Create an improvement request

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create an improvement request for improvement opportunities you identify in your environment.

    Antes de Iniciar

    Role required: sn_cim.improvement_requester

    Por Que e Quando Desempenhar Esta Tarefa

    Figura 1. Continual Improvement Management Process Flow
    CIM new flow

    Procedimento

    1. Navigate to Continual Improvement > Create New.
      A CIM phase is automatically created when you create the initiative, if the sn_cim.create_default_phase system property is enabled. For more information, see Properties installed with Continual Improvement Management.
    2. Fill in the short description and the business justification, and select Submit.
      The improvement request is created and set to New for the Improvement Manager to accept or reject based on alignment with strategic objectives.
    3. Opcional: Track the status of your improvement request by navigating to Continual Improvement > My CIM Requests.

    Create improvement request

    In the process of reviewing KPI performance in the Performance Analytics application, the incident manager noticed the Average time to resolve an incident KPI scorecard was too high (24 hours).

    As part of the improvement identification process, the incident manager analyzed the KPI performance by comparing it with values from other companies using the Benchmarks application, determined an improvement was needed, and set a target goal.

    Tabela 1. Improvement Initiative form
    Field Value
    Number CIM0000135 (set internally)
    Business service IT Services
    Business process Incident Management
    Short description (Required) Improve average time to resolve an incident by 25%
    Business justification Average time to resolve an incident time is bad compared to Industry average. I compared our value with global values from companies in the same industry using the Benchmarks application.
    State New
    Priority 4 - Low (default)