Join an active conference call from an incident task

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can join an active conference call from an incident task record to discuss about the resolution of an incident.

    Antes de Iniciar

    Role required: itil, itil_admin, or admin

    Procedimento

    1. Open ITSM Mobile Agent app.
    2. In My work tab, tap See All.
      My work.
    3. Tap the incident record you want to work on.
    4. Tap Related > Incident tasks.
      Incident task record
    5. Tap on the incident task record.
    6. Tap Collaborate > Conference calls > Active.
    7. Tap on the conference call.
    8. Tap Join call.
      Join active conf call