---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Grafana integration with SR Ops

# Grafana integration with SR Ops {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Grafana is the all-in-one web application performance tool that provides performance
insight from the end user experience, through servers, and down to a line of application
code.

## What does SR Ops offer Grafana users {#sro-grafana-integration__section_lkk_rhm_h4b}

SR Ops has a native integration with Grafana. Use
the integration to send Grafana alerts to API of SR Ops with detailed information. SR Ops acts as a dispatcher for Grafana alerts,
determines the right people to notify based on on-call schedules -- notifies via email, text
messages (SMS), phone calls, and iPhone \& Android push notifications, and escalates
alerts until the alert is acknowledged or closed.

## Functionality of the integration {#sro-grafana-integration__section_ihr_thm_h4b}

* Whenever there is a violation in alert condition then an alert is created on the Grafana portal and the same will be sent to the SR Ops using the webhook url defined in the notification channel.
* When an alert is closed in Grafana, the related alert is also closed in SR Ops automatically through the integration.
{#sro-grafana-integration__ul_zkp_x3g_fpb}
* **[Configure webhook in Grafana](https://servicenow-prod.fluidtopics.net/bAfBTi1qtugw0cq9k5hbuA)**   
  Configure webhook endpoint in Grafana so that SR Ops can communicate with Grafana using the endpoint.
* **[Sample payload from Grafana](https://servicenow-prod.fluidtopics.net/HoofWYtTnReMfVUCsScRwg)**   
  Snapshot of the entity when an event occurs in Grafana.