Additional roles for SOW admin

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • You can add various user roles to Service Operations Workspace (SOW) Admin role to perform SOW configurations.

    Tabela 1. Additional Roles required for SOW Admin
    Role Description Inherited roles
    sn_admin_center.read_only Provides configuration access to the adoption blueprint section of the Overview and Learning page in SOW Admin Center. None
    script_include_admin Provides configuration access to the following sections of the Landing Page in SOW Admin Center:
    • Greetings
    • Tier1 - Upcoming tasks
    • Tier2 - Upcoming tasks
    		 teamdev_code_reviewer
    ui_builder_admin Provides configuration access to the following pages in SOW Admin Center:
    • List configurations - Collapsed lists section in the landing page
    • UX App Route section in the Contextual side panel configurations page
    • Set display count to improve list loading section in the SOW Properties page
    • Overview - tab visibility for tier 1 agents - Toggle button in the Incident record page
    • Overview tab section in the Problem record page
    • Overview tab section in the Change record page
    personalize Provides configuration access to following sections of the incident record page in SOW Admin Center:
    • Overview - Summary
    • Overview - Impact
    • Overview - Cause
    • Overview - Resolution
    • Details - Record
    • Details - New Record
    form_admin Provides configuration access to following pages in SOW Admin Center:
    • Overview - Summary section in the Incident record page
    • Overview - Impact section in the Incident record page
    • Overview - Cause section in the Incident record page
    • Overview - Resolution section in the Incident record page
    • List configurations - List view configurations in the Landing page
    personalize_form Provides configuration access to the following pages in SOW Admin Center:
    • Section fields in the Problem record page
    • Details tab in the Problem record page
    • Details tab in the Problem task record page
    • Section fields in the Change record page
    • Details tab in the Change record page
    • Details tab in the Change task record page
    • List configurations - List view configurations in the Landing page
    dashboard_admin Provides configuration access to the following sections of the Landing page in the SOW Admin Center:
    • Tier1 - Donut configurations
    • Tier2 - Donut configurations
    evam_admin Provides configuration access to the following sections of the Landing page in the SOW Admin Center:
    • Tier1 - Announcements
    • Tier2 - Announcements
    user_criteria_admin or user_admin Provides configuration access to the Overview - tab visibility for tier 1 agents - Configure button section of the Incident record page in SOW Admin Center.
    sn_templated_snip.template_snippet_writer Provides configuration access to the Response templates section of the Incident record page in SOW Admin Center.
    Incident Manager

    [incident_manager]

    (Existing role with added responsibilities)
    • Manages incident properties and major incident trigger rules.
    • Can create and edit Communication Plan Definitions.
    		 itil
    problem_manager Responsible for the overall Problem Management process and can configure Problem Management settings in the SOW Admin Center. Also, act as a problem coordinator. problem_coordinator
    change_manager Provides access to configurations related to Change Management in SOW Admin Center.
    • sn_sttrm_attribute_read
    • sn_sttrm_condition_read
    • sn_chg_soc.change_soc_admin
    • personalize_decision_table_input
    • sn_sow_admin.sow_admin_center_user
    • itil