Configuring DEX for Microsoft 365

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • DEX for Microsoft 365 gets installed automatically when you install Digital End-User Experience.

    Configuration overview

    1. Integrate the ServiceNow instance and Microsoft Azure by creating a custom application in Microsoft Azure portal to authenticate ServiceNow requests. To enable call quality monitoring for Microsoft Teams, do the following:
    2. Enable application monitoring.

      Enable application monitoring to gain insights into call quality metrics and diagnose issues to enhance performance.