Use the ServiceNow®Continual Improvement Management (CIM)
application to request improvement opportunities, and implement phases and tasks to meet
performance goals, track progress, and measure success.
An improvement initiative consists of:
Goals to measure success
Phases to organize work effort
Tasks with specific actions to complete
To learn more about how your ServiceNow
instance supports Continual Improvement Management, see Continual Improvement Management overview for a general understanding of the application and
how it is used.
Start an improvement
For continual improvement in your environment, select an activity.Figura 1. Improvement Process
