Access the Incident Overview dashboard

To access the Incident Overview dashboard, navigate to All > Incident > Overview.

Alternatively, navigate to All > Self-Service > Dashboard. On the Dashboards Overview, search for Incident Overview dashboard.

End user and roles

Data visualizations

The dashboard includes the following visualizations:

Title	Type	Description
Incidents Opened Today	Single score ()	Total number of incidents created on the current date.
Unassigned Incidents	Single score ()	Total number of incidents that are still not assigned.
Overdue Incidents	Single score ()	Total number of incidents that exceed its SLA.
Open Incidents	Single score ()	Total number of incidents that do not have a resolution date.
Incidents not updated for 7 days	Single score ()	Total number of incidents that were updated more than 7 days ago.
Open Incidents older than 30 Days	Single score ()	Total number of open incidents that were created 30 days ago.
Open Incidents-Grouped	Vertical bar ()	Total number of open incidents grouped by priority.
Open Incidents older than 30 Days-Grouped	Horizontal bar ()	Total number of open incidents that were created more than 30 days ago.
Incidents by Priority and State	Heatmap icon ()	Total number of incidents grouped by priority and state.
Incidents by Priority and State older than 30 Days	Heatmap icon ()	Total number of incidents grouped by priority and state that were created more than 30 days ago.
Incidents per week	Area icon ()	Total number of incidents opened or closed in each week.

Filters