Configure DEX Self-service categories and subcategories

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.

    Antes de Iniciar

    Role required: sn_dex.admin

    Procedimento

    1. Navigate to All > Digital Experience Self-Service > Device Health Categories.
    2. Select New to add a category or open an existing category to modify its details.
    3. Enter relevant information in the DEX Self-service category form fields.
      For descriptions about the DEX Self-service category form fields, see DEX Self-service categories form.
    4. Select Submit to add new categories, and Update to modify existing categories.