If a predefined incident template exists, it can be used with the record producer to fill in standard information for the incident.

Antes de Iniciar

Role required: catalog_admin or admin

Procedimento

1. Navigate to All > Service Catalog > Catalog Definitions > Record Producers.
2. Click New and complete the steps in Create a record producer.
3. Click Generated Record Data and select the incident template to populate fields when the record producer is submitted.
4. Right-click on the form header and click Save.