---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Integrating Coaching with other applications

# Integrating Coaching with other applications {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Bring in data from other ServiceNow applications to enhance the training of your agents.
* [Continual Improvement Management](https://servicenow-prod.fluidtopics.net/Dghf6r4l_ydfRWFvw0cJWw "Use the ServiceNow Continual Improvement Management (CIM) application to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.")  
  One example of a coaching opportunity with CIM would be to use improvement initiatives to set up external training tasks.  
  Nota:  
  The Continual Improvement Management (com.sn_cim) plugin must be active to create an improvement initiative. Continual Improvement Management requires a separate subscription and must be activated by ServiceNow personnel.
* [Skills Management](https://www.servicenow.com/docs/access?context=skills-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

  In a coaching assessment, you can assess trainee skills to identify gaps so the trainee can be coached to acquire new skills or to enhance their existing skill level.
* [Knowledge management](https://www.servicenow.com/docs/access?context=create-knowledge-article&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

  You can assign knowledge articles as assigned training.
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