Join an active conference call from an incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can join an active conference call from an incident to discuss about the resolution of an incident.

    Antes de Iniciar

    Role required: itil, itil_admin, or admin

    Procedimento

    1. Open ITSM Mobile Agent app.
    2. In My work tab, tap See All.
      My work.
    3. Open the incident where the conference call is originated.
    4. Tap Collaborate.
      My work.
    5. Tap on the active conference call.
      My work.
    6. Tap on the conference call.
    7. Tap Join call.
      Join active conf call