Hide the inbox in Service Operations Workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Hide the inbox automatically when a work item, like a chat or call, is accepted. If disabled, the inbox will remain visible even after accepting a work item.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Service Operations Workspace Admin Center > Overview.
    2. Select Configure of Interaction Management from the ITSM core configurations section.
    3. Toggle the Hide inbox when work item is accepted option.