Create a record producer to log incidents
Create record producers to log incidents directly from Service Catalog.
Antes de Iniciar
Por Que e Quando Desempenhar Esta Tarefa
Incident record producers provide users with an interface from which user can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog.
The following example demonstrates how to create a record producer to request a wireless router reset.
Procedimento
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Click New and complete the steps in Create a record producer using
the following information:
Field Entry Name Request to Reset Router Table name Incident [incident] What it will contain Short description Reset wireless router request Description Please reset the building's router Accessibility Catalogs Service Catalog Category Can We Help You? -
On the form, fill in the fields.
Field Entry Type Reference Question Question Which router needs to be reset? Name Router Type Specifications Reference IP Router [cmdb_ci_ip_router]