---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure problem categories

# Configure problem categories {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure problem categories to provide a refined way of monitoring and reporting
problems. Add to or remove category and subcategory choices from the list of problem
categories or subcategories.

## Antes de Iniciar

Role required: admin

## Procedimento

Follow the steps in [Define an option for a
choice list](https://www.servicenow.com/docs/access?context=t_ViewChoiceListDefinitions&version=australia&pubname=australia-platform-administration&ft:locale=en-US) to enter your problem categories.