---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Device location determination

# Device location determination {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Identify and determine the number of impacted devices based on the location by defining a custom logic.

Identify and determine the number of impacted devices based on the location by configuring a custom logic for location determination. Device location can be set using three predefined configurations. DEX administrators can select an option in the system properties and `sn_dex.location_determination`. The property controls how DEX identifies the positioning of the device used to establish the device's location (in the cmdb_ci_computer table) and throughout DEX for reporting and alerting purposes.

## default_gateway_determined_location {#location-determination__section_evz_fkf_cgc}

Location determination logic: DEX uses the default gateway of the device to determine the location.

* Identify the default gateway IP address of the device.
* Match this gateway to the switches in cmdb_ci_ip_switch.

{#location-determination__ul_krk_ghg_1gc}

The assigned location of the switch is identified as the device's location. If not, the device is marked as Remote (see Remote location format logic).

## device_user_assigned_location {#location-determination__section_amb_kkf_cgc}

Location determination logic: DEX prefers the device's assigned location and falls back to the employee's location if needed.

* Use the device's location from cmdb_ci_computer.
* If unavailable, use the owner's location from sys_user.

{#location-determination__ul_jvx_xhg_1gc}

If neither of the option is set, the device is marked as Remote (see Remote location format logic).

## geoIP_determined_location {#location-determination__section_gyw_nkf_cgc}

`geoIP_determined_location` is the default option.

Location determination logic: DEX uses GeoIP based on network connectivity to determine the location using the GeoIP data.

When a device is marked as Remote, DEX uses GeoIP to determine the Region or State and Country. With an admin role, you can set the format (Remote, State, Country, or Remote, Country) in `sys_property`
`sn_dex.remote_location_config`.

* The `country` format: Remote, Country (For example, Remote, USA), where the country is determined by GeoIP.
* The `include_state` format: Remote, CA, USA, where state and country are determined by GeoIP.
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