Integrate with an APM tool
Set up the integration with an Event Management Application Performance Management (APM) tool — the push connector that sends alerts to SR Ops. APM ensures that it provides services to the customer up to the level defined and identifies the problems related to the application performance. Application performance can be monitored or tracked using different categories such as load time, the response time of the application.
Antes de Iniciar
Role required: sro_user or sro_admin
Por Que e Quando Desempenhar Esta Tarefa
The Event Management Connectors plugin makes the APM tools available to SR Ops.
- In SR Ops:
- Specify whether to create an incident for each alert.
- Specify whether to send a notification to team members when an alert is received or when an incident is created.
- Specify the APM tool that forwards alerts from the service.
- On the management console for the APM tool, configure the authentication
header following settings for actions on alerts:
- The secured endpoint to which the APM tool sends alerts.
- The service account that the APM tool uses to send alerts. You typically use the account to generate the authentication header for the endpoint for alerts.
Procedimento
-
In the Site Reliability Ops Workspace, us one of the following methods to open
a service record:
- In the Services section on the home page (
), open a service. - On the Services Overview page (
), open a service.
The service page displays the Details, Relationships, and Integrations tabs. - In the Services section on the home page (
-
On the form, fill in the fields.
Tabela 1. Integrations form Field Description Name Name of the integration. Source The push connector that will send messages from the service. SR Ops uses this information to determine how to decode incoming messages. Click the Search icon (
) in the Source field and
then select the source to use for the
service.Create incident Option to create an incident for each received alert. Trigger notification / Notify on Option to send notifications when an alert is received or when an incident is created. Select the Trigger notification check box to send notifications. The Notify on setting specifies whether to send the notification when an alert is received or when an incident is created.
If an on-call schedule is configured for the group, then the notification goes to the on-call shift members. If no schedule is defined, then the system sends the notification to all members of the group.
The system sends notifications on the channels that are specified by the sn_sro.notification_communication_channels property. See SR Ops system properties for details.
Nota:The base-system SR Ops application supports the actions of sending notifications when an alert is received and when an incident is created. You can define both custom actions and custom conditions that trigger an action. See Define a custom condition to trigger actions and Define a custom action. -
Click Save.
The Integrations tab is replaced by two tabs: The Details and Integration Actions tabs for the new integration.
- The Details tab displays the values that you have defined so far.
- The base-system SR Ops application supports the actions of sending notifications when an alert is received and when an incident is created. You can define both custom actions and custom conditions that trigger an action. Custom condition/action pairs for the integration appear on the Integration Actions tab. See Define a custom condition to trigger actions and Define a custom action.
The system generates a Webhook URL that is the secured endpoint to which the APM should send messages. The URL appears on the Details tab for the integration. You copy the URL for use in the next step.