---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create an incident from a service

# Create an incident from a service {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create an incident from a service when there is a deviation from an expected standard
of operation in any of the configuration items (CIs). Incident records enable you to track
the investigation, possible solutions, and resolution of a problem.

## Antes de Iniciar

Role required: sro_admin, sro_manager, or sro_user

## Procedimento

1. Navigate to AllSite Reliability OperationsSite Reliability Ops Workspace.
2. In the Site Reliability Ops Workspace, use one of the following methods to open a service record.

   | Option | Action to be taken |
   | Lists icon | * Click the Lists icon (![Lists icon.]()). * Select ServicesAll. * Click to open the record. {#sro-create-service-incident__ul_zk4_l25_34b} |
   | Services icon | * Click the Services icon (![Services icon.]()) * Under Services section, click to open the services record. {#sro-create-service-incident__ul_iqy_p25_34b} |
   |-|-|

   {#sro-create-service-incident__choicetable_zxz_j25_34b}
3. Click the More actions icon (![More actions icon.]()) and then select Create Incident.  
   Figura 1. Option to create an incident on the services page
4. On the form, fill in the fields.
5. Click Save.
{#sro-create-service-incident__steps_lby_wxt_34b}