Mark a universal request as restricted or unrestricted when you identify that the request contains sensitive information.

Antes de Iniciar

Role required: routing agents, sn_uni_req.sensitiveinfo_agent or service-specific assignment group members

Procedimento

1. Navigate to All > Workspaces > Service Operations Workspace.
2. From the navigation list, select List.
3. From the navigation list, select Universal Request > Open.
4. Navigate to the universal request that you want to mark as restricted.
5. On the form, select the Restrict button.