fulfiller-topics.html?contentId=qCy9fpnhzLLgxBXVyjs73A) - [Reusable ITSM Virtual Agent pre-built topic blocks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-topic-blocks.html?contentId=jkjqrkJXOtXnKhffPOkVQg) - [Employee Experience topic blocks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/employee-experience-va-topicblocks.html?contentId=aKI5oJf1FjpmJnEiUsUtfA) - [ITSM Virtual Agent pre-built actionable notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-actionable-notifications.html?contentId=3C2o9I~BGwPKn08Pl_7kBA) - [Actionable notifications for incidents in ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-actionable-notification-flows.html?contentId=uywOFgYHSwXLMqu6W1ZTJA) - [Actionable notifications for Service Catalog requests in ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/va-itsm-notifications-service-catalog.html?contentId=fdeM2wBeeVKfwLeEfiXyUQ) - [Actionable notifications for approvals in ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/va-itsm-notifications-approvals.html?contentId=nHvoHA6yI8~W3VKZGiIBpQ) - [Actionable notifications for Password Reset for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-notifications-password-reset.html?contentId=GHiKOOh3fzYdoPBsXLsclg) - [Actionable notifications for virtual machines in ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-notifications-virtual-machine.html?contentId=C64Eju~0bqQO35u32t81ow) - [Actionable notifications for Issue Auto Resolution in ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-notifications-iar.html?contentId=7LPQblaOmWYpbIoIfK7BVQ) - [Issue Auto Resolution for ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-auto-resolution.html?contentId=AG5Rq9jTzf45GQxCLr5LOg) - [Enabling AI Search in Issue Auto Resolution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/enable-ai-search-itsm.html?contentId=dGAhX2758tEaylafhh2GNQ) - [Tracking deflections in ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-va-deflection.html?contentId=bGGQOgcNe312rVPSaQUq2w) - [ITSM Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-virtual-agent-lite.html?contentId=1_ZraV89zpxdLWSoPdizyA) - [Setting up ITSM Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/setup-itsm-virtual-agent-lite.html?contentId=I_uB~aSNHLqW09TdXZqCMg) - [ITSM Virtual Agent Lite pre-built topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-virtual-agent/itsm-virtual-agent-lite-topics.html?contentId=khmzDSgzbd_xNGyq6qlElA) - [Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-experience-landing-page.html?contentId=0d3SZOXMUH1HLyq5TJJtLw) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/understanding-walkup-experience-new.html?contentId=hM9S~vHU1yu1Vsvhf21o5g) - [Key features](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/key-features-of-walk-up-experience.html?contentId=pQnNsd4YYAZeczlrR3PRGA) - [Devices required](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/devices-required-to-deliver-walk-up-experience.html?contentId=eMyXgXPBkqhkvxfSNEDIkw) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-experience-configuration.html?contentId=_rRQHoKr_K08osumsAXXXg) - [Administration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-experience-administration.html?contentId=FURYDhpIlB7RAZnVlutb8g) - [Activate](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/activate-walkup-experience.html?contentId=dPrzmotPwS~I6i7Qut7nug) - [Portal security and access](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-exper-security-portal-acess.html?contentId=LlQ85x84_1He~joScaNhcA) - [Configure the portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-portal.html?contentId=jY~CDgQCPpdWA4UnLHsRzA) - [Configure the service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-service-channel.html?contentId=rBNWCMADS23I1fKsYNzW3w) - [Create or modify schedules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-location-schedules.html?contentId=pten1CT4CtmL8vcYhevrew) - [Book Walk-up Experience appointments](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-appointment-booking.html?contentId=rmubavlt3wQM4Fv6CdMM7Q) - [Walk-up Experience appointment booking administration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-appointment-administration.html?contentId=KBR4Ok4r0j_wCMLMRLaBKw) - [Enable Walk-up Experience appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/enable-walkup-appointment-booking.html?contentId=IBcTJMMgZ8m40muoXjJ4IQ) - [Configure Walk-up Experience appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-appointment-booking-config.html?contentId=pmUNXaPOuJfd3RUVYUMYsA) - [View or modify a Walk-up Experience appointment booking configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-modify-walkup-appointment-app.html?contentId=x_sn8E__BlOeOl6JyUidfA) - [Create a record producer to capture Walk-up Experience appointment records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/create-rp-walkup-appointment.html?contentId=xEKdl9uHMfdSlBzW9UkQSA) - [Create or modify a Walk-up Experience appointment booking service configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-appointments.html?contentId=AstenpHtkAQ7ZPHw8N_Obw) - [Configure day-level appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-appointment-booking-day-level.html?contentId=p25KBbjaz1y8cl0JM9jH5Q) - [Configure daily schedules for Walk-up Experience appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/config-walkup-daily-appoint-schedule.html?contentId=NwvPD2MUpkPBAvKeH6uJCQ) - [Configure excluded hours for Walk-up Experience appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/config-walkup-excluded-booking-hours.html?contentId=9uU4A0wDh8HNGejJ28hVcA) - [Activate and configure appointment booking reminders for Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/activate-configure-appoint-reminders.html?contentId=EUN1PoGGu7_NIF3SuEH~nQ) - [Configure Variable time slots for appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/variable-time-slots.html?contentId=MNAmif36n7WaVbffCfYpiQ) - [Configure variable time slots for appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/config-variable-time-slots.html?contentId=xHi5NdYiPDdpqJXTzwGFdg) - [Configure maximum multiple appointments](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-max-multiple-appointments.html?contentId=0QYxvtRIM8zMHfJyVNsrXw) - [Configure appointment type](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-appointment-type.html?contentId=lmdXFuZH1Wo2XkIbh2a4EQ) - [Create or modify a Walk-up Experience stockroom](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-stockroom.html?contentId=5khEa6YyyoWF~1yjDB5c0g) - [Create or modify Walk-up Experience locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-location.html?contentId=37s7Nm03K~nP2rkNf8s9zA) - [Walk-up Experience kiosk](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walk-up-experience-kiosk-administration.html?contentId=ThYf9YsMCxmvR63cO0MleA) - [Create a kiosk at a location](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/create-a-kiosk.html?contentId=TiKbA9_CFckBYlFZfOgN~g) - [Configure skill-based routing in Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-skill-based-routing.html?contentId=d7rRCeyPyRV0QFpURAQ5mg) - [Route walk-up tasks to skilled agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-routing-tasks-to-skilled-agents.html?contentId=zQ7HHHz3cqaIXtbEgRPwPw) - [Create or modify Walk-up Experience notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-notifications.html?contentId=pedsZ0SnQDekO1SJ3XGh_Q) - [Configure Walk-up Experience customer satisfaction surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-survey.html?contentId=L~U73JA2v8GiB6j5aSa_Eg) - [Create or modify a Walk-up Experience customer satisfaction survey](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/configure-walkup-csat-survey.html?contentId=pd3FgrkPIKk_ESA3dLYP2Q) - [Remove a Walk-up Experience location](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/remove-walkup-location.html?contentId=u4A4vvTZqFZkRgPgUwSODw) - [Integrate Microsoft Office 365 calendar with Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-ms-office-365-integration.html?contentId=AfBHhieXIDsUoW3TBGL5Dg) - [Set up Microsoft Office 365 integration for Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/setup-walkup-msoffice365-cal-integ.html?contentId=8bhPZdFcwIkBPH32TV_i0g) - [Register an application using the Microsoft Azure portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/register-an-application-using-the-microsoft-azure-portal.html?contentId=pcqSfMqVmn0RTj1J4HkeJA) - [Register Microsoft Exchange Online as the OAuth provider](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/register-MS-msexchange-online-as-OAuth-provider.html?contentId=~huT2fSAqLkYx0~btTOfpw) - [Create credential records for the Microsoft Exchange Online spoke](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/create-credential-records-for-the-microsoft-exchange-online-spoke.html?contentId=vAl6B7mR~1uaE1_Ol1zUgg) - [Create connection records for the Microsoft Exchange Online spoke](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/create-connection-records-for-the-microsoft-exchange-online-spoke.html?contentId=WYkKy49FHlY2bJqMra1Afw) - [Badge Reader Integration for Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/badge-scan-walkup-onsite.html?contentId=djTxZ8vGxdAuWo3vyXC6uA) - [Activate Badge Reader Integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/activate-badge-reader-integration.html?contentId=dC6fYOgvPFmgsT5iztVlFQ) - [Installed with Badge Reader Integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/installed-with-badge-read-integ.html?contentId=0IDuP1m9IUMOvx8C_VvcCg) - [Walk-up Experience Badge Reader Integration setup and configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-badge-read-integ-config.html?contentId=6usZpNS5laFBgNVsqvAq6w) - [Create or modify Badge Reader Integration event handlers](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/create-or-modify-badge-event-handlers.html?contentId=Akej8t1V7ObCZIQAZQHaDA) - [Define and register a badge reader device using the badge reader client](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/assisted-config-badge-read-settings.html?contentId=e70fsfp3Y1xWpfY5EOG6bA) - [Define and register a badge reader device manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/config-badge-reader-settings.html?contentId=0PWim~KLi47_pudNDifRCw) - [Define a user badge configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/define-user-badge-configuration.html?contentId=OtEhsaFMTyUrciKW8ybGQw) - [Request activation approval for a badge reader device](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/request-badge-reader-device-approval.html?contentId=KHUHHwVcR7U25xhqyO0XhQ) - [Configure Walk-up Experience for Badge Reader Integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/config-walkup-for-badge-read-integ.html?contentId=81x5TnGNmi9rYwUCGXjL7Q) - [Customize badge Reader Integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/badge-reader-integ-customization.html?contentId=tedI1p33o6JYMmFwRtX0eQ) - [Enable Self-Service online check-in for Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/enable-online-walkup-checkin.html?contentId=SDw6QUKBQDrpZd0rbCrRQA) - [Configure Walk-up Experience online check-in icon to appear on Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/add-walkup-checkin-icon-to-servport.html?contentId=JsSP9H2NVQ_1ocHtmy1sDw) - [Plan your walk-up experience visit with Employee Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/plan-your-visit.html?contentId=fnSntFO8bEY2ucaYh6V7Ag) - [Manage Walk-up Experience queue and interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/use-walkup-to-manage-demand.html?contentId=R2UI~cKPz8tkOSADZoZd1g) - [View Walk-up Experience inbox](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-walkup-inbox.html?contentId=YCN5OYcBegVE1tEotH0wkw) - [View assigned Walk-up Experience locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-walkup-location.html?contentId=FiAdVBCmzesuN~tWLm4MWA) - [Manage automatically assigned Walk-up Experience interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-auto-assigned-walkup-requests.html?contentId=G~QCwMon4yZg7OTfPWwxIw) - [Manage Walk-up Experience interactions manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-assigned-walkup-requests.html?contentId=l42__x8B7tgEN55HpcCTKw) - [View Walk-up Experience location stockroom and assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-walkup-location-stockroom.html?contentId=2uuu70_Dv91NVo8XGlLkwg) - [Use platform view to fulfill a Walk-up Experience request from a stockroom](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/fulfill-walkup-stockroom-request.html?contentId=jQvExnIv26a6b5V_sz_PYA) - [Use Agent Assist to expedite Walk-up Experience fulfillment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/use-agent-assist-expedite-walkup.html?contentId=lIREfbwUYFxDZWJJj6~QaQ) - [View and manage Walk-up Experience appointments in Agent Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-manage-walkup-appointments.html?contentId=qD5VonDCaJFEfMOQt1GXig) - [Work on Walk-up interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/work-on-walk-up-interaction.html?contentId=mqdjyq7OjgUWAp~dC87zWA) - [Create an appointment through incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-create-appointment-through-incident.html?contentId=eg6ynxn~ZwWA6OG8FpuiRA) - [View and manage Walk-up Experience appointments from application navigator](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-manage-walkup-appoint-nav.html?contentId=ebsXaADIM8~hWDetGDyuDw) - [Monitoring Walk-up Experience performance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walkup-dashboard-overview.html?contentId=mNUjV16SvPoXatR3_NT09A) - [Walk-up Experience on Now Mobile](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walk-up-experience-now-mobile.html?contentId=yzFOe6q8STVnlimrF2d8VQ) - [Book an appointment at a Walk-up Experience Tech Lounge](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/make-appointment-now-mobile.html?contentId=JcoEzceyvvMjy7iV~qtKyQ) - [Modify an appointment at the Walk-up Experience Tech Lounge](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/edit-cancel-appointment-now-mobile.html?contentId=kqjaci~Jwkis0aJ_P4eOOQ) - [Join a queue at the Walk-up Experience Tech Lounge](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/join-queue-now-mobile.html?contentId=W_VAYnWx1ITGup3WGoKGxA) - [Leave a queue at the Walk-up Experience Tech Lounge](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/leave-queue-now-mobile.html?contentId=4j6xAIxbryIinl_VNLFM9g) - [Walk-up Experience reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/walk-up-experience-reference.html?contentId=ZR3ssb1xORRARblNRzy4fA) - [Domain separation and the Walk-up Experience application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/domain-separation-walkup-experience.html?contentId=eLzdGfAxtr9RHpKe6xD_iQ) - [Components installed with Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/installed-with-walkup-experience.html?contentId=hYJ~b~JFKMfOz2l9Oo8aTg) - [Quick start tests for Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/quick-start-tests-walkup-experience.html?contentId=5eArBnPBQEwcXDUy4NDQng) - [View Badge Scanner Integration scan logs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/walk-up-experience/view-badge-read-integ-scan-logs.html?contentId=uTKPMpkEDLRbfwImEJofZg) - [Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/workforce-optimization-itsm-landing-page.html?contentId=A_gpUCrhJhMRr0U8111sKg) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/exploring-workforce-optimization-wfo-itsm.html?contentId=DDDC2Qbg4FejkA4y~QOlzg) - [Getting started](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/getting-started-workforce-optimization-itsm.html?contentId=uavcPRw_fCknHt423fO~sw) - [Activate](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/activate-configurable-workforce-optimization-itsm.html?contentId=lJaLB7bOGwaw66RHJ_YjBg) - [Configuring groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configuring-groups-wfo-itsm.html?contentId=4KWIBufBC68JDZ6yiN_iZw) - [Assign a primary assignment group for each agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setup-primary-group-wfo-itsm.html?contentId=zPYPCki2YWUSIFll4twwaQ) - [Admin Console](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/admin-console-wfo-itsm.html?contentId=cKIt3YTyJGmscYRf3NT~xA) - [Define groups as WFO assignment groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/manage-assignment-groups-admin-console-wfo-itsm.html?contentId=luDBPgZ3R4S619hgrmQRBw) - [Define access to each application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/define-application-access-admin-console-wfo-itsm.html?contentId=vRieXxm22nBYoXoylmifIA) - [Channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/exploring-channels-configurable-workforce-optimization-itsm.html?contentId=UrExHlMXhZyZCk7n5G3XqA) - [Example for using channel management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/example-queue-management-configurable-wfo-itsm.html?contentId=J9mPzWKM1VpeCbGviT79IQ) - [Setting up Channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setup-channels-configurable-workforce-optimization-itsm.html?contentId=fmwUdo~D_dZsp59v0UPcHQ) - [Add service channels and queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-channels-queues-configurable-wfo-itsm.html?contentId=R8oCmMEGABO4q3hWKboIGw) - [Create assignment rules and groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-assignment-rules-configurable-wfo-itsm.html?contentId=DhT8CQE_aNdn3eBVmGDzWQ) - [Configure KPIs for service channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-kpis-service-channels-configurable-wfo-itsm.html?contentId=1PhgEb7O6BXUVXOBxsuVLA) - [Configure KPIs for agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-kpis-agents-configurable-wfo-itsm.html?contentId=4b_McPBWMadZKXkSwb_dag) - [Configure KPIs for queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-kpis-queues-configurable-wfo-itsm.html?contentId=~R63d6tgOe3yOP_sHRTAkg) - [Configure supervisor lists for service channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-lists-channels-configurable-wfo-itsm.html?contentId=C8IK_Fi_4S2a_k620Itj3g) - [Schedule the generation of a daily report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/schedule-report-configurable-wfo-itsm.html?contentId=prxOWigQ1lBVIfLERsSfag) - [Channel Management extension point](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/extension-points-channels-sort-order-wfo-itsm.html?contentId=co02_4KAVbs9GiJXofX6iw) - [Routing work items](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-channels-workforce-optimization-itsm.html?contentId=ui826yibSDt2u~EXzXWwFA) - [Monitor ongoing work in service channels and queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/monitor-service-channels-configurable-workspace.html?contentId=_SIH5d5sUIyQf3dum4uLNw) - [Manage service channels and queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/monitor-queues-itsm-configurable-workspace.html?contentId=Qh9jRmjTGg5M5~otrrkT4A) - [Assist agents by joining their chat conversation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/help-agents-using-chat-itsm-configurable-workspace.html?contentId=pnZRxatmk_qy0vccv4XtaA) - [Allocate work items manually to agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/assign-workitems-manually-itsm-configurable-workspace.html?contentId=j2fL9~iEo5G6yhg9TxQn9A) - [Track and analyze agent's performance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/view-agents-availability-itsm-configurable-workspace.html?contentId=k1cBzQ7MBBUmZ0lE9D41og) - [Override channel capacity for an agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/override-channel-capacity-itsm-configurable-workspace.html?contentId=ez6HsNZXda1gMIQq5VFIXQ) - [Using Voice](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/voice-configurable-wfo-itsm.html?contentId=bm41ONYyPAv1KwsqahDFgg) - [Associate Amazon Connect queues for ITSM to a ServiceNow instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setup-cloudcallcenter-itsm-configurable-workspace.html?contentId=xYDtF~QkEVyVJYHE2sCYOQ) - [Listen in to an agent call](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/listen-in-to-agent-call-configurable-workspace.html?contentId=HiujiTcEaTntvpraErQ1eg) - [Analyze transcripts and sentiments for the Amazon Connect phone channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/analyze-transcripts-sentiments-wfo-itsm-confgurable-workspace.html?contentId=WzXiSi3ur4baDYBByDDqiw) - [Analyze skills for your teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/analyze-skill-usage-teams-configurable-wfo-itsm.html?contentId=ghXWRAA7_0afGcde_gDPyg) - [Channel Management components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-channel-management-reference.html?contentId=m4IDKzFXLC_RnRFs7Bu4Cw) - [Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/explore-schedule-configurable-wfo-itsm.html?contentId=dpPSBZQt~fTTCFEUCnkVuw) - [Example](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/example-scheduling-configurable-wfo-itsm.html?contentId=YCAji9do7WX3fmHrhFJbSA) - [Setting up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setup-scheduling-configurable-workforce-optimization-itsm.html?contentId=ilX4d8KXT4k55Hoq~PuMHQ) - [Configure the due date logic for shift approval flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-time-off-shift-swap-approval-flows.html?contentId=n0hZW7_2BlK9GmIZnrWXEA) - [Configure event categories for the ITSM Manager Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/categorize-events-configurable-wfo-itsm.html?contentId=ZIlXJBqfNmTo33_MLCVGug) - [Configure an event load order](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-event-load-property-configurable-workspace.html?contentId=zwm0eMsA9GxYrLjhac0W0w) - [Create or enable access to event types to add them to the team calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-events-team-calendar-configurable-wfo-itsm.html?contentId=hLEtLUpr41AaXeoXzPi8BQ) - [Event type extension points in Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/extension-points-configurable-workforce-optimization-itsm.html?contentId=bHsIIEqUvuQKVfkA63Krfw) - [Synchronize agent calendar with the Microsoft Outlook calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/synchronize-microsoft-outlook-wfo-itsm.html?contentId=1bUkk3K7LVnTaYpnJS0AUg) - [Set up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/synchronize-microsoft-calendar-wfo-itsm.html?contentId=x3WUxsYmt3zXPsUxLIplEg) - [Scheduling your teams' work](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/scheduling-configurable-workforce-optimization-itsm.html?contentId=xiMFuTFlnM9oGVTNdXQqbg) - [Create a shift plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/manage-team-shifts-configurable-wfo-itsm.html?contentId=g9ChYU6ydwawdnehbeGYjg) - [Create a schedule plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-schedule-plan-wfo-itsm.html?contentId=~kCfV36VLcMHRngzZIy2vw) - [Enable your teams to sign up for work shifts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/agent-shift-signup-wfo-itsm.html?contentId=3Ap2leKLhXqVirmFLl9k~w) - [Publish a schedule plan for visibility into team coverage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/publish-schedule-wfo-itsm.html?contentId=yzpw~XxKWKcWVj8gbMofqA) - [Track and manage your teams' schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/approve-time-off-shift-swaps-wfo-itsm.html?contentId=F2p3htcNycrtqZRskbJ7yw) - [Analyze your staff alignment using Demand Forecast](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/analyze-staffing-demand-forecast-wfo-itsm.html?contentId=xSEnp3WqmdDPnjtqOr1s6w) - [Understanding user criteria for event types](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/understanding-user-criteria-event-types-wfo-itsm.html?contentId=1bdhnploicQ6WZteWEHM4g) - [Create user criteria](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/user-criteria-event-types-wfo-itsm.html?contentId=mLVkI3vHaq~f5DHC4IxAQw) - [Include or exclude user access for event types](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/include-or-exclude-user-access-for-event-types.html?contentId=Y6W_rIk2_OTrUALYWq79Zg) - [Verify access criteria for a group or a team member](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/verify-user-access-wfo-itsm.html?contentId=3ybUk3sd5hOZQFNizWZUcQ) - [Add events to the team calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-events-team-calendar-wfo-itsm.html?contentId=h3WAqjXLssd4WqsvnrDG3Q) - [Swap your agents' shifts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/swap-agent-shifts-configurable-wfo-itsm.html?contentId=0azzIfFiMs3aaioGmDPEHA) - [Scheduling components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-scheduling-reference.html?contentId=FbKwNc7MYF4PggOBmuMPVA) - [Schedule Adherence](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/schedule-adherence-configurable-itsm.html?contentId=KlgRFDGxpAxNWBQZ4o8RqQ) - [Monitor schedule adherence of your agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-workspace-view-schedule-adherence-itsm.html?contentId=y4ZOaLFJO7YW0WLJNFvI3Q) - [Use time-worked summary to analyze agent schedule adherence and conformance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/analyze-configurable-workspace-time-worked-summary-itsm.html?contentId=yD5CPFQmC8Q7MgmG9f_XDA) - [Schedule adherence extension points](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/extension-points-configurable-schedule-adherence-itsm.html?contentId=6fYwuPPyXCUJhVDQsHt72Q) - [Configure properties for schedule adherence and conformance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-adherence-parameters-wfo-itsm.html?contentId=oT_OQTVaxR0r6GrR44EaEw) - [Demand Forecast](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/explore-demand-forecast-configurable-wfo-itsm.html?contentId=uzNqjh_ivn70Y5oPZoC7tQ) - [Setting up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setting-up-demand-forecast-configurable-wfo-itsm.html?contentId=Q4_YCnavC1Jmbl1vFYXAuw) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-data-collection-configurable-wfo-itsm.html?contentId=pKSm7qlOq10XvnD_OAyTLw) - [Define the minimum and maximum number of agents to forecast demand](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/define-number-of-agents-configurable-wfo-itsm.html?contentId=AIoTfTUQoP5yCJDGdmaYsA) - [Modify forecast parameters to visualize forecast data](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/modify-forecast-parameters-configurable-wfo-itsm.html?contentId=kMOcl47vQs85VFYQfqvmSQ) - [Create a manual adjustment for a forecast](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-manual-adjustment-configurable-wfo-itsm.html?contentId=hAOT_nJAsF9Udo1xoyfJ3Q) - [Demand Forecast components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-demand-forecast-reference.html?contentId=iR9ZJH__Mnql6JlvDuo6tw) - [Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-scheduling-wfo-itsm.html?contentId=qc7Mnyak9i5M~2qBQajM1g) - [Setting up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setting-up-work-scheduler.html?contentId=Y61NrR5~nBmccpqw3hCalA) - [Customize a Work Scheduler card using the Next Experience UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/customize-workscheduler-card-wfo-itsm.html?contentId=H2oaI2o2Zc5_oNbYDT91Pg) - [Set up a work configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setup-work-scheduler.html?contentId=c99ZIZA6Vwc2VC5XlQsgMQ) - [Create a Work scheduler card using the Next Experience UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-workscheduler-card-wfo-itsm.html?contentId=_s8qjn7Ch7uGYmRYLJ2LwQ) - [Create a client state parameter for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-sched-create-client-state-params.html?contentId=EAjImlqJ0BHgOcUuU3U9nQ) - [Create page scripts for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-sched-create-page-scripts.html?contentId=YTzrO4GeLBmrtNxR2KNsPg) - [Define the workItem property in the Work scheduler page configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-sched-create-page-properties.html?contentId=D7Kx70N2LPAjlPQKTL2kIg) - [Define event mappings for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-sched-event-mapping.html?contentId=Box1oXnE5n~mVT5~LyFIUQ) - [Configure container components for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-sched-card-based-container.html?contentId=hukOb_t5MkJojNUbQL496A) - [Configure a Work scheduler card heading component](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-sched-card-based-header.html?contentId=rUj7_dftlOWIlAVQAxd0HQ) - [Configure a display type component for a Work scheduler card](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-sched-stacked-component.html?contentId=ijp23zrZQKogqSabDkflUg) - [Configure an avatar component for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-sched-avatar-component.html?contentId=xDpf37qvR8KpWpaiNc40Pw) - [Associate a work scheduler card to the work configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/associate-card-config-wfo-itsm.html?contentId=U8qbk6VUYmp5LGkE~F1h4w) - [Create extension points](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-work-sched-ext-points-wfo-itsm.html?contentId=iN2igT_EaLM9SWL~wYPwjQ) - [Assigning work](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-scheduler-wfo-itsm.html?contentId=mtA4Z2v5cvktSOxew9C0nQ) - [Assign work based on your teams' skills and capacity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/track-tasks-teams-wfo-itsm.html?contentId=QRphvlOvqtDW0E6hYnowwg) - [Create a criteria for a matching rule in Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/assignment-rules-work-scheduler-wfo-itsm.html?contentId=cf9IX4p~DQwLOE_0R8qHmw) - [Matching criteria for work items in Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-items-assignment-matching-criteria-wfo-itsm.html?contentId=S~~rpTgBw~YBx_JZHbeRNQ) - [Work Scheduler components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/work-scheduler-wfo-itsm-reference.html?contentId=JbtPvgfJh8qPbWa73HsNCw) - [Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/explore-teams-configurable-workforce-optimization-itsm.html?contentId=RK4BPb8IM3NJDKdpCa0YFA) - [Example](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/example-team-reporting-configurable-wfo-itsm.html?contentId=rH9jrgxCzBq9~doG6lQTtQ) - [Setting up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setup-teams-configurable-workforce-optimization-itsm.html?contentId=9haVKNedG_lUazAE3rZxAg) - [Add a system property to set default date range](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-property-date-range-wfo-itsm.html?contentId=Ku1yPGHZ2Yedn2V~iBpPqw) - [Create KPI groups to monitor team performance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-kpi-groups-configurable-wfo-itsm.html?contentId=G2FEQ35sb65ooC~0OSmBBw) - [Copy a KPI group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/copy-a-kpi-group.html?contentId=WT4EIcW4VTu2uPezqC3vIg) - [Create a threshold for each KPI in a KPI group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-threshold-for-kpi-in-kpi-group.html?contentId=WVDl9fWJH0w0_YyNJAJTtw) - [Add managers to a KPI assignment group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-manager-assignment-groups-configurable-wfo-itsm.html?contentId=gTx92bFJbtGhz5Keh8aumQ) - [Analyzing team performance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/teams-workforce-optimization-configurable-wfo-itsm.html?contentId=bNr6dC7Tni8NuS4qF8SeBg) - [Add KPI targets for agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-kpi-targets-agents-wfo-itsm.html?contentId=07HuWrRfmGmv6UaeJy7GoQ) - [Analyze the performance trends for your teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/analyze-team-KPI-trends-configurable-workspace.html?contentId=Jjyk3CtyHqrgp7yNd42HCA) - [Get insights into performance of your team](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/analyze-process-insights-po-wfo.html?contentId=r1cx3jU0RY68iuQlGS_w7Q) - [View the performance data of your team for a specific date](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/view-team-performance-data-specific-date.html?contentId=hleWxnbYqdOZnXwgoGUXBA) - [Teams components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-teams-reference.html?contentId=f7ZDsWfA4M0N3x7Rbcyc5A) - [Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/explore-coaching-configurable-workforce-optimization-itsm.html?contentId=8oR8iLGchug80CeK7Q3bsA) - [Example](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/example-coaching-configurable-wfo-itsm.html?contentId=3YFRMYS28QhZbWPlA1YX_Q) - [Setting up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setup-coaching-configurable-workforce-optimization-itsm.html?contentId=fDSpi_QqisClWXCBiOK~Vg) - [Configure an indicator to display in the Overview tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-property-coaching-quality-indicator.html?contentId=tJAKuz8t4Dq5At1EGIjVbw) - [Configure a list menu to display in the Learning tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-listmenu-configurable-wfo-itsm.html?contentId=5hbSpYXAgDSLZbM8UQ7qxQ) - [Integrate Coaching With Learning with third-party learning management systems](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/integrate-learning-third-party-configurable-wfo-itsm.html?contentId=2Pz9yGoj09oze7jrc4fXFQ) - [External Content Integration Sources](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/integration-source-coaching-with-learning-coaching-wfo-itsm.html?contentId=4DSMlMigTsH8roY9Zu67jw) - [Training your teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/coaching-configurable-wfo-itsm.html?contentId=r2n~cWLmljRdJZ~VgTRzwQ) - [Overview page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/wfo-itsm-coaching-overview-page.html?contentId=WH32qEvRMKQaTABQsVlFsQ) - [Learning](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/workforce-learning-configurable-wfo-itsm.html?contentId=W1EL2TruBvuGdsuEDhIycw) - [Create a course catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-course-catalog-wfo-itsm.html?contentId=iRs1uk2fF71h9UTtre9aiA) - [Create a learning library](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-learning-catalog-configurable-wfo-itsm.html?contentId=WOYDJrWHKqt5udjy6Ul5aA) - [Create internal learning content](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-internal-learning-content-configurable-wfo-itsm.html?contentId=FzpyUsRLTcJVqDKWPWCEPA) - [Access external courses using Coaching with Learning](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/integrate-external-courses-configurable-wfo-itsm.html?contentId=IbeTZNaMQsDuJ1rTln69FQ) - [Assign a course item to agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/assign-learning-course-wfo-itsm.html?contentId=PfFhlojvhdJz1TgQZPtgAQ) - [Create a learning path](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-learning-path-wfo-itsm.html?contentId=Tmfuu9lby5Not1iPWyU6dA) - [Assign a learning path to agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/assign-learning-path-wfo-itsm.html?contentId=7Gw9e_tUgNFYQAJGEZbvkQ) - [Create a learning task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-learning-task-configurable-wfo-itsm.html?contentId=uCBfNKtl~yoUZKqt_i09Qw) - [Analyze quiz details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/analyze-quiz-details-wfo-itsm.html?contentId=Lr29MBNPwZwGmaJ_GynP7w) - [Surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/surveys-wfo-itsm.html?contentId=BN69CEBwCuAgc_1jmtN79A) - [Assess the quality of your agent's completed tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/assess-skills-automatically-configurable-workspace.html?contentId=cPKDCAPdbLt6RGel18NGAg) - [Create a survey](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/create-survey-wfo-itsm.html?contentId=14P8WNzCrG2CyAoG~bu9UQ) - [Assign a survey to agents or groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/assign-survey-user-group-wfo-itsm.html?contentId=1a64uzYRooK2R~YDEcE9rA) - [Coaching components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-coaching-reference.html?contentId=rJNuvQPHnzPEgjFHfC0rzA) - [Skills Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/skills-management-wfo-itsm.html?contentId=drQhmUXeeiFlT9Zzrmeh0Q) - [Setting up skill prediction](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/setup-skill-prediction-configurable-wfo-itsm.html?contentId=Jc4RinmUhxgZlQt1icKg3A) - [Use extension points](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/extension-points-skill-prediction-wfo-itsm.html?contentId=qJMYANfcl~BfxSTtF611lg) - [Adding skills to agents' skill set](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/adding-skills-agents-skillset-wfo-itsm.html?contentId=SBkkYVAFPTbXh~XMtOb8QQ) - [Add or update skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-skills-configurable-workspace.html?contentId=EM~4J~L_TZPRwx1UvcbXtA) - [Approve or reject recommended skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/approve-reject-recommended-skills-configurable-workspace.html?contentId=sGbURT3QIxB95pHsaNcdxA) - [Initiate a skill review for teams or groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/generate-skill-review-wfo-itsm.html?contentId=Fpqj4syorhy4b~g3VlB9ew) - [Approve or reject a skill review request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/approve-skills-wfo-itsm.html?contentId=G2zjJGIeo5X4Rt4Zxz5QLg) - [Routing work based on skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/skill-determination-configurable-wfo-itsm.html?contentId=WqtC1ayIgkL1UvUI8J9H_w) - [Automatically add skills to incidents or interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/add-skills-automatic-itsm-manager-workspace-configurable-workspace.html?contentId=QesYPZpxr8HPuBrzW3C3wA) - [Skill review request components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-skill-review-request-reference.html?contentId=VdgYlRkLHtGKyH3kLjXsIQ) - [Skill Recommendation components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-skill-recommendation-reference.html?contentId=IHUoDzJnQLZY95JLC6P4jQ) - [Advanced configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/advanced-configuration-workforce-optimization-itsm.html?contentId=1cyp~~LVBXM19Wfafv1Dvg) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/workforce-optimization-itsm-reference.html?contentId=RSI2iJN~W_PKwUDpBNKMgQ) - [ITSM Manager Workspace components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-itsm-manager-workspace-reference.html?contentId=jHI6l60_tbOnFo6vCYCj5Q) - [Components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/components-installed-workforce-optimization-itsm.html?contentId=zQteHloERvdat5wxRdbVPg) - [Domain separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/domain-separation-configurable-workforce-optimization-itsm.html?contentId=9GgGa~jVhBD2J_ehyDOvXQ) - [Global Search](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/global-search-wfo-itsm.html?contentId=jYPdAzeHgnuJ7wn~fBv24g) - [Requesting time-off using the ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-agent-schedule-mobile-wfo-itsm.html?contentId=nCVKUyWVMaFmNutjL91FGg) - [Notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-mobile-notifications.html?contentId=Jg2QruBYIl2385rb78wuOA) - [Make a request to swap shifts or take time off](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/manage-schedule-configurable-wfo-itsm-mobile.html?contentId=9s8BAH6bwbhJbesoQLWkpw) - [Approve or reject a shift swap](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/approve-reject-shiftswap-configurable-wfo-itsm-mobile.html?contentId=25N5p_IkEBsHVr_wC_vJuQ) - [Track and manage your agent's schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/approve-reject-requests-configurable-wfo-itsm-mobile.html?contentId=hTkrrjmfKCScc397SjvCMg) - [Landing pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-landing-pages.html?contentId=F5XVXZ7Y~2RGWGabvmy~gg) - [Manager landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/wfo-itsm-manager-landing-page-configurable.html?contentId=WoPa_~PTeGC0AdOfvjdH4Q) - [Channels landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/channels-itsm-manager-configurable-landing-page.html?contentId=2eV~iF31trjwIddUA3CotA) - [Coaching landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/coaching-configuable-landing-page.html?contentId=aECpyuC2DO6dfoxjfxt9vg) - [Customize a page using the Next Experience UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/customize-wfo-itsm-page.html?contentId=WW9JY4NF8HyWlsMg6iTWUg) - [Configure filters for ITSM Manager Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-filter-configurable-manager-workspace.html?contentId=W6vYQt9zgRBlvN26Q4KNcw) - [Add or remove access to assignment groups in manager workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/specify-access-assignment-group-wfo-itsm.html?contentId=r8aSUgic4Xs87snQ0a~XDA) - [Using extension points to include access for specific groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/ext-points-exclude-access-wfo-itsm.html?contentId=HUa~ATEcGRWaRlnqBCvTRg) - [Exclude access for specific groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/configure-access-exclusion-wfo-itsm.html?contentId=ve6vsVL2LdTi03VnAnhl_w) - [Verify the display of the right groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/workforce-optimization-for-it-service-management/verify-group-access-wfo-itsm.html?contentId=AmuF8EnKl4BEyqRZN2XwmQ) - [Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/c_IncidentAlertManagement.html?contentId=4ZFd_Q0QjWm1SyuGbj76HA) - [Exploring Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/explore-inci-comm-mngmt.html?contentId=lIQEgTqcFD50WV0y1aTDOA) - [Incident communication plan state model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/incident-comm-plan-new-state-model.html?contentId=bjsNIxaWfF9w1vVtLade0Q) - [Incident communication plan state model (old)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/r_IncidentAlertLifeCycle.html?contentId=78jOghHxB5ieKgyQpigpdg) - [Configuring Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/config-inci-comm-mngmt.html?contentId=s7RO08HyRCZFDAxHwnKEnA) - [Install and activate Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_ActivateIncidentAlertManagement.html?contentId=ETHFe~Oa1zv1l6o_5EJ2_w) - [Managing Incident Communications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.html?contentId=WdbgNTnJ~Ac~whM4nVRsOw) - [Communication plan definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/communication-plan-definition.html?contentId=ADUgvWWhPeCS3Qs_KMBhdA) - [Communication task definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/communication-task-definition.html?contentId=J4Fv8WInXQKLUVyh_lCrUg) - [Communication contact definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/communication-contact-definition.html?contentId=yfyUpxLscvZYkuGHhTMUIw) - [Communication channel definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/communication-channel-definition.html?contentId=Vqnppy1ykRX4G8RnepOcdg) - [Create adhoc incident communication plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/c_CreateIncidentAlerts.html?contentId=z6lGY20lk8ZFRpSJPVW5wg) - [Create adhoc incident communication plan from Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_CreateAnAlertDirectly.html?contentId=6RgTwXOMp2p9R~trf16p3A) - [Create adhoc incident communication plan from incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_CreateAnAlertFromAnIncident.html?contentId=qBIj0ivgMu~7u8hRU2Nmng) - [Create adhoc incident communication task from Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/create-adhoc-inci-commu-task.html?contentId=NWprmJ5iAJbWePy_hFPplw) - [Incident Communications Management and Contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/c_IncidentAlertContact.html?contentId=h9Y1kAqjKVhuVdCT2vwy7A) - [Responsibilities for Incident Communication Plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/r_ResponsibilitiesForIncidentAlerts.html?contentId=cWqhdeaMRpTAL17Zrutn1Q) - [Define contact responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_CreateAContactResponsibility.html?contentId=aUynwu9qZkVDSBUFcppmsg) - [Create a contact definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_CreateAContactDefinition.html?contentId=O1S58xG19LUiXfvpaUm6sQ) - [Create a default override](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_CreateADefaultOverride.html?contentId=zVGneGMU1cX7KJswlaHoIA) - [Add a user as a contact](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_AddAContactManually.html?contentId=wYTX7J8oV5ItQb0W~HcA7w) - [Close an incident communication plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/close-an-inci-comm-plan.html?contentId=bW59zrEdUbbV2xvVjWyfPA) - [Initiate conference call on incident communication task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/initiate-conf-call.html?contentId=wB9sv3AUj7fiw0FZkFFUFA) - [Join or end conference call on incident communication task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/join-end-conf-call.html?contentId=xOTWGq2SygZDuuy_tM1ahg) - [Send communication updates](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/send-comm-updates.html?contentId=QhjVxUnZ4Gtyk~EJRa7D7A) - [Run an incident communication plan report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_RunAnIncidentAlertReport.html?contentId=PCK7rMPg2JOH0V6XUfHdhA) - [Subscribe to incident communication notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/t_SubscribeToANotification.html?contentId=CExeacaa6XQZLrip4ouZYg) - [Incident Communications Management reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/reference-section-inci-comm-mngmt.html?contentId=ZazS5ydmzsTe8jljmrEvoA) - [Components installed with Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/components-installed-with-icm.html?contentId=Nqsid1~AgvK0mSaRmwElEw) - [Domain separation and Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/domain-separation-incident-comm-mgt.html?contentId=s04XMEcU_jXWUUmn3pi0Ng) - [Incident Communications Management integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/inci-commu-mgmt-integrations.html?contentId=DF0vMHKMP3F~EJplhc851Q) - [Notify with Incident Communications Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-communications-management/c_NotifyWithIncidentAlertManagement.html?contentId=04sn8nJFbjsDmINbEXpevg) - [Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/c_IncidentManagement.html?contentId=ngc54l_wLqepTb_7DDZnPg) - [Exploring Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-management-process.html?contentId=3I0BlkEppBzRR5cZdvdHlg) - [Life cycle of an Incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/c_IncidentManagementStateModel.html?contentId=61oQplAz7ZwXDOirijWIxQ) - [Configuring Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-configuration.html?contentId=slk96msDa_AsRZDjxPHIPA) - [Quick start tests for Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/quick-start-tests-im.html?contentId=EzeSeNsNulyIByl_PrCAtQ) - [Incident Management properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-management-properties.html?contentId=hQdRCAvck6EiRUVX9Wxc2Q) - [Incident categories and subcategories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/r_CategorizingIncidents.html?contentId=RWiaV3St0QsgtctrRGOinA) - [Configure incident category or subcategory](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_AddRemoveIncCatSubbCat.html?contentId=fOf8dDXuHdDMY6TOL1FBzQ) - [Add a category or a subcategory](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/add-new-category.html?contentId=g1mVtOnE3A8KQztq4yfZ7w) - [Delete a category or a subcategory](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/remove-category-subcategory.html?contentId=2_0o9hg6RldpW0nnvi2hHg) - [Define priority lookup rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/def-prio-lookup-rules.html?contentId=L0eSyAZh1QD0iDen8Pz55Q) - [Define assignment rules for incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_DefinAnAssignRuleIncidents.html?contentId=xESAc7IJoKEt0ftizp7gGw) - [Incident templates and record producers](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-templates-record-producers.html?contentId=maszqW29BxBkueH~TI787A) - [Create incident template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_CreateAnIncidentTemplate.html?contentId=sPRX4rCAJW0VE1SIEkg0sw) - [Create a module that uses incident template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_UseATemplateFromAModule.html?contentId=Nb_cJgkmGLCoNUvkM9D1MA) - [Create a record producer to log incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_CreateARecordProducer.html?contentId=szdPs87rSAYvxwZXDMP7XQ) - [Create a record producer using a template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_CreateRecProducWithTempl.html?contentId=xv0RracepjeCXb2h0VYGrw) - [View incident notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_ViewIncidentNotification.html?contentId=gGGSoW7IKzcWUgoVK2BYxw) - [Email notification redirection](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/email-notif-redirt-inci-major-inci.html?contentId=CXbXvsduusGjRHIttI3IHg) - [Configure default user for auto-closing incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/change-default-user.html?contentId=FM4TuwsTUFZmS7uXv5OBlQ) - [Applying CSDM guidelines to Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/itsm-incident-use-case-product-view.html?contentId=PSn3REkUN5SEQgbvdampJg) - [Incident Management and CSDM tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/itsm-incident-use-case.html?contentId=PqCwiPi3K~6kujqMRm6PlA) - [Incident Management use case](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/itsm-incident-use-case-example.html?contentId=ONKZpnlYmlqFE6m1HfJ6Ww) - [Set up the Incident Management form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/csdm-inc-mgt-form-configure.html?contentId=e~XJXRW1FoA240V4w8MEyA) - [Incident Management considerations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/itsm-incident-use-case-trouble.html?contentId=jLIj4m9ztXayxKBRRfGTLg) - [Incident ticketing integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/c_IncidentTicketingIntegrations.html?contentId=U1ucuzbVgEiNO2dLKRjdDQ) - [Uni-directional incident ticketing integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/c_UniDirIncidentTicketIntegrations.html?contentId=Rh8VvfINgm51WFbhmkxrHA) - [Bi-directional incident ticketing integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/c_BiDiIncidentTicketingIntegrations.html?contentId=BczA93tLho7k~JV~S~OI4g) - [Configuring Microsoft Outlook to create incidents and VTB tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-incident-outlook.html?contentId=bSe1hIleXC~oIZD7b~VdUA) - [Activate the ServiceNow Add-in for Microsoft Office](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-outlook-add-in.html?contentId=kZwjO6HWNg~ck8IjabcYJw) - [Deploy the ServiceNow Add-in for Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/deploy-outlook-add-in.html?contentId=idY8jQyAAOanz08lckgnXA) - [Managing incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/work-on-incidents.html?contentId=5hGTjMBHxOTTsHfP9dMV~g) - [Logging an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/logging-incident.html?contentId=E9t_0qQsLDNd9rLRkP32NA) - [Create an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-an-incident.html?contentId=pV6wmBGmxsb1Cd61Rmxruw) - [Working with incident record form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/working-incident-record-form.html?contentId=6tXEGzXsep4PBXKIdxtaVA) - [Capture affected CI information](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/track-ci.html?contentId=0_JtJW6BrFlLcH9j1~_QGg) - [Create a template from the incident form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-template-inci-form.html?contentId=~riCAFvNN4FuEmvotqdE3A) - [Apply a template in the Incident form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_UseATemplateFromAForm.html?contentId=Nn9fPYukuopknKrk~1Nsfg) - [View VIP status for a caller in incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_FlaggingVIPs.html?contentId=MZFPd0v~RLJpHHBhSByTFA) - [Use Microsoft Outlook to create incidents and VTB tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/use-outlook-add-in.html?contentId=z32KMo9vYCrpFShJ0fdxJA) - [Create an incident task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-incident-task.html?contentId=VH5AUruli5q_JoyjWR_ysg) - [Synchronization between an incident and its incident tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/inci-inci-task-state-sync.html?contentId=PhT51YG~e7T5Re6J~0tfPA) - [Create a record from incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_PromoteAnIncident.html?contentId=srtJBA3VREM9hO~t_CAgrg) - [Create a request from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-request-from-incident.html?contentId=71PKtycmUfWwHw7RaKT2pw) - [Copy an incident or create a child incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/copy-incident-or-create-child-incident.html?contentId=V1X6VaIaTBzAVFbzZezU0A) - [Synchronization between a parent and a child incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/parent-child-state-sync.html?contentId=9CnYxKeboE1MzHsPEzRZ7w) - [Enable the display of incident special handling notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-special-handling-notes.html?contentId=tskBHs1mDZP9ZWTlNkDK1A) - [Create knowledge article](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-a-knowledge-article.html?contentId=r~qA3kPAjVn8_3k7~ROAow) - [Create a knowledge article from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-knowledge-incident.html?contentId=l5HuSeCew86EZ572au0cNQ) - [View affected CIs in the dependency views map](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_UsingTheBSMMapToLocateAffectedCIs.html?contentId=gqY8d4L4N1rp9wgWDYqsIQ) - [Refresh impacted services and CIs for incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/refresh-impacted-cis.html?contentId=AHPxehe6k4jJQUPjceC5ZA) - [Associate CIs with incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/associate-cis-with-incident.html?contentId=4i7HlZl0IZoAwLcVHGy_Cw) - [Update the resolved incident notification template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_UpdateTheResolvedIncidentNotificationTemplate.html?contentId=FiBiqCJ9foz_0mtD8UPFww) - [Incident resolution and closure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/c_IncidentResolutionAndRecovery.html?contentId=5mAMBGmHvNuOAzwKfWganw) - [Resolve and close an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/resolve-and-close-an-incident.html?contentId=VYzF1YBFila1y8xEnez85A) - [Configure incidents to close automatically](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/configure-incident-auto-close.html?contentId=x8fM0w0pKo_c~uCII3fQ~w) - [Close multiple incidents from list](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_ClosingIncidentsFromAList.html?contentId=LSvA7jXrUd8Q3jixjSNDtw) - [Create a UI action to close multiple incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/t_CreatingAUIAction.html?contentId=KFenf3eqOU~boFQCUsfE0g) - [Reopening an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/reopening-incident.html?contentId=updiomKyX13bBMhET23~JQ) - [Incident standard ticket page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-stnd-ticket-page.html?contentId=IM7JzZBhjHpNvHceP~Q3QQ) - [Configure incident ticket page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/config-inci-ticket-page.html?contentId=sqLwuFVad6JifRSesSpOXA) - [Managing major incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/major-incident-management.html?contentId=6_12bgQye3bX0MnLgR3O1Q) - [Major Incident Management process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/major-incident-management-process.html?contentId=GGQuPdQjArcFMUYTpGKcWQ) - [Major Incident Management plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/mim-plugins.html?contentId=cgkZVvemEfEIpjnWY5CCpg) - [Activate Incident Management - Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-major-incident-management-plugin.html?contentId=O4ad_0Fz0AoX0Z20J26QZg) - [MIM components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/installed-with-mim.html?contentId=iGQVcq5KIbd6XbWFG1ncuA) - [Slack notification installed with Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/slack-notification-installed-with-MIM.html?contentId=gSLii~EIMd~Q90DRnPtzgg) - [Quick start tests for Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/quick-start-tests-mim.html?contentId=BSI6UELdvUsqJBbOvKDUsg) - [Create trigger rules for major incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/major-incident-trigger-rules.html?contentId=QEd9gCf5rThHyyHvQ8JIqg) - [Working on major incident management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/work-on-mim.html?contentId=9IRTe4zk3BpSeihf~NMI_g) - [Create a major incident candidate](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-major-incident-candidate.html?contentId=aGEfSX8wWLDNiZDg1BvbvQ) - [Create a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-a-major-incident.html?contentId=Y9zd~twbYnuPfP0jGwUQIw) - [Major incident assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/major-incident-assignment.html?contentId=rdiaZ8wyh_iv~ZZo3dBanQ) - [Accept or reject a major incident candidate](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/accept-reject-major-incident-candidate.html?contentId=MuVhVx2Jrv7kA1Y_wHzZFA) - [Associate multiple incidents with a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/asso-multi-inci-with-major-inci.html?contentId=0txrgNPv~s0Tg0mv3MPXTw) - [Reject major incident candidates](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/reject-candi-using-actions-menu.html?contentId=R4U86iyxiFLon7fRBOKJFA) - [Demote a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/demote-major-incident.html?contentId=lIbSluK2YF_U1JU6dYNX0g) - [Close a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/close-major-incident.html?contentId=6fPO_HbzOZo9q5CP6ELERg) - [View major incident information on the Incident form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/view-major-info.html?contentId=ACsXbkegpnHqGvdeDHsSlQ) - [Major incident workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/major-incident-workbench.html?contentId=D_u0Kquka_aAWOroz7RV~g) - [Major incident workbench UI elements](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/mi-workbench-ui-elements.html?contentId=Zssni3yaPZGgOmgAXznG_w) - [Major Incident workbench — Summary tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/mi-workbench-summary-tab.html?contentId=BKk5U5loQ7vel9YJ2j9~Rg) - [Major Incident workbench — the Post Incident Report tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/mi-workbench-pir-tab.html?contentId=L60C9rlqTXY0V1HO9bxTDg) - [The Communicate tab in the Major Incident workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/mi-workbench-communicate-tab.html?contentId=4oCVxj_LTueSCJGo5G8xyA) - [Major Incident workbench — the Collaborate tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/mi-workbench-collaborate-tab.html?contentId=t9XInY6IyA3H7LT_5VhNgg) - [Associate a new post incident report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/asso-new-post-incident-report.html?contentId=jDMif4vc4ebxqdkzBX1xMw) - [Add communication plan from the major incident workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/add-comm-plan-from-mim-workbench.html?contentId=uF4wCK8UAarQyeh8yU5YBg) - [Add similar incidents from major incident workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/add-similar-inci-mim-workbench.html?contentId=JUZJOr~C5a~2JOgUIVLFGw) - [Access on-call escalation path from major incident workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/access-escalation-path.html?contentId=w1_1TYFfxPFozeW84Ch0XA) - [Legacy: Major incident overview dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/major-incident-overview.html?contentId=unerajF7mQGkX_tSAU9Zaw) - [Reporting incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-monitor-track.html?contentId=UbcLtvNd_L67~cbpQTU7Jw) - [Legacy: Incident Management Platform Analytics Solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-content-pack.html?contentId=d8kV25ynpukpR1I~2V5noA) - [Legacy: ITIL dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/itil-dashboard.html?contentId=iRHknh_MFpCXln9b78UxZw) - [Legacy: Incident Overview dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-overview-dashboard.html?contentId=P7eImhGZIV8OCOKWjG7mVw) - [Legacy: Incident Management dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-management-dashboard.html?contentId=szF6aEQWAyDEzh~Hb9~5iA) - [Legacy: Incident Premium dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-premium-dashboard.html?contentId=5jle7yMjVLXL7RZQvvtzuw) - [Legacy: Incident Daily 7d - 28d dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-daily-7d-28d-dashboard.html?contentId=oX4r6tGFelgPu822gDm9lQ) - [Legacy: Open Incidents Age Monitor dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/open-incident-age-monitor-dashboard.html?contentId=us0AJbVRDarcM93RADld4A) - [Legacy: Open Incident State Monitor dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/open-incident-state-dashboard.html?contentId=HGRwLiP_DvqL8SgyZ~4V6g) - [Legacy: Open Incidents Reports dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/open-incidents-reports-dashboard.html?contentId=PQZc5l4lx3JQsG7IrIPYXA) - [Legacy: Incident SLA Management Platform Analytics Solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-sla-content-pack.html?contentId=jWg6gzTAs_k9PYZ0iJnZ2Q) - [Legacy: Incident SLA Management dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-sla-mgmt-dashboard.html?contentId=DWr73paf9ojF4Nd3vjc8AQ) - [Legacy: Overdue by State dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/overdue-state-dashboard.html?contentId=Yfg4hr1VaZFn2ozAeS2Z9g) - [Legacy: Overdue by Age dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/overdue-age-dashboard.html?contentId=1ipmpgmzxPekR9Uncu1FdA) - [Legacy: Overdue Reports dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/overdue-reports-dashboard.html?contentId=RYTCOnZOrgYVeF4nT09bsw) - [Use agentic AI](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/im-using-agentic-workflow.html?contentId=o4YVOS7g_oVZ_rwHUY~31Q) - [Implement Incident Management using Now Create assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/implement-incident-management-now-create-assets.html?contentId=blcS0iemoh47WhvHYk3JmQ) - [Reference section for Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/reference-section-for-incident-management.html?contentId=lGVZhgl6DcVPs3IL9cV~Sg) - [Domain separation and Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/domain-separation-incident-management.html?contentId=7rt3xj7EdgBoSpcXCfyLXg) - [Incident Management data model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-mangmt-data-model.html?contentId=Baou67ddJ~9~Np_G6hA__g) - [Incident Management plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/incident-mgmt-plugins.html?contentId=kohbG8oho53kQcbwnfWWyQ) - [Incident Management Best Practice – San Diego](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/inc-mgmt-best-prac-plugin-sd.html?contentId=qh5e70WhPS6KMlMCg9YGxQ) - [Activate Incident Management Best Practice – San Diego](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/act-inc-mgmt-best-prac-plugin-sd.html?contentId=HTNWlKkLvsDk2Hf89~ZE4A) - [Activate Incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-incident-plugin.html?contentId=T9fd_K0wsSfBvao__AET~A) - [Components installed with the Incident plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/installed-with-incident.html?contentId=m_8cPIVlLx3pjpxA~GGT0Q) - [Request Incident Management — Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-incident-management-core-plugin.html?contentId=QJfOmk3wNGzYxHHPa10T2g) - [Request ITSM Roles — Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/req-itsm-roles-inci-mgmt.html?contentId=jPdhujX1aoAE1gvLrybjrw) - [Components installed with ITSM Roles — Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/inci-roles-instld-itsm-roles.html?contentId=zENj53jh8BykWCn2WQ8Uqw) - [Activate Business Stakeholder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-business-stakeholders-incident.html?contentId=qa6Y_nS6H_LDR8yE5gynRg) - [Installed with Business Stakeholder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/installed-with-business-stakeholder-incident.html?contentId=GfVvqPw5j1rp7M3FRweznQ) - [Activate KCS Integration for Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-kcs-integration-for-im.html?contentId=Ip9T9LAzQqA7PqgFLPEvbg) - [Component installed with KCS Integration for Incident Management plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/installed-with-incident-mgmt.html?contentId=WGjzwNEXFoOmCiOVd_raZA) - [Activate Incident Management Notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-inci-mgmt-notification.html?contentId=eoTGtPuKei9LQ8bm3_E9Cw) - [Activate Incident Updates](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-incident-updates.html?contentId=cSJLy_bF_lKmQG8jwSiqag) - [Activate Incident Management — ATF Tests](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-incident-mgmt-atf-tests.html?contentId=QmzEf4QOKFHwde0Nom4XTQ) - [Enhanced security model features](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/comp-instal-itsm-enhanced-sec-features.html?contentId=YGgEqy4Q4wRjz~AfSeQrEg) - [Activate ITSM Enhanced Security Features for Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/activate-itsm-enhanced-security-inci-mangmnt.html?contentId=lz1g~2RkUpCAeWjbPsSDPg) - [Incident Management integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/inci-mgmt-integrations.html?contentId=uehrRKZyps0pLw1zqdZatQ) - [Universal Request integration - Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/inci-mgmt-integ-with-univ-req.html?contentId=lk~F~~_QysICbzpoir8INQ) - [Request Universal Request integration for Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/request-univ-req-integration-for-im.html?contentId=fDlto8X_RjzuqIkFla1j6Q) - [Create incident from Universal Request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-incident-from-univ-req.html?contentId=yARjrSn9g1rLmU2a7Zb_MQ) - [Transfer incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/route-inci-to-univ-req.html?contentId=X_daWWZCoh87PgouhseZlQ) - [Create an associated ticket from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/create-associated-tickets.html?contentId=yN1Bw6U7C7uekoTWV57lsw) - [Manage associated incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/resolve-reopen-close-inc-sp.html?contentId=QLVn~5XRtQWQLWgBAAEgHw) - [Customize fields copied from Universal Request to incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/customize-fields-copied-univ-inc.html?contentId=v9lBIldkerRyyd4mM8~q0A) - [Restrict an incident access](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident-management/restrict-incident-access.html?contentId=6nB9GqEVQs~RfZrhCetUEw) - [Now Assist for IT Service Management (ITSM)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm.html?contentId=_KBKB1NcgJ4SGRr0F2rslQ) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/exploring-now-assist-itsm.html?contentId=6vV95rJAf5_uB5R5~amIRw) - [Supporting information](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/supporting-information-now-assist-itsm.html?contentId=MXTE12Gb0r042hX7xGlRRg) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/configure-now-assist-for-itsm.html?contentId=16is3bOlCKEiqsuZqn5a8A) - [Skill inputs and triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-skills.html?contentId=ix7l0nTqdZhpOgw0TVfw6g) - [Configure in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/config-genai-va-itsm.html?contentId=6wYCA30hFDCOvPC2T964LA) - [Virtual Agent topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/itsm-va-prebuilt-topics.html?contentId=5Thu3gExB6Tjv_diTSDlXw) - [Customize a topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-customize-itsm-llm-topic.html?contentId=AGyh39CIdrErMM8CrvziKQ) - [Customize a skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/cust-now-assist-itsm-skill.html?contentId=znDQ7m6Iuod_jw5iP3f90A) - [Customize the resolution notes generation skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/cust-now-assist-itsm-gen-resolution-notes-skill.html?contentId=etE_h0kvDK7KSKtLdzjomA) - [Customize the Incident activity response generation skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/cust-now-assist-itsm-activity-response-skill.html?contentId=vsIpJ3BCYzkGWvGedTtYeA) - [Customize the incident summarization skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/cust-now-assist-itsm-record-summ-skill.html?contentId=xVhGW7hHkZ0yqlcRuCX3Nw) - [Customize the change summarization skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/cust-now-assist-change-request-summarization-skill.html?contentId=Rx5LEggNxz0OzBm48FrPVA) - [Customize the change risk explanation skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/cust-now-assist-itsm-change-risk-skill.html?contentId=v3vOx0S4OJEI_oRmK_3wpw) - [Customize request management skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/cust-now-assist-request-summarization-skill.html?contentId=CnKv~H3lSTiPBwoWt4m1tg) - [Use agentic AI in IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-ai-agents-use-cases.html?contentId=Q1hu4mZlr3BlG8eGbq28LA) - [Important considerations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/important-considerations-itsm-agentic-ai.html?contentId=vqYYbWIzl4It0zB~cuDlsw) - [ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-using-agentic-workflows-in-itsm.html?contentId=LKpMcRtHMZyiwvsU8hL42g) - [Triage and categorize ITSM incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-catincidents-usecase.html?contentId=3I6lLF_SwK5PJ9i841IUlA) - [Investigate and resolve ITSM incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-incident-resolver-workflow.html?contentId=N4QAFcGygMCSfSOxtvAYCA) - [Manage Microsoft 365 group members](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-O365-groupmembers-workflow.html?contentId=6UV8vEb_OEkvuRh_UYn8mg) - [Manage Microsoft 365 group members](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-O365-shared-mailbox-workflow.html?contentId=I77y8pfKhsestPGZwviVrg) - [Generate post incident reviews](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-mim-usecase.html?contentId=UshVD6pUIxltNjwJpvb5Zg) - [Generate change request plans](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-change-planner-usecase.html?contentId=PEIhnU_DvcAZX64YW_lBXw) - [Notify users with Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-twilio-text-usecase.html?contentId=QLNzl5b~5qWeB2WS9AZ2tQ) - [Voice](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-voice.html?contentId=5K2kXyrC5Lb~cLqg395kHg) - [Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/itsm-va-ai-agents.html?contentId=B~GYZjfj_6wwxQTGcyOgoQ) - [Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/using-agentic-workflows.html?contentId=uJDfLjFJvObyi1jEM2pchg) - [Assess conflicts for a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-assess-conflicts-workflow.html?contentId=t1Cn88trmV_g1L3_DmrnNg) - [Assess quality of a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-assess-quality-change-request-workflow.html?contentId=xxQV0wzo6OWzp6tcgHMVUw) - [Explain SLA](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-explain-sla-workflow.html?contentId=CvKaZkR7wrNESr2R6ZpyxQ) - [Schedule a change agentic workflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-schedule-change-agentic-workflow.html?contentId=tzkfQoZwBahsdmVXldXecA) - [Suggest configuration items for a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-suggest-configuration-items-for-a-change-request.html?contentId=nE9UQ0A4iBiC9lJ6YwZeIQ) - [Create outages for a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-create-outages-for-a-change-request.html?contentId=tdnSLwe~sMZ_vcctwNEifA) - [Create standard change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-create-change-request-workflow.html?contentId=A1KBRMvrmGOw2P4rukrfWg) - [Create standard change template proposal](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-aiagents-create-standard-change-template-proposal.html?contentId=kw3Kd~oMJc4tZ6m7~7p1hQ) - [Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/using-agentic-ai-workflow-im.html?contentId=DtU2zkPY01gfACRKGZSGwg) - [Wrap-up and resolve incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-wrap-up-resolve-incident-aw.html?contentId=Cc0cut110fOyeep3XB9sTw) - [DEX](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/itsm-dex-ai-agents.html?contentId=kC2wCI_hnMaTK6OeOJs0ng) - [Diagnose and resolve issues on DEX monitored devices](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-dex-diagnosis-resolution-workflow.html?contentId=_LLETJlfU0aHI2k_dUAWVw) - [Use generative AI skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/using-now-assist-for-itsm.html?contentId=jLuK~Uxf9Gr7pF0qWvG0hg) - [Summarize a chat conversation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/generate-chat-summary-interaction-now-assist-itsm.html?contentId=Yc7_AF~IsQhMmwUuLQZSVw) - [Summarize a Sidebar discussion](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-sidebar-discussion.html?contentId=yxqmTchRauCKs5F0QDOw4g) - [Summarize an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/summarize-incident-now-assist.html?contentId=jagbB6yyvWVanIE0HRzXTQ) - [Summarize an incident on reassignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/reassign-incident-now-assist-itsm.html?contentId=3L3Fp5uGfS2k3weXi0KONQ) - [Summarize a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/summarize-change-now-assist.html?contentId=_DNUveOLn5QaDFxHr1GPhQ) - [Explain a change request risk](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/change-risk-exp-now-assist.html?contentId=tDE1_muwaWyx1golcRa1zg) - [Generate the resolution notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/resolve-incident-now-assist.html?contentId=YuBdOBHhlxEuSq4MHxEYMw) - [Generate a knowledge article](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/Now-Assist-generate-article-SOW-itsm.html?contentId=wOXNTBsNShYpIty0BEIG6Q) - [Generate a chat reply recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-chat-recommendation.html?contentId=dxeHMXdDvgCLF6fHQcCrEg) - [Generate an email response](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-email-recommendation.html?contentId=EzjHXgBsACxpP1S630LPZw) - [Generate a Major Incident email recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-mim-email-recommendation.html?contentId=bIBFwWNO2wt18th8mGxNOQ) - [Ask questions on an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-incident-assist.html?contentId=PbYVOT0WpezhhzWKzotcrA) - [Request generative AI capabilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/request-gen-ai-capabilities-itsm-now-assist-panel.html?contentId=Nmf2VhxQOrxb6sDRZ0bOyA) - [Deflect an incident with self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/deflect-incidents-now-assist-itsm.html?contentId=U38liNAF2EOiByyz52t8Rw) - [Analyze sentiments](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/sentiment-analysis-now-assist-itsm.html?contentId=hOmvMgLl7AQlD1ufj4HLKw) - [Generate suggested steps](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/resolution-steps-generation-now-assist-itsm.html?contentId=q~iMec_4alRpgQZ81uJwGQ) - [Generate a response in the activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-activities-response-generation.html?contentId=bzkCuXiJioxN6taDGXuWrA) - [Generate release notes for a release](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-dpr-generate-release-notes.html?contentId=CHVWhweND1Sp84N4LYKzsA) - [Generate a response to request activity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/summarize-request-related-activity-response-generation.html?contentId=i9~IvKxbXixhkapLbaRPpQ) - [Summarize a request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/summarize-request-related-skill.html?contentId=LhvlE0MunQXgC1v01wBM3A) - [Investigate Zoom call issues](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/investigate-and-resolve-zoom-call-issues.html?contentId=upzlej3o0ycAhfjiklAxuQ) - [Investigate boot time issues](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/investigate-and-resolve-boot-time-issues.html?contentId=D_Nbv1UavuE_iVoae4fG8w) - [Use ITSM Virtual Agent analytics dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/using-itsm-conversational-analytics-dashboard.html?contentId=SIduLqR15KQ3vYz7ZWFtfg) - [Chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-conversational-dashboard-chat-analytics.html?contentId=omMfLtzbYWR1809iCDPtFw) - [Topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-conversational-dashboard-topics.html?contentId=rLs_lrcYvHW9eMtVYZyHMg) - [Customer satisfaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-conversational-dashboard-customer-satisfaction.html?contentId=_wOk_jPoocYxcVeBn5rmtQ) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/now-assist-for-it-service-management-itsm/now-assist-itsm-va-analytics-reference.html?contentId=PV5hgXCFYCYJxIji0QMTWw) - [On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/c_OnCallScheduling.html?contentId=vhY0a8f42YYEVLZzasWqow) - [Exploring On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/exploring-on-call-scheduling.html?contentId=v0rZlWAegUQVg2ZTPGDtaQ) - [On-Call Scheduling capabilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/on-call-scheduling-capabilities.html?contentId=GHRId2CHHnb94xqAaNmOgw) - [On-Call Scheduling new schedule engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/oncall-schedule-engine.html?contentId=OlHQ2H8iPHQbFJgWkVxvZw) - [On-Call Scheduling new trigger engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/on-call-new-trigger-engine.html?contentId=M3ipcQ2FP7BmeveW4W~LLQ) - [Configuring On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/configuration.html?contentId=SyMtJ5qvsray_RlrohzG6Q) - [Activate On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/t_ActivateOnCallScheduling.html?contentId=CmgHkA2_VpiHgkNaDe~tIw) - [Setting up Slack as a contact method](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/slack-setup-oncall.html?contentId=0nFieXY2EcqHaQ6799yL9w) - [Setting up SMS and voice messaging as contact methods](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/c_UseNotifyWithOnCallScheduling.html?contentId=T97ltpXnXgQfeXhe8rEgQA) - [Set up MS Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/set-up-msteams-oncall.html?contentId=XQGWxBD4DimkZ2kkEofyWg) - [Set up mobile push](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/set-up-mobile-push-oncall.html?contentId=WFK_QRXpBxV1Uhb5Wf~9rg) - [Custom channel integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/custom-on-call-channel-integration.html?contentId=zPLpqpD~BwdkAH0FJiEfkw) - [Viewing schedules and request time-off](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/viewing-schedules-and-escalation.html?contentId=OlfLAl9Pl30L6lLJZk6BKA) - [View On-Call schedules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/view-schedules-oncall.html?contentId=m7~73LJTZWOmBqtlRton1g) - [Configure my availability and contact preferences](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/config-my-contact-prefs-oncall.html?contentId=tsPWE8VTSME55KLF3E06EQ) - [View my group schedules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/view-my-group-schedule-oncall.html?contentId=xiqqoYxbhgx6QiDkcBO_HA) - [View my personal schedule on the My Schedule report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/view-my-schedule-oncall.html?contentId=LelOTRcl69dSRUVQ8jEcYw) - [Request time off and suggest who can cover](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/schedule-time-off-and-cover-oncall.html?contentId=WqRKR2EMeRJ_PHqRX3sm6w) - [View my On-Call calendar on my calendar app](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/view-my-schedule-on-my-app-oncall.html?contentId=3WbzulXaf~Ey10~IBrv88A) - [Managing schedules and shifts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/manage-schedules-and-shifts.html?contentId=51yoZkQEKAkpWiBApHFwOA) - [Enable users to subscribe to the On-Call calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/enable-subscribe-calendar-oncall.html?contentId=ng8BUA0QlZtemEKpZFy3aw) - [Configure preferences for a user group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/config-group-prefs-oncall.html?contentId=O_b9LLJIZlEPnY5B9fR1zQ) - [Configure On-Call communication channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/config-oncall-communication-channel.html?contentId=pKNWrrrTsb7I3X~Oq0yASA) - [Override contact preferences for a shift](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/override-contact-prefs-oncall.html?contentId=F_U_rUpcfMElIOGVtl0jMw) - [Configure or update an On-Call shift](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/config-update-shift-oncall.html?contentId=ol7NU~apyQPsa79_yRoHfw) - [Configure a roster](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/config-roster-oncall.html?contentId=PnOxI4G_sEiU7S0DrMKnWg) - [Update shift details from the On-Call calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/update-shift-from-calendar-oncall.html?contentId=krTBIRQoaJkKP0cpkn8AfQ) - [Send or resend reminders of an upcoming shift](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/send-shift-remind-email-oncall.html?contentId=t16gIFKgFBcZaJlNBblraQ) - [Configure the lead time for email reminders](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/config-lead-time-reminders-oncall.html?contentId=UYQ59c04SoW~PHeHVA~p3w) - [Manage requests for time off](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/manage-time-off-requests-oncall.html?contentId=6QfqtsPnnG4rf9pedG0KWw) - [Resolve gaps, conflicts, and time-off requests in a shift](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/resolv-gap-conflct-timeoff-oncall.html?contentId=lOTbEcUv40jU481~aJYimw) - [Managing roster members](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/managing-roster-members.html?contentId=9MBe8Z7o803O6Pz5Oh9G7Q) - [Add a new or returning employee to a roster](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/add-new-emplyee-to-roster-oncall.html?contentId=sF49MWSPrbtrKP06m8Jivw) - [Modify the order of a member in a roster](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/set-member-rotation-order-oncall.html?contentId=MiFwG7BLI8f1~mxLyU3h~g) - [Remove a member from a roster](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/remove-member-from-roster-oncall.html?contentId=LP~k91wF4X~WTkEqbb7h~A) - [Configure or update an On-Call schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/create-update-schedule-oncall.html?contentId=KxQW1_uY9DYwN50y8Xw4sg) - [Updating an On-Call schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/update-schedule-oncall.html?contentId=z7r7ddOpLifvpH7aGkCnCA) - [Update a schedule entry](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/schedule-entry-update-oncall.html?contentId=98E1biLJaimTMa4XWHb30g) - [Configure contact sources](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/config-contact-sources-oncall.html?contentId=TwpVU6HJwcf8AeKZ4v8BHQ) - [Manage shifts from the Calendar view](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/customize-calendar-view-oncall.html?contentId=_hTxvG9OQjnJ2CsDfWl4uw) - [Manage shifts from the Timeline view](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/customize-timeline-view-oncall.html?contentId=yUN~ozEkU3qb385gpybEgg) - [Set a shift to Draft mode while waiting for info](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/set-shift-to-draft-oncall.html?contentId=1YoJdut_I2jEsY~oINwWmQ) - [Delegate the shift manager [rota_admin] role](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/delegate-shift-mgr-role-oncall.html?contentId=zW1gdIpvM6bwmPRjm0XI8A) - [Viewing On-Call Scheduling reports](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/viewing-reports.html?contentId=eTpvCWIyoovQXyw7pzmsmA) - [Run an Escalations report to view who is on call](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/run-escalations-report-oncall.html?contentId=jdF8yUE3TZGORlGa_g0cjA) - [Run a Schedule report to view my schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/run-schedule-report-oncall.html?contentId=r0jHWPhpBDmCO3rrLsAmuA) - [Legacy: Viewing Escalation Overview reports](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/viewing-esc-oview-report-oncall.html?contentId=q88vw8RL1k9Wpqb2uOrGsQ) - [Legacy: Viewing the Performance reports for escalations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/viewing-performance-report-oncall.html?contentId=y1eyxg46N0NqwgGNTfwqgw) - [Legacy: Viewing Group Overview reports](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/viewing-group-oview-report-oncall.html?contentId=nBmG1DeywMJlKMXjqyf41g) - [Defining On-Call Scheduling escalation process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/defining-escalation-process-and-template.html?contentId=ajDbDgrnfy7zX1GPbt1wpg) - [Escalations in On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/escalations-oncall.html?contentId=cOvkZufw5S7SkAJ5Kshb_A) - [Designing an escalation process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/designing-escalation-process-oncall.html?contentId=ehZuj55yRQ1p77p35BjFbQ) - [Configure a table for escalation trigger rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/configure-tables-for-escalation-trigger-rule.html?contentId=NMfHrWLS9KmKKILifEJ1DA) - [Create an escalation trigger rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/create-trigger-rule-oncall.html?contentId=naPkCdXo0gZXn5JSrHUEzw) - [Create an escalation policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/create-custom-esc-policy-oncall.html?contentId=H3HmxDvSmxdBKc8fFtWTnA) - [Escalation and reminder settings for rosters](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/escalation-remind-settings-oncall.html?contentId=fmQ_n5_bki5i4dztpjjq9A) - [Example escalation reports](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/example-escalation-reports-oncall.html?contentId=WWiwOk9BrIELeBmHoAX~uA) - [Track the progress of an escalation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/track-escalation-progress-oncall.html?contentId=SOHadqROyJu4_f90O97wtA) - [View details in an escalation log](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/view-escalation-logs-oncall.html?contentId=8PRqwvOFMmTgLvBFmuTvaw) - [Assigning On-Call Scheduling roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/roles-assigning-oncall.html?contentId=EL7MSQhBha6J~B3h7o4~OQ) - [Create a shift template to simplify configuring shifts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/create-shift-template.html?contentId=Y6Uagq5N8X4PjzbtVys9SA) - [Create a group template to simplify configuring schedules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/create-group-template.html?contentId=Qil9~ujUK7oDG8pTzsd44Q) - [Mobile experience for On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/mobile-experience-ocs.html?contentId=vOJ1NhUfKX~HZhzGjOzk_g) - [Getting started with the On-Call Scheduling mobile app](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/mobile-getting-started-oncall.html?contentId=5e5rm~8qwJyA_Ft6PKr54w) - [Mobile On-Call Scheduling overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/mobile-ocs-overview.html?contentId=X0Tqiijqb6QK1HwDSRv00g) - [Manage work with ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/my-work-ocs.html?contentId=VRYKvjtfAFbyea4JJrhj6g) - [Manage team with ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/my-team-ocs.html?contentId=D~HA56l4jZ~MakPTv6YU1w) - [Reference for on-call scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/reference-for-on-call-scheduling.html?contentId=jExgdi1TVPk8rrNsC4nZbg) - [Definitions of On-Call Scheduling terms](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/c_OnCallSchedulingConcepts.html?contentId=lbsoT2RzY5tMUorWJp1azg) - [Components installed with On-call scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/components-installed-with-on-call-scheduling.html?contentId=cIY7R~ZZ~JXVp3j0tthS_Q) - [Tables installed with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/tables-oob-oncall.html?contentId=~mImc_v0709ytU1o5YmkUg) - [Scheduled jobs installed with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/scheduled-jobs-oob-oncall.html?contentId=qa~oqfqAAY8nBuLnCyAdZQ) - [Quick start tests for On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/quick-start-tests-oncallscheduling.html?contentId=NZvdLRq2VCgJQVxegNNpoA) - [System properties for On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/on-call-properties.html?contentId=CqYNXfVZ98W4UC4aVISFqA) - [On-Call Scheduling subflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/on-call-scheduling-subflows-overview.html?contentId=_rR_q0RDPTrOmeDOEVqJQg) - [Subflows installed with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/subflows-installed-on-call-scheduling.html?contentId=GIlJHBP5l5cRNbOYL0wl0w) - [On-Call Scheduling workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/workflows-oncall.html?contentId=izOZtMY2pPyxrZ9ptTyyZA) - [Workflow Activities for On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/workflow-activities-oncall.html?contentId=CadJEOlwNi6kPOd~pQnHDQ) - [Domain separation and On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/on-call-scheduling/domain-separation-on-call-scheduling.html?contentId=ccnAsA6HUjQise3ipjsO0g) - [Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/c_ProblemManagement.html?contentId=UkKJXuz47pSOymorEemyqA) - [Exploring Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/exploring-problem-management.html?contentId=Ys4v7kpZs6AIG6EceNeSZQ) - [Problem Management process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/c_ProblemManagementProcess.html?contentId=4p8cf_s12g4kzPMeaztwzQ) - [Life cycle of a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/understanding-state-mgmt-transitions.html?contentId=OsG30eDaVZ3diPoWNXWSdQ) - [Life cycle of a problem task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/understanding-state-trans-prob-task.html?contentId=_Z6SiaaRI6~aAPr_8QDkVQ) - [Problem Management models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-mgmt-models.html?contentId=3AX8MJbU33z9OXCEQDe0bg) - [Configuring Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/configuring-problem-mgmt.html?contentId=Uel6iBnjGqSxgLU91kZf8g) - [Migration Utility](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/migration-utility.html?contentId=XH3NrT9LDfn00KWBtJd3Kg) - [Introducing activities for migration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/introduction-with-migration.html?contentId=6kePgbVhEWPaqdHcLRF6Iw) - [Preparing for migration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/prepare-migration.html?contentId=POMx0LkMSKcTOTNLha5_UA) - [Migration job](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/migrating-existing-records.html?contentId=_F4Kb4mLHLP6q2HFPy8eVw) - [Resolve blocking modifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/resolve-blocking-modifications.html?contentId=GHPca2SDeKrUaPnbFNnOSQ) - [Review warning modifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/review-warning-modifications.html?contentId=M_deOnQFQ8aPLOHePiDJzA) - [Map problem states](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/map-problem-state.html?contentId=z1c2zRXHg9fjTvAKxx1l~Q) - [Map problem task states](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/map-problem-task-state.html?contentId=q5RctMMg42Jq4zVgy27JfQ) - [Activate Problem Management Best Practice — Madrid — State Model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/activate-plugin-problem-management.html?contentId=Se53S7U3gvQlvSON6179XQ) - [Prepare base plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/prepare-base-plugins.html?contentId=dXX~yvngPeat9BBCF25gwA) - [Restore base plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/restore-base-plugins.html?contentId=l7vdLNTWovAGjEu6IxYV~Q) - [Resolve blocking and warning modifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/resolve-blocking-warning-modifi.html?contentId=5Lvrzl6KjxUwFfOuvo1YLA) - [Migrate active records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/migrate-active-records.html?contentId=t5Kx3Oxn4uvj3hlsORdKrw) - [Migrate inactive records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/migrate-inactive-records.html?contentId=sftb4HNuCIe4I_ekJh~Anw) - [Migrated](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/migrated-records.html?contentId=Ofu4~u2tcg7xsEfDD9VJwg) - [Modifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/migration-utility-modification.html?contentId=_oB5Ix_pHHSTfgeGvCdFbg) - [Activities to clean up after migration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/clean-up-after-migration.html?contentId=LtdgR4RVwjjW3qnqoPQjNA) - [Update dashboard overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/cleanup-update-dashboard-overview.html?contentId=xZk1zo8Vl3JPJrtf2oQ7YQ) - [Problem Management plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-mgmt-plugins.html?contentId=A7NIgP~3aCLAExdyzRx8PA) - [Activate Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/activate-prob-mgmt.html?contentId=CkKZBju_GAExwonTV_p4NQ) - [Components installed with Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/installed-with-pm.html?contentId=G8lGzI6CSA4_iLiY~g_IfQ) - [Activate Problem Management Best Practice — Jakarta](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/act-pm-best-prac-jakarta.html?contentId=7aNGQ8zzzATSPFc5KZl84Q) - [Request ITSM Roles — Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/req-itsm-roles-prob-mgmt.html?contentId=jd5fErqClzjhT9OyMBO8bQ) - [Components installed with ITSM Roles — Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/prob-roles-instld-itsm-roles.html?contentId=yd2pgMOzk4EZ2HpUMB8j4Q) - [Activate Problem Management Best Practice — Madrid](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/activate-pm-best-practice-madrid.html?contentId=T7puNF6~kPi~ZR6~ZnmWyA) - [Components installed with Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/installed-with-madrid-best-prac.html?contentId=MxattNQtQdZtTR6a_FdQHQ) - [Activate Business Stakeholder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/activate-business-stakeholders-problem.html?contentId=gw2qdlHT395E5QxxYK9ikw) - [Installed with Business Stakeholder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/installed-with-business-stakeholder-problem.html?contentId=kqz0rHWfZidaX07QB5CRBQ) - [Activate Problem Management Best Practice — Madrid — State Model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/act-pm-best-prac-madrid-state-mod.html?contentId=8_y6O1ICseBfFEktkGmyCg) - [Activate Problem Management Best Practice — Madrid — Knowledge Integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/act-pm-best-prac-madrid-know-int.html?contentId=HbDr8Zr6QDxypjx0HZ2XkQ) - [Components installed with Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/installed-with-madrid-know-int.html?contentId=WS937K~zTcQqVpVciYMNlw) - [Activate Problem Management — ATF Tests](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/activate-problem-mgmt-atf-tests.html?contentId=TsiOKmpIIUp5W~G_bAuaNg) - [Configure the problem form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-configure-forms.html?contentId=TnlzsLet_enAa9A1jH8rqQ) - [Configure the problem form layout](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/configure-problem-form-layout.html?contentId=DFHFOTeMLwvyfoaNCgVOhA) - [Add a field in the assess mandatory field dialog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/add-field-in-assess-dialog-form.html?contentId=SvfHsuwAkTy67JF4uDyWxg) - [Redesign the problem form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/design-problem-form.html?contentId=Y1tl5vVh73_w106m9zPWnw) - [Configure problem categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/configure-problem-categories.html?contentId=obDkLBECzdq80ik9gYlNPA) - [Define an assignment rule for problems](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/t_DefineAnAssignRuleForPRBs.html?contentId=zcs8hl2yUDmsTtRHBGauHQ) - [Categorize a problem as a major problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/categorize-major-problem.html?contentId=MG8xkljB7QJlwLAldsYNcQ) - [Enable Problem Management models](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/enable-problem-mgmt-models.html?contentId=7U225pjH~f_5csbFCrFN1w) - [Create a problem model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/create-problem-model.html?contentId=4CSB5~baz5d4wdeedgJ_tw) - [Create a problem task model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/create-problem-task-model.html?contentId=l~zpJBScn1nvE~XoDCNByQ) - [Applying CSDM guidelines to Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/pm-use-case-product-view.html?contentId=SJr4RoTlsyGfNMDR7~~VkA) - [Problem Management and CSDM tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/pm-use-case.html?contentId=E9aiGCttXYCfirGyc833eQ) - [Problem Management use case](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/pm-use-case-example.html?contentId=2X9caPrl3D2DiW9hfAZW_w) - [Problem Management considerations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/pm-use-case-trouble.html?contentId=Mw0Mp48CHbkZfQm4l~sCGA) - [Managing Problems](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-mgmt-lifecycle.html?contentId=_tXfqXPIa~OBu6ykrbayzg) - [Create a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/create-a-problem-v2.html?contentId=zR6ShdG4xaufthk6PRJXpA) - [Create a problem (legacy)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/create-problem.html?contentId=l_hr9aVGubq9sT4_2SRm5w) - [Assess a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/assess-a-problem.html?contentId=rt~hFsBrDP9Kgvzy_KRBpA) - [Add multiple incidents to a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/add-multiple-incidents-to-problem.html?contentId=VbMoKlM9NIq~R~e3CHBppA) - [Extension point for Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/extension-point-for-problem.html?contentId=2ob5g9Ex2PHWxDTE90GKIw) - [Associate CIs with Problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/add-multiple-cis-to-problem.html?contentId=VXbEMSVqf3_FsTUznQIczw) - [Investigate root cause of a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/investigate-root-cause.html?contentId=GnyqkV10mPRZf~HxBQqISQ) - [Resolve and complete a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/resolve-and-complete-problem.html?contentId=mBj~b3XizPuPcLu3DKQTeA) - [Create change request from a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/fix-a-change.html?contentId=LHoIUNzIA9AUzzgPZyG~Sw) - [Add multiple change requests to a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/add-multi-change-req-to-prob.html?contentId=dECdo~Sy~eEUaya0NIGnOA) - [Create a problem task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/create-problem-task.html?contentId=ahkO1DmaUY3JMPVmD7fjZQ) - [Assess a problem task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/assess-a-problem-task.html?contentId=Cccs3MgRd~31LXNdIiIsRw) - [Complete a problem task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/complete-a-problem-task.html?contentId=sNwsM7gOaPJmBEELg_z4kw) - [Resolve related incidents from a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/t_CloseRelatedIncFromAPRB.html?contentId=E14yzLG_ectCurj9QXAbNA) - [Communicating the outcome of a problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/communicate-outcome-of-problem.html?contentId=V29HzgdT1nUCwRxjPrTaSg) - [Communicate workaround for Problem](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/communicate-workaround.html?contentId=iPf7LiHREA7zERlYETbVsA) - [Communicate a fix](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/communicate-a-fix.html?contentId=akUoHDlXxgeTdTIJDhjw2g) - [Knowledge articles from problems](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/c_CreateKnowledge.html?contentId=QfQpbnXwBc7wsKIvW~GLvg) - [Use the knowledge check box](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/t_UseTheKnowledgeCheckBox.html?contentId=15cGrKWxmuVCPncOItdYng) - [Create a known error article](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/create-known-error-from-problem.html?contentId=j0yBWeg3qzO6M5xZPqNOWA) - [Post knowledge](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/t_PostKnowledge.html?contentId=~QO7hLbcrJm7M7SVxNejqA) - [Legacy: Problem Management Platform Analytics Solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-content-pack.html?contentId=adAhfQc9C5NABEZrJCQqdg) - [Legacy: Problem Overview dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-overview-dashboard.html?contentId=6T2J~veF66EMeXAOeDQwDA) - [Legacy: Problem Management dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-management-dashboard.html?contentId=llWrPtAGs496i0vFMIu_Mw) - [Legacy: Problem Premium dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-premium-dashboard.html?contentId=ZNhr3RdE1qAROObt8tv1Cg) - [Legacy: Problem daily 7d - 28d dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-daily-7d-28d-dashboard.html?contentId=U2FPjnWYkXGWMsPkuqpYPA) - [Legacy: Open Problem Age Monitor dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/open-problem-age-monitor-dashboard.html?contentId=55tduHSjq43LYuT94nXLBA) - [Reference section for Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/reference-section-for-problem-management.html?contentId=zgq404Eh8pPehL1aMZVoWA) - [Problem form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-form.html?contentId=HO2YZo0QSKm4R7qWKT2FgQ) - [Problem Task form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-task-form.html?contentId=zhCa1Tg6ANva0pk1YTDvdw) - [Problem model form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-model-form.html?contentId=Y1TkR5C3W2sX_VBqwnDKPQ) - [Problem task model form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-task-model-form.html?contentId=bg6o7ul3zvNhwD1dQbHCOg) - [Problem Management model state transition condition form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-model-state-transition-condition.html?contentId=412X1Zax5soYX~Ss~FifPw) - [Legacy Problem form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/legacy-problem-form.html?contentId=oQHDClGfsc85ez6Rad7QLQ) - [Known error article form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/known-error-article-form.html?contentId=bUUI8GPOzdYOfvxt1gFirA) - [Data lookup for prioritizing problems](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/prioritise-problems.html?contentId=vZ9Rhk_AHND6UhLUaeAOlg) - [Problem management properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-mgmt-properties.html?contentId=IYjMBz9LA_OIPQShRle7kg) - [Quick start tests for Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/quick-start-tests-pm.html?contentId=6P2_kuuq~CkOhk6NSMplUw) - [Domain separation and Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/domain-separation-and-problem-management.html?contentId=M7_M_Fu1WG_sNjWFLIHb_g) - [Data for problem resolution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/c_GatherProblemData.html?contentId=aKGoXiplH8KiEUCJKejcKw) - [Synchronization between incident and problem records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/sync-btwn-inci-prob.html?contentId=vASJ406xZA5KC3fWWwdSYA) - [Working with contextual search](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem-management/problem-with-contextual-search.html?contentId=PfWNstuB_N_c4LbEbotqOA) - [Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/c_ITILReleaseManagement.html?contentId=AnnyQehbYknViekC3pEoag) - [Activate Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/t_ActivateReleaseManagement.html?contentId=OS9rOdTwCHwsHwft3Wsfwg) - [Components installed with Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/components-installed-with-release-management-v2.html?contentId=uVTOyu2OniiKYSaCRf~Gtg) - [Business stakeholder role for Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/business-stakeholder-role-for-release-management.html?contentId=TXjtlJsi9YCgHfGFAh4OQg) - [Domain separation in Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/domain-separation-release-management.html?contentId=QvOhEoGXCjizSUJ7DyKeYw) - [Release Management concepts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/c_ReleaseManagementConcepts.html?contentId=6bkIK~CTsoD8W3TbyDn~Iw) - [Default state categories for Release and Release task tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/default-state-categories-for-release-and-release-task-tables.html?contentId=AoEmOsaehJaM8RWIhFeTGw) - [Using Release Management v2](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/c_Release.html?contentId=qLQqkjVjL_rwbWaTLrjfWA) - [Product hierarchy in Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/c_ProductHierarchy.html?contentId=2FAwNWA8kytxoUQAc1iBGQ) - [Define a product in Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/define-a-product.html?contentId=8LBN9IUiz~BQ~Arhme6yCw) - [Define a release in Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/t_DefineARelease.html?contentId=Kj7OXQv8hxU9rADlMZLm1w) - [Define a release phase in Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/t_DefineAReleasePhase.html?contentId=rrFOfWl99AkS3WGefAQ9Qw) - [Define scope of a release in Release Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/t_ScopeARelease.html?contentId=QYVjw80zIJknT5n00hMKYA) - [Software control distribution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/release-management/c_SoftwareControlDistribution.html?contentId=R_imBX7mcSSNtYerGm90AA) - [Request Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/c_RequestManagement.html?contentId=10lxFxrkljfqBOFjDqhUEA) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/exploring-request-management.html?contentId=zasoDr2xSQXnohZhFY5pag) - [Request Management architecture](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/request-management-architecture.html?contentId=xKq2ObzOMtOxvF6mH4nl4w) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/configuring-request-management.html?contentId=6ghVfIuccE3yzgLqsMgnYA) - [Request Management integration with Universal Request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/request-mgmt-integration-ur.html?contentId=o~EmQNPM9_vYh~ExVSbIEA) - [Create a request from Universal Request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/create-request-from-ur.html?contentId=QtwHyJC4C8um9wZr_o_Xaw) - [Requested item state mapping](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/req-item-state-mapping.html?contentId=8cUImd4HiZatY_sgEzMgYg) - [Transfer a request to another department](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/req-transfer-ur.html?contentId=GCIJSZ12oLh~wW2RE7JdCw) - [Using Request Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/using-request-management.html?contentId=GGbgo8BcLIVliVpYshOWlw) - [Create a catalog request in Agent Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/create-request-workspace.html?contentId=txsLgS_klptqIBkjlxO~QA) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/request-management-reference.html?contentId=NGICeqYwkY5cwLuSDYGq5g) - [Domain separation in Request Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/domain-sep-req-management.html?contentId=Sn5hy2EWbkKDTFuzru7Nzg) - [Request ITSM Roles - Request Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/request-itsm-roles-rm.html?contentId=U09Wi2uZtThIKT2XXpzaNw) - [Components installed with ITSM Roles — Request Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/req-mgmnt-roles-instld-itsm.html?contentId=U4YuK_GoXYcmFCbWedN~eA) - [Activate Business Stakeholder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/activate-business-stakeholders.html?contentId=oSxr4dNUILylcycvAsKKzQ) - [Installed with Business Stakeholder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request-management/installed-with-business-stakeholder.html?contentId=ibIfy4s37PNsi3UbOSmzNA) - [Service Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-builder/service-builder.html?contentId=2Nvqkd9YcnY33ZcLkD6JCw) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-builder/install-service-builder.html?contentId=XJYLw~ZIUmWwguPzHRd0AQ) - [Roles installed with Service Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-builder/service-builder-roles.html?contentId=RqLGEQRV8M879FXisuoF0A) - [Service Builder approval flow](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-builder/service-builder-states.html?contentId=ZQE2cISmkOByX98G59cm3A) - [Create a service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-builder/create-service.html?contentId=WOBUv8_aK0y9qG758p26uA) - [Create a service offering](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-builder/create-edit-service-offering.html?contentId=KuyZL7ts7ewuaozvTHBWDw) - [Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-landing-page.html?contentId=vUrl1k2mGUR7pHAhGMHZaA) - [Exploring Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/explore-sow.html?contentId=vJacjU5av1ZYI_dX6FOFrA) - [Access Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/access-sow-itsm.html?contentId=WSWmQwW6SqHscmYeESYeCA) - [Service Operations Workspace for ITSM user interface](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/service-operations-workspace-ui.html?contentId=C13aYg1K_xk6MlL7oLMVxA) - [Service Operations Workspace for ITSM for ITSM landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-ui-landing-page.html?contentId=erB6EeXmdrDeZBRVNODCrA) - [Exploring Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/exploring-recommended-actions-for-itsm-in-service-operations-workspace.html?contentId=o0dyB5QeTupi0hy4H_t9OQ) - [Exploring On-call Scheduling in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/on-call-scheduling-in-service-operations-workspace.html?contentId=G~AVmdnOhnETyjJawqH27w) - [Configuring Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-sow.html?contentId=6Q9eg430OM8hSYJvP9dUzQ) - [Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migration-from-itsm-aw-sow.html?contentId=PZIbSyI6AkDtMHIP4pLgVg) - [Install the Migration Utility for Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/install-migration-utility-for-sow.html?contentId=ztk3EMkhT0KwHRV3Mo9vMg) - [Configure the migration of a custom ITSM table from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-migration-custom-table-to-sow-itsm.html?contentId=GQXlEXdotYtPHirdeBAe5w) - [Create a basic authentication configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-basic-authentication-credential-sow-migration.html?contentId=ihMqydXAuuVCGgh0F22pvA) - [Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-itsm-agent-workspace-to-sow.html?contentId=524bkV7_voEO7kK3_Wzmiw) - [Configure and customize the migration to SOW](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configurations-and-customizations-from-itsm-aw-sow-itsm.html?contentId=fFL6_f7jZBsAzXJ7wLxTRQ) - [Migration of UI actions and layouts from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/ui-actions-layouts-migration-itsm-aw-sow.html?contentId=mwInjSTf4RFAhDAsFFwOjA) - [Perform post-migration tasks for UI actions and layouts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-ui-actions-layouts.html?contentId=hKuuRMcRPSRQOYAOSbZb3g) - [Ribbons migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/ribbons-migration-itsm-aw-sow.html?contentId=rMeqpbSu3zSO_ouMNkFdlw) - [Perform post-migration tasks for ribbons](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-ribbons.html?contentId=fS5UWwjaFuQ5A32n0JRWbQ) - [Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/view-rules-migration-itsm-aw-sow.html?contentId=T94NwoDFgZLKWGZj2I8dPQ) - [Perform post-migration tasks for view rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-view-rules.html?contentId=TOtkBguRI395sFwNJS7Fjg) - [New record menu items migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/new-record-menu-items-migration-itsm-aw-sow.html?contentId=XNty70EO_2POrd7AmNNJCQ) - [Perform post-migration tasks for new records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-new-records.html?contentId=0Ipjo6cXUWmmnNaTR7sOVw) - [Highlighted fields in lists and forms](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/highlighted-fields-lists-forms-migration-itsm-aw-sow.html?contentId=5yr6ZGtkU0QPK0elCdwUJw) - [Post migration tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-highlighted-fields-lists-forms.html?contentId=7ECgEzGriR8eut6AQH2iHg) - [List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/list-actions-migration-itsm-aw-sow.html?contentId=nsSGJn4D~wlBKZ2ev_buVQ) - [Migrate the client script from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-list-client-script-aw-to-sow.html?contentId=Ocjgq0dps44_oCrrJW2A1w) - [Migrate the server script from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-list-server-script-aw-sow.html?contentId=vJsJrtbVQN~ofC07KTsA4g) - [Migrate the client action from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-list-client-action-aw-to-sow.html?contentId=u7j~0afJIVHKhtjwY6rxAQ) - [Migrate the UI component from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-list-ui-component-from-aw-to-sow.html?contentId=jPi61yaxjHsGiKjJ4PjWgQ) - [Perform post-migration tasks for list actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-list-actions.html?contentId=6QnMg59jMrnDqrbR_qQMig) - [List categories and modules migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/list-categories-modules-migration-itsm-aw-sow.html?contentId=1xLw_0bKb5j34HdDAH4Ihg) - [Perform post-migration tasks for list categories and modules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-list-categories-modules.html?contentId=GHHs6e1FLjGFMZkMcWKYmg) - [Migration of form headers from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/form-headers-migration-itsm-aw-sow.html?contentId=vtey0LV6x33CS3gwqtSoXA) - [Perform post-migration tasks for form headers](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-form-headers-sow.html?contentId=Y4DIiDt5S1jnDzq8dIjppA) - [Migration of search configurations from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/search-config-migration-itsm-aw-sow.html?contentId=qIgAYUMi0WtT3_GOarsGKA) - [Perform post-migration tasks for search configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-search-config.html?contentId=hAzNENSeU7zgOqti3EkKsQ) - [Migration of Agent assist from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/agent-assist-migration-itsm-aw-sow.html?contentId=iFK5ohX85_vDb9RkZx2rcw) - [Perform post-migration tasks for Agent assist configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-agent-assist.html?contentId=bgg_vuIL7kVH4iQJMjPNkg) - [Migration of Related list declarative actions from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/related-list-declarative-actions-aw-sow.html?contentId=jBnzg4zWFOJwngBAqg2DjQ) - [Migrate the client script from ITSM Agent Workspace to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-related-list-client-script-aw-sow.html?contentId=BAobkAv7fat6SAnlSDlisw) - [Migrate the server script from ITSM Agent Workspace to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-related-list-server-script-aw-sow.html?contentId=15oGxkLu6EPSfFXa1Bwi5Q) - [Migrate the client action from ITSM Agent Workspace to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-related-list-client-action-aw-sow.html?contentId=VArzO0tcyyerp~AiL7sXmQ) - [Migrate the UI component from ITSM Agent Workspace to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-related-list-ui-component-aw-sow.html?contentId=UjMXjo1YPoHHbiveKJUCnA) - [Post migration tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-related-actions-aw-sow.html?contentId=3yt_NMROAz1GeZ354nBCdg) - [Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/field-declarative-actions-aw-sow.html?contentId=t_~UPIGKgAWxUzghdEHlaw) - [Client script](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-field-declarative-client-script-aw-sow.html?contentId=0ShOfYsur5chHdKXPymSvQ) - [Server script](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-field-declarative-server-script-aw-sow.html?contentId=pKVhqOy0c80Z7rmc10GVmg) - [Client action](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-field-declarative-client-action-aw-sow.html?contentId=ZRtzpYg8vW5LmHBXJ6jnaA) - [UI component](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-field-declarative-ui-component-aw-sow.html?contentId=mk18jSiKkjjalvuqaQ~vVQ) - [Post migration tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-migration-status-field-declarative-actions-aw-sow.html?contentId=yh2cRyk1RXvhKxslNc0Few) - [Getting started with Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/getting-started-sow.html?contentId=BSOpb~JKYOktI_mNiZrtwQ) - [Roles in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/roles-in-sow.html?contentId=MlqSer8gHGb0zTsd6gJRUg) - [Users in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/users-sow-itsm.html?contentId=30IiDOewrrhOt_d83m_4Ww) - [Configure the theme for Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-theme-sow-itsm.html?contentId=wuRLlDJb2LWs7kzmkd_kYw) - [Access controls in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/access-controls-sow-itsm.html?contentId=eu_3V9XXMuPbMpjd3KZALA) - [Types of landing pages in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/landing-page-types-sow.html?contentId=gacikOrA1TJidIcL5mUzkw) - [Configure the audience for the SOW landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-audience-sow-landing-page.html?contentId=UvUPQSdcfWrsuq19IE8rhg) - [Configure service desk groups to access the Service Operations Workspace landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-service-desk-groups-sow.html?contentId=8y172Or6FHoaGKc34zvjcg) - [Landing page redirection in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/landing-page-redirection-sow-itsm.html?contentId=JoNeGwnX5IEO4EXExSaaTg) - [Redirect non-admin users to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/redirect-sow-landing-page.html?contentId=uRr2dIeMW08EOKin1H9t7A) - [Redirect agents of a specific group to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/redirect-specific-agent-group-sow.html?contentId=UXEr40DOru9Ez7RJy2SHVw) - [Disable auto-redirection for all agents to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/disable-auto-redirection-agents.html?contentId=GS_zfo0GF2rl3zlxWg6EIg) - [Landing page configurations in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/landing-page-configurations-sow-itsm.html?contentId=xH3nnek01jSMtvz~HxY_NA) - [Configure record creation from the new tab menu in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-new-tab-records.html?contentId=HOWWAB98kRSvXAgWGtWr6A) - [Restore the greeting banner on the landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/restore-greeting-banner.html?contentId=ftb0rjFTr3jK0Oylhqctkw) - [Configure the header message on the landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/modify-greeting-text.html?contentId=CYHsdVAyOFs~w790NlvFdw) - [Configure the space man on the landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/modify-space-man-landing-page.html?contentId=Ce~tQ_NnyTZ4XpbLXRLpXA) - [Configure the donut color in the Overview section](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/customize-donut-color.html?contentId=uub2wlKxEG43nf56J_uR1A) - [Configure the donuts in the tier 1 landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/customize-first-level-cards.html?contentId=kDTLq8ecuK7tOv0Uj~mgXw) - [Configure the donuts in the tier 2 landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-donut-tier2-landing-page.html?contentId=Pbf0b98GMJD4NgL5NBlG_g) - [Configure the visibility of landing page sections](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-visibility-landing-page-sections.html?contentId=A2Eve30Tw64zwFxVfUf3ig) - [Configure the Announcements section on the landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/modify-announcements-section.html?contentId=uYC0OZR7E8AdBWwn4L9jWg) - [Configure the Upcoming section on the landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/modify-upcoming-section.html?contentId=dFa7YlX9h_nOLChHk6h8Wg) - [Record page configurations in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/record-page-configurations-sow-itsm.html?contentId=Jz8HLjkMtDdMaKREvbSgxg) - [Configure the incident record page in SOW for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-incident-record-page.html?contentId=22qm8YwnZAyjodDVGLLwrw) - [Configure the change record page in SOW for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-change-form-sow.html?contentId=He4JOfpAYAMakZ9Mu~wiRw) - [Contextual side panel configurations in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/contextual-side-panel-configurations-sow-itsm.html?contentId=mLeWRnvwg6yQ5Zu9OY0tPg) - [Configure contextual side panel tabs in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/customize-options-side-panel.html?contentId=kssXHbY4splqMH_Utqlnog) - [Configuring Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configuring-recommended-actions-for-itsm-in-service-operations-workspace.html?contentId=WwaSuSrGt94rQfuQfwQyMA) - [Configure the Agent Assist tab in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-the-agent-assist-tab-in-service-operations-workspace.html?contentId=VZpy15jHpcyx9qSPTs~uPA) - [Edit the table configuration for Agent Assist in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/edit-the-table-configuration-for-agent-assist-in-service-operations-workspace.html?contentId=aFXG39XQhkVxoTougL_RAQ) - [Customize the on-call support group recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-supportgroup-oncall-sow.html?contentId=d4JX4D4qP0ZyQtU0pO4WLA) - [Configure notifications in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-notifcations-sow-itsm.html?contentId=a7qGGolHYkq3V9ZRM92U8w) - [Configure search resources for an interaction in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-resources-for-an-interaction.html?contentId=4tvd8JBQpNLIip78G7VeMA) - [Setting up Major Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/setup-mim-sow.html?contentId=4Bu70Az3s1T~wOZTjzqYuQ) - [Activate Major Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/install-mim-sow.html?contentId=5QQwbmfV26JcxC2kFwgGdA) - [Configuring Major Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configuring-mim-in-sow.html?contentId=zbUJAn_N8hIUZk5dHbrTHg) - [Assign the Major incident manager role](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/assign-mim-role-sow.html?contentId=KX5dY~UcjA2DZdN1w1nzxw) - [Configure major incident trigger rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-mim-trigger-rules-sow.html?contentId=z4TpvooAks7RuK1WcWgfsQ) - [Setting up communication templates and plans in Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/setup-comm-templates-plans-mim-sow.html?contentId=OqB51gOCQTrcG33jw210wg) - [Configure a communication template for email in Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-comm-template-email-mim-sow.html?contentId=MRgVBK7_UsIA7luIVYnDEw) - [Configure a communications template for SMS in Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-comm-template-sms-mim-sow.html?contentId=N~ivMObJCWq71KNsVCL6Eg) - [Configure a communication plan in Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-comm-plan-mim-sow.html?contentId=qxZoDX59KYR3jDatwUDNVg) - [Assign a playbook to Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/assign-playbook-mim-sow.html?contentId=ZDcqXGkXnMHLMUuFpmBsJA) - [Designing a major incident playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/design-playbooks-mim-sow.html?contentId=cscZ2PKJO2L9_3v5H31WZw) - [Configure email notifications in Major Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-email-notifications-mim-sow.html?contentId=T63Axcyd26q17r2NKQ1YIw) - [Configure the timeline events for a Post Incident Report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-timeline-events-pir-mim-sow.html?contentId=7UGyPvk7~krGA4byzhOWEw) - [Configuring Problem Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configuring-problem-management-sow.html?contentId=6WnQhcJQW~jkiWuGoPXwBg) - [Configure the problem form layout in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-problem-form-sow.html?contentId=fxu14vD3dXvj3uh~jg18JQ) - [Configure the problem task form layout in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-problem-task-form-sow.html?contentId=JZC_aYz2ueuqvRr_a~eQyw) - [Configure problem modals shown during state transitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-problem-state-modals-sow.html?contentId=dIQErlWWJcXObKEk2eZPBw) - [Configure problem task modals shown during state transitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-problem-task-state-modals-sow.html?contentId=qF~mSK1LRXtWZjGn8B4ugg) - [Configure properties for Problem Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-problem-properties-sow.html?contentId=DgE6AIwGdXajh5L~c~_dJw) - [Create a task type for problem or change in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-task-type-sow.html?contentId=IegmBAWCeLHuW_LwyAeJzw) - [Define priority lookup rules for Problem Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/define-priority-lookup-problem-sow.html?contentId=ZTTqHnG6blhUbJAv_7vQPw) - [Enable Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/enable-problem-mgmt-models-sow.html?contentId=ItBMR6VaCfxMAg5AnilvQw) - [Create a problem model in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-problem-model-sow.html?contentId=NnjGVmHs9Sox8QqNHBscdg) - [Create a problem task model in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-problem-task-model-sow.html?contentId=9zpi1vaUBf1~DeXYfziVrw) - [View the SLA details for problems](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/view-sla-problem-sow.html?contentId=MtvJMaTvB0xNLY66Q0r1eg) - [Configure IT Agent Dashboard in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-it-agent-dashboarddita.html?contentId=OZYG7MTQqCirGZkpS3C_YA) - [Enable collaboration services for configurable workspaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/activate-collab-config-workspace.html?contentId=M6dRGfZBf2_MZtkMMoladg) - [Migrate the collaborate and Microsoft Teams import screens to new Collaboration services screens](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/enable-new-screens-collab-v2.html?contentId=AK2PYOrGL46q8jcAockkrw) - [Setting up integrations in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/setting-up-sow-itsm.html?contentId=Jqf~KTBGOgynIv6OtuQaBw) - [Setting up Investigation Framework in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/set-up-investigate.html?contentId=3BaGXT2dFeyji3SsNXRRbQ) - [Investigation using Agent Client Collector](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/set-up-investigate-fw-using-acc.html?contentId=Tlat_FQMYckX~cblS1dvSw) - [Install Agent Client Collector for Investigation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/install-acc-adapter.html?contentId=JkmB_gdZcoNDTSy2zMhfqQ) - [Investigation using Microsoft Endpoint Configuration Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/set-up-investigate-fw-mecm.html?contentId=Ww_eEI2fnVgFQ4z5d7mfQA) - [Install MECM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/install-mecm-adapter.html?contentId=3lnHxjtIDNCLzZoGWxS9dg) - [Configuring CI metrics for MECM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-ci-metrics-mecm-adapter.html?contentId=UIl0t5gYPRL3REzqdrJTxw) - [Configure system overview - msinfo32 metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-system-msinfo32-metrics.html?contentId=8pj2~SvYumMGw8TgTFISeA) - [Configure system overview - dsregcmd metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-system-dsregcmd-metrics.html?contentId=pDrFbPxLdtC24~BUNu5gJg) - [Configure asset utilization metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-asset-utilization-mecm.html?contentId=0jGI7EaPN8Hn_EJS1fdecQ) - [Configure processes metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-processes-metrics-mecm.html?contentId=IOqekshWMw9QJFG6gR4ZnA) - [Configure services metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-services-metrics.html?contentId=fiiIim0p_~ZQgJVAYIRsBw) - [Configure logged in users metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-logged-in-users-metrics.html?contentId=fDQn~vjnLS8Twbeny0ez6A) - [Configure Installed application metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-install-app-metrics.html?contentId=whfvdg6Ye0klw148yfvvuA) - [Configure remedial action - Restart Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-ra-restart-service.html?contentId=H3hO_hZl_DKZhTikjignfQ) - [Configure remedial actions - End Process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-ra-end-process.html?contentId=8kYENTvbnDyfi5qu01aKXQ) - [Create a script in Microsoft Endpoint Configuration Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-mecm-script.html?contentId=Witn4lACZEUbAj6lNUmnCA) - [Extend hardware inventory](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/extend-hardware-entity.html?contentId=mMJSDB5QJfQJs8F~UDNKRA) - [Verify a CMPivot entity](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/verify-cmpivot-entity.html?contentId=h3gZ_O6pUNKgQJY7KOI0DA) - [Configure a metric definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/add-edit-metric-definition.html?contentId=I6RcfjUaqUJogos6QrZA6A) - [Configure CI Actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-ci-action-fw.html?contentId=bhnc7zkmnlXyA8yeLk3ftQ) - [Configure the Remedial Actions Framework](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/config-remedial-action-fw.html?contentId=jwWZrSmi7BWS9duOtxKeEA) - [Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/setup-password-reset-sow.html?contentId=a5CgaJsqDy3nE2YJO_Lb8A) - [Assign the Password Reset Service Desk role to the user](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/assign-sd-role-pr-sow.html?contentId=RERwPHLstd72AalxXJEkqg) - [Create credential store for Password Reset in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-cred-store-pr-sow.html?contentId=39Fq7YiZMqBETBgo4DFB4Q) - [Create password reset process in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-password-reset-process-sow.html?contentId=uSLIljD2VrFQEFoUxsTWSA) - [Configure verification methods](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configuring-verification-methods-pr-sow.html?contentId=cJvYE3J~ujChtb0EPnrKVA) - [Create verification settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-verification-settings-pr-sow.html?contentId=h6thmjg28yOrUWN6j_oJVg) - [Map the password reset process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/map-password-reset-process-pr-sow.html?contentId=sf8dxM6THtU44oScyQiy2w) - [Map the UXF routes](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/map-uxf-routes-pr-sow.html?contentId=HmCvkJ1~uil573DOthnuJg) - [Configure the password policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-password-policies-pr-sow.html?contentId=EZayQ39G9Bh4pKH1jqKLcQ) - [Configure the session properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-session-properties-pr-sow.html?contentId=CS0M0KQ7TSmdhPpymtI_qg) - [Setting up Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/set-up-ra-itsm.html?contentId=zI8oXgekBvQG~PztZwSzJQ) - [Setting up AI Search in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/ai-search-sow.html?contentId=QjPy2GySUFYWhN08FjMjzQ) - [Install Universal Request for Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/install-ur-sow.html?contentId=Qzcp4MVfE3Kmg0ticYxNNg) - [Install Universal Task for Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/install-ut-sow.html?contentId=fLAs9YkGNKEJWPAjA_XiGQ) - [Admin Center in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/admin-center-sow.html?contentId=r4J_fAAXi6ZEqZEOucPL9Q) - [Manage configurations in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/manage-admin-console-sow-itsm.html?contentId=Ec1lmzYLZC4FKhSkvsTang) - [Migrate the existing charts to PAR dashboard in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/migrate-charts-par-dashboard.html?contentId=wclE9zY9p_2Udl1h70GmIQ) - [Configuring Service Operations Workspace for ITSM to improve your experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configuring-sow-to-improve-experience.html?contentId=vuP6~YABrfXGxHfapL8Tgw) - [Assign the service desk agent role to the user in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/assign-service-desk-agent-role-sow.html?contentId=YujHdmDUb0myQD5fFATFSA) - [Redirect UI16 module links to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.html?contentId=nZESulUTB9s~jAlq~beOzA) - [Reorder the navigation pane modules in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/reorder-left-navigation-pane-modules.html?contentId=H2TTHR~0QqPPXA_VM6WJ1A) - [Configure the inbox in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-inbox-in-sow.html?contentId=PN7a0buY~ssfZ7jzq4GuXQ) - [Enable automatic assignment of interactions to an agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/enable-automatic-assignment-interaction.html?contentId=2MTcNFrn630CSikSUqv7kQ) - [Configure alerts in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-alerts-auto-dismiss-sow.html?contentId=JM6UDxPpvUNQniMfZIljCA) - [Configure the list page in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/incident-list-page.html?contentId=mte5tOKhtfsQJw8BujE_6g) - [Configuring record pages in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configuring-record-pages-sow-itsm.html?contentId=UF4OBpJHCHG8x8xJNhmBPw) - [Configure a record page tab in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-record-page-tab.html?contentId=SkBwb1~G~FPQPpgdlCR7Yw) - [Configure a task record form in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-form-layout-task.html?contentId=5qx5eQn_Dq4Yd0uyutwhLw) - [Define and customize activity stream tags](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/define-customize-activity-stream-tags.html?contentId=gnTpEgYsP4g47IXlJw0Gmg) - [Assign or Resolve dialog box](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-assign-resolve-modals-incident.html?contentId=YRmPyFN_WhVN5HxwDJ6LHw) - [Configure the experts On-call panel for an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/customize-experts-on-call-tab.html?contentId=oK4Tb1_x9nX4ab3er0M1bQ) - [Create a task type for problem or change in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-task-type-sow-problem.html?contentId=Ex0k6Lg_8HMZwPi5ZyfG2g) - [Configuring Standard Record Page in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/srp-service-operations-workspace.html?contentId=faLoQWAcY7obcBhNs3SKbA) - [Adding Declarative Actions on the Standard Record Page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/customize-srp-sow.html?contentId=WLiANvAXvB7nSXJoYP3fgQ) - [Custom Modal Migration in Standard Record Page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/custom-modal-migration-srp.html?contentId=PgtO5jYUm4DhbhnrfoOUkA) - [Modify the Record Page in the Service Operations Workspace using the Standard Record Page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-record-page-order-sow.html?contentId=hFaOIM1hq1ksrrPAwRQx6w) - [Agent Assist tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-agent-assist-tab-sow-srp.html?contentId=6Ru9nYiZi5Qbn7hUKY968g) - [Table configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/edit-the-table-configuration-for-agent-assist-in-service-operations-workspace-using-standard-record-page.html?contentId=ASYs8lQ0HJcw_AiLsGEh2g) - [Hide contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/hide-contextual-side-panel-sow.html?contentId=LbSxuIPRrs3Ixic2qJLkwQ) - [Sharing record pages from Service Operations Workspace across workspaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-share-record-pages-other-workspaces.html?contentId=3ZV6Tku_7ta23ipB_VBgYQ) - [Task record information in the MS Teams Import tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-record-details-import-chat-sow.html?contentId=7Oqx1_HGXQrNxjLEuOOV5A) - [Specify the refresh duration for user presence in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/specify-refresh-duration-user-presence.html?contentId=VLdMKD1x4g1uPdC~NFbG5g) - [Configuring Interaction Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-interaction-management-sow.html?contentId=vr04lJkWkhX6VdpOyNWH6w) - [Duration to view requester's activities](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-days-display-data.html?contentId=aUqcg3nmXyaLbrXwyb3EtA) - [Hide the inbox in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/hide-inbox-sow-interaction.html?contentId=BN3cnpjEfIuxLMdle_pofg) - [Automatically close an interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/automatically-close-interaction-sow.html?contentId=37PpM~84APpSABE~BNDuYA) - [Display of requester related records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-order-related-records-interaction.html?contentId=fXvB5GfrHkMxzcnWyEUR6w) - [ITSM Configurable Workspace chat session tabs in SOW](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-itsm-workspace-chat-session-tabs.html?contentId=vSpzSO7dEorNTwT3_mpOIw) - [Configure chat session tabs in SOW](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-itsm-workspace-chat-session-tabs-configure.html?contentId=oFFMDgIH9oo3y1w4Ig5K6A) - [ITSM voice interaction record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/itsm-native-voice-record-page.html?contentId=Iknpudcj0fbktVgpHDKK3w) - [Configuring Notify in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-notify-sow.html?contentId=gQ5_rH6qUjZAmI2QaPTeOA) - [Configure a provider for Notify in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-provider-notify-sow.html?contentId=0ZBgH3BJEiOCJtfxPwnbpA) - [Configure Notify properties for SOW](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-notify-properties-sow.html?contentId=v8Y5L2VLEE9sdCS3WS5EEA) - [Configure Notify connector for Microsoft Teams from Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/notify-teams-guided-setup.html?contentId=8_yKcPPLwHRIqNCXhNrffw) - [Enable Computer Telephony](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/integrate-cti-sow.html?contentId=hDZNj1EBiAhao0~zua5z7g) - [Customizing Service Operations Workspace for ITSM to align with your requirements](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/customize-sow-landing-page.html?contentId=JQRfyZfFGYPPhAiN0sayQA) - [Create a copy of the Service Operations Workspace landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-copy-sow-landing-page.html?contentId=kEq_sXMuSAwh43DkkaZ2KQ) - [Customize Service Operations Workspace landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-service-operations-workspace-landing-page.html?contentId=p_JqtZDI5PGGOxw9Gv_dGg) - [Customize the incident record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/customize-the-incident-record-page.html?contentId=9itfik_aIOh5Nc9omRdHyw) - [Operating IT services in your organization](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/enhancing-services-operations-in-organization.html?contentId=Vvc7ts8YJJjYiL3zK8pOZQ) - [Play a guided tour in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/play-guided-tour-sow.html?contentId=apFVSkWd8A6~UKFOtl89_Q) - [Add a user-specific quick link on the ITSM landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/add-quick-link.html?contentId=9zHpf_YM6M1jTzE5oHlAcQ) - [Create a list in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-list-sow.html?contentId=a1SRoiTPcKNLaHfZxhLT9g) - [Live Agent chat in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-liveagent-sow.html?contentId=AmHtjlM4KbgxH8MU_xMYPA) - [Interaction Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/interaction-sow.html?contentId=AN1J~vQNDBbORC~M8OCf~Q) - [Create an interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-interaction-sow.html?contentId=RgupakRhfcgfyDibpahyGA) - [Work on an interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-interaction-sow.html?contentId=J3o7lMtMIjkMduAsiSpkoA) - [Collaborate using Microsoft Teams from an interaction record in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/collaborate-interaction-ms-teams-sow.html?contentId=bq17Y3I~eixO7~BQDgSHbA) - [Associate an interaction with a task record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/associate-interaction-record-sow.html?contentId=sB5Zna~Sa~uzbFE4sU420Q) - [Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/incident-sow.html?contentId=u6n~dJ1KcqHO~ANODxPjkw) - [Create an incident in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-incident-sow.html?contentId=mOOgxwuoqW9Im5nW7Pl4dw) - [View and update incident information on the Overview tab in SOW](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/view-update-inc-overview-tab.html?contentId=KG3D~9C1gU_PeD4SO6Mcpw) - [Viewing incident record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/view-inc-record-info-contextual-sidepanel.html?contentId=HT1NRAbAZyi59vJuviuMmA) - [Work on an incident list page in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-incident-list-page-sow.html?contentId=Om9ANa2CJaBgRB8OUqTPKg) - [Work on an incident record in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-incident-sow.html?contentId=GBQqj7h0B9bTkfpiYqv61A) - [Remedial actions using Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/remedial-actions-playbook.html?contentId=GufUDh3dmxRbCBViVNARnw) - [Close resolved incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/close-resolved-incident-sow.html?contentId=cortAeVyRE9Rr3xR2xSeqg) - [Reopen an incident in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/reopen-incident-sow.html?contentId=QBD4deo_N4yLm9TgdKlxZA) - [Incident Management in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-im-reference.html?contentId=wqkVHtVm2py5X7w5Md3gNg) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/components-installed-investigate.html?contentId=63Y35KxslDQIuvFSw14w2A) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/components-installed-mecm-adapter.html?contentId=i~6ERDpWa9I0dfQqhlhUmA) - [Components installed with Remedial Actions Framework](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/components-installed-with-remediation-fw.html?contentId=76xiTYLuSdcmcnI7mMHs7A) - [Components installed with Metrics and CI Actions Framework](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/components-installed-metrics-ci-action-fw.html?contentId=ckHcnlWBEtS9XQ1RnuiZnA) - [Features of the Investigation tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/features-of-investigation-tab.html?contentId=8f_nb6iFRJEa3UvC7P748Q) - [Viewing the historical data of CI metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/view-investigate-history-data.html?contentId=pCqBbBK3rCavyDlAoDXBhw) - [Digital End-User Experience and Service Observability UI experience on investigate tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/dex-so-metric-views-investigate-tab.html?contentId=I7FgDjfn990HCkIv~890_Q) - [Extension points for batch processing in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/mra-extension-points-batch-processing-sow.html?contentId=DgnohhQi~Qu8Azl0z3C4Gw) - [Quick start tests for Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/quick-start-tests-im-sow.html?contentId=SFlqt8IlUcSdFwvBSC1BWw) - [Request Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/request-sow.html?contentId=7npoUWOm4FBdeDr7OTEvaw) - [Create a catalog request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-catalog-request-sow.html?contentId=TAnuCIYVT7S1kWsi_jPgTQ) - [View and approve records in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/view-approvals-sow.html?contentId=2YBdjFPnocTf5oX_95vgdA) - [Change Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/change-sow.html?contentId=XC2s89UpQfdsEPzMyLJzyw) - [Create a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-change-sow.html?contentId=CbQTK5JZxuLJ_Wa_jT1DzQ) - [Create and propose a change template in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-change-template-sow.html?contentId=bVEBixFu2tS0X4rBiPeXcA) - [Work on a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-change-sow.html?contentId=IA3J3RW8_GfjyvDq0~49Fg) - [Standard change catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/standard-change-catalog-sow.html?contentId=nw9ZxJLD3RtX4gjjBfuIzw) - [Propose a standard change template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/propose-standard-change-sow.html?contentId=dwYas5B9GmFpKXmJXpWc2w) - [Modify a standard change template](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/modify-standard-change-sow.html?contentId=K4eZLuc~tJaCq2LAiVasnQ) - [Create a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-change-task-sow.html?contentId=SZwBF084HqI8vWI4ErclHw) - [Work on a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-change-task-sow.html?contentId=sf4nEhZnuY8pK4dza8hZFQ) - [Create a Change Advisory Board (CAB) definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/cm-create-cab-definition-sow.html?contentId=iJmHiFg3w0OWmVdGKK_cTg) - [Create a CAB meeting](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/cm-create-cab-meeting-sow.html?contentId=1nGX~_UXoSE3TAhSzqcwAA) - [Add an agenda item to a CAB meeting](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/cm-add-agenda-cab-meeting-sow.html?contentId=KkKyAv9zJ_DEcxm_28oGtg) - [Manage attendees in a CAB meeting](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/cm-manage-attendees-cab-meeting-sow.html?contentId=z26KhDqEinmexoul~aT6~A) - [Conduct a CAB meeting in the CAB workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/cm-manage-cab-meeting-workbench-sow.html?contentId=hlJxv2DVSYrmBSUD9Gi49g) - [Managing IT services in your organization](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/managing-services-operations-in-organization.html?contentId=fbHACS2P1qHKz63yqrpdXw) - [Knowledge Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/knowledge-articles-sow.html?contentId=RST3Msx_3tUaTFvPapaCOw) - [Work on a knowledge article in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-knowledge-article.html?contentId=P~efQwubYpIbfOO5M2Dtbw) - [Major Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/mim-in-sow.html?contentId=AKJ2EWHJ_fYKr3Bl8S5sMA) - [Major Incident Management process in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/mim-process-sow.html?contentId=ttjTgzRUjmxq7fcM3ZaKhw) - [Managing a major incident record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/managing-major-incident-sow.html?contentId=YoJCNgGaVs~F8Q1lJpy3Zw) - [Propose a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/propose-major-incident-sow.html?contentId=g~W4DbQVHs~dPJRVKvcINw) - [Managing major incidents using playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/managing-mi-playbook-sow.html?contentId=mRazyTpF5_xIeRRW0mDE2Q) - [Manage major incidents using the MI playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/manage-mi-playbook-mim-sow.html?contentId=YmqeK4C0YTHfZvnWZf6lyA) - [Manage major incidents using the Advanced MI playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/manage-advanced-playbook-mim-sow.html?contentId=7_WJXQ9N_XTb86rKwRxB8g) - [Promote a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/promote-major-incident-sow.html?contentId=rdbBcGf5mXqjiLokFxdBHg) - [Communicating about incidents and major incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/communicating-with-stakeholders-sow.html?contentId=EsNGVjUw6MZoHP1t38q3Ow) - [Compose communications for incidents and major incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/compose-communication-mim-sow.html?contentId=HJJejYI7symvliHYEuBd~w) - [Manage recipients in a communication task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/manage-recipients-mim-sow.html?contentId=1meOg6ZSPSrIBQ2JISAFmA) - [Create an adhoc communication task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-adhoc-comm-task-mim-sow.html?contentId=YQrN6gjFJ2BRIgFg7uE_tg) - [Manage an announcement](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-announcements-major-inc.html?contentId=F3ZZw0KIQsJ3nbFrWzEMZA) - [Collaborate with stakeholders during a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/collaborate-stakeholders-mim-sow.html?contentId=L5WUjU~1d9jt3oZxs2itAQ) - [Create communication and collaboration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-adhoc-comm-collab-mim-sow.html?contentId=eYFhRxdARcWpyxebVcLjwg) - [Resolve and close a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/resolve-close-mim-sow.html?contentId=p_7iueS3NFBzvBG5ej2yJQ) - [Review and update a post incident report](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/review-update-pir-mim-sow.html?contentId=xz8dBnMsz6dtv4UWsHJPjQ) - [On-Call Scheduling in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/on-call-scheduling-in-sow.html?contentId=woZ_YqjmEr7Zm5xtRaFr5Q) - [Configuring On-Call Scheduling in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configuring-oncall-scheduling-sow.html?contentId=ISzp6v6Ln_2tXgwVpxOnSA) - [Create new form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-shift-form.html?contentId=82EBzZtKhixDobTI01ybjA) - [Create and edit shift in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-a-schedule-in-sow.html?contentId=_cV_DoW_FqA131hMed9~sg) - [Create notification preference rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-notification-preference-rule.html?contentId=QAcvc6MBAzAEqtEXrQwsbQ) - [Edit On-call team preference using Teams menu](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/oncall-team-preference-tab-in-teams.html?contentId=Rb6lD7UuM5ORNhACgFQ3vQ) - [Edit delivery channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-a-notification-preference-rule-in-sow.html?contentId=665hvEDzcSE42m9OPnIRhQ) - [Escalation triggers and policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-escalation-trigger-rules-and-policies-in-sow.html?contentId=xUetP1P6pMHmmvq6_RmtEQ) - [Create escalation trigger rules and policy from team record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/edit-escalation-trigger-rules-and-policy-from-team-record.html?contentId=0XEn76dKltJ~6fismIcchw) - [Scheduling in service operation workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/scheduling-in-service-operation-workspace.html?contentId=ei7nVx2d1vfyKwynJjUKBA) - [Manage your work and schedule absence](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-a-schedule-in-sow.html?contentId=eLhN55QTxNiHk2sirNqnKw) - [Manage shifts in service operation workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/manage-shifts-in-service-operation-workspace.html?contentId=5nPsknsrZtTOjvmeo8zSwg) - [On-call support for an incident in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/on-call-sow.html?contentId=gEJSF34JJWXU6tvV7WK8PQ) - [Problem Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/problem-sow.html?contentId=zRibtYiqf4PsK_6cN1ku4Q) - [Create a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-problem-sow.html?contentId=mB347tP8_D0git8x7y6IGQ) - [Work on a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-problem-sow.html?contentId=L6kQBzBZ834mqgmouF1IHA) - [Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/problem-mgmt-models-sow.html?contentId=FiAzzlG37typQT9Da96~nQ) - [Create a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-problem-task-sow.html?contentId=iJPtH1BrHr3jUB6K0AKRCA) - [Work on a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-problem-task-sow.html?contentId=B_kqHOiUPze2rkqJZr7p_w) - [Problem Management in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/reference-problem-management-sow.html?contentId=HJ7Q4WQRq9Bg_6TjdiroZA) - [Problem form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/problem-form-sow.html?contentId=NNNjnSpZzNS0~9WSYqYyjg) - [Problem task form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/problem-task-form-sow.html?contentId=VJYcqBo2~mz0Y8IOH8jl~g) - [Recommendation Framework in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/recommendation-framework-sow.html?contentId=tu9hcfHsr15rmky8TFXCmA) - [Recommendation rules for an incident in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/recommendation-rules.html?contentId=EnUk2Zd5yCaMZfGCtY1hPg) - [Recommended Actions for ITSM in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/recommended-actions-for-itsm-in-service-operations-workspace.html?contentId=ObIOXfWj~l4cMeD1y6pkXg) - [Get Guidance based recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/get-guidance-based-recommendations.html?contentId=Y8cQq8dak_zqU2o2aWUpOg) - [Get field recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/get-field-recommendations.html?contentId=flrpqo96vbThYUHNMB4bYw) - [Recommended Actions for ITSM reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/recommended-actions-for-itsm-reference.html?contentId=vpJNUxBLPuIL2xWn9eHC4g) - [Contexts in Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/contexts-in-recommended-actions-for-itsm.html?contentId=_d0uELm_hoK0Nr6h72IO6g) - [Rules in Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/rules-in-recommended-actions-for-itsm.html?contentId=DCEXH~okxjyyk3Nls2GfoQ) - [Guidance based recommendations in Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/guidance-based-recommendations-in-recommended-actions-for-itsm.html?contentId=95YEqhyIecpgJmyhetdvvg) - [Field level recommendations in Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/field-level-recommendations-in-recommended-actions-for-itsm.html?contentId=pKnqSk42C4LrE3AGXPraQg) - [Guidances in Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/guidances-in-recommended-actions-for-itsm.html?contentId=3JgQ~TPGJpcPHZawrO74pA) - [Resource generators in Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/resource-generators-in-recommended-actions-for-itsm.html?contentId=CAv0FjAYNonKhLUvKoYMHw) - [ServiceNow integrations with Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/msteams-sow.html?contentId=lZvCkQh~9gphPNwodRTp4Q) - [Collaborate on a task record using Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/start-msteams-chat-sow.html?contentId=Jw~RHD55~Pp6_ycWFI8qFQ) - [Service Level Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/slm-sow.html?contentId=apEWixJIO7H8oHxDkn_q5A) - [Walk-up Experience management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/walkup-sow.html?contentId=WIdJ8B7f7oSkL3uR6EX9_g) - [Work on Walk-up interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/work-on-walkup-sow.html?contentId=ILF_HQa6krtuQ1qJxGs22g) - [Create an appointment through incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-walkup-appointment-incident-sow.html?contentId=7o3MRlj5Ee9YAAqjWrb98w) - [Collaboration in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/collaboration-sow.html?contentId=lM7nkOEcm8ymv_VmHIQ9IQ) - [Notify in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/notify-sow.html?contentId=CcHaBDlwnvVmmrQ892oiMQ) - [Use Twilio to make conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/telephony-sow.html?contentId=VoCjkEB2Ulx0MnXClCVGcA) - [Start and end a conference call from Twilio in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/start-conference-call-telephony.html?contentId=~cCXNKHxNqq0DJmYRexf4A) - [Join or leave a conference call from Twilio in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/join-conference-call-telephony.html?contentId=RzOFRA0hnn4EnaDYAKL7Jw) - [Administer an existing Twilio call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/add-participants-conference-call-telephony.html?contentId=yFyX49oDGVxPD~QBGqdLNg) - [Reinitiate a conference call from Twilio in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/reinitiate-conference-call-telephony.html?contentId=Cs6QiKkQnvyRqVIQS8kiag) - [View a conference call recording from Twilio in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/view-call-recording-twilio-sow.html?contentId=Zvu_lz7vP9b0fbkIBnFQHA) - [Use Webex for conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/cisco-webex-sow.html?contentId=cJV1W02nKh5N49thM~5~8A) - [Start a conference call using Webex in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/start-conference-call-webex.html?contentId=~v4Ji0qUUJLu_FTWeSq6LQ) - [Add participants to an existing Webex call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/add-participants-webex-call.html?contentId=nMlwhGfLinOySZgXZGRAxA) - [Reinitiate a conference call from Webex in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/reinitiate-webex-call.html?contentId=UmtvY2pDrU~DH7jQv01vbw) - [Use Zoom to make conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/zoom-sow.html?contentId=Wk0kuTWjPtIMaysuKv0itA) - [Start a conference call using Zoom in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/start-conference-call-zoom.html?contentId=PwQ1gIWlTGGJ6ErVRWKdCQ) - [Manage Zoom conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/manage-conference-calls-zoom.html?contentId=C3vN_mjvBdCpLEJWY71dQg) - [Add participants to an existing Zoom call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/add-participants-zoom-conference-call.html?contentId=d2~osHL9dm8aAWJzUqIuUg) - [Join a conference call from Zoom in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/join-conference-call-zoom.html?contentId=R3z0ug5xvi28kmYQ42Wf4w) - [Mute participants from a Zoom conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/mute-participants-zoom-conference-call.html?contentId=ye_sTBzuiAfiFogy4CpRKw) - [Leave a Zoom conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/leave-zoom-conference-call.html?contentId=dpRKBn8Ulj664Ax_iBHCOg) - [End a Zoom conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/end-zoom-conference-call.html?contentId=WW_u__cuvEHzmYoXv3DC3A) - [Reinitiate a conference call from Webex in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/reinitiate-zoom-conference-call.html?contentId=~bT14kCPSoeUxcQaa3uxTg) - [Use Microsoft Teams to make conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/microsoft-teams-sow.html?contentId=tpnmfc_xEawFuRARg87odA) - [Start a conference call using Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/start-conference-call-microsoft-teams.html?contentId=9yLBkQbEWmTEnFtuUN94hw) - [Manage Microsoft Teams conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/manage-conference-calls-teams.html?contentId=CVif2NwYCjBWS2Ody1PLCg) - [Add participants to an existing Microsoft Teams call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/add-participants-teams-conference-call.html?contentId=yYPdjLxr8q20UuwnrrnC9w) - [Join a conference call from Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/join-conference-call-teams.html?contentId=FZ1BuTp75N2DbwED99ELNA) - [Mute participants from a Microsoft Teams conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/mute-participants-teams-conference-call.html?contentId=9mQL2ZI6bJa9BmZo1XI_cA) - [Leave a Microsoft Teams conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/leave-teams-conference-call.html?contentId=WvyglGh4su1Uv~MxWFsadQ) - [End a Microsoft Teams conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/end-teams-conference-call.html?contentId=jTnc7JDO9~XOwgiKQdzICQ) - [Reinitiate a conference call from Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/reinitiate-teams-conference-call.html?contentId=Lgw~tWLyHqsaSr_UmcRVVg) - [View a conference call recording from Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/view-call-recording-teams.html?contentId=0tk6pUkTTT0dYxDYDcCEEA) - [Initiate a chat from Sidebar in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/initate-sidebar-chat-sow.html?contentId=HdLDImGkPsXEliGp3DdWqw) - [Computer Telephony Integration in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/configure-cti-sow.html?contentId=vj5G2AVgmUsaOTQbWfhzUQ) - [Universal Request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/using-ur-sow.html?contentId=WRV1w2kgyukjHKbUlWbjew) - [Create a Universal Request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-ur-sow.html?contentId=iaCmbm2NgDocFt0sOwUKmw) - [Cancel a Universal Request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/cancel-ur-sow.html?contentId=ryfzkYeMb3vWMtFlFZBkjg) - [Use Agent assist in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/agent-assist-ur-sow.html?contentId=yd1QES4HjMCDrkNuw8cK~A) - [Transfer a primary ticket in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/transfer-primary-task-ur-sow.html?contentId=PeBg5AwQeEzecqXWE4zbHA) - [Restrict or unrestrict universal request access in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/restrict-ur-sow.html?contentId=sJ7AY03zImUDoUHM07pIWA) - [Mark the universal request as unrestricted in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/unrestrict-ur-sow.html?contentId=JUsvJJa32BKw~sjFmMDfaw) - [Universal Request in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/components-installed-ur-sow.html?contentId=Lb3FraMS7yvcbXcy2XlS7Q) - [Universal Task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/using-ut-sow.html?contentId=XYzaxo_eFg6aTR36Yy1v5w) - [Create a universal task for a universal request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/create-ut-sow.html?contentId=48y~w0cubcZuwyg2vH0wgg) - [Universal Task in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/components-installed-ut-sow.html?contentId=CYpbWT6X20B2OWXc6INshQ) - [Reset password](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/resetting-password-pr-sow.html?contentId=P2HoRiOrmfb~rIjKsHhj8g) - [Reset password using service-desk assistance](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/reset-password-sd-pr-sow.html?contentId=RWUxQZZdrp9xrqwnijFa6A) - [Unlock the user account](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/unlock-user-account-pr-sow.html?contentId=oUx1hcsTNHWu7gXcvQvvoQ) - [Password Reset in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/pr-sow-reference.html?contentId=N~qE1sLjvEOyGU4ljqaX5Q) - [Optimizing IT services in your organization](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/optimizing-services-operations-in-organization.html?contentId=TpH19OiI6ZXjR77tY1h1Kg) - [Workforce Optimization for ITSM in the Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/wfo-itsm-service-operations-workspace.html?contentId=efClThRB3BDkP_g~Ak_Bmg) - [Access your profile in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/access-agent-profile-sow-wfo-itsm.html?contentId=lSdOtLqzRcG6wfQnrK~Zjw) - [Service Operations Workspace - Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/itsm-sow-workspace-scheduling.html?contentId=Fffk7g6NnMuwk~aTJ4FKzQ) - [Manage your schedule using the Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/manage-schedule-sow.html?contentId=ZdqoxeqkWGAFwyxXmjXG4g) - [Approve or reject](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/approve-reject-shift-swaps-sow.html?contentId=__IcNNHA48PGDq_n_y5zPA) - [Request time off using ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/va-timeoff-agent-wfo-itsm-sow.html?contentId=G2Efhm1~3zzpALIqU1IPpw) - [Clock-in and clock-out your work shift in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/clockin-clock-out-shift-sow-wfo-itsm.html?contentId=32llHZ8~d0uVuzUtEutFNA) - [Sign up for your preferred shifts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sign-up-preferred-shifts-wfo-itsm.html?contentId=jk6PV7DjQSM~EFKZ7QHpJQ) - [Service Operations Workspace - Learning](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/itsm-sow-coaching.html?contentId=ZnkKZaybEJfNi_lb~TmZqg) - [Learning path and course item discovery in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/discovering-learning-sow-wfo-itsm.html?contentId=lMoXFFnzOgc1l9j9mkuqZA) - [Enroll in learning](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/enroll-learning-sow-wfo-itsm.html?contentId=B_rMEHjOH76f9tZ~M4A4ow) - [Complete learning tasks using the Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/complete-training-tasks-workforce-optimization-sow.html?contentId=AJ~j_7sqShdEMIxV02IMJQ) - [Review skills to add to your skill set](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/review-skills-wfo-itsm.html?contentId=8nqG_B_xNzCWt4PCC5caoA) - [Take a survey in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/take-survey-sow-wfo-itsm.html?contentId=yYZUN5tLB9__S7qgDqsYLA) - [Service Operations Workspace for ITSM reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-reference.html?contentId=FnyhhQ_V8XxkdFeDyC30kA) - [Terminology in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/terminology-used-in-sow-for-itsm.html?contentId=EaEIHuEyfMg6hnxqdSTINw) - [Additional roles for SOW admin](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/additional-roles-sow-admin.html?contentId=3a6fyLsFyr0GXduHxyzSUQ) - [Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-itsm-itom-version.html?contentId=V3GACTlfZ9DrjCfgdOC4zw) - [Service Operations Workspace for ITSM data model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/sow-itsm-data-model.html?contentId=WAAbm_rEcXRCmdTEnGkkZA) - [Components installed with Service Operations Workspace ITSM Applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-operations-workspace/components-installed-with-sow.html?contentId=EutDYtW1gdx0LeKImo5WHA) - [Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-landing-page.html?contentId=KqKNZhgIkFXKn0d2yPKyAg) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/c_ServicePortfolioManagementv2.html?contentId=P9lP2O5gUgE8bweU6Tzv4g) - [Use Service Portfolio Management services](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-services.html?contentId=kXiesyvR7SdudE7jAuh1bw) - [Service Portfolio Management portfolios](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-service-portfolios.html?contentId=ekv97WUoItCiHrjzwLomoQ) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-configuring.html?contentId=SaQAkxtJKjOKURTZPSvfSA) - [Activate Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/activate-SPM2-plugin.html?contentId=MzPzz98S2vTqgow0kE8vvQ) - [Service Portfolio Management activation administration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-administration.html?contentId=sBat71v2T~ZIG058tk8Nqg) - [Applying the CSDM guidelines to Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-csdm.html?contentId=ZBLYkVNqHAbpnlsXsmyz8g) - [Set up services and commitments in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-setup.html?contentId=36IRLNZ6n_LzSJi3NgTIMg) - [Quick start tests for Service Portfolio Management Premium](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/quick-start-tests-SPM-Premium.html?contentId=xCyEx7tdU~PY3MuS4Npvkg) - [Installed with Service Portfolio Management Premium](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/installed-with-SOW.html?contentId=ekLAnqbWFQICiJs_hxmloA) - [Install the Service Portfolio Management Sample Content Pack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/activate-SPM2-content-pack-plugin.html?contentId=9dcdJif5lqly8q7UDORNSw) - [View Service Portfolio Management sample IT services portfolio content](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/use-SPM2-sample-service-portfolio.html?contentId=WPL~p9QnzgCzBhKpbrHJag) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-using.html?contentId=dCB_BaRMb~MAZBxdr0CHMA) - [Create portfolios in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/create-or-modify-SPM2-portfolios.html?contentId=plco7PQ~q049PJv_oUyX4A) - [Service Portfolio Management taxonomy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-taxonomy.html?contentId=RaX~mTB0GBtoeYKwYST3Tw) - [Create taxonomy layer definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/create-or-mod-SPM2-taxonomy-layers.html?contentId=ya6tDVPpILegVJw2tKRr3w) - [Create taxonomy nodes](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/create-or-mod-SPM2-taxonomy-nodes.html?contentId=xnUOgEZjfXUqtHHeVuK_kg) - [Create a service in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/create-or-modify-SPM2-services.html?contentId=xe0mIKWY9zoFmgyS1Rl4SA) - [Apply scope to a service in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-apply-scope-to-service.html?contentId=ygOvxc9OyxKXF55ahmdhdg) - [Service Portfolio Management Premium notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-premium-notifications.html?contentId=gAezq8KrUDBdk_ajpeT8Wg) - [Edit and manage service portfolios in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-edit-manage-portfolios.html?contentId=EAQgVMdlEuyrhXK~mdG28g) - [Manage the CSDM life cycle fields in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-lifecycle-fields.html?contentId=wy__QaLxypprz7hgTyhW4g) - [Remap service portfolio taxonomy nodes in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-remap-taxo-nodes.html?contentId=PoGyYdxPla8mdPvGmPMgDw) - [Service offerings in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-service-offerings.html?contentId=kYNfXJ1joSSOIlAOoR69zQ) - [View a service offering in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-view-service-offering.html?contentId=TXI4m7NjD5FF3GY75NBtMA) - [Create a service offering in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/create-or-mod-SPM2-service-offerings.html?contentId=jPI_dbUZsbV6RcQLjTNwCA) - [Add a commitment to a service offering in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/define-SPM2-service-commitments.html?contentId=b7~i4kmmsSQk1oCdH14e7w) - [Assign multiple teams to support a service offering](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/spm2-assign-teams.html?contentId=iUTdFOIPbBf3Y4qFBhn~Kw) - [Subscribe users to a service offering in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-subscribe-to-service-offering.html?contentId=ji7dQLEXYcjN2kgDC4OkcA) - [Create catalog items for service offering subscribers in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-create-catalog-items.html?contentId=CTz5FAMuEpmaGkx7kWYGPA) - [Reporting for services and service offerings in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-reporting.html?contentId=prBVfWeOt1S4FqXEUSgzgQ) - [Service Portfolio Management service offering price](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-set-service-offer-price.html?contentId=vBf5wpSdcrkfG9GJo~W02Q) - [Log outages in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/create-SPM2-outages.html?contentId=dxxNU7c5gi9H~yj3uwwx5A) - [View availability results in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-view-availability-results.html?contentId=h~GntkMICYYkcGkBdNyQNA) - [Set the time zone for availability results in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-set-timezone.html?contentId=llQs4suppxi1rqtqcNR4jA) - [Convert services in bulk in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-migrate-bulk-services.html?contentId=8ggmyAJkMTR1L164t~b9BQ) - [View Service Level Agreement (SLA) results in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-view-sla-result.html?contentId=MDyuZ2n8LXWvwAJ8O8aKBA) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-reference.html?contentId=SEVXOYI3btV6Fr~NEeTjSA) - [Installed with Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/r_InstalledWSPM2.html?contentId=_tU_9~jW0rdJUVJJXXfDFA) - [Domain separation and Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-portfolio-management/SPM2-domain-separation-SPM2.html?contentId=udO2iHF6rfgzcovkUhqn3w) - [Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/service-level-mgmt-landing-page.html?contentId=Jczc4rxhkY5OTp~hJJWvvg) - [Exploring Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/exploring-slm.html?contentId=v0Eo5QXoK~YdENOPrdRG_A) - [Service Level Management concepts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/service-level-management-concepts.html?contentId=y2uSzfyoOs9QrhiR6d0jQA) - [Define a service contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/define-a-service-contract.html?contentId=R9XBkNRVgu05qAuQU8V4AQ) - [Service Level Agreement (SLA) breakdown definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/sla-breakdown-definition.html?contentId=~F_2E0X_r_SX6gAAQEhRRQ) - [Service Level Agreement (SLA) processing](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLAProcessing.html?contentId=a0hGdpK_HUJIDrSz9~8Aow) - [Actual and business elapsed times](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_ElapsedTimeCounting.html?contentId=Z72MYLI~LPK_6S8MUV5kaQ) - [SLA timer](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/sla-timer.html?contentId=FoPxeOBw0gF53KzpAMMUbw) - [Configuring Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/configuring-service-level-management.html?contentId=rDluw2CF4gX2~fYjXgwayg) - [Service Level Management plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/sla-plugins.html?contentId=8ONF2NL44PutRsW~CZeupA) - [Activate Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/activate-sla-plugin.html?contentId=QjgMDQO7D2r7GRL8rK7goQ) - [Installed with Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_InstalledWithServiceLevelMgmt.html?contentId=NQwUB0fkhPIa7zS7mo8ecA) - [Activate SLA Breakdown definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/activate-sla-breakdowns-plugin.html?contentId=8ceZ0u~Nz6V2keupiC7fDA) - [Installed with SLA breakdown definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/installed-with-sla-breakdowns.html?contentId=j3~vY5zgeqUiwPCRPcw2Uw) - [Activate SLA timeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_ActivateSLATimeline.html?contentId=kqm3LM1XZFZEhmCUEpmpiA) - [Script includes installed with SLA timeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_ScriptIncludesIWithSLATimeline.html?contentId=zyUFrLfF8ZBXeYOuq35ezg) - [Activate Service Level Management - SLA Timer Config API](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/activate-sla-timer-config-api.html?contentId=LXyIRRjZwRuJ~Vbyf7EAzQ) - [Installed with Service Level Management - SLA Timer Config API](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/installed-with-sla-timer-config.html?contentId=Nffuhu3kmSpSoPE2xiptrQ) - [Script Includes installed with SLA Timer Config API](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/sla-timer-rest-api.html?contentId=dcooHXNvZ_HV_Kavct2jbQ) - [Configure Service Level Agreement (SLA)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_ConfigureSLAs.html?contentId=Au6lTwDXvv92DthNYAZrGw) - [Service Level Agreement (SLA) definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLADefinitions.html?contentId=GUuWNwuMJNXEMoBmp9STNA) - [Create an SLA definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_CreateAnSLADefinition.html?contentId=OfLmbyqea6Ock~5vG7JuDA) - [Configure SLA retroactive start and pause](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_UseSLARetroactiveStartAndPause.html?contentId=WOOz52a9Ba8OGR1b4OPxzQ) - [Configure the SLA timer](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/sla-timer-configurations.html?contentId=Keo94qXO8UhfJfQ39GzkEg) - [Extend SLA condition rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_ExtendSLAConditionRules.html?contentId=LJKCRbfBRXsWpqlUxyjo8A) - [Create a custom SLA condition rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_DefineANewSLAConditionRule.html?contentId=hwG3ws__TkrKoZfUGzMyUw) - [Invoke an SLA condition rule globally](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_InvokeAnSLAConditionRuleGlobally.html?contentId=qcTn1XLpha8Ze9SDT_K2fw) - [Invoke SLA condition rules on a specific SLA definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_InvokeSLACondRulesOnASpecificSLA.html?contentId=FDfLM_bIO2C_ApAfBwFjkA) - [Create SLA breakdown definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/create-sla-breakdown-definitions.html?contentId=svRkLyPTFRHTE~RU7fFAWg) - [Using Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/using-service-level-management.html?contentId=PFXakRq1Rdizc5hNOFBoDQ) - [SLA calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_SLAAutomation.html?contentId=DlCAHu1fO09~XpEyTyA0zA) - [Run the 2011 SLA engine asynchronously](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_RunSLABusinessRule.html?contentId=Lh58woyxSNKDBYFpLPWiSA) - [Recalculate SLA times automatically](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_SLACalculationOnTaskDisplay.html?contentId=kd_~nHy8RXt5kO4h9xI7Ww) - [Use exact times in SLA calculations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_SLABreachCalculation.html?contentId=Bimvxr2W9lec1_bPyTyUKA) - [Repair Service Level Agreement (SLA)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_RepairSLAs.html?contentId=iZyTw31U8v5_zpaU0DSMZA) - [Configure SLA repair](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_ManageSLARepair.html?contentId=XBGFKw2PWYahvBj1VRPNPg) - [Repair SLA from a form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_RepairSLAFromAForm.html?contentId=ufWFt57fUFooS6gzWrUzwA) - [Repair SLAs from a list](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_RepairSLAFromAList.html?contentId=pWYpy~UAi7YEwGxQMnolKQ) - [View SLA timeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_ViewSLATimeline.html?contentId=393YnPjrV8SsMACW0xNTpA) - [Add custom business rules to Service Level Agreement (SLA)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_AddCustomBusinessRulesToSLAs.html?contentId=msLluQzgzLrFLkVAoJw0JA) - [Add custom business rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_AddCustomBusRuleToSLACons.html?contentId=zJ6oWMPuefm40vlWiDzG8A) - [Monitoring Service Level Agreement (SLA)](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLAForTheEndUser.html?contentId=8tbnCNGe5SCr5qcBaNNptg) - [Verify SLA definition using SLA timeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/Verify-sla-definition-using-sla-timeline.html?contentId=k4oyMKnepeZy~ca71fAMUQ) - [Service Level Management reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/service-level-management-reference.html?contentId=lauDAWbO3kd5cy11OkV_pQ) - [Flows for SLA](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/flows-for-sla.html?contentId=p99zNSEMAd4v0GvkUAjhgw) - [SLA notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLANotifications.html?contentId=9pPbtKq9zIRHA0ubZkhutQ) - [SLA duration types](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLADuration.html?contentId=3WUFcmSZ06r3jSxlQtSg0g) - [Schedules within SLA](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLASchedule.html?contentId=MzQKtf7~6iAum2fo3cBcHQ) - [SLA duration and schedules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLATimingsAndSchedules.html?contentId=AYHm1NrrfVvS6UaK5OaJ5A) - [Time zones in SLAs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_TimeZonesInSLAs.html?contentId=cs6u_vR~Ht7oqcWTiK2RPQ) - [SLA conditions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLAConditions.html?contentId=zahQ99uA3OsLpSIDPKHssg) - [SLA transitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_SLATransitions.html?contentId=KfRCpoI4e0HSSdztNwDAdg) - [SLA condition rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLAConditionRules.html?contentId=w6L6oNN6SsjZwbEQ6EzHcA) - [SLAConditionBase script](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_SLAConditionBase.html?contentId=wuT55j0C8yWpJtEIpjl0fg) - [SLAConditionSimple script](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_SLAConditionSimple.html?contentId=BxN5wdeEkl4iXnK1fqQykg) - [Service Level Agreement (SLA) process example](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_SLAProcessExample.html?contentId=NgU4UM7RpUNCijWi0JmcPA) - [Scheduled jobs for SLA](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_ScheduledJobsForSLA.html?contentId=fs7t4IF5p5wsBFXmVF7JFQ) - [SLA timeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_SLATimeline.html?contentId=CO6L2jw3XjH8NHCj3ZJs8Q) - [Understand why an SLA did not trigger as expected](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/why-sla-did-not-trigger.html?contentId=m6WgrwWtSKqkLrIg8MHyaA) - [Use SLA timeline to determine business schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/sla-timeline-determines-bus-schedule.html?contentId=bZXQe~Fe5zgnTOcD6acXaQ) - [Use SLA timeline to understand SLA stage change](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/understand-sla-stage-change.html?contentId=BOE34fDkZO8EI8WO7I42mA) - [Use SLA Timeline to validate a new SLA definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/validate-new-sla-definition.html?contentId=_skLAxoFO01lrV6kq1yYXw) - [Service Level Agreement (Legacy) engines](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_GetStartedWithSLAs.html?contentId=pRYVba4~hd3pW_XRBgIDfA) - [Legacy SLA fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_LegacySLAFields.html?contentId=ytmSMlFuOGH7TFa8tHyBNA) - [Upgrade SLA to 2011 engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_MoveFromThe2010ToThe2011Engine.html?contentId=qMYuPYheAgZLHPmW0TZsAQ) - [Organize the migration process](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_OrganizeTheConversionProcess.html?contentId=O~YcNZ9MAWL_Xc9Fvd0lDA) - [Convert an SLA to an SLA Definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_ConvertAnSLAToATaskSLA.html?contentId=M6z3swKLmM7hMbLwtZjckg) - [Reactivate escalation engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_ReactivateAnOldSLAEngine.html?contentId=iPe5jvXtCR3QjQSxSlMwIA) - [Task SLA table](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/r_TaskSLATable.html?contentId=eavYqm8P2zHv32CX_ShzQw) - [Service level management overview dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/slm-overview-dashboard.html?contentId=g4e1XnJV~Tdi6NQpkhAHFQ) - [Platform Analytics Solutions for Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/service-level-mgmt-content-pack.html?contentId=3Q2NYrB8h0wnNHiGpAn_~A) - [Service level management PA dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/slm-pa-dashboard.html?contentId=BYo_4_HEcE3PnY1nSYo4rA) - [Domain separation and Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/domain-separation-sla.html?contentId=2tGL96ajrHz0KT2aoMMN3w) - [Quick start tests for Service Level Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/quick-start-tests-sla.html?contentId=7bBcEpQMyBcJc6VAriAJlA) - [Configure Service Level Agreement (SLA) properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/t_ConfigureSLAProperties.html?contentId=0hNrMTID2sVV3uVMq6UMFQ) - [Migrate to service level management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-level-management/c_MigrationToServiceLevelMgmt.html?contentId=CUnngdb8TbkuEahuhNY1CQ) - [Site Reliability Operations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/site-reliability-ops-landing-page.html?contentId=UYSy_zOGdhiuz0~T~Fz9ZQ) - [SR Ops setup guide](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-install-config-guide.html?contentId=oe2kS__YkxSKaGp40GOMFQ) - [Install the Site Reliability Operations application](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-install-sro-store-app.html?contentId=pLTjzp9DF8L5aXvG3OAdxA) - [User roles and responsibilities in SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-roles.html?contentId=5DeWJ75uccKOf3jM6oq31Q) - [Optional: Set up SMS and voice notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-sms-voice-channels-set-up.html?contentId=b7lJhwGsYt5sagLU4OUZWQ) - [Configure the change request type for SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-change-req-type-create.html?contentId=Hn316oLieDIp_9jDYLeVRw) - [Quick-start set up for SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-quick-start-overview.html?contentId=FzWiexkwbJmoRAKxQw6j1A) - [Import and commit the quick-start update set](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-update-set-quick-start.html?contentId=lBXJphydVGzerZD0mY5S8Q) - [Activate the quick-start team catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-cat-item-quick-start.html?contentId=Lg~RyFiJCj32t3o6FD7RrA) - [Configure quick-start system properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-sys-props-cfg-quick-start.html?contentId=74Q27pEp4KpBC3DJLJj71g) - [Configure notifications and approval for team creation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-emails-config.html?contentId=FaF6oQH~xR2U6Am6_kRlJw) - [Set up the first SR Ops team](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-team-create-first-time.html?contentId=xNx50u1WUjVh4bVXVZTjIQ) - [Upgrade from Paris](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-paris-upgrade.html?contentId=Q1DgASpvCKF_CMJpaaxOQg) - [Run script to load service map on the Service form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/run-service-map-fixed-script.html?contentId=aVGOQ6YgDs50cpdgfCjosw) - [Run script to load the Service Operations Workspace module on the SR Ops workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/run-operator-workspace-fixed-script.html?contentId=GHyLaiH3ihvqzJMuf9dmbg) - [Run fix scripts manually when you upgrade to Quebec from Paris 12.0](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/run-integration-actions-fixed-script.html?contentId=8QecUbAfbwbeyLkdzxUH3A) - [SR Ops user guide](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-user-guide.html?contentId=ZAIrlKTFFkswPzjc8mITGw) - [SR Ops Workspace home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-home-page.html?contentId=b_IPPBN7wcaxAfdpWyTKgA) - [SR Ops system properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-properties-installed.html?contentId=TfA~2Ov2lWbNnYePSHOe~g) - [SR Ops notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-oncall-notifications.html?contentId=YJYA821u6oocVdPgo5Pbdg) - [Working with teams, schedules, and escalations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-work-team.html?contentId=1St03lZxRlpBBXC7t8vW~Q) - [Set up an SR Ops team](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-team-create.html?contentId=Pk9E9M~ZM_VJ~ZjdZP7Euw) - [Set up on-call schedule and escalation policies for your team](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-setup-oncall-schedule.html?contentId=j2g9HJHeoAXmHy4_7MSj3g) - [Manage your team details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-manage-team-details.html?contentId=wYFbNJbwmLJJgEsVDL~fMw) - [Manage your team members](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-manage-team-members.html?contentId=r1Uv7kg5~SoDhNg5fwN_pQ) - [Manage services for your team](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-manage-team-services.html?contentId=fGIYwuIqCopKq~_Ahv9m5Q) - [Create an on-call schedule for your team](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-create-oncall.html?contentId=oeAYriK5aMTdjX0SOOdGhw) - [View on-call schedule of a team](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-view-team-oncall.html?contentId=s8RGw_EF~99E47_VMt1MtQ) - [View your on-call schedules](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-view-your-oncall-schedules.html?contentId=skrTXcC_2G1OBjRrjBJNJA) - [Deactivate a team](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-deactivate-team.html?contentId=TolJXx2A0_c~zLMhWJnkNA) - [Working with services](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-work-services.html?contentId=8XGZH3lJiSswdPrz4x3tOw) - [Configuring and integrating a service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-services-create-register.html?contentId=6AWugXJPpzvCAh3qj1UI3w) - [Create a web service account](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-service-acct-create.html?contentId=TTWFavDREODMwthoIa8qIQ) - [Create services and configure relationships between them](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-service-cfg-relationships.html?contentId=GOvJsrGAOsYEWgPo6DXwCQ) - [Edit service details](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-edit-service.html?contentId=KWTaAYyteLsYUUz83ceMLw) - [Optional: Set up an On-Call schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-on-call-schedule-set-up.html?contentId=nYH8RWqjR8UXCjhX3~1iHg) - [Remove a service from the service map](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-remove-service.html?contentId=lMCewPVnjtH8fdqWoUD9ZA) - [Delete a service from the service map](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-delete-service.html?contentId=sE6y58K_pusaBKukl3P8rA) - [Use the command line interface to create and update services or relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-use-command-line.html?contentId=qzk4OmBGUN3xE81KVdr0Xw) - [Edit the details of a service offering](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-edit-service-offering.html?contentId=_z2AeMctEQqZFvQT0sxFxQ) - [Delete a service offering](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-delete-service-offering.html?contentId=ZIMJVzqU_wK292GtBZipyg) - [Create an incident from a service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-create-service-incident.html?contentId=mqKYKbM3nNkCEzjZmi7ptQ) - [Create a change request from a service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-create-service-change.html?contentId=Za9lhnLC5DrXmKJR1dkSyg) - [Delete a service record](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-delete-service-record.html?contentId=CIp1F1U0jvV8~MibKGRzHA) - [Integrate with an APM tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-integrations-set-up.html?contentId=OCQZhsdvvBwHqIKpjYI8Hg) - [Define a custom action](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-action-define-custom.html?contentId=s1GBv7iG66B12Y1o0Z4FVQ) - [Define a custom condition to trigger actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-condition-define-custom.html?contentId=5tEyNxibda43_VXaoPqiuA) - [Create alert rules for a service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-create-service-integration-actions.html?contentId=CR9ximAGEKIahDwMjACK3Q) - [Create alert rules for an integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-create-integration-actions.html?contentId=MjEPUhCMn6PQTu3vug49Gw) - [Filter alerts, incidents, and change requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-fileter-alerts-incidents-change.html?contentId=8GVupFJ3xAqSrxaPqcYAkQ) - [Approve a change request](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-approve-change-req.html?contentId=B7FG0fR8vQNV87J1IxXPRQ) - [View the CMDB map of an SR Ops service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-servicemap-view.html?contentId=6amiWWffofRWr4VTbSjEYg) - [Alert notification in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/alert-notification-ms-teams.html?contentId=VNz49D47vPDwgSTSh4LSLQ) - [Install Microsoft Teams Spoke for ServiceNow Integration Hub](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/install-ms-teams-spoke-sn-integration-hub.html?contentId=KTuuaEz8OqDRmSVK8lgCBA) - [Create a Webhook URL for a channel in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/create-webhook-url-channel-ms-teams.html?contentId=sLNAdrc54DhAfUw9LGVzDA) - [Create an alert rule configuration for Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/create-integration-action.html?contentId=L9ZBmNpBZBn5Bupr5T6P2Q) - [View notifications for an event in a service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/view-notifications-ms-teams.html?contentId=AXiWDNKCQbpnBSsN236bfQ) - [Configuration Variables](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/configuration-variables.html?contentId=7Cp~0HFD8aG4gQG5dydO6g) - [Alert notification in Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/alert-notification-slack.html?contentId=JnB_QmJ4oB6oQ53AHo86RA) - [Install Slack Spoke for ServiceNow Integration Hub](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/install-slack-spoke-sn-integration-hub.html?contentId=wED4qK_wqag75Mq7tv3Vpg) - [Create a Webhook URL for a channel in Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/create-webhook-url-channel-slack.html?contentId=jDpPZGQ~~cCr6EdzNBQlBA) - [Create an alert rule configuration for Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/create-slack-integration-action.html?contentId=L6PskjV5_fT~DeezFHeBOg) - [View Slack notifications for an event in a service](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/view-notifications-slack.html?contentId=JOwgmmJJhhX4GX5RaoGWyA) - [Configuration variables for Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/slack-configuration-variables.html?contentId=XSCFI70aQVzC8u5dguXNnQ) - [Working with integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-work-integrations.html?contentId=~ZKNl2oTRGmNLQv8nUeClg) - [Create a webhook endpoint in SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-webhook-endpoint.html?contentId=1lLyau_FaVElRpqcAkZHGw) - [Specific integrations in SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-specific-integrations.html?contentId=6VOtfWABYDDG2mLfwaaLcA) - [Microsoft Azure integration with SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-ms-azure-integration.html?contentId=Zoh4BDfKailJWAcgeQE8sA) - [Configure webhook in Azure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-configure-azure.html?contentId=DJwydrNySsw6MIyxI2slVA) - [Sample payload from Azure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-azure-sample-payload.html?contentId=x_WJ8yTcjBxyNyIqDgz2qA) - [Amazon Web Services (AWS) Events Transform integration with SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-aws-events-transform-integration.html?contentId=0OxZDdFusbvGHtvWOxQ1Zg) - [Configure webhook in AWS](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-configure-aws.html?contentId=CHSkoLGN~6PCaotAB~3L9w) - [Sample payload from AWS](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-aws-sample-payload.html?contentId=M4_9WVbjXKjkOPathhJ~dw) - [Dynatrace integration with SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-dynatrace-integration.html?contentId=bGN4mQQPthXUVKFeiAALkw) - [Configure alert rules and notification on Dynatrace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-configure-dynatrace-alert-rules.html?contentId=gB51liZ~aJK1f18ZXxpNhQ) - [Sample payload from Dynatrace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-dynatrace-sample-payload.html?contentId=fo0Z29iXpAtElT~~N6yZ8w) - [New Relic integration with SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-newrelic-integration.html?contentId=e8PaG5SsHm0YmM4oN9keRg) - [Create a notification channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-newrelic-notification-channel.html?contentId=rYirOaNePcXZj6Kp6qsjHA) - [Create an alert policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-newrelic-create-policy.html?contentId=DU~712zTpKpUh3YvYjf~UQ) - [Create alert conditions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-newrelic-create-alert-conditions.html?contentId=T9H9wYI_ekPqZrEmMsz0QQ) - [Sample payload from New Relic](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-newrelic-sample-payload.html?contentId=1pCyKx0mEi7JgEfaxRDGfA) - [Datadog integration with SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-datadog-integration.html?contentId=Nb7nDILiz4CfWURqAyNOCQ) - [Configure webhook in Datadog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-configure-datadog.html?contentId=7t5kA_YTdPklag~sPlDbWg) - [Sample payload from Datadog](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-datadog-sample-payload.html?contentId=rilCkZslW9gTrPZ_M~8KPQ) - [Google Monitor integration with SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-google-monitor-integration.html?contentId=xM9h5LaFIREImGfkdbkxgA) - [Configure webhook in Google Cloud Platform](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-configure-google-cloud.html?contentId=L1pjydXrAb0nlQGdFGW_9A) - [Sample payload from Google Monitor](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-google-monitor-sample-payload.html?contentId=9Xm6FjK9sZb1m4Kru325mg) - [Grafana integration with SR Ops](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-grafana-integration.html?contentId=WjqIf5m3JYALZhbU2HB9og) - [Configure webhook in Grafana](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-configure-grafana.html?contentId=LyQbIR1UilSEUntewnQCVg) - [Sample payload from Grafana](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-grafana-sample-payload.html?contentId=aHL0ndD5LXkZ6qFgPpXHMA) - [Domain separation and Site Reliability Operations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/sro-domain-separation.html?contentId=CI_vyLjGhkBVG~PLysZc9g) - [Site Reliability Metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/srm-site-reliability-metrics.html?contentId=pi~ZztQ9KOiho~2XBx177g) - [Install Site Reliability Metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/install-srm-store.html?contentId=beJNDS8JIOBL5FBBSlA0aA) - [Site Reliability Metrics basic terminologies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/srm-basic-terminologies.html?contentId=Q26w_MTI8~eJKVC7maxrdw) - [User roles and responsibilities in SRM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/srm-roles.html?contentId=9bUpR7BqRh5HPD9EA2qZKA) - [SRM system properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/srm-properties-installed.html?contentId=xgHm2q5cIntToHeNjRod6w) - [Working with Site Reliability Metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/manage-srm.html?contentId=kmYHTMLVYnCdjED5IkqUgg) - [Source alerts from an APM tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/create-srm-integration.html?contentId=vw_chPzV0U5yYoBqWKl42Q) - [Create a reliability indicator](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/create-reliability-indicators.html?contentId=TySn7NCx3VEkPzgVjKCxyg) - [Edit a reliability indicator](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/edit-reliability-indicator.html?contentId=w_pk8wn4XVUnSfjFV6FRTg) - [Delete reliability indicator](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/delete-reliability-indicator.html?contentId=LhBfshjTrOtruyI5tPlgNQ) - [Create action definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/srm-create-action-definition.html?contentId=M6dX4kyt9eowZtlXKm6txA) - [Create an error budget policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/srm-create-error-budget-policy.html?contentId=Vy3QzSnai4_afLGkaiQYpA) - [SRM notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/srm-oncall-notifications.html?contentId=V9dcbMi~SUiuQoAmU8Pt9g) - [Site Reliability Metrics change approval policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/srm-change-approval-policy.html?contentId=WwoXjsiozrvw4hjdX41Mnw) - [ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/success-dashboard-indicator-landing.html?contentId=liKWEsJrdbpovjXDofFmjQ) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/explore-success-dashboard-indicators.html?contentId=gu7IHfshKyYxEfnt4msRFA) - [ITSM Success Dashboard indicators components](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/itsm-sdb-dasboard-overview.html?contentId=rObVa2uwcRnjQ9IeCGTOeA) - [ITSM Success Dashboard indicators KPI definitions and formulas](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/sd-kpi-formulae.html?contentId=NAEEBmj8iPqmuio4jXwQmw) - [Performance overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/performance-overview-ref.html?contentId=KBWMRQiU63qkdCQyhdf5xg) - [Service Quality](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/service-quality-ref.html?contentId=TspvoRv6MKCyhwz8MrFxeg) - [Operational Success](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/operational-success-ref.html?contentId=mp8frfMs8UdI8ZO622fuYw) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/configure-success-dashboards.html?contentId=QWWu6F88HDkS5kppnCQUVg) - [Install ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/install-success-dashboard.html?contentId=~BftUr~gq98HPc235aQ0uA) - [ITSM Success Dashboard Admin console](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/admin-console-sd.html?contentId=5edtFCSP63p2w17_nDSE7A) - [Set the refresh interval for Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/configure-knowledge-deflection.html?contentId=FMoz3OEQIJE0~FwAEw7o~g) - [Configure the knowledge base for ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/configure-knowledge-sdb.html?contentId=OxkfaJYwmgDtf8IyYxvkZA) - [Configure Virtual Agent topics for ITSM Success Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/configure-va.html?contentId=7pzqNSU3VAO0hKk7~6yw8Q) - [Configure Virtual Agent topics for ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/instrument-virtual-agent-sdb.html?contentId=hTTGIrlwSVmi7kJKEnanGg) - [Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/instrument-va-sdb2.html?contentId=gr0gepfU2H4nLOWM3vg0dQ) - [Update the live agent script include](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/update-live-agent-script-include.html?contentId=wU9y0H4TH6Wqscg0TEMhCg) - [Set fulfillment automation level of catalog item for the Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/set-fulfillment-automation-level-sdb.html?contentId=vEuxLyG6JAKWxGY1nWa~Qw) - [Activate Performance Analytics jobs for ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/activae-pa-indicator-jobs-sdb.html?contentId=6Xfn_P~YCxRCVDhmSZGZ~g) - [Configure Success Dashboard indicators KPIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/config-kpis-sdb.html?contentId=DVEre11mmBi2LldKtZPtVQ) - [Add contributing indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/add-contributing-indicators.html?contentId=pZO76~FKpKVRRmpMgz08yQ) - [Add time savings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/add-time-savings.html?contentId=Epscs0AH8BEnvKlxBMMirg) - [Update more information cards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/update-sidepanel-more.html?contentId=7hyvzqFjdbr68o82qXisWg) - [Create a cost savings indicator for ITSM Success Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/customize-cost-savings.html?contentId=ifsnalVMczW8gEzkJNY6tQ) - [Modify the currency code for ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/customize-currency-code.html?contentId=xfhXWwXSdqW5gUEgf384qg) - [Operational Success Admin Console](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/admin-console-os.html?contentId=uh7ZlA88v~0XmtWm0KBlEA) - [Create an operational success dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/create-operational-success-dashboard.html?contentId=E74bEnJbpIaN6v__K14~cA) - [Benchmarks admin console](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/admin-console-bm.html?contentId=gDBvjPpAl2O6BPEH52oGsg) - [Run Update formula script for ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/run-the-update-formula-script.html?contentId=gafCouhp6fbayaBCQmQ1rA) - [Identify the automation opportunities on ITSM Success Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/view-auto-opportunities.html?contentId=77_RCzuYUDSjCxzgiFrLHQ) - [Maximise the benefits](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/measuring-performance-success-dashboard.html?contentId=9n2xbnywE0ak9ZIehVk1Ag) - [Monitoring the KPIs of your ITSM implementation](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/monitor-kpi-for-itsm-imlementation.html?contentId=RYJc3qhxGfEj6oJmge8AoQ) - [Share the Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/share-itsm-success-dashboard.html?contentId=pqGhKblmOAcCQvAwISFA5g) - [Benchmarks for Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/success-dashboard-benchmark.html?contentId=D7_tuzqPPe4~Y777p1rWEg) - [Estimated Cost Savings for Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/estimated-cost-savings-sd.html?contentId=NzNPD8Q8d6hJSNj_~gZBhA) - [View metrics for selected period in ITSM Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/view-metrics-selected-period.html?contentId=ulrDCns98Bn0r8~zasU61Q) - [Create target for the KPI in the Success Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/create-target-kpi-sd.html?contentId=VH_GnbBWqpC~mBYrkC_vxA) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/itsm-success-dashboard-reference.html?contentId=ngCcboFdCroOp0IjQ4SNuA) - [Success Dashboard indicators user roles and responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-success-dashboard-indicators/success-roles.html?contentId=zeSBU6Vx1JPYBtuqeLplEw) - [Task Outage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-outage/task-outage.html?contentId=hwfdmn23uc7kyaGtfBip8w) - [Activate Task-Outage Relationship](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-outage/activate-task-outage.html?contentId=qe7HJmFOAXt5IC_v~uoq5g) - [Components installed with Task-Outage Relationship](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-outage/components-instld-with-task-outage.html?contentId=l4IWuCfpYITR~PLLly09~Q) - [Add the Outage UI action to another task form](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-outage/t_AddTheUIActionToAnotherTaskForm.html?contentId=pmSaqVWxYDO4w3czuPPjyg) - [Associate a task with an outage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-outage/t_AssociateATaskToAnOutage.html?contentId=dAKLZ8VpBB11UrlIKub6DA) - [Create an outage from a task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-outage/t_CreateAnOutageFromATask.html?contentId=S8g1h5ZWWMdM78Iu3I4QeQ) - [Domain separation and task outage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-outage/domain-separation-task-outage.html?contentId=louWZNvrJcHIU8hUjtrJ9g) - [Task Intelligence for ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/c-itsm-task-intelligence.html?contentId=gdIAq9JRTG4FnXNmUogHrw) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/exploring-task-intel-itsm.html?contentId=pnt9HEn4p~4PAtN0E8zM0g) - [Admin Console](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/admin-console-ti.html?contentId=BUwMk00DpD7XIXD6FHq7wg) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/configure-task-intelligence-for-itsm.html?contentId=uwxw4gUpPE2MQpDOr~Y61g) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/install-ti-itsm.html?contentId=5snhE5KdoSdVSIJ~07g4GA) - [Manage](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/using-task-intelligence-itsm.html?contentId=vqxy2279p~5dvx0jMffjtw) - [Create an incident prediction model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/create-incident-prediction-model.html?contentId=5BJ8e5A~4BjDpvCp2NP2kg) - [Set up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/set-up-model.html?contentId=BH_SbIQzrHkOPrtRKTvLZw) - [Create a similar records prediction model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/create-a-similar-records-model-in-task-intelligence-for-itsm.html?contentId=0~Z5oaS0TpnMg8Si_w0YXg) - [Set up](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/set-up-similar-records-prediction-model.html?contentId=Swawf6DK8B3KEZSfsnm9wA) - [Define the purpose](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/define-the-purpose.html?contentId=T9CKcWBqCZkPoywYvAvmZw) - [Train](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/train-the-similarity-model.html?contentId=~z8qhGL6I1prEdiNJKR5jQ) - [Assess](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/assess-the-similarity-model.html?contentId=Eg7VL88nKzyLV~sMnVEm5w) - [Deploy](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/deploy-the-similarity-model.html?contentId=BZ36ylu9j4bCGWV729J7NA) - [Edit an incident prediction model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/edit-your-model.html?contentId=VovrmhfNP3s~0S~f1JLYFQ) - [Export an incident prediction model](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/export-your-model.html?contentId=9rmXX4Oa~FgWCIa01Gqe9g) - [Monitoring and Analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/task-intel-monitor-analystics.html?contentId=Y0UCI1zHbor26ftGEMoVEg) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/task-intelligence-itsm-reference.html?contentId=oipB_Fnc6wBXOsGTgzo3Mw) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/task-intelligence-for-itsm/components-installed-ti-itsm.html?contentId=ESuWmpfhLtaRWu7zmDOjLA) - [Collaboration services](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/collab-services-tcm.html?contentId=kteeeNIcD6I3hTVb2zAg4g) - [Install Collaboration services](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/install-collaboration-services.html?contentId=8O~nce7CGkt5xyFF4tvSnQ) - [Components installed with Collaboration services](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/installed-with-collaboration-services.html?contentId=swWVa91MCeh5CjPZQVq_3A) - [Setting up Slack for communication](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/setting-up-slack.html?contentId=fdSqJJpXKJ8dPwD5N1~RSQ) - [Configure Slack as a communication channel for a communication task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/configure-slack-for-comm-task.html?contentId=9QW2rAwxBGMHvceZBattXg) - [Import messages from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/import-messages-from-incident.html?contentId=Bz7_ekG_J_8CX69MsI2pUg) - [Process flow for Slack communication](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/process-flow-slack.html?contentId=qcUI_lAbTy~nf2lKWdk3fQ) - [Add a collaborative communication task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/add-collaborate-task.html?contentId=VOxnpBmuM2zUWG3zo_5JXA) - [Create a Slack channel for a collaborative communication task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/create-slack-for-collab-comm-task.html?contentId=ezO2oVj0pI5FlT0RiCPUcg) - [Slack integration - Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/im-slack-collaboration.html?contentId=Yd8lbAIp8phfZF9~UgQnLg) - [Create slack channel for an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/create-slack-inci.html?contentId=Xc2iLs3KxirQCBPszXQtjg) - [View or join slack channel from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/view-slack-channel.html?contentId=PCFJ5Lp8GUZ2uRfapieH1Q) - [Add form section to view slack channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/add-slack-channels-section.html?contentId=CdpNEitzmnV9~nUcsQMSdg) - [Set up slack for a user or group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/add-field-slack-icon.html?contentId=W7rwPDK6Avgi5ZyiKQZ36g) - [Associate existing slack channel with a group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/setup-slack-assign-grp.html?contentId=qEmAcgZmzM~Y2t9i5OL33A) - [Open slack from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/open-slack-from-inci.html?contentId=DWpRPM6x6rd6Dibm9zKjhg) - [Slack slash commands](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/collaboration-services/slack-commands.html?contentId=RUiuK~r9Bag06gg2FHm5bg) - [Platform Analytics ITSM Dashboards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-dashboards-content-pack-sd.html?contentId=TVlSZ8~FS50oBLJHH~Z7Cg) - [IT Agent dashboard for Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/it-agent-dashboard-sow.html?contentId=yiFgViYHy0Ns~_zXyn8YKw) - [Manage the dashboard in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/manage-it-agent-dashboard.html?contentId=vlHsCUJizi~NBqGxC5aKTg) - [Platform Analytics KPIs and dashboards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/operational-success-kpi.html?contentId=LeIHotkNbUy1qE4UarS9nw) - [Incident management dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/incident.html?contentId=dHyaZ_Qss1vPdwHhg45KRQ) - [Major incident dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/major-incident.html?contentId=HKXIzafUGBO90pthdJjYkg) - [Change dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/change.html?contentId=g4MmDQ42VSXGMCFzfZ4Mbw) - [Request dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/request.html?contentId=I8XvZJrcE0LBC6Ss2Q2pQg) - [Service Catalog dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/service-catalog.html?contentId=ts0BWo8SF9PRbY9kpfOtbw) - [Interaction dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/Interaction.html?contentId=wEAMPJgJGNwzUsWDiqPlVg) - [Problem dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/problem.html?contentId=nn3ozFuJGdMwj9T74kAR0g) - [On-call dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/oncall-scheduling.html?contentId=bb3tsF4VjHGL5wEfOGnaBw) - [Legacy: Performance Analytics ITSM Dashboards](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-dashboards-content-pack.html?contentId=NHj~UNHCXh1Yz782OQgh3w) - [Legacy: IT Executive dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/it-executive-dashboard.html?contentId=HtWggpaVunHh1B04CKUYHw) - [Legacy: IT Manager dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-it-manager-dashboard.html?contentId=sCkfyRE3x51gERbuU3m~MQ) - [Legacy: IT Agent dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/it-agent-dashboard.html?contentId=fzDKCDcmU4~Np4lbxvI4dg) - [ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/itsm-mobile-agent.html?contentId=wwnI4VE_k9ExDjbT6~4jbw) - [Exploring ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/exploring-itsm-mobile-agent.html?contentId=wL~5WzZ0ykOfGAJx0XvmBQ) - [User roles and personas in ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/user-roles-and-persona.html?contentId=Sx9lGygCkRF8kms4PUSgWw) - [ITSM Mobile Agent features and plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/features-and-plugins.html?contentId=3KpVfFPTB8t7e8x5S_d9Hw) - [AI Search in ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/ai-search-itsm-mobile-agent.html?contentId=LWYAgoIIC9S1IeMKz6vijg) - [Get started with AI search in new or zBoot instances](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/get-started-ais-zboot-itsm-mobile-agent.html?contentId=bQRrbbtltVW_eH3KMf0wVg) - [Get started with AI search in upgraded instances](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/get-started-ais-upgrade-itsm-mobile-agent.html?contentId=m3y5Po64nSPRKxAOtCs0Ow) - [Switch back to Zing search in ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/switch-zing-itsm-mobile-agent.html?contentId=AEnO4hszy~Wo7ehp7Ii6UA) - [Enable dark theme in ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/enable-dark-theme-in-the-itsm-mobile-agent.html?contentId=i8NSv0atmMHrqoX4PtJ60Q) - [Filter records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/filter-records-agent-mobile.html?contentId=9IKgmSvJgYwJkvy4XYOUnA) - [Collaboration Services for ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/collaboration-itsm-mobile-agent.html?contentId=jvWOnhKp0G9peDUVw0tUtA) - [Add deep linking support to ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/deep-link-itsm-mobile-agent.html?contentId=gzpSeaiDMBOJu8nLSZLqdw) - [Configuring ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/configuring-itsm-mobile-agent.html?contentId=vRVStrcx7OCQbd0p1bVRiw) - [Install ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/install-itsm-mobile-agent.html?contentId=paqepEOmnvrgyqp_hbjglQ) - [Migration from ITSM Mobile to ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/migration-itsm-mobile-itsm-mobile-agent.html?contentId=gjdKqF6Alk_pYLIaCLMs0g) - [Migration to ITSM Mobile Agent 5.0.3](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/migrate-itsm-mobile-agent-5.0.3.html?contentId=6IyW~yT70oKSrlW2amerHQ) - [Configurable actionable notifications for ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/actionable-notify-itsm-mobile.html?contentId=lR1JayC99tKT0ArUZ_RhqA) - [Enable Push notification categories for ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/enable-notifications-categories.html?contentId=2euTetD_7ZEbBlhObZugWQ) - [ITSM Mobile email notification redirection via web](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/itsm-ma-email-notification-redirection.html?contentId=F1KiXQUb_o~aCuF72RRbxQ) - [Set custom alert tones in ITSM Mobile Agent for different incident priority](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/set-alert-tones-incident-priority.html?contentId=iE8Ee6FFrT03amAaR0FKkA) - [Enable Override do not disturb to receive critical alerts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/enable-override-do-not-disturb-to-receive-critical-alerts.html?contentId=h1jLxjElrGC6AhW~e1fvvw) - [Configure critical notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/configure-critical-notification.html?contentId=ZxDTjrX_f7~vKuyt969HXw) - [Configure a customized notification for critical alert](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/configure-customised-notification-for-critical-alert.html?contentId=_CyFrG4WJG~_9JtfQlyoTg) - [Configure a ringtone for critical alerts](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/configure-a-customized-ringtone-for-critical-alerts.html?contentId=t2AXHH_VwPHEL1Zj90jvAw) - [Log in to ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/install-itsm-mobile-app.html?contentId=qZQ1vj2uOp1gITgrlCURgQ) - [Managing incidents and tasks using My Work applet](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/my-work-application.html?contentId=7HSfNp2eAHxWle~voD~FhA) - [Create an incident from app landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/create-incident-mobile.html?contentId=JEMYstif6koSc1MA4OgPGg) - [Generating task summarization for incident records](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/gen-inc-rec-task-summariz.html?contentId=WgDYeAlVxE~KK0ddwdyNmA) - [My incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/assigned-incidents-mobile.html?contentId=qpEH_gTETwXJ6osyRoNgGQ) - [Collaboration with incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.html?contentId=70BrMKR9ud6eQ5I6A6Hs8w) - [Initiate a chat with the caller from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/initiate-chat-incident-itsm-mobile.html?contentId=1K4Q6pJqohA0YMVjlPs_xA) - [Initiate a chat with the assignment group from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/initiate-chat-assignment-group-itsm-mobile.html?contentId=wlB~f4mIx_QZOq9vRkThQw) - [Initiate a conference call with the caller from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/initiate-conf-call-inc-itsm-mobile.html?contentId=mLTLAdoCUPTblpeFj0f_yg) - [Add participants to a conference call from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/add-participants-inc-call-itsm-mobile.html?contentId=Ck~bbaVU4d70kgGsnWQ~dA) - [Join an active conference call from an incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/join-call-inc-itsm-mobile.html?contentId=wNCUeaObVQ4CVuvP0JT1bg) - [View active collaborations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/active-collaborations-inc-itsm-mobile.html?contentId=TgJvijcExwKnWyH2krig~A) - [View active and inactive participants in the conference call](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/view-participants-inc-call-itsm-mobile.html?contentId=jc895JwnthqUC8~bln4Z9A) - [End a conference call](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/end-inc-call-itsm-mobile.html?contentId=VX7RaJqLlh46~iBJ2n~tsQ) - [Collaboration with incident tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/collaboration-inc-task-itsm-mobile.html?contentId=IiWvrJbJQhNAkyrUckR1JQ) - [Initiate a conference call from an incident task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/initiate-call-inc-task-itsm-mobile.html?contentId=0MYwKlImml769eu6dPzoxQ) - [Add participants to a conference call from an incident task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/add-participants-inc-task-itsm-mobile.html?contentId=CgZG_43yRPFyS1T8wrJ7Ow) - [Join an active conference call from an incident task](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/join-inc-task-call-itsm-mobile.html?contentId=IWbxqQymPtdr7dVhYnDDZQ) - [View active and inactive participants in the conference call](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/view-participants-inc-task-call-itsm-mobile.html?contentId=PDIYMrUWINENKz6OjaEIPg) - [End a conference call](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/end-inc-task-call-itsm-mobile.html?contentId=nBTPXCnDwJzBKvEXFW9V~w) - [Incidents at risk](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/incidents-at-risk.html?contentId=cE5O6Oaz6xZaR7J7aWEcxQ) - [Process an incident at risk](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/process-incident-at-risk.html?contentId=0zvx2tl_1QeGRgudjGoh5g) - [Breached Incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/breached-incidents.html?contentId=cGFNYjlaWq0SXZAk9GEIvA) - [Process a breached incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/process-breached-incident.html?contentId=ftZAfIYqknz7fAu0~CqzaA) - [Change tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/change-tasks.html?contentId=zkht2C__pp_K9V1o4bTHnw) - [View catalog tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/catalog-tasks.html?contentId=Sp0woMWVBvGFuw6YOwtw4g) - [View upcoming shifts with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/view-upcoming-shifts.html?contentId=uc2MjmWl9xNdIAGE7FNnTA) - [Request time off with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/request-time-off.html?contentId=D_ZQSepF~aci9vaR9PYLvg) - [View on-call group members](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/view-who-is-on-call.html?contentId=fbfOsCYTbFnyEmgDoc9qLQ) - [Managing teams and incidents using My Team applet](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/my-team-application.html?contentId=xGIMpdUKj7x7jOdx5GfBbg) - [My team dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/my-team-dashboard-mob.html?contentId=uBTx4Z4c3CWGmUe~_bDjQg) - [Overdue changes](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/overdue-change-mobile.html?contentId=iqhnCAAV~4Ek8zHot8zkkg) - [Unassigned incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/process-unassigned-incident.html?contentId=aWlVaDF2YGxmG2QF6GxHxQ) - [Manage upcoming shifts with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/manage-upcoming-shifts.html?contentId=XQbC18DiLb8nIpRagHQLVQ) - [Manage time-off requests with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/time-off-request.html?contentId=jyKrgizgf30V49mmARZKEw) - [Manage gaps and conflicts with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/manage-gaps-and-conflict.html?contentId=Ba2bTfQDF0ds1OzjdGzW2w) - [Performance metrics](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/perf-metrics-mob.html?contentId=tIlm_Qgl8SC6ecDQH8ZfoQ) - [Managing major incidents using Major Incident applet](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/mim-mobile.html?contentId=37aOIa79iOTBnteh4Zn5Gg) - [Active major incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/process-misingle.html?contentId=oF5HG0Ja119JgqyPAq6Ixg) - [Major incident candidates](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/major-incidents-candidate.html?contentId=SKP3qYCMig7zAAiqrS2Cjg) - [Review and work on a major incident candidate](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/major-incident-candidate.html?contentId=kMd8KBuFyJy_v8wkiPMgsg) - [Major incident dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/mim-dashboard-mobile.html?contentId=t43iWEFw6SqQFyBQlJAbLg) - [Collaboration with major incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/collaboration-major-incident-itsm-mobile.html?contentId=yQgtCtCCPpSy33yrZzcdIQ) - [Initiate a chat with the caller from a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/initiate-chat-caller-major-inc-itsm-mobile.html?contentId=BMWB~1xCw6txtnSbHu5Atg) - [Initiate chat with assignment group](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/initiate-chat-assignment-grp-major-inc-itsm-mobile.html?contentId=a87c8hrmu0PibNanVLPS7w) - [View active collaborations](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/view-active-collab-major-inc-itsm-mobile.html?contentId=DfnRqOAfYgyQ77Ltu6QWqQ) - [Add participants to a conference call from a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/add-participants-major-inc-call-itsm-mobile.html?contentId=QCiw7XivZH26pSvrdml5Xg) - [Join an active conference call from a major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/join-call-major-inc-itsm-mobile.html?contentId=KiULQGftoY8UwxezIQryvQ) - [End a conference call from major incident](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/end-major-inc-call-itsm-mobile.html?contentId=Z4cFfUEPayJixCHhFFl5rg) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/reference-for-itsm-mobile-agent.html?contentId=T6KtFp1WgBOJ1AznZgCQqw) - [Domain Separation for ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/domain-separation-itsm-mobile-agent.html?contentId=8QgbdfuUvWdE790UILAYNQ) - [Settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/itsm-mobile-agent/settings-mobile.html?contentId=zPFp7RpSd67HNy16idAstg) - [AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/ai-native-itsm-overview.html?contentId=JFpvXVzKgk3uk27SBT6qEQ) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/configuring-ai-native-itsm.html?contentId=WxmhAdH~rTmH7h2A2rwhNw) - [Install AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/install-native-ai-itsm.html?contentId=OiAubrSlX1PB6H~6CcUM0Q) - [Configure integrations and ITSM experiences in AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/configure-ai-native-itsm.html?contentId=LTBGCS5CCqUkGBkWz1dmCg) - [Configuring the employee experience in AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/configuring-employee-experience-ai-native-itsm.html?contentId=smJd2lzJ4QfbkYCoH3Pxtg) - [Catalog items installed with AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/catalog-items-base-system.html?contentId=SvDKtxDiAa8rn7ptC~4~gw) - [Configuring the fulfiller experience in AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/configuring-fulfiller-experience-ai-native-itsm.html?contentId=QON~yXG9w_FeYns2bv93BA) - [Employee experience in AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/employee-experience-native-ai-itsm.html?contentId=rZvBcQ~TL7K_mBAhpGyrhA) - [Open an IT ticket in Employee Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/open-ticket-native-ai-itsm.html?contentId=nodv5lKLPEP03Go3R~oV7w) - [Submit a catalog item request in Employee Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/submit-cat-request-native-ai-itsm.html?contentId=4YGN0Idl79~2HlbLUoYjeg) - [Search for a solution in Employee Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/search-solution-native-ai-itsm.html?contentId=pSUnHwEeIJpfrxNUw98Hgg) - [Get chat support in Employee Center](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/get-support-using-chat.html?contentId=djQ_LaPwYBmHObJgxKLCRA) - [Fulfiller experience in AI-native IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/fulfiller-experience-ai-native-itsm.html?contentId=WGuc~S5nd1XKc1cNngRa6A) - [Accept a live chat from a requester](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/accept-chat-ai-native-itsm.html?contentId=0ACSPFQlMjFZrF8oWo9oeA) - [Generating AI recommendations and incident summary](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/generating-ai-native-itsm.html?contentId=JHLUfoeyjqdWnE3LVRHx4Q) - [Using Now Assist for incident triage and resolution](https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management/using-now-assist-ai-native-itsm.html?contentId=bpEBkyQsLOlS0GBaJd8ymg)