Integrating Coaching with other applications
Bring in data from other ServiceNow applications to enhance the training of your agents.
- Continual Improvement Management
One example of a coaching opportunity with CIM would be to use improvement initiatives to set up external training tasks.Nota:The Continual Improvement Management (com.sn_cim) plugin must be active to create an improvement initiative. Continual Improvement Management requires a separate subscription and must be activated by ServiceNow personnel.
- Skills Management
In a coaching assessment, you can assess trainee skills to identify gaps so the trainee can be coached to acquire new skills or to enhance their existing skill level.
- Knowledge management
You can assign knowledge articles as assigned training.