---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

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bundleId :

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workflow :

    - Technology


---

# Configuring Coaching

# Configuring Coaching {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Get the Coaching application, and set up coaching opportunities, surveys, and surveys.
* **[Request Coaching](https://servicenow-prod.fluidtopics.net/oKQXa9XGTQVb8EcjFBQlXQ)**   
  The Coaching (com.sn_coaching) plugin requires a separate subscription and must be activated by ServiceNow personnel.
* **[Define trigger conditions for a coaching opportunity](https://servicenow-prod.fluidtopics.net/m1624FX1RIM46UK~6THB5Q)**   
  Use the Coaching Opportunity form to define a critical moment in a process on which a user can be coached. A coaching opportunity consists of the relationship between a process that can be improved, and coaches and trainees.
* **[Identify and add course items for a virtual coach](https://servicenow-prod.fluidtopics.net/RHg3wMfOtCt2hmkGqJhvzg)**   
  Define filters and add course items for automated virtual coaching. When a coaching assessment is triggered, the course items are automatically attached to the assessment.
* **[Setting up Coaching and surveys](https://servicenow-prod.fluidtopics.net/treSVI9gjDI6g_Ld0wIT6A)**   
  To take full advantage of Coaching, configure the Coaching application and set up surveys.