---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Fulfiller experience in AI-native IT Service Management

# Fulfiller experience in AI-native IT Service Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The AI-native IT Service Management fulfiller experience consists of simplified incident and request management with AI recommendations.

## Fulfiller experience key features {#fulfiller-experience-ai-native-itsm__section_jgl_ymf_whc}

From the AI-native IT Service Management landing page, a fulfiller can perform these actions.

* Propose resolution steps
* Recommend KB articles
* Provide incident and chat summaries
* Generate resolution note and email responses
* Link similar incidents
* Order catalog items
{#fulfiller-experience-ai-native-itsm__ul_a23_34f_whc}

## AI-native IT Service Management landing page {#fulfiller-experience-ai-native-itsm__section_kcp_grf_whc}

You can access the AI-native IT Service Management landing page from Service Operations Workspace.  
The AI-native ITSM landing page contains these main metrics.

* Assigned to you: Incidents and requests that are assigned to you.
* Overdue: Incidents and requests that are breaching or about to breach.
* Unassigned: Incidents and requests that are waiting to be assigned.

{#fulfiller-experience-ai-native-itsm__ul_qgc_mrf_whc}