---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Problem Management in Service Operations Workspace reference

# Problem Management in Service Operations Workspace reference {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Reference topics provide additional information about Problem Management in Service Operations Workspace.
* **[Problem form](https://servicenow-prod.fluidtopics.net/VnH2DXmDcRPH52nQnAoi8w)**   
  Description of the field values for the problem form in Service Operations Workspace.
* **[Problem task form](https://servicenow-prod.fluidtopics.net/YYLFlTpxMOBMV9he2wa2_w)**   
  Description of the field values for the problem task form in Service Operations Workspace.

**Conceitos relacionados**   

* [Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/Tkyss3UL202UH9E0Q1ZEvA "You can use Problem Management models to tailor processes for specific use cases.")  
**Tarefas relacionadas**   

* [Create a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/s6AODYv6fMVq~AJ2wiefCQ "Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.")
* [Work on a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/HFJp0Sti0PE2LnmtEmeRsw "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")
* [Create a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/p39BDUpqqXxz8wKxBgZycQ "When you need to engage another team or agent for help, create and assign a problem task.")
* [Work on a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/DVoL68s_zug8rtZVnGeU6g "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")