SLAConditionBase script

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • The SLAConditionBase script include implements the default SLA transitions.

    The SLAConditionBase script include implements the default SLA condition processing.

    To view the script, navigate to Service Level Management > Administration > SLA Condition Rules, then click on the SLAConditionBase entry to view details. The record in the Class name field is the script include that defines the condition processing.

    Nota:
    We recommend you do not modify this script , but use it as an example for creating your own script includes.

    The following diagram shows how the transitions work:

    Figura 1. SLAConditionBase
    Task SLA stage transitions 2011 version