Initiate a conference call with the caller from an incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Initiate a conference call from an incident to discuss about the resolution of an incident.

    Antes de Iniciar

    Role required: itil, itil_admin, or admin

    Procedimento

    1. Open ITSM Mobile Agent app.
    2. In My work tab, tap See All.
      My work.
    3. Tap the incident record you want to work on.
      Call from ITSM Mobile Agent
    4. Tap More options.
    5. Tap Start call button.
    6. Provide the following details:
      1. Conference bridge: Tap Conference bridge and select Microsoft Teams.
      2. Users: Select the users.
      3. Groups: Select the required group.

      Start call

    7. Tap Submit.