---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Issue configuration field descriptions

# DEX Self-service issue configuration form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The DEX Self-service issue configuration form presents elaborate data on the form's fields and their corresponding descriptions.
{#dex-self-service-issue-config-form__table_vs3_yqb_y2c__entry__2}

| Field | Description |
|-|-|
| Title | Update the title of the issue. |
| Category | Select the category under which the issue resides. |
| Subcategory | Select the subcategory. |
| Action Applicability | Select one of the following options: * Diagnose * Device actions Nota: If you select Device actions, the Evaluation criteria and Evaluation metrics fields are not available. * Both {#dex-self-service-issue-config-form__ul_znh_tcw_y2c} |
| Type | Select either device or application. |
| Device OS | Select Windows or Mac. |
| Resolution Label | Enter the Resolution Label. This label is used for remedial action button for users to trigger. |
| Enables in DEX Now Assist topic | Select this check box to view this issue in Now Assist Virtual Agent. |
| Enables in EC Self-service | Select this check box to view this issue in Employee Center. |
| Evaluation metric | View the selected metric here. Nota: You can select multiple metrics. DEX Self-service checks both the metrics and decides if the category is Good, Average, or Poor. To configure the metrics, see [Customize metric definitions](https://servicenow-prod.fluidtopics.net/23F4~rEWdLkkURGO_ZO2aQ "Customize the base system metric definitions based on your business requirements."). |
| Evaluation criteria | Add the metric configuration ID and the value. |
| Issue Description | Enter a description for the issue. This description appears in the DEX Self-service experience. |
| Resolution | Enter the issue resolution code. Nota: The resolutions are provided from Proactive Engagement. To configure the resolutions, see [Configuring Proactive Engagement resolutions with DEX](https://servicenow-prod.fluidtopics.net/nKAEiaGV4AarBDLlOmm6Sg "Metric rules help the organization by setting the criteria and trigger alerts when the device or the application monitored deviates from the specified metrics."). |
[Tabela 1. DEX Self-service issue configuration form]

{#dex-self-service-issue-config-form__table_vs3_yqb_y2c}