View active collaborations

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • As a major incident manager, you can view all the active collaborations for the major incidents.

    Antes de Iniciar

    Role required: major_incident_manager, itil, itil_admin, or admin

    Procedimento

    1. Open ITSM Mobile Agent app.
    2. Tap Major incidents tab.
    3. Tap Active collaborations.
      Active collaborations in major incident tab.
    4. Do one of the following:
      Tabela 1. View active collaborations
      Option Action
      Calls View the active calls collaboration.
      Chats Tap Chats to view the active chat collaborations.

      Active collaborations in major incident tab.

    5. Swipe and tap View to view the conversation in the respective application.

      Active collaborations in major incident tab.

      Each collaboration displays:
      • Application: Slack / Microsoft Teams
      • Collaboration title
      • Incident created date and timestamp
      • Channel name: Channel marked with “#” is a public channel. Any user can view the conversation. Channel that doesn’t contain a “#” is a private channel, this channel isn’t accessible to public users. Only the collaborators can view the chat conversation.