Create an incident from a service
Create an incident from a service when there is a deviation from an expected standard of operation in any of the configuration items (CIs). Incident records enable you to track the investigation, possible solutions, and resolution of a problem.
Antes de Iniciar
Role required: sro_admin, sro_manager, or sro_user
Procedimento
-
In the Site Reliability Ops Workspace, use one of the following methods to open
a service record.
Option Action to be taken Lists icon - Click the Lists icon (
). - Select .
- Click to open the record.
Services icon - Click the Services icon (
) - Under Services section, click to open the services record.
- Click the Lists icon (
-
Click the More actions icon (
) and then select Create Incident.
Figura 1. Option to create an incident on the services page