Join a conference call from Zoom in Service Operations Workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Join an existing conference call to participate in the discussion to resolve an incident.

    Antes de Iniciar

    Role required: itil

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select the List (List icon) icon.
    3. Select Incidents > Open.
    4. Select the incident record that has an active conference call.
    5. Select the Collaborate icon (Collaborate icon) from the contextual side panel.
    6. Select the Calls tab.
    7. On the Active card, select Join call.
      Nota:
      You can search the chat history by participant name, and the subject of the chat.